TOSHIBA Barcode Printer B-SX600 SERIES Owner's Manual
CE Compliance (for EU only) This product complies with the requirements of EMC and Low Voltage Directives including their amendments. VORSICHT: Maschinenlärminformations-Verordnung 3. GPSGV, der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäss EN ISO 7779. Centronics is a registered trademark of Centronics Data Computer Corp. Microsoft is a registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation.
Safety Summary Safety Summary Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment.
Safety Summary If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorised TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock. Ensure that the equipment is Connect a properly grounded. Extension grounding wire. cables should also be grounded.
TABLE OF CONTENTS Page 1. PRODUCT OVERVIEW............................................................................................................1- 1 1.1 1.2 1.3 1.4 1.5 2. PRINTER SETUP .....................................................................................................................2- 1 2.1 2.2 2.3 2.4 2.5 3. Introduction......................................................................................................................1- 1 Accessories .....................
. PRINTING FROM YOUR COMPUTER ....................................................................................6- 1 6.1 6.2 7. PRINTER OPERATION............................................................................................................7- 1 7.1 7.2 7.3 7.4 8. Media Feed Mode............................................................................................................7- 1 Tear-off ..........................................................................................
14. SPECIFICATIONS...................................................................................................................14- 1 14.1 14.2 14.3 14.4 Printer (Model with a USB Interface) .............................................................................14- 1 Printer (Model with a LAN Interface) .............................................................................14- 2 Cutter Unit ....................................................................................................
1. PRODUCT OVERVIEW 1.1 Introduction Thank you for choosing the TOSHIBA B-SX600 series bar code printer This Owner’s Manual includes instructions and directions for use of the printer. It should be read carefully to make full use of the capabilities of the printer and maximize its life. Particularly, please read “Safety Summary” before handling or maintaining the printer. For most queries please refer to this manual and keep it safe for future reference.
1. PRODUCT OVERVIEW 1.2 Accessories When unpacking the printer, please make sure all the following accessories are supplied with the printer. Should any of them be missing, please contact your nearest authorised TOSHIBA TEC representative for assistance.
1. PRODUCT OVERVIEW 1.3 Part Names and Functions 1.3.1 Front View 1 2 8 3 4 7 6 5 5. Media Outlet 1. Side Cover Printed outputs are ejected through the Media Outlet. Opened when the media or ribbon is loaded or replaced. 6. Front Cover 2. Supply Window Opened when the media is loaded or replaced. A remaining quantity of the media or ribbon can be checked through the Supply Window. 7. Power Switch 3. Front Cover Unlock Button Used to turn the printer on/off. Used to open the Front Cover. 8.
1. PRODUCT OVERVIEW 1.3.2 Rear View (Model with a USB interface) 1 2 5 3 4 1. 3. USB Interface Connector Used to interface with an external device. Used to connect the printer to a PC with a USB cable. 2. Expansion I/O Interface Connector Ventilation Slot Lets trapped heat pass out of the printer. 4. AC Power Inlet 5. Fanfold Paper Slot Allows fanfold paper to feed into the printer from the printer back.
1. PRODUCT OVERVIEW 1.3.3 Rear View (Model with a LAN interface) 1 2 5 3 4 1. 3. LAN Interface Connector Used to interface with an external device. Used to connect the printer to a PC with a LAN cable. . 2. Expansion I/O Interface Connector Ventilation Slot Lets trapped heat pass out of the printer 4. AC Power Inlet 5. Fanfold Paper Slot Allows fanfold paper to feed into the printer from the printer back.
1. PRODUCT OVERVIEW 1.3.4 Interior ■ Lower unit 10 1 2 9 3 8 7 4 6 5 1. Media End Sensor 6. Reflective Media Sensor 2. Media Holder 7. Transmissive Media Edge Sensor 3. Media Roll Damper 8. Platen 4. Media Roll Guide 9. Transmissive Media Centre Sensor 5. Media Guide 10. Print Head WARNING! 1. Do not touch the Print Head or around it just after printing. You may get burned as the Print Head becomes very hot during printing. 2. Do not touch any moving parts.
1. PRODUCT OVERVIEW ■ Upper Unit 1 2 7 3 4 6 5 1. Upper Unit Handle 5. Ribbon Tensioner 2. Upper Unit Unlock Lever 6. Print Head Pressure Selection Lever 3. Ribbon Stopper 7. Ribbon Shaft (Take-up side) 4.
1. PRODUCT OVERVIEW 1.3.5 Operation Panel 1 2 11 10 3 9 4 5 8 6 7 1. LCD Message Display 7. [Enter] key 2. Error LED (Red) 8. Arrow keys 3. Data LED (Green) 9. [Pause] key 4. [Feed] key 10. Power LED (Green) 5. [Menu] key 11. Ready LED (Green) 6. [Cancel] key Please refer to Section 8. OPERATION PANEL for further information about the Operation Panel.
1. PRODUCT OVERVIEW 1.4 Cutter Unit This section describes the model with the Cutter Unit. The model with the Cutter Unit is designed to cut the printed media. A cutter is located inside the Media Outlet. 1.4.1 Cut position A cut position varies depending on media feed mode selected. Cut position • Strict feed mode In the Strict feed mode, the cut position is at the centre of a gap, a notch or a black mark.
