. PROBLEM SOLVING PROCESS When you cannot properly use your computer or there is something wrong with operations, follow the trouble solving process below to solve problems. Check with the online manual. YES Check the state of your computer. • Can you use the Accupoint II or keyboard? • Does the LCD display anything? • Can you turn on your computer? Check with the FAQ in this manual. NO 54 You can view the instructions to use your computer and solve problems on your computer’s LCD.
Check with “dynabook.com”. Connect to the Internet and view the information on the home page “dyanabook.com”. This website provides the latest information on the computers, frequently asked questions, and technical information. Application troubles Computer troubles Contact the support personnel for the application. See “4-3 Support information” in Chapter 7. Contact “Toshiba PC Dial”. Check “Trouble Checklist” provided at the end of this manual before making a phone call.
Support Information URL http://dynabook.com/assistpc/index_i.htm Click the [Support Information] tab on the “dynabook.com” top page (http://dyanbook.com/) to see the information. The support information page provides frequently asked questions (FAQ), the download service of device drivers and updated modules, and Windows-related information. It also provides user registration through the Internet and information about the support windows and repair.
The support staff posts answers with figures and explanations to the frequently asked questions. You can search information with a keyword or a text. “dyanbook.com” is subject to change in order to provide the latest information.
1. Before Viewing FAQ Opening the Control Panel The Control Panel is a folder that you need to open in order to change or view the computer settings. 1. Click [Start] (1) → [Control Panel] (2). The following shows a sample image of Windows XP Home Edition.
[Control Panel] Window The [Control Panel] window has two appearances: one with categories only and the other with all the options (icons). The following describes how to select each appearance. * This manual uses the appearance with categories to describe operations. Windows that show categories only: Click an icon or an underlined section to display its category menu. Click the underlined section to select the display type.
Closing the [Control Panel] Window The following describes how to close the optional windows and the [Control Panel] window after setting or viewing information. 1. Close the optional window. The method to close the window varies depending on whether to activate the settings that you changed. Click here to close the window. Any changes to the settings will be discarded unless the [Apply] button has been clicked. Click here to apply the settings. The window will close. Click here to close the window.
2. Q & A Turning on/off Q Q Q Q Q Q Q The power switch does not work. .......................................................................... My computer initiates start-up but fails. ................................................................. My computer automatically turns on. ..................................................................... Selecting [Turn Off Computer] does not turn off my computer. ............................... My computer abruptly turns off. ...........................
Sound Feature Q Q Q I do not hear any sounds from the speaker. ............................................................. I hear a high-pitched noise. ................................................................................... I hear sound skips during playback. ....................................................................... 81 82 82 LAN Feature Q I cannot connect to a network. ...............................................................................
Others Q Q Q Q Q Q Q Q Q My computer starts in Safe Mode. ......................................................................... My computer makes rattling noises. ....................................................................... I hear TV and radio sounds. .................................................................................. The TV and the radio nearby my computer do not work properly. ............................ My computer freezes. .................................................
? TURNING ON/OFF Q The power switch does not work. A If you press and release the power switch too quickly, your computer may not be turned on. Press the power switch until the Power LED lights in green. Q My computer initiates start-up but fails. (The Battery LED flashes in orange.) A The battery pack may not be sufficiently charged. Take either of the following actions: • Connect the AC adapter supplied with your computer. Do not use any third-party AC adapter.
Q My computer automatically turns on. A Start-up may be scheduled in the Windows task scheduler. If [Clear the sleep mode when performing a task] is selected in the task scheduler, the scheduler automatically wakes up the system from the Standby or Hibernate state to perform the task. To change the setting, follow the steps below: (1) Click [Start] → [All Programs] → [Accessories] → [System Tools] → [Tasks]. (2) Double-click the scheduled task.
A If pressing the Ctrl + Alt + Del keys does not work, press the power switch for at least five seconds. Q My computer abruptly turns off. A When the interior temperature of your computer exceeds the predefined temperature, the protective function is activated to automatically shut down the system. If your computer is hot, move your computer to a cooler place and let your computer cool down. If the air vent is blocked, the interior temperature of your computer is likely to rise.
Q I have shut off the power to my computer by mistake. A To turn off your computer, click [Start] → [Turn Off Computer]. If the power is shut off during the turn-off process (while the Disk LED is lit), the hard disk may be damaged. Do the correct turn-off procedure. If any abnormality is found in computer operations after aborting your computer by an inappropriate procedure, run the check disk command to inspect the hard disk. If no error is found by the check disk command, Windows starts.
? LCD/EXTERNAL DISPLAY Q Nothing appears on the LCD. (The Power LED is unlit or flashing in orange.) A Your computer is not turned on or on Standby. Press the power switch. (The Power LED is lit.) A The automatic display suspension function may have been activated. Do either of the following: • Press the Shift or Ctrl key. • Move the Accupoint II. TIP: • If an external display is connected, it may take about 10 seconds to turn on the display but this is not an error.
