User Manual

50
EN
Section 11
Troubleshooting
Troubleshooting
If the camcorder fails to function as expected, check the list of the common problems below.
Problem/Situation Remediation/Solution
Cannot turn on the camcorder.
The power turns off suddenly.
Power is off. Press the [Power Button] to turn on.
Battery pack is weak or depleted. Recharge the battery pack.
Camcorder cannot be turned on
after plugging power adapter.
Please make sure that you use the supplied power adapter and
connect it to the power outlet correctly.
The indicator of remaining
battery life is not displayed
properly.
The remaining battery capacity indication is an approximation.
The les on the memory card do
not display smoothly when the
LCD shows the “!” marking.
“!” means the SD card is low speed or contains corrupted les.
To solve this, format the SD card using the camcorder instead
of a computer. (Please refer to the detailed Format instruction in
Section 5).
The card has some problems and cannot be recognized.
Change the card with another one.
Or please change the SD card to a high speed one.
Cannot take video/photo. Memory is full. Delete some unnecessary videos/photos or
insert a new SD card.
Power is off. Press the [Power Button] to turn on.
The camcorder is frozen. Please remove the battery/unplug the adapter. Then, insert the
battery/plug the adapter and turn on the camcorder again.
The date imprinted on the photo
is incorrect
Set the date and time in the [Setting] menu.
Why do some of my indoor
photos look blurry and dark?
Poor lighting. Take photo in better lighting.
The camcorder extends photo exposure time under low light/
indoor condition. Keep the camcorder (and the target subject)
steady for several seconds when taking photos.
Place the camcorder on a at and steady surface, or use a
tripod when take photo.
The color of the video/photo is
not natural.
Select the proper white balance option to match the light
source.
When recording in 3D mode,
certain functions will be
restricted.
Motion Detection, Face Tracking, Slow Motion, Time Lapse,
and Smile Detection cannot be used during 3D recording.
When the camcorder is
connected to the PC via USB
cable, many Autoplay windows
may pop out. They indicate the
disks of the camcorder.
[DV] indicates the internal memory of the camcorder.
[Removable Disk] indicates the external memory (memory card
installed in the camcorder).
The disk [DVAP] shows the built-in CAMILEO UPLOADER
application is saved at this disk. Please DO NOT format this
disk or delete the application inside; otherwise, the CAMILEO
UPLOADER application can not function.