Satellite User's Guide

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If Something Goes Wrong
Using VirtualTech
Using VirtualTech
VirtualTech
TM
is a suite of innovative support resources and tools
installed on your computer. VirtualTech will make your
computing experience easier and more fulfilling by assisting you
when you have questions, run into problems, or need help with
your computer or programs.
To access VirtualTech, double-click the VirtualTech icon located
on your computer’s desktop.
Following is a summary of the kinds of resources and tools
VirtualTech has to offer:
❖ A library of solutions to common computer problems. These
are arranged into easy to navigate topics like software,
hardware and the Internet.
❖ A set of powerful support tools that can:
❖ Retrieve hardware and software details whenever you
need system configuration information.
❖ Check and inform you of any updates whenever you go
online. To load an update, click yes.
❖ Run a detailed system report that harvests and compiles
your system’s hardware and software information.
This report is also accessible to Toshiba’s InTouch Center
technicians to reference when you place a call or send a
question electronically.
❖ Direct you to Ask IRIS Online
TM
, Toshiba’s instant
response information service where you can ask
questions and receive answers.
❖ Send a message electronically with your questions
directly to our InTouch Center. A representative will
address your situation and contact you.