Telecommunication Digital Business Telephone System Release 3 Liquid Crystal Digital Telephone Display User Guide Systems Division
.‘..... Strata General End User Information The Strata Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations. Important Notice - Music-On-Hold In accordance with U.S.
. .. Contents Introduction Organization ..................................................................................................................................................... Conventions .................................................................................................................................................... How to Use This Guide ...................................................................................................................................
._ Chapter 2 - Feature Operation (continued) Voice Mail (VM) .................................................................................................................................... Assign a Voice Mail Message Mailbox ............................................................................................... Assign Voice Mail Retrieval Digits ....................................................................................................... Retrieve Voice Mail Messages .............
( Figures 1 2 3 4 Sample Page.. ....................................................................................................................................... 20-button Digital Speakerphone with Liquid Crystal Display.. ............................................................... Mode, Page, and Scroll Buttons ............................................................................................................. Dial Pad Information.. .....................................................
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Introduction This guide is for users of the 2000-series LCD telephones (models DKT2010SD, DKT2020-SD, and DKTI 020-SD), and 1 OOO-series LCD telephones. This guide only covers the LCD functions of the digital telephone. Strata DK Digital Telephone User Guide. Use it with the Organization This user guide is divided into the following chapters: n Chapter l-The Grand Tour explains the Liquid Crystal including a summary of LCD functions and sample screens.
Conventions Letters in [brackets] represent For example: buttons which have Directory Numbers on them. [DN] = any Directory Number button (also known as an Extension or Intercom Number). [PDN] = Primary Directory Number button (the Extension Number for your telephone). [PhDN] = Extra Phantom Directory Number button (an additional Directory Number). bold letters represent telephone buttons. Your telephone may not have all of the buttons mentioned in this guide.
Chapter Titles - First Level Headings Action Text - Specific instructions on how to perform a procedure are numbered and entered in the lefthand column. Results or Details Explanations or details of the Action Text.
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1 ,.I : :. .. The Grand Tour provides a detailed overview features of your Toshiba phone system. The Strata DK 2000-series provides you with display handling more efficient. of the visual and operational Digital Liquid Crystal Display (LCD) telephone information and feature prompting to make call The LCD Feature Prompting with Soft Keys provides an easy way to access frequently-used features.
Handset - LCD Display - LCD Control/Soft Key Buttons - Flexible Control Red/Green LED Indicators Dial Pad T Message Waiting Button and LED Indicator Speaker ON/OFF Button and LED Indicator Last Number i&i 2 Digital i - Redial I III II Button Conference/Transfer Figure 2 Xl-button Feature Buttons Speakerphone Button with I k -Hold Liquid Crystal Display Volume Control Microphone Up/Down Buttons Button Location
Liquid Crystal Display In its idle state, the 32-character Liquid Crystal Display (LCD) feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. In addition, a variety of information displays and feature prompting makes your call handling more efficient. Alphanumeric messaging capability is also provided.
.:- ._ Scroll: n Scrolls through message waiting numbers. n Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8. Note: If your telephone has the Soft Key feature turned on (Mode + 7 I), the Mode, Page, and Scroll functions are not active when the telephone is busy on a CO line or internal call. Mode, Page, and Scroll are only used when the telephone is idle. See Chapter 3-Soft Mode 4 Key Operation for more information on Soft Keys.
LCD Function Overview IMPORTANT ! All Liquid Crystal Display (LCD) examples in this user guide are shown with soft keys turned OFF: If your telephone has soft keys turned ON, the displays may be different, but they will still allow you to follow the steps in this guide. When the soft keys are on, generally, the information on rows 1 and 2 will be reversed. Note: In the following examples: NNN = the Directory Number of the party MMM = the called patty.
Automatic Number Identification (ANI) Caller ID calls: and If your telephone has been programmed with ANI capability, you may: n Activate ANI and/or Caller (System default is ON.) ID display mode by pressing Mode n Deactivate ANI and/or Caller ID display mode by pressing Mode + 6 1. + 6 0. Note: ANI information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. (See DNIS.