1. PRODUCT OVERVIEW 1.4.2 Precautions when using the Cutter Unit The following precautions must be taken when the Cutter Unit is used. ・ The thickness of the media that can be cut is between 0.08 mm and 0.26 mm. Do not cut any media that falls outside this Cut position カット位置 range, as this may cause a printer failure. ・ When using a label stock, be sure to cut the gaps.
1. PRODUCT OVERVIEW 1.5 Peel-off Unit This section describes the model with the Peel-off Unit. 1.5.
1. PRODUCT OVERVIEW 1.5.2 Precautions when using the Peel-off Unit The following precautions must be taken when the Peel-off Unit is used. ・ ・ ・ ・ ・ Reduce a print speed to 101.6 mm/second (4 ips) or less. Do not use perforated media, as this may cause a media feed error. Some die-cut labels may not be peeled properly depending on the die-cut condition. Please remove a label after peeling and media feed are stopped completely.
2. PRINTER SETUP 2.1 Removing the Protective Materials CAUTION Please be careful not to get your fingers caught in the covers while opening or closing them. This may cause injuries. Precautions • Do not plug in the Power Cord until the printer is set up completely. 1. Hold the Side Cover Grip and open the Side Cover completely. Side Cover Grip 2. Push up the Upper Unit Unlock Lever (underneath the Upper Unit Handle) to unlock the Upper Unit. 3.
2. PRINTER SETUP 4. Remove the black plastic band that is used to fasten the Ribbon Tensioner of Ribbon Tensioner the Upper Unit. Black plastic band 5. Press the Front Cover Unlock button and open the Front Cover frontward. Front Cover Front Cover Unlock Button 6. Lift the Media Holder Plate. Remove the Print Head Protective Sheet. Print Head Protective Sheet Media Holder Plate 7. Push up the Upper Unit Unlock Lever to unlock the Upper Unit.
2. PRINTER SETUP 8. Take your finger off the Upper Unit Unlock Lever. Hold the Upper Unit Handle and push the Upper Unit downward until it is locked. Ensure that the Upper Unit is locked completely. 9. Close both the Front and the Side Covers.
2. PRINTER SETUP 2.2 Installation Location Install the printer in a place where ample space is reserved for operation. Also, place the printer on a well ventilated, flat, level table or a rack specifically designed for the printer. Make sure that the 4 feet of the printer make full contact with the surface of the desk or rack. Ensure that there is sufficient space around the printer, as illustrated below.
2. PRINTER SETUP 2.3 Connecting the Power Cord This section describes how to connect the Power Cord and turn the printer on or off. Precautions • As a Power Cord is not supplied with the printer, please purchase an approved on that meets the safety standard of each country. Refer to Section 15. POWER CORD. • Ensure that an AC outlet is located near the installation location of the printer and that it allows for the easy plugging and unplugging of the Power Cord.
2. PRINTER SETUP 2.4 Connecting the Printer (with a USB Interface) to Your Computer 1. Connect the smaller end of the USB cable to the USB Interface Connector at the back of the printer. 2. Connect the other end of the USB cable to a USB port of your computer. Supplemental Remarks ･ If a USB cable other than the supplied one or other USB devices are used, choose USB 2.0-compatible products. ･ Pay attention to the orientation of the connector when connecting the USB cable.
2. PRINTER SETUP 2.5 Connecting the Printer (with a LAN Interface) to Your Computer 1. Fit the supplied ferrite core close to the connector of the LAN cable. (See the photo on the right.) 2. Connect the ferrite core fitted end of LAN cable into the LAN Interface Connector at the back of the printer. 3. Connect the other end of the LAN cable into a network device such as a hub. Precautions ･ Be sure to fit the supplied ferrite core to a LAN cable.
3. MEDIA AND RIBBON 3.1 Supply Specifications Item Media width (Backing paper width) Media thickness (total) Media pitch Label length Label width Label thickness Backing paper thickness Material of backing paper Media type (Roll direction) Max. outside roll diameter Inner core diameter Ribbon width Ribbon roll direction Ribbon inner core diameter End of ribbon Outside roll diameter Batch/Tear-off mode Strip mode 15 mm to 120 mm Cut mode 5 mm to 1,000 mm - 0.08 mm to 0.
3. MEDIA AND RIBBON 3.2 Die-cut label “Die-cut label” refers to a label stock of which labels are die cut one by one and surroundings are removed, as illustrated below. When a die-cut label stock is loaded, either the Transmissive Media Edge Sensor or the Transmissive Media Centre Sensor is used to detect a print position. The Transmissive Media Centre Sensor is located at the centre of the label feed path. (→ 1.
3. MEDIA AND RIBBON 3.3 Notched media “Notched media” is notched on the left at a regular interval. When notched media is loaded, the Transmissive Paper Edge Sensor is used. Precautions ･ The Transmissive Paper Edge Sensor must be placed so that it does not come into contact with the media.
3. MEDIA AND RIBBON 3.4 Label with black marks “Label with black marks” refers to a label stock with black marks printed at the back of the backing paper for the position detection purpose, as illustrated below. When a label stock with black marks is loaded, the Reflective Media Sensor is used.
