Satellite User's Guide

224
If Something Goes Wrong
If you need further assistance
Contacting Toshiba
If you still need help and suspect that the problem is
hardware-related, Toshiba offers a variety of resources to help you.
1 Start with accessing Toshiba on the Internet using any Internet
browser by typing:
www.pcsupport.toshiba.com
2 Next, try one of Toshiba’s online services. The Toshiba Forum
can be accessed through CompuServe
®
by typing:
go toshiba
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖ Your computer’s serial number.
❖ The computer and any optional devices related to the
problem.
❖ Backup copies of your Windows
®
operating system and all
other preloaded software on diskettes or CD-ROM.
❖ Name and version of the program involved in the problem
along with its installation diskettes or CD-ROM.
❖ Information about what you were doing when the problem
occurred.
❖ Exact error messages and when they occurred.
For technical support, call the Toshiba InTouch Center:
Within the United States at [phone]
Outside the United States at [phone]