Telecommunication Systems Division Digital Business Telephone Systems Digital Telephone User Guide (includes LCD, Add-on Module, and Direct Station Selection Console) October 2001
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
Contents Introduction Organization..................................................................................................................... viii How to Use This Guide.................................................................................................... viii Action/Response ...............................................................................................................x Related Documents/Media...........................................................................
Contents Chapter 2 – Features Quick Reference.................................................................................................................17 Making an Internal Call ..................................................................................................17 Making an Outside Call ..................................................................................................17 Making an Outside Call to an ISDN Trunk .............................................................
Contents Chapter 2 – Features Call Waiting .......................................................................................................................44 Conference Calls ................................................................................................................45 Date/Time/Day Adjustment ...............................................................................................46 Direct Inward System Access (DISA) ........................................................
Contents Chapter 3 – LCD Operation Speakerphone .....................................................................................................................69 Speed Dial..........................................................................................................................70 Speed Dial–Advanced Features .........................................................................................72 Feature Access Codes ..................................................................
Contents Chapter 4 – Full-duplex Speakerphone Silent Messaging (Busy Station) ..................................................................................110 Memos..............................................................................................................................111 Speed Dial Memos........................................................................................................111 Timed Reminders.........................................................................
Contents Appendix B – Centrex Application Appendix B – Centrex Application Flexible Directory Numbering .........................................................................................137 Centrex Feature Buttons ..................................................................................................137 Ringing Repeat.................................................................................................................138 Delayed Ringing .........................................
Introduction This guide describes how to use the 2000-series digital telephones for Strata DK systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone, as well as the full-duplex digital speakerphone. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. The Strata DK systems which support this equipment are: ♦ DK14 ♦ DK16e/16 ♦ DK40i/40 ♦ DK424i/DK424/DK280 (Release 3.
Introduction Organization Organization ♦ Chapter 1 – The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. ♦ Chapter 2 – Features describes the available digital telephone features in alphabetical order. Detailed instructions on using each feature are covered. ♦ Chapter 3 – LCD Operation includes an explanation of the Control button and Soft Key operations.
Introduction How to Use This Guide Conventions Letters in [brackets] represent buttons which have Directory Numbers on them. For example: Conventions Note Important! CAUTION! WARNING! [DN] [PDN] [SDN] [PhDN] $ULDO %ROG Plus (+) Tilde (~) ➤ ➤ See Figure 10 Description Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Calls attention to important instructions or information.
Introduction Related Documents/Media Action/Response The left column gives you single or numbered steps that you need to perform a procedure. The right column gives the immediate response to your action. This column also includes additional notes and comments. Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print.
The Grand Tour 1 This chapter familiarizes you with the controls and indicators located on your digital telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telephone and will help you take advantage of all of the benefits your telephone offers. Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features.
The Grand Tour Digital Telephone Models Digital Telephone Models Feature operations in this guide use the button designations for the 2000-series models.
The Grand Tour Buttons Buttons LCD Display Handset LCD Control/Soft Key Buttons Red/Green LED Indicators Dial Pad Flexible Buttons 0539 Fixed Buttons Figure 1 Microphone Location 20-button Digital Speakerphone with LCD Strata DK Digital Telephone 10/01 3
The Grand Tour Buttons Buttons There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 0LF, 0VJ, 5HGLDO, +ROG, &RQI 7UQ, 9RO▲, and 9RO▼) are standard to every Strata DK 2000series telephone (see Table 1). The flexible buttons consist of Directory Number (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone.
The Grand Tour Buttons Table 1 Fixed Button Definitions (continued) Button Definitions If the held party hangs up, the call is released and the CO provides a holdrelease signal. +ROG (continued) If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. (See “Automatic Hold” on Page 26.) A different call can be held on each [DN] or /LQH button on your phone.
The Grand Tour Buttons Table 1 Fixed Button Definitions (continued) Button Definitions Press to toggle the speaker ON/OFF. The LED indicates the status of the speaker. 6SNU (Speaker) 6SNU must be pressed and held down when switching from Handset to Speakerphone mode. Also selects a line or the internal [PDN] if programmed for auto preference in system programming. Can be used to disconnect on-hook speakerphone calls. 9RO▲ 9RO▼ Press to adjust volume levels (see “Volume Controls” on Page 12).
The Grand Tour Buttons Directory Number [DN] Buttons The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call and are known as your extension or intercom number(s). You can have multiple [DN] buttons on your telephone (see Figure 2), including [DNs] belonging to another telephone, [SDNs]. Incoming calls ring your telephone’s [PDNs] from the top down. For example, incoming calls to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.
The Grand Tour 2516 Buttons Phantom Directory Numbers [PhDNs] 54 58 51 51 50 Secondary Directory Numbers [SDNs] of Station 11 Calls to Station 11 can be originated or answered by Station 10 by pressing the 11-1 or 11-2 button.
The Grand Tour LCD LCD In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display gives a constant reminder of the call duration. Alphanumeric messaging capability is also provided (see “Messages, Memos, and Name Display” on Page 101). All display functions occur automatically as call processing proceeds.
The Grand Tour LED Indicators Both sets of buttons cannot be active at the same time. ♦ Soft Keys are active when the Soft Keys are turned on and the telephone is active (on a call). ♦ Control buttons are active when the Soft Keys are turned off and/or the telephone is idle. (See Chapter 3 – LCD Operation for an explanation of how to use these buttons.) LED Indicators Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button.
The Grand Tour On-hook/Off-hook Table 3 LED Indicators (continued) Use Your Station (Green) Other Station (Red) Interval Rates Hold – Exclusive Recall 1 second at 2 pulses/second, 1 second at 10 pulses/second steady Internal Call (while station ringing) Your [PDN] flashes 10 pulses/ second—1 second off [SDN] red flashing or green ringing Busy Station Transfer (outside call transferred to your busy station from a designated station or AA) 4 pulses/second, 1/8 second ON/ OFF 3/4 second on, 1/8 s
The Grand Tour Volume Controls Volume Controls Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels. You must hold down either button (9RO ▲/9RO ▼) for at least 1/8 second for any volume change to occur. If you continually hold down either button, the volume continually changes about every half second until the level limit is reached.You hear ring tone as long as you press a Volume button when your telephone is idle.
The Grand Tour Volume Controls Table 5 Using Vol ▲/Vol ▼ with Other Buttons Feature Microphone Sensitivity Handset/Headset Call Waiting Tone Phone Status Press Comments On-hook/ Off-hook While pressing, hold 0LF and 9RO ▲ 9RO ▼ for three seconds. The Mic LED flashes about six times while setting the sensitivity. When the microphone is set for the lowest or normal sensitivity, the Mic LED lights steady when the telephone is busy on a speakerphone call.
