Manual

Troubleshooting 37
Troubleshooting
If you experience any of the following difficulties while using this unit, check the list below before consulting
your nearest TOSHIBA dealer.
The unit does not respond to
some operating commands during
playback.
Problem: Solution:
No povJer Checkif theACadapteris properly connected.
Unplug theACadapteronce, and wait for approximately5-10 secondsand
then plug it in again.
The unit does not respond to the Aim the remote control directly at infrared sensor window on the front
remote control, panel.
Reducethe distanceto infraredsensor window.
Replacethe batteriesin the remotecontrol.
Re-insertthe batterieswith their polarities (+ / - signs) as indicated.
Buttonsdo not work or the unit stops To completely reset the unit, unplug the ACadapter from the outlet for
responding, approximately5-10 seconds.
Nosound or picture Checkif theconnectedTV is turned on.
Checkif theconnections are madesecurelyand correctly.
Checkwhetherthe connectedTV or other devicesupports HDCP.(This unit
vJillnot output a videosignal unlessthe other devicesupports HDCP.)
Checkwhether the output format of this unit (HDMITM FORMAT)matches
thesupported inputformat of other connecteddevice.
Distorted picture Sometimes asmall amount of picture distortion mayappear.This is not a
malfunction.
Connectthis unit directly to theTV.
Incorrect or no audio / video signal If the unit is connectedto the unauthorizeddisplay devicewith an HDMITM
on the amplifier/display device via cable,the audio/videosignal may not beoutput.
HDMITM cable. Ensuretheamplifier/display devicessetting matchthe SymbioTM Media Box
and Blu-rayTM Player.
Completelydistorted picture or black/ Makesure the disc is compatiblewith this unit.
white picture with Blu-ray DiscTM/
DVD.
Nosound or distortedsound Adjustthe volume.
Checkif speakersare connectedcorrectly.
Checkthe HDMITM connections.
Checkthesettings inthe Audio menu.
Picture freezes momentarily during Checkthe disc for fingerprints/scratchesand cleanvJithasoft cloth wiping
playback, from centerto edge.
Cleanthe disc.
No3D effectiveness. Set Blu-ray 3D Modeto Auto.
Connectingto a 3DTV.
Playbacka 3D disc.
Wear3D glasses.
Operationsmay not be permitted bythe disc.
Referto the instructionsof the disc.