3. MEDIA AND RIBBON 3.5 Guaranteed Print Area Printing must be performed within the shaded area as illustrated below. If a printed image is placed outside this area, the loaded ribbon may be torn or the print quality may be degraded. 1. Die-cut label A A Label length B B Label width Media width A ＝ 2 mm or over B ＝ 1.5 mm (if a label length is 100 mm or less) B ＝ 2.5 mm (if a label length is more than 100 mm) 2. Notched media B A A B Media width A ＝ 2 mm or over B ＝ 1.
3. MEDIA AND RIBBON 3.6 Storage of Media and Ribbons ・ ・ ・ Store the media and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct sunlight, high temperature, high humidity, dust or gas. Store the media in a plastic bag so as not to collect dust or dirt particles. Store media rolls on the flat end. Do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality. 3.
3. MEDIA AND RIBBON Handling the loaded media in the event of a media end or a ribbon end In general, at the time of a media end or a ribbon end, printing on media that is about to be ejected from the printer has not been completed. If all print images have been printed on the media and non-print area remains, it looks as if printing were completed. However, the printer does not determine that printing is completed unless an entire page is completely fed.
4. LOADING THE RIBBON This section describes how to load the ribbon when performing thermal transfer printing. WARNING! 1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being drawn into the moving parts, be sure to load the ribbon once the printer has stopped moving completely. 2. The print head becomes hot immediately after printing. Allow it to cool before loading the ribbon. 3.
4. LOADING THE RIBBON 3. Hold down the Release button and move Ribbon Shaft (Supply side) the Ribbon Stopper along the Ribbon Shaft (Supply side) to the width of the ribbon in Ribbon Stopper use with reference to the Scale on the ribbon shaft. Release button 4. Scale Fit a new ribbon onto the Ribbon Shaft (Supply side). Load the ribbon so that it unrolls from the back side. [Supplemental Remarks] Gently squeeze metal plate.
4. LOADING THE RIBBON 5. In the same way described in Step 3, move the Ribbon Stopper of the Ribbon Shaft (Take-up side) in accordance with the width of the Ribbon Core. Fit a Ribbon Core onto the Ribbon Shaft (Take-up side). [Supplemental Remarks] ･ The Ribbon Core can be placed on the Ribbon Shaft (Take-up side) more easily by gently holding and squeezing the Metal plate centre of the metal plate of the Ribbon Shaft (Take-up side). Gently squeeze the metal. plate. 6.
4. LOADING THE RIBBON 8. Push up the Upper Unit Unlock Lever to unlock the Upper Unit. Hold the Upper Unit Handle and push the Upper Unit downward until it is locked. Precautions ･ Whenever the Upper Unit is lifted in the event of an error, turn the knob of the Ribbon Shaft (Take-up side) several times to take up the ribbon before closing the Upper Unit.
5. LOADING THE MEDIA This section describes how to load the media. Before using the Peel-off Unit or fanfold paper, please read Section 5.1 How to Load the Media carefully first. Then, refer to section 5.2 How to Load the Paper for the Model with the Peel-off Unit or section 5.3 How to Load Fanfold Paper. WARNING! 1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc.
5. LOADING THE MEDIA 4. Push down the Media Roll Holder outward. Media Roll Holder 5. Load a media roll, and raise the Media Roll Holder. 6. While squeezing the Unlock Levers, push the Media Roll Holder against the media. 7. If the loaded media is outside wound, raise the Media Holder Plate. Draw the media underneath the Media Roll Damper and the Media Roll Guide. Media Holder Plate Media Roll Damper Media Roll Guide 8.
5. LOADING THE MEDIA [Supplemental Remarks] ･ When using an inside wound media with the Peel-off Unit, do not use the Media Roll Damper. Draw the media underneath the Media Roll Damper and the Media Roll Guide. 9. Adjust the Media Guide to the width of the media. [Supplemental Remarks] ･ Make sure that the print side faces upward. ･ Fit the Media Guide to the media edges. Failure to do this may cause a misalignment of print position or ribbon wrinkles. 10.
5. LOADING THE MEDIA 11. Select an appropriate media sensor in accordance with the type of the loaded media. Place the sensor in a right position. Transmissive Media Edge Sensor Transmissive Media Centre Sensor Reflective Media Sensor [Supplemental Remarks] ･ Refer to section 3. MEDIA AND RIBBON for further information regarding the combination of the media type and the sensor to be used. 12. Draw the media frontward.
5. LOADING THE MEDIA 5.2 How to Load the Media for the Model with the Peel-off Unit * Please read section 5.1 How to Load the Media first. * If the label in use is too long, place the printer where a printed label is not stuck to the printer or the table. 1. Press the Front Cover Unlock button and open the Front Cover Unlock Button Front Cover. 2. Refer to Section 5.1 How to Load the Media and load the media. Place the leading edge of the label 5 - 10 mm behind the leading edge of the strip plate.