The Grand Tour Volume Controls 14 Strata DK Digital Telephone 10/01
Features 2 This chapter lists all the digital telephone features in alphabetical order beginning on Page 20. These features can be performed on 2000-series digital telephones equipped with or without LCDs. Features which require a telephone equipped with a speakerphone are noted. Before You Begin If you are a new user of the Strata DK digital telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference.
Features Before You Begin Automatic Line Selection You have Automatic Line Selection, if you hear dial tone and the [DN], Line, or Pooled Line Grp LED lights steady green. The LCD displays the station number (201) and the seized CO line (sample shown at right). NO. 201 USING LINE 11 ➤ Lift the handset or press 6SNU. You do not have Automatic Line Selection, if you hear silence. ➤ Press an available [DN] or /LQH before dialing.
Features Quick Reference Quick Reference The following is a quick reference chart for using your telephone’s standard features. Making an Internal Call 1. Lift the handset or press 6SNU ...or if you do not have Automatic Line Selection, press a [DN]. 2. Dial a directory number (201). NO. 203 201 3. When finished with the call, hang up or press 6SNU. Making an Outside Call 1. Lift the handset or press 6SNU NO. 203 USING LINE 6 ...
Features Quick Reference press /LQH ...or 3RROHG /LQH *US ...or [DN], then enter a CO line or line group access code (see “CO Line Access Codes” on Page 133). 2. Dial the telephone number. The LED flashes green and the digits are displayed as you dial. The display automatically changes from dialed number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then changes to date/time display. NO. 203 5551374 NO. 203 00: 13: 23 3.
Features Quick Reference On-Hook Dialing 1. Press 6SNU (if you have Automatic line selection). 2. Access an outside line and dial a telephone number. 3. Lift the handset when the called party answers. Note If you have a full speakerphone, you do not have to lift the handset. 4. When finished with the call, hang up or press 6SNU. Answering Calls When you receive an incoming call, the LCD displays either the CO line (10) ... or the station’s [PDN] (210). ➤ Lift the handset or press 6SNU ...
Features Account Code Calls Incoming Call Notification Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call. ➤ Press 5HOHDVH DQG $QV ...or hold down the hookswitch for about one second. Account Code Calls Entered before or after a call, Account Codes (i.e.
Features Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are usually optional. They can be entered after accessing a CO line or during a call, to keep track of the call for client billing purposes. An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station. The code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number.
Features Alarm Reset If the code is invalid, you hear two short tones. NO. 204 CODE NOT VALID 3. Dial another account code by repeating Steps 1 and 2. The last code entered is recorded. 4. Dial a telephone number. Any digits dialed after the code is entered in Step 2 is treated as part of a telephone number. Alarm Reset Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated. ➤ To reset the alarm ➤ Press $ODUP 5HVHW.
Features Attendant Console Calling Attendant Console Calling Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console, depending upon system programming. ➤ To call any attendant console ➤ Press a [DN] + . The call rings the Attendant Console’s button. Dial calls rotate between the consoles if more than one console is installed. ➤ To call a specific console ➤ Press a [DN] + the console’s [DN].
Features Automatic Busy Redial (ABR) ➤ To activate ABR 1. When you reach a busy number, press The LED flashes red. $XWR %XV\ 5HGLDO ...or &QI 7UQ + . You hear confirmation tone. 2. Hang up NO. 202 ABR SET ...or press 6SNU. 3. The system redials, up to 15 times, every 30 or 60 seconds (depending on system programming). 4. Your telephone receives ring tone, when ABR dials the number and it is available. The [DN] or Line and Spkr LEDs flash green. 5.
Features Automatic Callback (ACB) Automatic Callback (ACB) After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy. ➤ To set ACB 1. After reaching either a busy/DND station or CO line, press $XWR &DOOEDFN ...or . You hear busy tone, followed by dial tone (two secs.), then busy tone.
Features Automatic Hold 4. Answer within three rings to prevent the callback from being cancelled. After you answer, you hear a single tone, and the LED flashes green (in-use). 5. If you were attempting to make an outside call and did not use LCR, you must now redial the telephone number. If the original call was made using LCR, the telephone number is automatically dialed.
Features BGM Over Telephone Speakers BGM Over Telephone Speakers BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker. ➤ To enable/cancel BGM on your telephone speaker ➤ Press 7HO 6HW 0XVLF to toggle BGM ON/OFF. ...or press a [DN] + + 6SNU to turn BGM ON and press a [DN] + + 6SNU to turn it OFF (ignore busy tone after dialing and ).
Features Call Forward Call Forward Modes You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes: ♦ Call Forward—All Calls forwards all calls immediately; your telephone does not ring when called. ♦ Call Forward—Busy forwards calls immediately when your station, [PDN], or [PhDN] is busy or in the DND mode.
Features Call Forward ♦ Call Forward—Fixed forwards immediately to a station or voice mail device set in system programming all internal, private or DID CO line calls to your station. Your station does not ring when called. Your station must be assigned with the &DOO )RUZDUG WR button in system programming to activate this feature. ♦ Call Forward—External forwards new incoming calls directed to your [PDN] to a destination outside of the system.
Features Call Forward Receive CF Call When a call is forwarded to your [DN] (210), the calling [DN] (205) is displayed on the left and the [DN] called is displayed on the right [203]. Note NO. 201 205 CALL 203 The LCD examples shown in the following sections are identical to those on your telephone’s LCD. At times, the entries on the display will scroll off the LCD and only portions of the entries will remain. Call Forward–All Calls 1. Press &DOO )UZG $OO The LED flashes red. NO.
Features Call Forward Call Forward–Busy 1. Press &DOO )UZG %XV\ ...or [PDN]/[PhDN] + . The LED flashes red. You hear confirmation tone after is dialed. 2. Enter the destination [DN]. 3. Press &DOO )UZG %XV\ ...or 6SNU (if access code used). NO. 201 CALL FORWARD TO NO. 201 ALL FORWARD TO 203 The LED lights steady red and calls forward to the stored directory number [203]. CF-B 201-203 JAN 01 TUE 12: 19 ➤ To cancel a Call Forward–Busy ➤ Press &DOO )UZG %XV\ + 6SNU ...
Features Call Forward 3. Press 6SHHG 'LDO. Note Skip this step, if you pressed &DOO The pre-set time delay for calls forwarding is 12 seconds. NO. 201 LL FORWARD TO 203* )UZG 1R $QVZHU in Step 1. 4. Enter the time delay ( a ) seconds. Note The LCD displays the amount of time entered (16). NO. 201 FORWARD TO 203*16 Skip this step if you do not want to change the time. 5. Press &DOO )UZG 1R The LED lights steady red and calls forward to the stored $QVZHU directory number [203]. ...