After the transferring CN:7145876782 ANSWERED LINE station (station 201) hangs up. When you answer the transferred call. 3 If you do not answer the transferred call within a programmed period of time, the held call will automatically recall the transferring station (i.e., station 201). This screen shows the display of the transferring station (i.e., station 201) as the call recalls. Caller ID Example I MR.
When you receive an automatic Automatic 1. line callback for a CO Line, the seized line’s number Selection: [DN] If your station automatically accesses a [PDN] when you go off-hook, the three character designation, “[NT” (Internal Dial Tone), displays to confirm this status. i r- 2. CO Line If your station automatically accesses a CO line when you go off-hook, number of the seized CO line is displayed. USING 3.
Call Forward In the Call Forward examples: for [DNsl: Call Forward LLL = the calling [DN] PPP, TTT, VVV = the “Call-Forward-From” Directory Number. RRR, SSS, UUU = the “Call Forward Destination” Directory Number. for NO. NNN FORWARD TO CALL This LCD display appears when you begin to set any type of call forward. CF-BN:PPP.
“CF-A” denotes Call Forward-All Calls from PPP to RRR. Press Scroll. “CF-8” denotes Call Forward-Busy from PPP to SSS. Press Scroll. “CF-NA” denotes Call Forward-No Answer from TTT to UUU. Press Scroll. “CF-BN” denotes Call Forward-Busy/No Answer from VVV to UUU. Press Scroll. Caller ID Calls: See Automa tic Number ldentifica tion on page 6. Call Pickup: [-Y-ZZj When you pick up an internal ringing call, the calling station’s [PDN] on the left and the station number called is displayed on the right.
CO line 1. Number: Incoming Call I NO. NNN 10 RINGING 1 LINE Incoming CO call-the system station line number-displays if your station is programmed for incoming ringing on that CO line, as long as no CO identification is programmed. Transferred CO call-CO another station. I 2. CAMP-ON NO. 4 NNN 1 line is transferred to your station in the ringing state by Camped-on CO call-CO line was camped-on your station when you hang up.
J : Date/Time: Dialed 1. 1. Press Page to display date/time when talking on a Central Office (CO) line (Soft Keys must be off before the call is started). 2. The date/time is adjusted on a system-wide port 00 (usually station 200). 3. Continued Date/Time, basis by the station located in pressing of Page toggles the display in succession Number Dialed, and Elapsed Time of the present call.
TOSHIBA TSD LINE 3 CALLING For DNIS calls. L- I TOSHIBA TSD LN 3 CALL 201 When the call was forwarded :, ‘: to your station. ... ,. 1 When the call is transferred. I TOSHIBA TSD ANSWERED LINE When the call is answered. 3I For calls that recall the transferring Held call automatically Directory Number station recalls your station after a programmed period of time.
Elapsed Time: While you are making an outgoing Central Office (CO) line call, the call’s elapsed time is displayed. Elapsed time automatically replaces the dialed number on the display after a programmed period of time. (Timing begins when a Line button is pressed.) Notes: 1. On a CO line call, the display can be alternated elapsed time, and dialed number by pressing must be off before the call is started). 2. Elapsed time is displayed then changes automatically for 15 seconds to date/time.
Message Waiting: When you set message waiting at another station, the number of that station is displayed. When you hang up after setting Message Waiting at another station, a reminder is shown on the top row of your display. A “+” indicates there are more messages in memory. Press Scroll to rotate through more messages. The display will show the numbers of up to three stations that have left messages for you. Four numbers may be stored in message memory (see Recalling Station).
: 2. Executive Override I I 3. NO. NNN MMM EXEC OVRD Your LCD telephone displays the number of a station (MMM) initiating executive override when you are on the telephone. The number will remain displayed until override is disconnected. NO. MMM NNN EXEC OVRD When you initiate Executive Override, your LCD telephone displays the number of the station that is overridden (MMM). The station that receives the override displays your station number. The number will remain displayed until the call is ended.