5. LOADING THE MEDIA 3. When performing a media calibration from your host computer, pull out the media through the Media Outlet, not through the Peel-off Unit. If a calibration is performed with the media set through the Peel-off Unit, multiple labels will be peeled at the same time, and stick on the printer. After the completion of the calibration, ensure that the distance between the media outlet and the leading edge of the media is 15 cm or over. until the distance becomes 15 cm or over.
5. LOADING THE MEDIA 4. Remove all labels from the backing paper outside the Media Outlet. 5. Open the Front Cover, insert the backing paper into the slot between the Rubber Roller (black) and the Pinch Roller (white).
5. LOADING THE MEDIA 6. Take the slack out of the backing paper coming out of the Front Cover. until both sides of the cover click into place. 7. Close the Front Cover Now, the printer is ready for printing. Once printing is initiated, a printed label is separated from the backing paper and ejected from the media outlet of the Peel-off Unit. If multiple labels are printed, the previously peeled label must be removed before a subsequent one is ejected.
5. LOADING THE MEDIA ■ How to Load a Narrow Label Stock When loading a narrow label stock though the Peel-off Unit, adjust the Media Feed Guide to the width of backing paper in order to prevent misalignment of the print positions due to skew feeding. The Media Feed Guide is located behind the Platen 1. Turn the Power Switch off. Open the Front Cover. Media Guide 2. Push up the Upper Unit Unlock Lever to unlock the Upper Unit. Hold and lift the Upper Unit Handle until it is locked. 3.
5. LOADING THE MEDIA ■ How to Reload the Media when the Upper Unit is Lifted When the Upper Unit is lifted in the event of an error during printing in Strip mode, reload the media using the following steps. Printing can be restarted while minimizing waste of the media. 1. Open the Front Cover, Side Cover, and Upper Unit. 2. If printing is stopped due to an occurrence of an error, remove the failed label from the backing paper. 3.
5. LOADING THE MEDIA 5. Close the Upper Unit and the Side Cover. 6. Take the slack out of the backing paper coming out of the Front Cover. Cover until both sides of the cover click into place. 5.3 How to Load Fanfold Paper * Please read section 5.1 How to Load the Media first. Feed fanfold paper from back of the printer as shown below.
6. PRINTING FROM YOUR COMPUTER This section explains general printing steps, including how to perform a print test from the Windows Vista/Windows XP/Windows 2000-based printer driver. [Supplemental Remarks] ･Steps may vary depending on the application software in use. Please refer to a relevant manual of the application software in use for further information. 6.
6. PRINTING FROM YOUR COMPUTER 3. Right-click an icon of the currently selected printer. Choose and click on the [Properties]. The “B-SX600-HS11-QM-R Properties” dialog box appears. 4. Click on the [Printing References] button. The “B-SX600-HS11-QM-R Printing Preferences” dialog box appears.
6. PRINTING FROM YOUR COMPUTER 5. Click on the [Basic] tab. Choose the media to use from the [Label Type] pull-down list. 6. Click on the [Print Test Page] in the “B-SX600-HS11-QM-R Properties” dialog box to start a print test.
6. PRINTING FROM YOUR COMPUTER 6.2 Precautions when Using the Model with a LAN Interface An LPR queue name must be “lp.” If LPR is selected for print protocol, but a name other than “lp” is designated as a queue name, printing cannot be performed. To check a currently designated LPR queue name, click [Ports] tab in the “printer properties” dialog box, and select a corresponding LPR port. After that, click the [Port Settings] button. following dialog box appears.
6. PRINTING FROM YOUR COMPUTER If LPR is selected for print protocol, open the “B-SX600-HS11-QM-R Printing Preferences” dialog box, click the [Device Settings] tab, and remove the check from the “Obtain printer information” checkbox. If printing is performed with LPR selected for print protocol and the “Obtain printer information” checkbox checked, subsequent printing may fail.
7. PRINTER OPERATION 7.1 Media Feed Mode The following 3 media feed modes are available in the printer: • Fixed Length feed mode Printing is performed while gaps, black marks, or notches are being ignored. When using a media stock with no gaps, black marks, or notches, the printer must be placed in Fixed Length feed mode. • Strict feed mode Printing is performed while gaps or black marks of the media are being detected.
7. PRINTER OPERATION ■ Strict feed mode In Strict feed mode, printing is performed while the actual media length is being measured based on the media length specified in the printer driver. The leading and trailing edges of a page are identified by detecting gaps, notches or black marks of the media. Therefore, the use of the media without them is not allowed in Strict feed mode.
7. PRINTER OPERATION The figures below illustrate convenient features in Easy feed mode. 1. In Easy feed mode, printing is performed in accordance with the media length sent from your host computer rather than the size of the actually loaded media. For instance, the following size of the media is loaded in the printer.
7. PRINTER OPERATION 2. In Easy feed mode, a missing page or label is skipped over. When a label stock is used, printing can be performed even if a label is missing or even if there is a seam on the media. However, if 4 or more labels are missing in a row or if no labels are detected after the media is fed 300 mm or over, a media feed error will occur. 7.
7. PRINTER OPERATION 7.3 Page Alignment Page alignment is a function to advance the loaded media to a print start position. A page alignment is performed under any of the following conditions when the printer is placed in either Easy or Strict feed mode. * If Fixed Length feed mode is selected, please refer to Page Alignment when Fixed Length feed mode is selected described later. ■ Page alignment is performed: ● When requested from the printer driver.