Features Call Forward 3. Press 6SHHG 'LDO. Note Skip this step, if you pressed &DOO The pre-set time delay for calls to ring before forwarding is 12 seconds. NO. 201 LL FORWARD TO 203* )UZG %XV\ 1$QV in Step 1. 4. Enter the time delay ( a ) seconds. Note The LCD displays the amount of time entered (16). NO. 201 FORWARD TO 203*16 Skip this step, if you do not want to change the time. 5. Press &DOO )UZG 1R The LED lights steady red and calls forward to the stored $QVZHU directory number [203].
Features Call Forward Call Forward—External 1. Store the destination number at Station Speed Dial location Code 49 (RCTUA, B, C/D processors) or location 139 (RCTUE/F processors). Only perform Step 1 the first time Call Forward-External is set or when you change the destination. It is not necessary to store the destination each time; it remains in system memory. This feature enables you to forward new incoming calls directed to your [PDN] to a destination outside of the system.
Features Call Forward Remote Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. ➤ To change the destination number 1. Call into the DK system over a CO line programmed for the DISA feature. You hear ringback tone signal, then internal dial tone for 10 seconds. Try again if you hear busy tone. Note See the System Administrator for DISA telephone numbers. 2.
Features Call Park Orbits 4. Enter the new destination number. You can enter an internal number, Voice Mail number or, a CO line access code plus an external telephone number. With some systems, you can dial a line group code instead of a CO line number access code. (Table 13 on Page 134 for access code information.) 5. Press . You hear a confirmation tone. Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held).
Features Call Park Orbits ♦ If your station is busy, the parked call camps-on. If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. To monitor the calls parked at your station, see “Call Park Orbit List Display” on Page 99. ➤ To park a call 1. While on a call, press 3DUN LQ 2UELW The LED flashes green (consultation-hold). ENTER ORBIT NO RTRN ...or &QI 7UQ + . 2. Enter a General Orbit Number ( ~ ) or a valid [PDN] ...
Features Call Park and Page ➤ To retrieve a parked call 1. Press 3DUN LQ 2UELW ...or [DN] + . 2. Enter the Orbit Number where the call is parked. [DN] can be [PDN], [SDN] or [PhDN]. The [DN] LED flashes at the in-use rate when the call is retrieved. Call Park and Page You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a 6SHHG 'LDO button for one-touch activation (See “Feature Access Codes” on Page 73.) ➤ To park and page a call 1.
Features Call Park and Page 3. Enter a [DN] or a Page Group or Zone access code (see Tables 14 and 15 on Page 135, respectively). After you enter an Orbit Number, a short burst of dial tone prompts you to enter the Page access code. The LCD shows the Auto Park entry. The LCD shows the Line being held and its orbit number. Example: Line 2 is held on orbit 900. HOLD LINE 2 999 HOLD LINE 2 L 2 ORBIT 900 4. Make your announcement (include the Orbit Number). 5. Hang up to free the paging device.
Features Call Pickup Call Pickup You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station [200] displays on the left and the called station [201] displays on the right. NO. 204 200 CALL 201 If your call is picked up by another station, the LCD shows that your call to station [200] was picked up by station [201]. NO.
Features Call Pickup ➤ To pick up a ringing CO line in a tenant system ➤ Press 'LUHFWHG 3LFNXS a You are connected to a incoming CO line call for a Tenant Group (1~4). ...or [DN] + . Notes ● ● In non-tenant systems, 'LUHFWHG 3LFNXS picks up any ringing CO line. This feature does not pickup held lines or transferred CO lines that are ringing; use Directed Call Pickup. Group Pickup Stations can be assigned in system programming to Pickup Groups.
Features Call Transfer with Camp-on Page/Internal Call Pickup This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems this feature can be applied to pickup All Call Page exclusively. ➤ To pickup a page or internal call 1. Press [DN]. You hear dial tone. 2. Enter .
Features Call Transfer with Camp-on ...or if the station is busy or does not answer, hang up The Line LED flashes green (on-hold). If you transferred the call from a [DN], the [DN]’s LED turns off. The CO line or [DN] camps on to the called station and the called station receives a warning tone. The camped-on call rings when you hang up. ...or to reconnect to the transferred line before it is answered, press the flashing /LQH or [DN] + .
Features Call Waiting Call Waiting You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes red (on-hold). If a call is sent to your station when busy, and your station does not have a [DN] or /LQH button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.
Features Conference Calls Conference Calls This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference call.) The following conferencing configurations are possible: ♦ up to two stations and two CO lines ♦ up to three stations and one CO line ♦ up to four stations ➤ To make a conference call 1. While on a call, press &QI 7UQ. You hear dial tone and the [DN] or Line LED flashes green (conference-rate). 2.
Features Date/Time/Day Adjustment Date/Time/Day Adjustment This feature is performed from a designated station. See the System Administrator Guide for instructions. Direct Inward System Access (DISA) Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call in on CO lines programmed for DISA and dial a [DN] or outgoing CO line without going through an attendant or operator. See the System Administrator for this number. DISA Calls - Internal 1.
Features Direct Inward System Access (DISA) DISA Calls - External 1. From outside the system, call the DISA CO line telephone number. You hear a ringback tone signal, then an internal dial tone for 10 seconds. 2. When you hear dial tone, dial a CO line or CO line access code You hear dial tone. If you do not hear dial tone, you must also dial a DISA security code. ...or dial a CO line or CO line access code and then a DISA security code. See Table 13 on Page 134 access codes. 3.
Features Direct Station Selection (DSS) Buttons (Hotline) Direct Station Selection (DSS) Buttons (Hotline) This optional feature enables you to use a '66 button to connect directly to another station’s [PDN]. The DSS LED shows the status (idle/busy) of the station and/or the station’s [PDN]. For example, a station’s DSS button LED shows busy (light steady red) when the station is: ♦ busy on a call on any button or is in the DND mode.
Features Door Lock(s) ➤ To activate/deactivate DND ➤ Press 'R 1RW 'LVWXUE. The LED lights steady red and DND mode is activated. ...or press it again to toggle the feature off. Notes ● ● Calls forward from your station immediately while in the DND mode, if it is set for Call Forward-Busy or Call Forward-Busy/No Answer. If you press 'R 1RW 'LVWXUE while a call is ringing, the ringing stops. The LED continues to flash.
Features Door Phone(s) Door Phone(s) Door phones can be used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones vary by Strata DK system, with up to 12 as the maximum for larger systems. LCD telephones display the door phone ID when calls are NO. 204 made to/from door phones (e.g.
Features Door Phone(s) ➤ To answer a door phone call 1. Lift the handset. If you lift the handset while the door phone is still ringing, the [DN] LED flashes green (in-use) and you are connected to the door phone. 2. If not connected yet, dial the door phone [DN]. If you have an LCD telephone, see Table 6 for the [DN]. ...or to pick up door phone calls ringing someone else’s phone, press [DN] + . Note access is a system option that may not be turned on for your system.
