User's Manual

Troubleshooting
68
P/N:7010Ͳ1004
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Troubleshooting
Thischapterwillhelpyoudiagnoseandsolvesomecommonproblemsthatmayoccurwiththereceiver.
Check This First!
BeforecontactingyourlocaldealerorTopcon TechnicalSupport,checkthefollowing:
• Checkallexternalreceiverconnectionscarefullytoensurecorrectandsecureconnections.Doublecheckforwornor
defectivecables.
• Checkthereceiver’sinternalbatteriesforafullcharge.
• Checkthepowersourceforincorrectlyconnectedcables,andensurethepowersourceisvalid.See“Specifications”on
page 78forexternalpowerrequirements.
• Checkthesoftware.Makesurethemostcurrentsoftwareversionisdownloadedontothecomputerandthemostcurrent
firmwareisloadedintothereceiver.ChecktheTopconwebsiteforthelatestupdates.
• CheckTopconTechnicalSupport(www.topconsupport.com)orTopcon TotalCare(www.topcontotalcare.com)forthe
latestupdates.
Then,trythefollowing:
• Poweronandoffthereceiverbypressing th ePowerbuttonorbyusingTRU( Tools

Resetreceiver ).
Donotattempttorepairequipmentyourself.Doingsowillvoidthewarrantyand maydamagethehardware.