7. PRINTER OPERATION ■ Page alignment when “Precise print mode” is selected In the page alignment when “Precise print mode” is selected, first, the loaded media is fed to find the first print start position that passes the sensor. Next, the media is fed until the print start position is aligned with the Print Head position. Therefore, compared to the “Paper saving mode”, which will be described later, the amount of media ejected is large.
7. PRINTER OPERATION ■ Page alignment when “Paper saving mode” is selected In the page alignment when “Paper saving mode” is selected, first, the loaded media is fed to find the first print start position that passes the sensor. Next, it is fed until the next print start position lying behind the print head is aligned to the Print Head position. Compared to the “Precise print mode”, the amount of media ejected is smaller, eventually waste of paper is saved.
7. PRINTER OPERATION ■ Page alignment when Fixed Length feed mode is selected If Fixed Length feed mode is selected, the page alignment will be performed as described below: ● If the tear-off is not enabled, a page alignment will not be performed. ● If the tear-off is enabled, the media will be fed up to a tear-off position. * If both tear-off and cut operations are enabled, the media is fed past a cut position from the Print Head Position, then cut. Please refer to Section 1.4.
7. PRINTER OPERATION ■ How to perform a media calibration Use the following steps to perform a media calibration from the printer driver. Precautions ･ Before performing a print test, please refer to the Printer Driver Setup Guide, and install the printer driver. In addition, the information of the media in use for a print test must be register in the printer driver and selected in advance. Please refer to the Help for the Printer Driver for further information. 1.
7. PRINTER OPERATION 4. 5. Click on the [Printing References] button. The “B-SX600-HS11-QM-R Printing Preferences” dialog box appears. Click on the [Basic] tab. Choose the media to use from the [Label Type] pull-down list. Click on the [Edit] button.
7. PRINTER OPERATION 6. Click on the [Measure Length] button to perform a media calibration.
8. OPERATION PANEL This section describes the functions of the LCD Message Display, LED’s and keys on the Operation Panel. 8.1 Operation Panel The Operation Panel is equipped with the LCD Message Display, which is used to indicate the state of the printer, 4 LED’s, and 9 keys. Please see the table below for details. Name Functions (Purposes) LCD Message Display Shows the menu or error information. Power LED Illuminates in green when the printer is turned on.
8. OPERATION PANEL 8.2 Messages Displayed on the Operation Panel Messages Printer status Ready The printer is ready to print. Pause (Number of labels issued.) The printer is in a pause state. Pause (Head unit lifted.) The printer is in a pause state, and the Upper Unit is lifted. Pause (Front cover open.) The printer is in a pause state, and the Front Cover is opened. Pause (Side cover open.) The printer is in a pause state, and the Side Cover is opened. Printing Printing is being performed.
8. OPERATION PANEL 2. Display when “Pause” is shown If the [Pause] key is pressed while “Pause” is being shown, the message will change to “Ready”. • Pause (The number of printed labels) ・ The printer status is shown. ・ As in the “Ready” state, a warning Pause No. 00000 message appears. (The Error LED flashes, and the buzzer sounds in the same manner.) Power Ready Data Error • Pause (Head unit lifted) Pause ・ Head unit lifted.
8. OPERATION PANEL • Pause (Side cover open) Pause ・ Side cover open. With the Side Cover opened, the total print count is not shown until the Side Cover is closed completely. Power Ready 3. Error Data Display when “Printing” is shown Printing No. 00000 ・ The printer status is shown. ・ As in the “Ready” state, a warning message appears. (The Error LED flashes, and the buzzer Power Ready 4. Error sounds in the same manner.
8. OPERATION PANEL 5. Error messages (in the event of “End of paper”) ・ (Please refer to a section related to End of paper error messages for further Set new paper. Power Ready Error An error message appears. information.) ・ Remedial action is shown. ・ As in the “Ready” state, a warning Data message appears. ・ In the event of an error, the buzzer sounds, and the Error LED illuminates.
8. OPERATION PANEL 8.3 Printer Operation using the Operation Panel The printer can be operated from the Operation Panel. Operation Operational procedures Switching the printer between Press the [Pause] key. pause mode and ready mode Feeding a single page or label Press the [Feed] key. (The media is fed continuously while the [Feed] key is being held down.) Stopping the buzzer sound Press any of the keys on the Operation Panel.
8. OPERATION PANEL 8.4 Menu Options If the [Menu] key is pressed while “Ready” or “Pause” is being shown, the Menu will appear on the LCD.
8. OPERATION PANEL Menu options 1. Overview Language A language in which messages are displayed on the LCD can be selected. Counter Reset The print count displayed on the LCD can be cleared. Information menu Product information is displayed. Title Description Line 1 S/N Line 2 - Line 3 FW Line 4 FPGA1 FPGA1 version Line 5 FPGA2 FPGA2 version Line 6 CPLD CPLD version Line 7 ODO Total running distance (This value cannot be cleared.