Features DTMF Tone Dialing with * and # ➤ To call from a door phone 1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in system programming). 2. When answered, speak at a normal voice level in the direction of the door phone. DTMF Tone Dialing with * and # You may have to send and DTMF tones to some devices or services, such as a voice mail device or computer output service. DTMF tones are automatically enabled on stations with 6SHHG 'LDO.
Features Emergency Ringdown/Hotline Service Emergency Ringdown/Hotline Service The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Digital telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones.
Features Handsfree Answerback Handsfree Answerback You can talk back to internal or incoming Tie Line calls without lifting the handset. ➤ To receive a handsfree internal call 1. You hear a single long tone, followed by the caller’s voice. The LED flashes green (incoming call). The Mic LED lights steady red, indicating your microphone is active. The Spkr LED flashes red. 2. Do not lift the handset; speak toward the telephone in a normal voice level.
Features Handsfree Monitoring Handsfree Monitoring Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call, enabling you to take care of other tasks in the meantime. ➤ To use handsfree monitoring 1. While on an off-hook call, press and hold 6SNU. The Spkr LED lights red. 2. Place the handset onhook.
Features ISDN Outgoing Calling ISDN Outgoing Calling This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424 with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup, and they also provide more connection circuits.
Features Message Waiting Message Waiting If you call a busy station [DN] or its user does not answer, you can leave a message waiting indication at the station. The Msg LED at the called station flashes and the user can call you back by pressing the 0VJ button with the flashing LED. (Voice mail devices, as well as people, can leave message waiting indications.) All telephones have a standard (fixed) 0VJ button/LED for receiving/retrieving messages left by callers that called the station’s [PDN].
Features Message Waiting The LCD can show up to three stations that have left messages for the [PDN] and three for each of your [PhDNs]. In the example (shown at right), the display indicates CALL that station DN [203] received a message signal from DN [201]. The “+” indicates additional messages. NO. 204 203-201+ 2. Press 6FUROO to display them. 3. After receiving the message(s), place the handset on hook. If the Msg LED continues to flash, you have more messages–repeat the Steps to retrieve them.
Features Message Waiting Message Waiting Light on [PhDN/MW] ➤ To respond to [PhDN/MW] 1. Press the flashing red [PhDN/MW] LED. Your phone rings the station or voice mail device that left the message. If the called party or VM device answers, the message waiting indication is cancelled automatically. If there is no answer, hang up and try at a later time. The red [PhDN/MW] LED on your phone continues to flash. 2.
Features Microphone Cut-Off 3. Press 6SNU. The Msg LED on your telephone turns OFF. The Msg or [PhDN/MW] LED on the called telephone flashes until the called party presses the flashing 0VJ or [PhDN/ MW]. SENT 203 JAN 01 SUN 12: 19 ➤ To cancel a message light set on another station ➤ Press [DN] and dial plus the [PDN] or [PhDN] that has the message light set.
Features Off-hook Call Announce (OCA) ♦ Handset Off-hook Call Announce (HS-OCA) – lets callers make an announcement through the handset (or headset). No special hardware is required. ♦ Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement through the speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional hardware. When you receive an HS-OCA call while you are on another NO.
Features Off-hook Call Announce (OCA) HS-OCA ➤ To answer an HS-OCA talkback call ➤ Press and hold 0LF This puts the original party on hold and you are connected to the HS-OCA call for as long as you press 0LF. When you release 0LF, the HS-OCA party can not hear you, but you can still hear the original and HSOCA parties. ...or +6 2&$ 7DONEDFN. Note Press the same button to toggle between parties. You are connected to the party that has sent the HSOCA call. The original party is on hold.
Features Override Calls Override Calls The available override features are: ♦ ♦ ♦ ♦ Busy Override (BOV) – enables you to send a muted ring tone to a busy station to indicate that a call is waiting. The BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.
Features Override Calls Busy Override ➤ After reaching a busy station, press . A muted tone is heard at the busy station, indicating that a call is waiting. The station number [210] displays. NO. 203 210 BUSY OVR Do Not Disturb Override ➤ After reaching a station in DND mode, press . A tone signal is heard at the DND station, indicating a call is coming in. On your station, the LCD shows the station number [210] you have overridden. Your LCD displays DND OVR DENY, if the station you NO.
Features Override Calls Privacy Override ➤ After reaching a busy station, press /LQH. Connected parties may hear an optional tone signal before you are connected. Your station’s LCD displays the CO line identification, Line 03. The overridden station’s LCD displays the initiating station’s number [204]. NO. 204 LINE 03 PRV OVRD NO. 205 204 PRV OVRD Toll Restriction Override 1. Access a CO line. You hear dial tone and the LED flashes at the in-use rate. 2. Press &QI 7UQ + .
Features Page Announcements Page Announcements Station users can make page announcements to telephones and external speakers. ➤ To make a page announcement 1. Press [DN], lift the handset, and enter a paging access code. Note Each of the page access codes (including the [PDN] button) can be stored on an 6' button. See “Speed Dial–Advanced Features” on Page 72 2. Use a normal voice level to make your announcement, then repeat it. 3. Hang up.
Features Privacy On-Line Privacy On-Line With this feature, you can block those with Privacy Override from entering your CO line. The button does not block Busy or Executive Override. ➤ To set/cancel privacy ➤ Press 3ULYDF\ RQ /LQH to set privacy. The LED lights steady red. Others are blocked from entering your CO line calls when they press a common CO line button. ...or press 3ULYDF\ RQ /LQH again to cancel the feature. The LED turns OFF.
Features Release and Answer Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and you hear a muted, Busy Override or Camp-on busy tone. ➤ To release an active call and answer an incoming call ➤ While on a call, you receive an incoming call. Press 5HOHDVH Releases the original call and answers the new incoming call. DQG $QV Note ...
Features Speakerphone ➤ To call a saved telephone number ➤ Access a [DN] or CO line, then press 6DYH /DVW 1XPEHU. The system automatically dials the “saved” number. Speakerphone All digital telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any digital telephone model with an “S” in the model name is equipped with a speakerphone. ➤ To change from speakerphone to handset ➤ Lift the handset.
Features Speed Dial 3. Speak in a normal voice level toward the telephone. Note Your 0LF button must be set to be ON at the start of a call in system programming. If not, you must press the 0LF button before talking. 4. Press 6SNU to disconnect the call. ➤ To answer an incoming call using speakerphone 1. With the handset onhook, press the /LQH or [DN] with the flashing LED. The Line or [DN] LED flashes green (in-use) and you are connected to the call. 2.
Features Speed Dial ➤ To store/replace a telephone number on a Station Speed Dial button 1. With the handset onhook, press 5HGLDO. 2. Press the 6' you wish to store the telephone number on. 6' buttons are assigned in system programming. ...or 6SHHG 'LDO and enter the code that you want to store the telephone number in. See Table 16 on Page 136 for codes. 3. Enter the telephone number (max. 20 digits). To store longer dialing strings, see “Speed Dial Number Linking” on Page 75.