Speed Dial Memo: *ll TOSHIBA 7145833700 When using Speed Dial Memo (Mode + 8 + the speed dial number), the name and number are displayed. Press Page to display more. TOSHIBA is the memo (up to 12 characters). 714 583 3700 is the number (up to 16 digits). Toll Restriction and Traveling Class Override Codes: G] El,,* Two-CO After you access a CO Line and press Cnfmn + # 4 7 to dial a complete toll restriction override or traveling class code, your LCD display will prompt you to dial a code.
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Feature Operation . This chapter provides instructions for LCD telephone features. Consult the Strata DK280 Digital Telephone User Guide for instructions about features that apply to both non-LCD and LCD telephones. Date/Time/Day To Set the Date: Adjustment This operation is possible from port 00 (usually station consoles, and enables you to set the date, time, and day. 1. Place handset on-hook. 2. Press a [DN] + # 6 5 1. 3. Enter the date. Dial year/month/day digit month or day. 4.
To Set the Day: 1. Place handset on-hook. 2. Press a [DN] + #653. 3. Enter the day (see codes on the right). 4. Press Redial. 5. Press Spkr. 1 2 3 4 5 6 7 = = = = = = = Sunday Monday Tuesday Wednesday Thursday Friday Saturday You will hear a confirmation tone. Call Forward Display In the following When any type of call forward is initiated, the “CALL FORWARD TO” prompt displays on the lower row of the LCD.
3. Call Forward-No Answer Call Forward-No Answer All calls to your station when set with this feature will forward station if you fail to answer within a time that you designate. 4. 5. Call Forward-Busy/No Answer Call Forward-Busy/No to a selected Answer CF-BN:NNN-MMM JAN 26 TUE 01:43 All calls to your station set with this feature will forward immediately to a selected station whenever you are busy on another call or in the Do Not Disturb mode.
Call Forwarding a Primary and/or Your telephone has a Primary Directory forwarded from your telephone. To set call forward for a Phantom [DN], owner of [PhDNs]. Phantom Directory Number [PDN] Number which can only be call your phone must be programmed as the Your telephone can be programmed to have up to eight [PhDNs]. Up to eight [PhDNs] can be set to Call Forward by entering a specific access code, but only four of them can have dedicated message waiting buttons/LEDs.
To Cancel a Call Forward: 1. Press the [PDN] or [PhDN] you want to cancel Call Forwarding on. You will hear a steady dial tone and see a steady LED light. 2. Dial # 6 0 1. The dial tone will go silent, and the LED will flash intermittently. 3. Press Spkr. The LED will go off. Call forwarding canceled. for the selected [PDN] or [PhDN] is now Park/Park and Page If you have an LCD telephone, you can use code 9 9 9 to let the system automatically select an available orbit when you park a call.
1 Paging Group and Zone Codes Table Paging Zone Codes Paging Group Codes # # # # 3 3 3 3 1 l-Group 12-Group I E-Group 14-Group A B C D # # # # 3 3 3 3 15-Group 1 6-Group 17-Group 1 &-Group E F G H # # # # 3 3 3 3 5-Zone 6-Zone 7-Zone &-Zone A B C D Enter code # 3 0 to page stations assigned to the All Call Page group. Enter code # 3 9 to page stations assigned to the All Call Page group and possibly external page zones, depending on system programming.
Park Orbit list Display TO Display 1. Parked Calls: This feature station. Press Mode. [MOOE NO. 2. If your telephone Your telephone Orbit List. you to monitor has an Orbit List (view) the calls that are parked at your button, press it and go to Step 3. must be idle to use the Mode button when displaying the Park Press 6 4. ILN NN ORBIT 3. r..