8. OPERATION PANEL 2. Clear Trip Meter menu TRIP (or the running distance) can be cleared. 3. Test print menu A print test pattern is printed out. “TTP” must be selected when using thermal transfer paper to perform a print test. On the other hand, “DTP” must be selected when using thermal paper to perform a print test. (“TTP” is selected as default.) 4. Reprint Error Page menu In the case that an error occurs while printing, whether to reprint an erroneous or not is specified.
8. OPERATION PANEL 6. Low Power Mode Whether to enable or disable Low Power Mode is specified. If “Enable” is selected, the printer will go into Low Power Mode once all of the following conditions are satisfied. On the other hand, if “Disable” is selected, the printer will not go into Low Power Mode, because the following conditions are not satisfied. (“Enable” is selected as default.
8. OPERATION PANEL 8. Beep Volume A volume of the buzzer that sounds in the event of an error or a warning is specified. There is a choice of 4 options: “Off,” “Min,” “Mid,” and “Max.” (“Intermediate” is selected as default.) 9. Beep Pattern A time period during which the buzzer sounds in the event of an error or a warning is specified. There is a choice of 3 options: “10” (seconds), “60” (seconds), and “Cont.” (“10” (seconds) is selected as default.) 10.
8. OPERATION PANEL 8.5 How to Cancel a Print Job Use the following steps to stop an ongoing print job. 1. Press the [Pause] key to place the printer in a pause state. “Pause appears on the Operation Panel. 2. Open the printers folder. ・ For Windows XP, open the [Printers and Faxes] folder from the [Start] menu. If [Printers and Faxes] cannot be found, open the folder from the Control Panel. ・ For Windows 2000, click the [Start] button. Move the cursor to [Settings] and select [Printers]. 3.
8. OPERATION PANEL 4. If any print jobs are listed in the print queue, select [Cancel All Documents] from the Printer menu, and delete all print jobs. 5. The dialog box below appears asking if you want to cancel. 6. Hold down the [Cancel] key on the Operation Panel until the Data LED goes out. 7. Once the Data LED goes out, look at the print dialog box, and make sure that no print jobs remain in the print queue. 8- 13 Click on the [Yes] button.
9. TEST PRINT Print Head condition can be checked by performing a print test. 9.1 How to Perform a Print Test 1. Load a media stock and a ribbon in the printer. 2. Press the [Menu] key. 3. Select with the arrow keys. 4. Press the [Enter] key. 5. Select “TTP” with the arrow key. 6. Press the [Enter] key, and a print test will be initiated. ・ ・ The Menu appears on the LCD. Select “DTP” when thermal paper is used for a print test.
10. REMOVING JAMMED MEDIA In the event of a media jam inside the printer, use the following procedures to clear it: CAUTION Please be careful not to get your fingers caught in the covers while opening or closing them. This may cause injuries. 10.1 Removing Jammed Media from the Cutter Unit This section describes how to clear a “Cut failed” message. 1. Turn the Power Switch off. Open the Front Cover, Side Cover, and Upper Unit. 2.
10. REMOVING JAMMED MEDIA 10.2 Removing Jammed Media from the Peel-off Unit This section describes how to clear a “Peeling failed” message. 1. Press the Front Cover Unlock button and open the Front Cover. Front Cover Front Cover Unlock button 2. Remove the jammed media from the Peel-off Unit. 3. Reload the media properly. Close the Front Cover. Please refer to section 5.2 How to Load the Media for the Model with the Peel-off Unit for media loading procedure.
11. DAILY MAINTENANCE Please clean the printer periodically in order to ensure the continued high performance of the printer. Particularly if the Print Head, Platen, or Media Feed Section is dirty, clear printing and proper media feeding are not ensured. Use the following procedures to clean them. ･ Turn the Power Switch off and unplug the Power Cord of the printer from the wall outlet before cleaning the printer or replacing parts. Failure to do this may cause an electric shock or injuries.
11. DAILY MAINTENANCE 11.1 Cleaning the Media Sensor 1. Turn off the power and unplug the printer. 2. Open the Front Cover, Side Cover, and Upper Unit. 3. Wipe the Reflective Media Sensor with a soft dry cloth to remove dirt or paper particles. Reflective Media Sensor 4. Draw the Transmissive Media Edge Sensor frontward. Media Edge Sensor to remove dirt or paper particles.
11. DAILY MAINTENANCE 5. Wipe the Transmissive Media Centre Sensor with a soft dry cloth to remove dirt or paper particles. Transmissive Media Centre Sensor 11.2 Cleaning the Platen 1. Turn off the power and unplug the printer. 2. Open the Front Cover, Side Cover, and Upper Unit. 3. Wipe the rubber part of the Platen with a soft dry cloth to remove dirt or paper particles.
11. DAILY MAINTENANCE 11.3 Cleaning the Ribbon Separation Plate 1. Turn off the power and unplug the printer. 2. Open the Front Cover, Side Cover, and Upper Unit. 3. Wipe the bottom of the Ribbon Separation Plate (the corner that changes the winding direction of the ribbon) with a soft dry cloth. Residues of the ribbon attached here can ribbon wrinkles. Bottom of Ribbon Separation Plate 11.4 Cleaning the Ribbon Guide Bar 1. Turn off the power and unplug the printer. 2.