Features Speed Dial–Advanced Features ➤ To make a call using a Speed Dial button or access code 1. Lift the handset. 2. Access a CO line (if necessary). If your 6' button has been programmed to automatically do this, skip this step. 3. Press 6' ...or 6SHHG 'LDO. Then enter a Speed Dial access code (see Table 16 on Page 136). The system dials the telephone number assigned to the button/code. If your 6' button is “one-touch,” as explained above, skip Step 1.
Features Speed Dial–Advanced Features ➤ To store a feature onto a code ➤ 5HGLDO + 6SHHG 'LDO + Speed Dial Access Code + Feature Access Code + 5HGLDO. Important! ● ● ● ● Table 7 Do not lift the handset. If you do not enter the entire sequence within a specified time (set in system programming for either one or three minutes), the operation times out and your telephone returns to idle mode.
Features Speed Dial–Advanced Features Table 7 Feature Access Codes (continued) Features Feature Access Code Sequence Outgoing Calls [PDN] + CO line access code (See Table 13 on Page 134.) Overrides (Busy, DND) Overrides (Executive) +ROG + [PDN] + #XXX Page Access4 #XXX = Page Access code - “Paging Access Codes” on Pages 135 and 135. &QI 7UQ + + [X X X] + [Y Y Y] Park Call/Access Page The existing call is parked and you are automatically connected to the page.
Features Speed Dial–Advanced Features Speed Dial Pause and Flash Storage Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number). Hookflash Regular Pause The )ODVK button stores a flash signal only if 6SG 'LDO 3DXVH is programmed as a flexible button on the telephone. The flash signal is 0.5 or 2 seconds long (set in system programming) and is displayed on the LCD as “F-”.
Features Speed Dial–Advanced Features ➤ To link station/system speed dial numbers 1. Press 5HGLDO. 2. Press 6' ...or 6SHHG 'LDO + a Station Speed Dial Access Code. (See Table 17 on Page 136.) 3. Press 6SHHG 'LDO. 4. Enter the System Speed Dial Access Code to which the number will be linked. (See Table 17 on Page 136.) 5. Enter the telephone number to be stored (max. 16 digits). 6. Press 5HGLDO.
Features Speed Dial–Advanced Features Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It is the [PDN] that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence (in our example that number is 9011813). where: – System Speed Dial Code that is linked. – CO line access code. – international area code.
Features Timed Reminders ➤ To chain dial Speed Dial numbers 1. Access a CO line. (See Table 13 on Page 134 for CO Line Access Codes.) 2. Press 6SHHG 'LDO and dial the Speed Dial code for the telephone number to be dialed. (See Table 16 on Page 136 for Speed Dial Codes.) 3. To dial another telephone number, press &QI and repeat Steps 1 and 2. Timed Reminders You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps.
Features Timed Reminders 4. Enter desired LCD message station number ( ~ ) or system number ( ~ ) 605 TIMER SET 0800110 ...or enter if your telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds. 5. Press 5HGLDO. The time is recorded in memory and you should hear a beeping tone (along with the displayed message) for 30 seconds at the set time. DATA PROGRAMED 6.
Features Tone/Pulse Dialing Tone/Pulse Dialing With some older Central Offices, you may have to make calls on CO lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equipment (such as an answering machine) requiring DTMF tones. With ISDN calls, when 7RQH 'LDO 6HOHFW is pressed, all of the digits entered after that point will be sent with DTMF tones. ➤ To change Tone Dialing 1. Access a CO line.
Features Two (Tandem) CO Line Connection 2. Dial a CO line access code and then the outside telephone number. See Table 13 on Page 134 or ask your System Administrator. 3. After the party answers, press &QI 7UQ. The [DN] LED flashes (in-use rate) and all parties are conferenced. If you receive a busy tone/no answer, press [DN] to return to the original connection. 4. Press &QI 7UQ and hang-up.
Features Two (Tandem) CO Line Connection ➤ To connect two outside lines (using a /LQH button) 1. Press CO /LQH You hear dial tone. ...or 3RROHG /LQH *US and dial a telephone number. 2. After the party answers, press &QI 7UQ. You hear dial tone. The CO Line LED flashes (conference rate). The new Line LED flashes (in-use rate). 3. Press another CO /LQH ...or 3RROHG /LQH *US and dial a telephone number. ...
Features Two (Tandem) CO Line Connection 5. Press &QI 7UQ and hang up. You hear dial tone. Both Line LEDs continue to flash (exclusive-hold rate) and the two lines are connected. N1 and N2 identify the connected CO lines. TRK-TRK N1 N2 JAN 10 THU 11: 57 The LED turns OFF when the parties hang-up. If the public telephone company provides auto disconnect, the connection may release automatically when the parties hang up.
Features Voice Mail Integration Voice Mail Integration This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK system.
Features Voice Mail Integration 3. Press 5HGLDO. You hear a confirmation tone. The LCD confirms the data storage. DATA PROGRAMED ➤ To cancel the mailbox number ➤ Press [DN] + + 5HGLDO. Message Retrieval You can program a flashing 06* or [PhDN/MW] to automatically retrieve your voice mail messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required only once. It remains in memory unless cancelled or changed. ➤ To assign the message retrieval sequence 1.
Features Voice Mail Integration ➤ To retrieve messages with 0VJ or [PhDN/MW] button ➤ Press 0VJ [PhDN/MW] button with flashing LED. ➤ To cancel automatic retrieval ➤ Press [DN] + + 5HGLDO. Multiple Message Retrieval (LCD Telephones) 1. With the flashing LED, press 0VJ or [PhDN/MW]. The displayed station is called. When a message waiting voice mail is displayed, a V follows the station number.
Features Voice Mail Integration Call Forward to Voice Systems By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are automatically connected to your voice mailbox. Note &DOO )RUZDUG buttons can only be used to Call Forward [PDNs]; access codes can be used to Call Forward [PDNs] or [PhDNs]. ➤ To forward calls to voice mail 1. Press the desired &DOO The LED flashes. )RUZDUG button ...or a [PDN] or [PhDN] + access code.
Features Voice Mail Integration ➤ To cancel Call Forward ➤ Press Call Forward button The Call Forward LED turns off. Note ...or press a [PDN] or [PhDN] + , then hang up. 88 Call Forward buttons apply only to [PDNs] and not to [PhDNs]. You hear a confirmation tone, and Call Forward is cancelled.
LCD Operation 3 This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For digital telephone standard features, see Chapter 2 – Features.