2. Press Scroll to view the saved information on the LCD display. n n Press # to delete information on the LCD display. Press * to go back to previous LCD screen. If your telephone is equipped with a Lost Call Auto Dial auto dial a saved number by performing any of the following: you may H Enter Class/AN1 Information display Mode + 6 2, and choose the number or name of the lost caller you want to contact. H Press Pooled H Press a [DN] button, enter the appropriate press Lost Call Auto Dial.
4. To answer the LED indication called station, flashing Msg Msg from the press the button. Note: Up to five message waiting displays may be stored on the LCD per each [DN] owned by the telephone ([PDNs] and [PhDNs]). The station [DN] in the display will be called when the flashing Msg (fixed) or [PhDN] Msg (flexible) button is pressed. To rotate the station numbers, press Scroll. The fourth message for each [DN] is reserved for the Message Center.
:- Assign Assigning messages: a mailbox 1. Press a [DN]. 2. Press # 6 5 6. I a Voice Mail Message Mailbox to store Press the [DN] that you want to assign a mailbox number. When you assign a mailbox for a [DN], calls to that [DN] will be able to forward directly to the [DN]‘s voice mailbox on the Toshiba voice mail system. 1 656 ID CODE SET . 3. Dial the digits (up to 16) and pauses to be sent. The LCD displays the digits and pauses.
To Clear All Digits: 1. Press a [DN]. 2. Dial # 6 5 6 or #657. 3. Press Redial. :_; : : Busy Field Display Your telephone ON. must be idle to use the Mode button when Soft Keys are turned Note: The Busy Lamp field (BLF) mode will stop all other appearing on your telephone LCD. To Display Status: 1. from Busy Field Press Mode. [no] 2. displays m111 Press 1. I 3. Enter the first 1 or 2 digits of a [DN]. Press #. 4. Press Page to rotate Busy Field groups.
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Soft Key Operation 3, The Soft Key feature provides a quick and easy way to access frequently-used features. If the Soft Key feature is activated at your station, abbreviated feature prompts will appear on the LCD above the Mode, Page, and Scroll keys while you are on a call (or you are ringing another station or outside telephone number). You can access the feature represented by the feature prompt just by pressing the Mode, Page, and Scroll key beneath the prompt.
Using 1. Soft Keys to Make a Conference Call While on an outside call with CO line (line 3 for this example) your LCD will display the following prompts: TALK ON LINE 3 TRNS CONF PGE Page Mode 0 I SCKJII I Note: Once the Soft Key prompts appear (in this case, the Soft Keys are TRNS, CONF, and PGE for Transfer, Conference, and Page), the buttons below them now stand for Transfer, Conference, and Page instead of Mode, Page, and Scroll.
.. 3. “.- -. To transfer to a station, press the STA. Soft Key. \ LINE LINE n 4. Whenever the RTRN Soft Key appears, you can terminate the operation and return to the outside call by pressing the RTRN Soft Key. Dial a station number when the following LCD appears: DIAL 5. OR STATION? RTRN STA. STATION NO. RTRN After you dial the station number (203 in this example), you will see one of the displays below for about three seconds. The display will then change to the display in Step 6.
6. After three seconds the user’s name (or number) is replaced following display and you can voice announce to station 203: with the ANNOUNCE TO 203 TRNS RING RTRN or, when in TONE mode the following is displayed: RINGING 203 MESG TALK 7. RTRN W You could stop the called station voice announce ring by pressing the RING Soft Key. n Instead of proceeding with the Conference, pressing the TRNS Soft Key. H You could terminate the operation pressing the RTRN Soft Key.
8. The LCD will appear as follows after you press the JOIN Soft Key in Step 5 and all parties will be conferenced. I LN3t203 EXIT CONF H “LN 3 + 203” indicates that you are in a Conference Station 203. with CO line 3 and n You can exit the Conference and the other parties will remain connected if you press the EXIT Soft Key. H You can add another station or CO line by pressing the CONF Soft Key.