11. DAILY MAINTENANCE 11.5 Cleaning the Print Head 1. Turn off the power and unplug the printer. Allow the print head to cool for at least 1 hour. 2. Open the Front Cover, Side Cover, and Upper Unit. 3. Ensure that the Print Head is cooled down completely. Wipe the Print Head Element clean with the supplied cleaning cloth. The dirty element may cause the fading of the print or the broken head. 4. Wipe the Ribbon Guide Shaft (metal rod) clean with a soft dry cloth.
11. DAILY MAINTENANCE 11.6 Cleaning the Peel-off Unit The following cleaning procedures are used only for the model with the Peel-off Unit. 1. Turn off the power and unplug the printer. 2. Press the Front Cover Unlock button and open the Front Cover. 3. Wipe the Rubber Roller (black) and the Pinch Roller (white) with a soft dry cloth to remove dirt. Rubber Roller (black) Pinch Roller (white) 4. Wipe the Peel-off Sensor clean with a soft dry cloth.
12. TROUBLESHOOTING WARNING! If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance. 12.1 Problems at Start-up of the Printer ■ The Power Switch is turned on, but the Power LED does not illuminate. Possible causes Solutions / Reference The Power Cord is not connected into the wall outlet completely. Turn the Power Switch off.
12. TROUBLESHOOTING Possible causes The cable is not connected properly. Solutions / Reference Check the connection of the cable that is used to connect between the printer and your computer. ⇒2.4 or 2.5 Connecting the Printer to Your Computer The Data LED is staying on. Printing possibly failed or was suspended during printing. Open the “print” dialog box. Delete all print jobs listed there. Hold down the [Cancel] key on the Operation Panel until the Data LED goes out.
12. TROUBLESHOOTING ■ A blank page (label) is ejected. Possible causes Solutions / Reference The print tone is too low. Check the print tone. If it is too low, increase it. ⇒ [Help] on the Printing Preferences page in the Printer Driver Properties The print surface of the loaded Load the media correctly. media faces down. ⇒ 5. LOADING THE MEDIA The ink side of the loaded Load the ribbon correctly. ribbon faces inside. ⇒ 4.
12. TROUBLESHOOTING 12.3 Print Failure ■ An entire or a part of printout is light. Possible causes Solutions / Reference The media is not used in combination with a Toshiba TEC-approved or recommended ribbon. Check that the media is used in combination with a Toshiba TEC-approved or recommended ribbon. The print tone is too low. Check the print tone. ⇒ 3. MEDIA AND RIBBON If it is too low, increase it.
12. TROUBLESHOOTING ■ White streaks appear on printout irregularly or the ribbon is wrinkled. Possible causes The print tone is too high. Solutions / Reference Check the print tone. If it is too high, decrease it. ⇒ [Help] on the Printing Preferences page in the Printer Driver Properties The Platen is dirty. Clean the Platen. ⇒ 11.2 Cleaning the Platen The ribbon is not loaded properly. Load the ribbon properly. ⇒ 4. LOADING THE RIBBON Check the following points.
12. TROUBLESHOOTING ■ The print position gradually misaligns. Possible causes The label pitch or black mark pitch of the media is not accurate. Solutions / Reference Unless the label pitch or black pitch is accurate, the print position will become misaligned. Do not use such media. ⇒ 3. MEDIA AND RIBBON The Platen is dirty. Clean the Platen. ⇒ 11.2 Cleaning the Platen The media calibration is not performed properly.
12. TROUBLESHOOTING ■ Print data is printed outside a page or label. position, or printed image or text. Possible causes The media is not loaded properly. Something is wrong with a print Solutions / Reference Make an adjustment to eliminate clearance between the Media Guide and the loaded media. ⇒ 5. LOADING THE MEDIA The printer driver is not selected correctly. The printer driver settings are not correct. If a printer selected on an application does not match the printer, choose the correct one.
12. TROUBLESHOOTING 12.4 Problems in the Network (Model with a LAN Interface) ■ The setting screen of the print server cannot be opened from a web browser. Possible causes The LAN cable is not connected to the printer properly. The network settings on the print server are not made properly. The IP address assigned to the print server conflict with another network device. Solutions / Reference Connect the LAN cable into the printer completely. ⇒ 2.
12. TROUBLESHOOTING Possible causes Solutions / Reference The printer is not on the same Check that the printer is on the same network segment as network segment as your your computer on which the Quick Setup or Printserver computer. Version Up Tool utility runs. 12.5 Solutions If an Error Message Appears on the Operation Panel ■ Error messages and remedial measures Error messages Paper feed error Possible causes A media jam has occurred. Solutions Clear a media jam, and load the media properly.
12. TROUBLESHOOTING Error messages Ribbon error Reset ribbon. Possible causes The ribbon has torn apart. Solutions • Reload a ribbon. ⇒ 4. LOADING THE RIBBON • If the ribbon has been heated by the Print Head and torn apart, decrease the print tone. ⇒ [Help] on the Printing Preferences page in the Printer Driver Properties Ribbon error Reset head unit. The rotation of the ribbon shaft has not been detected. Open the Side Cover. in a right position. Place the Upper Unit ⇒ 4. LOADING THE RIBBON 5.