LCD Operation Control Buttons Control Buttons The 0RGH, 3DJH and 6FUROO buttons are active when Soft Keys are turned off or your telephone is idle. Table 8 lists button functions. Table 8 Control Button Definitions Button Definitions Cancels the beeping tone when using timed reminders and enables you to enter/ exit the following mode functions. 0RGH 90 Used to exit another mode and return to clock/calendar display (see “To Exit from any Mode” on Page 91).
LCD Operation Soft Keys Table 8 Control Button Definitions (continued) Button 3DJH 6FUROO Definitions ♦ Changes Busy Field groups. ♦ Changes displays (date/time, elapsed time, message, call forward, dialed number). ♦ Scrolls through speed dial numbers when in Mode 8. ♦ Scrolls through message waiting numbers. ♦ Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8. NO. 204 AY 24 MON 12: 05 ➤ To Exit from any Mode 1. Press 0RGH. MODE NO. ? 2. Press .
LCD Operation Soft Keys ➤ To turn Soft Keys ON 1. Make sure that your telephone is idle and the handset on-hook. 2. Press 0RGH + . Your LCD confirms that the keys are on. LINE OR STATION? LINE STA. RTRN Your LCD confirms that the keys are off. NO. 204 SOFT KEY OFF ➤ To turn Soft Keys OFF 1. Make sure that your telephone is idle and the handset on-hook. 2. Press 0RGH + . Soft Key Display Abbreviated Soft Key feature prompts display on the LCD above the Control buttons (0RGH, 3DJH, and 6FUROO).
LCD Operation Soft Keys Example: Using Soft Keys to Make a Conference Call While on an outside call (LINE 3) you initiated, your LCD displays the prompts ABR, CONF, and PGE during the first 30 seconds (if ABR does not appear, then this feature was not assigned in system programming). Thirty seconds after the first digit of the telephone number is dialed, the display changes to TRNS, CONF, and PGE. If the call is an incoming call, the TRNS prompt appears immediately when you answer the call.
LCD Operation Soft Keys If you have Voice First Signaling, the display changes to: If you have Tone First Signaling, the phone rings station [203] and the display changes to: ANNOUNCE TO 203 TRNS CONF PGE RINGING 203 TRNS TALK RTRN TALK WITH 203 TRNS JOIN RTRN 4. (Optional) If you have voice first signaling, announce the call to station 203. The called station answers, and you are connected to station 203 and the outside call remains on-hold. 5. Press JOIN (3DJH).
LCD Operation Soft Keys Soft Key Prompts Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD. Table 9 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number. ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group. BUSY (Busy Override) Sends a call-waiting tone to a busy station. CONF Initiates or completes a conference.
LCD Operation Busy Lamp Field (BLF) Display Busy Lamp Field (BLF) Display This feature displays when a station is busy or ringing on any type of [DN] or CO line. If all or a telephone’s [PDNs] are in use on another telephone(s), the telephone shows busy on the BLF, even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance displays busy. Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20 for the LCD.
LCD Operation Caller ID/ANI/DNIS Information Mode Caller ID/ANI/DNIS Information Mode Automatic Number Identification (ANI) information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. If your system is programmed to receive both ANI and DNIS information on incoming calls, press 3DJH while the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you answer the call, you can not alternate between displays.
LCD Operation Caller ID/ANI/DNIS Information Mode Table 10 DNIS/ANI Samples Function Incoming Call ANI/Caller ID Number1 CN: 7145556782 LINE 3 RINGING Answered incoming or transferred call. Display changes to call duration. CN: 7145556782 ANSWERED LINE 3 Call placed on-hold. HOLD LINE 3 SEP 9 TUES 18:30 Held call recalls your station. CN: 7145556782 LINE 3 RECALL 201 TOSHIBA TSD ANSWERED LINE 3 TOSHIBA TSD LINE 3 RECALL NO. 200 CALLING Transferred station (201) hangs up.
LCD Operation Call Park Orbit List Display Call Park Orbit List Display This feature enables you to monitor (view) the calls that are parked at your station. ➤ While your phone is idle, press 0RGH + . LCD shows the CO Line number (003) and the orbit number where the call is parked (900). LN 3 ORBIT 900+ ...or 2UELW /LVW. To scan the Orbit List, press 6FUROO.
LCD Operation Retrieve and Auto Dial Lost Calls ...or 3DJH. Toggles between the phone number/caller name screen and the date and time screen. 06/02 17: 46 CN: 7145553700 MR. JONES 7145553700 Note CN: Identifies ANI calls as opposed to Caller ID calls which do not display CN:. ➤ To delete lost call 1. Press 0RGH + The next lost call is displayed. 2. Press 6FUROO The next lost call displays. MR. SMITH 7145568725 ...or press The previous lost call displays. ...or press .
LCD Operation Messages, Memos, and Name Display 3. Press CO /LQH You hear dial tone. ...or a [DN] + CO /LQH access code. 4. Press /RVW &DOO $XWR 'LDO. The DK System auto dials the digit “1” before dialing the saved, outgoing telephone number. Messages, Memos, and Name Display The LCD on your telephone can be used to send or receive BACK AT 2-PM-CALL messages to/from other LCD telephone users (sample shown MEETING FOR 3PM at right).
LCD Operation Messages, Memos, and Name Display ➤ To enter LCD characters 102 1. Access message/ memo/name display. A cursor (—) appears at the first character in the display. 2. Enter the message/ name/memo (up to 32 alphanumeric characters), using the following dial pad keys (dial pad shown at right): – moves right – moves left ² toggles between alphanumeric mode (dial pad defaults to numeric mode) – scrolls the alpha/ special characters. See Table 11 for dial pad key equivalents. 3.
LCD Operation Messages Table 11 Dial Pad Key Equivalents Letter Key Equiv. Letter Key Equiv. Letter Key Equiv. Symbol Key Equiv. A J S : B K T – C L U + D M V / E N W F O X G P Y H Q Z I R Note Symbols shown above must be made in alpha character mode on the dial pad.
LCD Operation Messages System Messages 60~64 System messages 60~64 are standard messages. You can “fill in the blanks” of messages 62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4. Callers with LCD phones will see that message when they call your number. System Message Number Preprogrammed message (Max.
LCD Operation Messages 3. Enter the message. (See “To enter LCD characters” on Page 102.) The LCD Msg Select/[PDN] LED lights steadily, and the LCD displays the message. The message is now stored in system memory. 4. Repeat Steps 1~3 for any additional messages you want to store. 5. Press /&' 0VJ 6HOHFW ...or 6SNU. The message displays on your LCD an Advisory Message (see below). To cancel the message display, press [PDN] and dial or press /&' 0VJ 6HOHFW.
LCD Operation Messages ➤ To cancel an advisory message that has been set at your station ➤ Press /&' 0VJ 6HOHFW ...or [PDN] + + 6SNU. The LED goes out. If a station message was sent, this procedure does not erase it. ➤ To set a advisory station message for a remote station 1. While your telephone is idle, press 0RGH + . 2. Dial the destination [PDN]. MODE 95 DEST EKT NO.? 207 = the destination [PDN] 3. Press 3DJH. MW TO ST123 MSG NO? 4. Enter the message number (station a ; system, a ).