EXEC-(Executive called station. Override) Press to break into the conversation ACB-Press to activate Automatic line, or CO Line group. ABR-Press to activate telephone number. RLS-Press Callback Automatic to disconnect RTRN-Press to terminate displayed state. of a busy after reaching a busy station, CO Busy Redial after dialing a busy outside a call and to return to the idle state.
Soft Key Deactivation To deactivate your station: Soft Keys at 1. Make sure your telephone is idle. Do not lift the handset. 2. Press the Mode below the LCD. 3. Press 7 0. Your telephone must be idle before you follow the steps on the left to activate or deactivate the Soft Key feature at your station. key Once you deactivate the Soft Keys, the feature prompts will no longer appear on the telephone display.
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Messages and Memos The LCD on your telephone can be used to send or receive messages to or from other LCD telephone users. It can also display the names/numbers of the person calling your telephone or the name of the person you are calling. Names and memos can also be set to display with speed dial numbers and timed reminders. To Store Memory: 1. a Message in Press LCD Msg Select Storing a Message in Memory The LCD Msg Select LED flashes. - or a rPDN1 + # 6 8. 2.
:- Recording a Message Recording a Message, Name, or Memo Use this procedure to enter the characters of a personal message (10 m 19) or system message (60 N 99, Station 200 only), to add to a preprogrammed message, or to edit and set a new message. After calling up a message on your display (see Storing a Message in Memory, Steps 1 and 2 on the previous page), perform one of the following procedures: To Record 1. 2. a Message: Press the # button to access alpha characters.
.:- 5. The following special characters are set by pressing 1 and then pressing 0 to step through the available characters: Q, Z, :, -, +, /. /. .. ,,. :: 1:.,.. Preprogramming System Messages System messages can only be programmed or permanently changed at port 000, station number (usually 200). Five preprogrammed messages are automatically stored in memory when the Alphanumeric Messaging with LCD feature is initialized.
.. .~. ::: .. Messaging Calling Station Messaging You can set a message that will appear on the LCD of telephones telephone by following the instructions on the left. To Create for Phones 1. that call your an LCD Message that Call Yours: Press the LCD Msg Select - or press a [PDN] # 6 8). + The LCD Msg Select LED flashes, and the LCD displays “MSG NO.?” [iLiZ--] W>.‘> 2. Dial the number of the message you want. Personal message (10 N 19) and system message message is displayed.
Setting/Changing Calling Station Messages You can set a completely new, personalized message by overwriting any of the existing preprogrammed messages. To do this, simply call up one of the messages as explained previously. When the cursor appears to the right of the message, shift it to the left margin and write your new message over the preprogrammed one. The new message will remain on your station until canceled. It will then be erased and the original preprogrammed message will be restored.
:I 3. Press Spkr. The new information is stored and will appear on the top line of the display. example, if you entered “TOSHIBA EXT. 200”, that will appear above date/day/time on the display. To Clear Display: For the Name/Number 1. Press a [DN] + #620. 2. Press Spkr. During clear: After clear: You will hear a confirmation tone, then a busy tone. Notes: 1. When user name is set, your title will appear on the LCD during direct, forwarded, and hunted calls.
To Enter Name/Number Information for Other Stations/Devices .‘. 1. Turn off Soft Keys by pressing Mode + 7 0, when your telephone is idle. 2. Press a [DN] + #6Zl. Entering Name/Number from Station 200. Current information r”““““l 3. 4. for station 200 will appear on the lower line of the LCD. In this particular display, “EKT” stands for the Primary Directory digital, electronic or standard telephone.
8. Repeat Steps 2 m 7 to enter more names/numbers. 9. To turn Soft Keys on again, press Mode + 7 1 when your telephone is idle. To Erase Other Name/Number ) Notes: 1. To erase the name/number information of another station from station 200, repeat Steps I - 6 above and enter blanks in Step 5. Blanks are entered by pressing 1 in the alpha mode. 2. Station NNN may set and clear anytime: the NAME/NUMBER R Set: Press a [DN] + # 6 2 1. n Clear: Press a [DN] + # 6 2 0.