12. TROUBLESHOOTING Error messages Page Info. Error Possible causes Solutions Page information command error Printing possibly failed or was suspended before it was completed. Open the “print” dialog box. Delete all suspended print data. Hold down the [Cancel] key on the Operation Panel until the Data LED goes out. After that, press the [Pause] key. Ensure that “Ready” appears on the Operation Panel. Perform printing again.
13. FREQUENTLY ASKED QUESTIONS (FAQ) Q: I cancelled printing from the Operation Panel. Since then, an image has not been printed as desired on the first page. I started printing by mistake. So, I pressed the [Cancel] key on the Operation Panel to cancel the ongoing print job before it was completed. After that, I retried the print job, but the image was not printed as desired on the first page. A: The previous print data was possibly printed out with new one before being cleared completely.
13. FREQUENTLY ASKED QUESTIONS (FAQ) Q: I use the model with the Peel-off Unit. paper and drops from the media outlet. A label is completely separated from the backing Am I using the Peel-off Unit in the wrong way? A: Ensure that the “Peel” checkbox is checked in the “Options” dialog box in the printer driver. is performed without checking the “Peel-off” checkbox, peeling will fail. Please refer to Help for the Printer Driver for further information. Q: A ribbon is torn apart during printing.
13. FREQUENTLY ASKED QUESTIONS (FAQ) Q: I use the model with the Peel-off Unit. are peeled. When the media calibration is performed, all labels Whenever storing a label type in the printer driver, the media calibration needs to be performed. When it was performed, all labels are peeled from the backing paper fed. Am I using the Peel-off Unit in the wrong way? A: When performing a media calibration from your host computer, pull out the media through the Media Outlet, not through the Peel-off Unit.
13. FREQUENTLY ASKED QUESTIONS (FAQ) Q: I use the model with the Peel-off Unit. After removing a peeled label, a subsequent one is not sometimes ejected from the unit. Is anything wrong with the printer? A: Besides the breakdown of the printer, the Peel-off Sensor may possibly malfunction due to ambient light. A reflective optical sensor is used for the Peel-off Sensor in the Peel-off Unit.
13. FREQUENTLY ASKED QUESTIONS (FAQ) Q: Are there any limitations on a print or feed speed in Strip mode? A: When the model with the Peel-off Unit is used, a print speed needs to be reduced to 4 ips or less to ensure the steady peel-off operation. (In the printer driver, a feed speed is set to the same value as a print speed.) A print speed needs to be further reduced to 2 or 3 ips depending on the type or size of the media. Check the peel-off operation first, then adjust a print speed if necessary.
14. SPECIFICATIONS 14.1 Printer (Model with a USB Interface) Item Specifications Model B-SX600-HS11/HH11/HC11-QM-R Resolutions (dot density) 600 dpi (23.6 dots/mm) Printing method Thermal transfer / Direct thermal Print speed Max. 150 mm/second ∗1 Media alignment Centre Max. effective print width 104 mm Max.
14. SPECIFICATIONS 14.2 Printer (Model with a LAN Interface) Item Specifications Model B-SX600-HS12/HH12/HC12-QM-R Resolutions (dot density) 600 dpi (23.6 dots/mm) Printing method Thermal transfer / Direct thermal Print speed Max. 150 mm/second ∗1 Media alignment Centre Max. effective print width 104 mm Max.
14. SPECIFICATIONS SNMP (Simple Network Management Protocol) Item Version Specifications v1 • MIB-II (RFC 1213) • HostResource-MIB (RFC 1514) • hrDeviceStatus Objects to describe a printer • hrPrinterStatus status • hrPrinterDetectedErrorState Supported MIB E-Mail transmission capability (SMTP: Simple Mail Transfer Protocol) Item SMTP Authentication feature Specifications • SMTP authentication (CRAM-MD5, PLAIN, LOGIN) • POP Before SMTP (APOP supported) No.
14. SPECIFICATIONS 14.3 Cutter Unit Item Specifications Acceptable media thickness 0.08 mm to 0.26 mm Acceptable label pitch 10 mm to 1,000 mm Cut mode Continuous cut Cut after printing Batch cut • Cutting self-adhesive labels is not allowed. Restrictions • Cutting within 1 mm around perforation is not allowed. • Cutting fabrics or films is not allowed. ∗ The Cutter Unit is a factory option. 14.4 Peel-off Unit Item Specifications Effective print speed 101.
15. POWER CORD When purchasing the power cord: Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the following standard from your authorized TOSHIBA TEC representative. (As of September 2004) Certification mark Certification mark Country Agency VDE Sweden SEMKKO Ireland NSAI Switzerland SEV CEBEC Italy IMQ UK ASTA Canada CSA Japan METI UK BSI Denmark DEMKO Netherlands KEMA U.S.A.
The following information is for EU-member states only: Disposal of products (based on EU-Directive 2002/96/EC, Directive on Waste electrical and electronic equipment – WEEE) The use of the symbol indicates that this product may not be disposed as unsorted municipal waste and has to be collected separately. Integrated batteries and accumulators can be disposed of with the product. They will be separated at the recycling centers.
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