LCD Operation Messages 7. Press . Your LCD shows the time and date. The message is displayed at station 207. LCD telephones calling station 207 receives the message. SENT 207 Your station Message Notifications With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with LCD telephones. Any station can record a message; however, only stations with an LCD are able to see the stored messages.
LCD Operation Messages 5. Press 6SNU or hang up to release. Msg LED flashes on the called station. CALL 204-207M 204 = the called [DN] 207 = the [PDN] of the station Called station that sent the message M = message has been sent. SENT 204 Your station ➤ To receive a notification station message ➤ Press 0VJ when your telephone Msg LED is flashing. ➤ To cancel the message from the telephone that set the message ➤ Press [PDN] and dial ;;;.
LCD Operation Messages 3. Press 3DJH. 4. Dial the originating [PDN]. MODE 94 ORG EKT NO.? This can be your number or another station number. MODE 94 ORG EKT NO. XXX 5. Press 3DJH. MSG NO.? 6. Enter the message number (station a ; system, a ). The LCD displays the message. In this example, system message 60 was entered. (This assumes the message is already stored in memory.) OUT TO LUNCH 7. Press 3DJH. MSG NO.? 8. Press 0RGH. MODE NO.? 9. Press .
LCD Operation Messages ➤ To cancel the message from the telephone that set the message ➤ Press [PDN] and dial ;;;, where XXX is the [PDN] of the telephone that set the message. Silent Messaging (Busy Station) An audible tone and an LCD message can be sent to an LCD station that is busy. The busy station can return a message to the calling station’s LCD. The two stations may continue this procedure to carry on a “silent” conversation.
LCD Operation Memos ➤ To return to a busy station message after receiving a busy station message 1. Press 0RGH + . OVR TO ST210 MSG NO? 2. Enter the message number. Station message (10~19) and system message (60~99). The LCD displays the message. (This assumes the message is already stored in memory.) 3. Press 3DJH. Your LCD confirms the message was sent. MSG SEND Memos Speed Dial Memos You can store names (12 characters max.) for each of 40 station speed dial numbers.
LCD Operation Memos 4. Enter the name or memo (12 characters maximum). The name appears on the bottom line as you enter it. (See “To enter LCD characters” on Page 102.) 5. Press 0RGH. 6. Enter a phone number (16 characters maximum). The number displays on the top line as you enter it. 7. Press 5HGLDO to record data in memory. ➤ To display the Speed Dial number and memo ➤ Press 0RGH + ;a;, where X~X is the speed dial number to be displayed. ➤ To dial a Speed Dial number 1.
LCD Operation Name/Number Display ➤ To check a speed dial number 1. When phone is idle, press 0RGH + . 2. Dial a speed dial number. MODE NO.? 8 TOSHIBA is the memo (up to 12 characters). *11 TOSHIBA 7145553700 714 583 3700 is the number (up to 16 digits). 3. Press 3DJH to scan the directory for the appropriate number/ memo. If the number is longer than 16 digits, a “+” appears in the far right corner of the display. 4. Press 6FUROO to display any remaining digits.
LCD Operation Name/Number Display ➤ To enter name/number information 1. Press [DN] + . USER NAME ? 2. Enter the new information (up to 16 characters, e.g., user name and station number). See “To enter LCD characters” on Page 102. 3. Press 6SNU. The information is stored and appears on the top line of your station’s LCD. When you call a station, the name/title displays on the bottom of the called station’s LCD. TOSHIBA EXT. 200 DATE DAY TIME NO. 213 TOSHIBA EXT.
LCD Operation Name/Number Display After clear: A name is displaced by message and call forward settings if they are set. Note NO. 213 DATE DAY TIME This procedure does not erase the name/ number. To restore the display, press [DN] + . ➤ To erase name/number display 1. Press [DN] + . Current information displays on the lower line of the LCD. 2. Press in the alpha mode to enter blanks. Blank characters replace the information. 3. Press 6SNU.
LCD Operation Name/Number Display 116 Strata DK Digital Telephone 10/01
Full-duplex Speakerphone 4 This chapter explains how to use the Full-duplex Digital Speakerphone (DKT2020-FDSP). The DKT2020-FDSP is designed to allow both parties of a speakerphone call to speak simultaneously. This eliminates “clipping” and enables true two-way conversation. However, when two parties are talking simultaneously, the performance is not as good as on a handset. The technology necessitates some volume loss in this situation.
Full-duplex Speakerphone DIP Switches Important! The DKT2020-FDSP’s full-duplex operation depends on the speaker volume setting. Raising or lowering speaker volume directly affects the performance of the full-duplex operation. ♦ Depending on the room’s echo characteristics, raising the volume of the speakerphone can cause the full-duplex operation to deteriorate. When set to maximum volume, it may be necessary to switch to half-duplex operation.
Full-duplex Speakerphone DIP Switches LCD Display Handset DIP Switches (some models) ON Red/Green LED Indicators 1 2 3 4 Line 9 Line 8 Line 7 Dial Pad Speed Dial Do Not Disturb Line 17 Line 6 Line 16 Line 5 Line 15 Line 4 Line 14 Line 3 Line 13 Line 2 Line 12 Line 1 Line 11 Flexible Buttons Intercom Line 10 3926 Figure 4 Fixed Buttons Microphone Location Location of DIP Switches Table 12 shows the switch positions for the three different settings.
Full-duplex Speakerphone DIP Switches Note The first four DIP switches are used to select the country, same as all other DK2000-series telephones. The default DIP switch settings (1~4) are preset to On for the USA and Canada. If you need to make adjustments for other countries, see Table 19 on Page 146. ➤ To use the External Microphone 1. Plug in the RFDM External Microphone into the bottom of the telephone (see Figures 5 and 6). 2. Turn the microphone On by opening it (see Figure 7).
Full-duplex Speakerphone DIP Switches EXT MIC EXT MIC 5217 LOW HIGH 5218 Figure 5 RFDM Plug on DKT2020-FDSP RFDM Unit (OFF Position) Figure 6 RFDM Unit RFDM Unit (ON Position) 5352 Figure 7 External Microphone On/Off Strata DK Digital Telephone 10/01 121
Full-duplex Speakerphone DIP Switches RFDM Super Directional Microphone 5353 Figure 8 External Microphone Voice Pick-up Path Speech Training Mode When the DKT2020-FDSP is used in speakerphone mode, it adjusts to both the telephone line’s and room’s acoustic properties. At the beginning of each speakerphone call, the echo canceller must perform Speech Training by evaluating both the FDSP user and the far-end user’s voice, background noise and line quality.
