User's Manual

6.3.2 Platform Query

Connect your tracker to the tracking platform then check the real-time position

online. (Additional tracking service charge may happen. Contact with your service

provider to get more details)

7. Alarm Configuration

Alarm configuration please via the TOPFLYtech configuration tool.

8. Quick Trouble Shooting

8.1 Unable to Connect to the Tracking Platform

8.1.1 Check the APN and IP settings.

8.1.2 Check the SIM card data service whether enabled.

8.1.3 Make sure there is no limitation or already added server IP to the SIM card IP

whitelist when using a M2M SIM card.

8.1.4 Check the balance/data of the SIM card.

8.2 Tracker Shows Offline

8.2.1 Check the battery remaining power

8.2.2 Check if the device entered into network blind area.

8.2.3 Check the SIM card balance.

8.2.4 If the connection lost happens on the last several days of the month, check

whether the network service is terminated by carrier because of exceeding the

max data usage volume.

8.3 Unable to Locate

8.3.1 The device may shield by metallic things.

8.3.2 The device may enter into an area with no satellite signal coverage.

(Underground, building, etc)

8.4 Position Drift

In an area with poor GNSS signal (like the areas with lots of high buildings), position drift

may happen. When the device moves to open area, the drift will no longer exist.

8.5 No Command Reply

8.5.1 Check the command format. Make sure it’s correct.

8.5.2 The device may be in network blind area.

8.5.3 Ensure the SIM card is properly inserted.

9. Warranty and Stock

The device standard warranty period is 12 months starting from the date of purchasing. If the

device will be stored for a long time, please connect it to the external power and recharge the

internal battery (20 hours) every 3 months. It will be helpful to extend the internal battery life.

10. Frequently Used Commands

Commands are not case-sensitive and can be sent via mobile phone. The content is separated