:- : 4. Enter the name or memo (refer to Recording a Message for method). The name will appear on the bottom line of the LCD as you enter it. 5. Press Mode. The number will appear on the top line of the LCD as you enter it. 6. Enter the desired telephone number (16 digits maximum). 7. Press Redial to record data in memory. To Dial a Speed Number: The name can be up to 12 characters. Dial 1. Press Mode when telephone is idle. The LCD displays “MODE NO.?“. 2. Dial 8 NN or NNN.
-.- . . . .. :: ‘_ To Check Number: a Speed :. Dial Note: The station must be enabled via system programming memory 1. Press Mode + 8 when telephone is idle. 2. Dial a two-digit speed dial number. Personal speed dial number (10 * 49) or system number (600 N 699). 3. Press Page to scan the directory for the appropriate number/memo. If the number is longer than 16 digits, a ‘(+‘I will appear in the far right corner of the display. Press Scroll to display the remaining digits.
Message Sending The Alphanumeric Messaging feature on your LCD digital telephone enables you to set short text (up to 32 characters) at your station to ensure that you do not miss important calls. Any station may record a message; however, only stations with the LCD are able to display messages. Stations that do not use Soft Keys (Soft Keys Off: Mode + 7 0) may send messages “live” to other LCD station users. To record messages, see the Recording a Message section in this guide.
To Receive Message: ) a Called Press the Msg Station button. Press these buttons when your telephone Group Called This feature stations. Station Msg LED is flashing Messaging allows a station to set a Called Station Message for a group of To Set a “Called Station” Message for Another Station or Group of Stations: 1. Press Mode. The LCD displays “MODE?” 2. Press 9 4. The LCD displays “MODE 94 DEST EKT NO. NNN?“. 3.
.:. : Remote Calling Station Messaging To Set a Calling Station Message for Another Station: I. Press Mode when your telephone is idle. 2. Press 9 5. 3. Dial the destination The LCD displays “MODE?” [PDN]. The LCD displays “MODE 95 DEST EKT NO.NNN.” the Calling Station message will be set. 4. Press Page. The LCD displays “MSG NO.?“. 5. Enter the desired message number. The LCD displays the message. 6. Press Page. The LCD displays “MSG NO.?“.
5. Press Page. The LCD displays “MSG SEND”. The destination station beeps four times and the message is displayed for 30 seconds, or until the originating station hangs up. Return a Busy Station Message You can return a Busy Station message after receiving a Busy Station message by following the steps on the left. To Return Message: a Busy Station 1. Press Mode. The LCD displays “MODE NO?“. 2. Press 2. The LCD displays “OVER TO STNN MSG NO?“. 3. Enter the desired message number.
Index call forward-fixed, 20-button digital speakerphone with liquid crystal display, 2 A account codes, 5 alphanumeric messages, 8 ANI, 4, 6, 12,25-26 auto dial lost calls, 25 line selection, cancel a call forward, no answer, g-10,21 door phone/monitor, 23 busy field, 3-4, 8, 29 busy lamp field, 1, 29 busy override, 15, 35 busy station messaging, 4, 5 return a busy station message, 52 C call forward, 3, 9, 20-23, 27, 44 all calls, 9-10, 22 - busy/no answer, IO, 21 call forward-external, 21 13
called station messaging, 49-50 group called station messaging, 50 remote calling station messaging, 4, 51 4, 4, group called station, 50 preprogramming system messages, 41 recording a message, 39-45, 47,49 remote calling station messaging, 4, 51 setting/changing calling station messages, 43 storing a message in memory, 39-40 storing LCD name/number display, 43 system messages, 4,41 park orbit list display, 25 [PDN], 8-10, 13, 21-24, 27,39, 42,45,49-51 [PhDN], 8, IO, 22-23,27 speed dial memo, 1, 17, 46
TOSHIBA Toshiba America Information Systems, In-.C.