Q The LCD shows unclear images. A Adjust the angle of the LCD. Q The LCD is dark. A Brightness setting of the LCD may be low. Take either of the following procedures to change the setting. • Method 1 • Press the Fn + F7 keys to increase the brightness. Press the Fn + F6 keys to decrease the brightness. • Method 2 (1) Open the [Control Panel] window and click [Performance and Maintenance]. (2) Click [Toshiba Power Saving].
Q The colors on the external display blur. A If the external display is located nearby electric devices that generate strong magnetism, including a TV, an audio device, or a speaker, move the external display away from them. TIP: 70 • If the building is located near high-voltage electric wires, rough images on the display may be rectified by relocating your computer.
? WINDOWS Q The system clock is not correct. A Follow the steps below to correct [Date and Time]. (1) Open the [Control Panel] window and click [Date, Time, Language, and Regional Options]. (2) Click [Change the date and time]. The [Date and Time Properties] window appears. (3) Click the digit on the digital clock under [Time] on the [Date and Time] tab. The time is displayed in “hour: minute: second” format. Click the section that you want to change. (4) Use the up and down buttons ( the time.
(5) Click the [OK] button. REFERENCE: For more information on the power saving mode, see “2 Power saving” in Chapter 4. A The processing speed may have automatically slowed down because the CPU of your computer became warmer. Stop using your computer for a while. The CPU cools down and the original processing speed is restored. A The processing speed may have slowed down because there was not much free space in the hard disk. Remove unnecessary files to increase the free space in the hard disk.
? BATTERY POWER OPERATIONS Q The Battery LED lights. A There is not much battery capacity left. Take either of the following actions immediately. • Connect the AC adapter to your computer to supply power. • Turn off your computer and replace the battery pack with a fully charged one. By not taking any action, your computer will be placed into Hibernate and turned off if Hibernate is enabled. If Hibernate mode is disabled, your computer will simply be turned off. This may cause loss of work data.
(4) Select [No] for [System Standby] and [System Hibernate] on the [Power Saving] tab. (5) Click the [OK] button. (6) Click the [OK] button on the [Toshiba Power Saving Properties] window.
? KEYBOARD Q I cannot input a character by pressing the respective key. A The system processing may still be in progress. When the pointer looks like a hourglass ( ), the system processing is in progress and operations of the keyboard and the Accupoint II may be suspended. Wait until the system processing is complete. Q I cannot input the back slash “\”. A You cannot input the back slash “\” in Japanese fonts. Pressing the key inputs “¥” that is equivalent to the back slash.
Q I cannot input symbols and special characters. A Follow the steps below to look for a desired character in the character code table. (1) Click [Start] → [All Programs] → [Accessories] → [System Tools] → [Character Code Table]. The [Character Code Table] window appears. (2) Select [Font], click the character that you want to use in [Character Code Table], and click the [Select] button. The selected character appears in the [Character to copy] field. (3) Click the [Copy] button.
(10) Select [(Standard Keyboard)] from [Manufacturers] and [Japanese PS/2 Keyboard (106/109 key Ctrl + Alphanumeric)] and click the [Next] button. The [Confirm Device Installation] window appears. (11) Click the [Yes] button. The driver is installed and the [Hardware Update Wizard Complete] window appears. (12) Click the [Finish] button. (13) Click the [Close] button on the [Keyboard Properties] window.
Q I spilled my drink on the keyboard. A Entry of any liquid inside the keyboard may cause an electric shock, a malfunction of your computer, or loss of data. When liquid gets inside your computer, turn off your computer, remove the AC adapter and the battery pack, and immediately ask your dealer or the nearest maintenance service for inspection.
? ACCUPOINT II/MOUSE *Mouse sold separately. Q The pointer does not move in response to the Accupoint II or mouse movement. A The system processing may still be in progress. When the pointer looks like a hourglass ( ), the system processing is in progress and operations of the Accupoint II, the mouse, and the keyboard may be suspended. Wait until the system processing is complete. A If the mouse is not properly connected to your computer, you cannot use the mouse. Connect the mouse properly.
Q I cannot use the USB mouse. A The USB mouse may not be detected as new hardware. Follow the steps below to run [Add New Hardware Wizard]. (1) Open the [Control Panel] window and click [Printers and Other Hardware]. (2) Click [Add Hardware] under [See Also]. The [Add New Hardware Wizard] starts. (3) Click the [Next] button. Follow the on-screen instructions to proceed.
? SOUND FEATURE Q I do not hear any sounds from the speaker. A Remove the headphone from the headphone output terminal. A Use the volume dial to adjust the volume. A The speaker may be muted. Follow the steps below to change the setting. • Method 1 • Press the Fn + Esc keys. • Method 2 (1) Open the [Control Panel] window and click [Sounds, Speech, and Audio Devices]. (2) Click [Change the speaker settings]. The [Sound and Audio Device Properties] window appears.
Q I hear a high-pitched noise. A Feedback may have been caused between the external microphone and the speaker. Some applications may cause this phenomenon. In such a case, do the following: • Adjust the volume with the volume dial. • Change the settings of the application in use. • Move the external microphone away from the speaker. Q I hear sound skips during playback. A While the hard disk or CD-ROM of the PC card connection type is in operation, an attempt to play back sounds may cause sound skips.
? LAN FEATURE Q I cannot connect to a network. A The network settings may be incorrect. Check the following: • Windows network settings • Settings for the destination network device (HUB) • Conditions of the cable A The LAN feature may be disabled. Take either of the following procedures to change the settings. 1 - Using [Network Device Switch] • Method (For the model with the wireless LAN feature only) (1) Click [Start] → [All Programs] → [Network Device Switch] → [Network Device Switch].
3 - Using [Toshiba HW Setup] • Method (For the wired LAN feature only) (1) Open the [Control Panel] window and click [Printers and Other Hardware]. (2) Click [Toshiba HW Setup]. (3) Check [Use] for [Built-in LAN] on the [LAN] tab. (4) Click the [OK] button.
? OPTIONAL DEVICES For information on optional devices, see the manuals that come with your devices as well. Q Do I need to turn on my computer and the connected optional devices in a certain order? A First turn on the optional devices, then your computer. You can turn on and use some optional devices, including USB-compatible devices, when your computer is already running. For more information, see the manuals that come with your devices. Q The connected optional device does not successfully work.
? PC CARD Q The PC card is not detected. A Check if the PC card is inserted all the way to the end. Q The PC card is detected but not as a device. A Some PC cards may only be used with a limited number of systems. For more information, see the manual that comes with your PC card. A Your computer is the Windows model. It does not support use of the PC card from the MSDOS command line. Q The PC card is detected but I cannot use it. A IRQ may be insufficient.
? SD MEMORY CARD Q I cannot use the SD memory card. A The SD memory card may not be properly inserted. Check if the SD memory card is inserted all the way to the end in the correct orientation (with the labeled side facing up). Q I cannot write (save data) onto the SD memory card. A If the write-protect tab on the SD memory card is in the write-protected position, you cannot write (save data). Remove the SD memory card and slide the write-protect tab into the write-free position.
? USB-COMPATIBLE DEVICES Q I cannot use the USB-compatible device. A The cable may not be properly connected. Connect the cable properly. A The system may not properly detect the USB-compatible device for some reasons. Restart Windows. A The driver may not be properly installed. Follow the steps below to install the driver. (1) Open the [Control Panel] window and click [Printers and Other Hardware]. (2) Click [Add Hardware] under [See Also]. The [Add New Hardware Wizard] starts.
? APPLICATIONS Q I cannot use an application. A The application may not be properly installed. See the manual that comes with your application and install it properly. A The application may not be compatible with the system (OS). Some applications may be compatible with only a limited number of systems (OS). For more information, see the manual that comes with your application. A There may not be sufficient memory. If the memory capacity is sufficient enough to start the application, you cannot use it.
? MESSAGES Q “Password =” is displayed. A The password is registered. Input the password that was registered with [Toshiba HW Setup] and press the Enter key. If you do not remember the password, use the key floppy disk. If you do not have the key floppy disk, check the model of your computer and contact the nearest maintenance service. A request to the maintenance service because of a deleted password requires submission of your identification and a service fee will be charged. REFERENCE: See “Chapter 4.
Q “C:¥>_” is displayed A The MS-DOS prompt is in full screen display. Do either of the following: • Method 1 - Switching to the MS-DOS prompt window • Press the Alt + Enter keys. • Method 2 - Exiting the MS-DOS prompt screen (1) Input E X I T . (2) Press the Enter key. Q Other messages are displayed. A See the manual of the system or application in use.
? OTHERS Q My computer starts in Safe Mode. A The optional device drivers or applications may have caused problems. Follow the steps below to check the hard disk. (1) Click [Start] → [My Computer]. (2) Click the (C:) drive. (3) Click [File] → [Properties] from the menu bar. (4) Click the [Check] button for [Error Check] on the [Tools] tab. (5) Check [Scan defective sectors and recover] on the [Disk Check] window. (6) Click the [Start] button.
Q The TV and the radio nearby my computer do not work properly. A Do the following: • Turn the indoor TV and radio antennas in another direction. • Change the relation of your computer to the TV and the radio. • Move your computer away from the TV and the radio. • Use separate power outlets for the TV, radio and your computer. • Attach a commercially available filter between the power plug and the power outlet. • Use the outdoor antenna for the receiver. • Replace the parallel feeder with a coaxial cable.
Q I noticed an abnormal smell and heat. A Turn off your computer and the optional devices and disconnect the power plugs from outlets. Ensure safety, remove the battery pack from your computer, and then contact your sales dealer or the nearest maintenance service. The following information is required: • Name of the device • Date of purchase • Current conditions (as fully as possible) Q I cannot figure out the cause of inoperability.