Full-duplex Speakerphone DIP Switches ➤ To force the telephone into Speech Training mode ➤ During a call, momentarily press 9RO▲, 9RO▼, +ROG or 0,&. During Speech Training mode, the speakerphone operates in half-duplex mode. Tips for best results ♦ Avoid blocking the microphone or shuffling paper near the microphone. ♦ Avoid placing the speakerphone where it can detect excessive background noise, especially during Speech Training mode.
Full-duplex Speakerphone DIP Switches ➤ To toggle full/half-duplex mode ➤ Press button 10 (see Figure 9) to turn fullduplex mode On or Off. Full-duplex mode: Button 10 LED Off. Half-duplex mode: Button 10 LED On. Notes ● ● ● Button 10 functions the same for Internal and/or External Microphone. If DIP switch 6 and 7, in Figure 12, are turned Off, the Full/half-duplex function of Button 10 is disabled and Button 10 will function as programmed in Program 39 of system/station Programming.
Add-on Module/DSS Console 5 This chapter provides an equipment overview of the following two optional units and describes the features buttons and their associated LEDs. ♦ Digital Add-on Module (DADM) – add 20 feature buttons to 2000-series digital telephones. Up to two DADMs can be connected to a telephone. ♦ Direct Station Selection (DSS) Consoles – available for system operators who do not have an attendant console. (See “DSS Console” on Page 127.
Add-on Module/DSS Console DADM ♦ A Line (CO) LED is green when the CO line is in use by the DADM console user. It is red if it is in use by another telephone user. Notes ● 219 229 239 208 218 228 238 207 217 227 237 206 216 226 236 205 215 225 235 204 214 224 234 203 213 223 233 202 212 222 232 201 211 221 231 200 210 220 230 ● Not available on DK14 systems.
Add-on Module/DSS Console DSS Console DSS Console The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional feature buttons. The buttons can be programmed for [DSS], CO line access, All Call Page, Night Transfer, and Station or System Speed Dial. This guide applies to the DSS Console models DDSS2060 (see Figure 11), DDSS1060, and HDSS6560. LEDs on the DDSS2060 and DDSS1060 models light or flash red or green, and LEDs on the HDSS6560 model light or flash red.
Add-on Module/DSS Console [DSS] Button [DSS] Button The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. It can be used to transfer an outside call to the associated station or to make a direct call to the associated station.
Add-on Module/DSS Console Features ➤ To transfer a call to an idle station 1. Press [DSS] corresponding to the station to be called. The call is placed automatically on hold. The Line or [DN] LED flashes green at double the on-hold rate, and the [DSS] LED flashes green. You hear a single-ring tone. (If using the Tone signaling mode, you hear successive ring tones.) 2. Announce the call. With Tone signaling, you would have to wait for the called station to answer before announcing the call. 3. Hang up.
Add-on Module/DSS Console Features 2. Hang up. The call rings the called station once with the camp-on tone. While the called station is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a [DN] button, it goes idle. The [DSS] LED remains steady red. When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red.
Add-on Module/DSS Console Features Paging You can make an announcement page to a group of station telephone speakers selected in system programming with $OO &DOO 3DJH on the DSS console. 6' (if programmed) on either the DSS console or the DADM can be used for page announcements. See “All Call Page” on Page 66.
Add-on Module/DSS Console Features 132 Strata DK Digital Telephone 10/01
Access Codes A This appendix contains access codes for outside Speed Dial numbers, CO lines, Paging Group and Paging Zone Codes. CO Line Access Codes CO lines are used when you dial an outside number. If your telephone does not have a &2 or /LQH button, you can enter the appropriate code listed in Table 13 to access an outside line. You can also store the code on a Speed Dial (6') button for one-touch access.
Access Codes Feature Access Codes Table 13 CO Line Access Codes System CO Line Access Codes DK14 or a or a DK16e/DK16 or a or a DK40i/DK40 or a or a DK424 (RCTUA) or ~ or a DK424 (RCTUBA/BB) and DK424i (B1CU) or ~ or a DK424 (RCTUC/D) and DK424i (B2CAU/B2CBU) (B3CAU/B3CBU) or a or a DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) or a or a Notes ♦ accesses LCR or a gene
Access Codes Paging Access Codes Table 14 Paging Groups Paging Group Access Code Paging Group Access Code Station Group A Station Group E Station Group B Station Group F Station Group C Station Group G Station Group D Station Group H Table 15 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code Paging All Call, External Page Zone DK14/DK40/DK40i/DK424/DK424i (all processors) Paging All Call Page Zon
Access Codes Speed Dial Access Codes Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company’s telephone system. Check with your System Administrator to find out which codes apply to your system. Once you store a telephone number on any of the codes listed below, you can dial the number by entering the code, such as or 6SHHG 'LDO + .
Centrex Application B Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system.Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s [PDN] can be three or four digits. It is, therefore, possible to match a station’s [PDN] and Centrex line extension number. Dial the entire station number when indicated.
Centrex Application Ringing Repeat Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls. Delayed Ringing CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
C Button Labels All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. The button labels in Table 18 are for the 2000-series telephone mode.
Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone Definitions $XWR &DOOEDFN Automatic Callback Button Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that station becomes idle or deactivates DND. Also used for CO line queuing when all lines are busy.
Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone Definitions '66 Direct Station Selection Button(s) Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. )ODVK Flash Button Press to perform the following functions: Disconnect and recall dial tone on a CO line; access Centrex or PBX features; enter a pause or flash signal when programming speed dial numbers.
Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone 1LJKW 7UDQVIHU Night Transfer Button Press to control the system’s CO line ringing pattern for after-hours incoming calls. 1LJKW 7UDQVIHU a Tenant Night Transfer Buttons Press the appropriate button to control the system’s CO line ringing patterns for after hours incoming calls for either of the tenants that share a single Strata DK280 system.
Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) 2000-series Telephone Definitions 5HOHDVH &DOO Release Button Press to disconnect or complete the transfer of the current CO or [DN] call and to place your station in the idle condition. 6DYH /DVW 1XPEHU Save Button After dialing an outside or internal directory number, press to “save” the number.
Button Labels Delayed Ringing 144 Strata DK Digital Telephone 10/01
International Settings D The DKT2000 V.4 series telephones have DIP switches that enable use for the international market. The DIP switches are located underneath the flexible button key strip on the DKT2000 V.4 series telephones (see Figure 4). Table 19 shows the correct country settings for the DKT2010-S, DKT2020-S, DKT2010-SD, DKT2020-SD, DKT2020-FDSP, DKT2001 V.4 telephones. Note The default DIP switch settings are preset for the USA and Canada.
International Settings Delayed Ringing Table 19 DKT International DIP Switch Settings DIP Switch Country USA Canada (Default Setting) DIP Switch Position 1 2 3 4 ON ON ON ON ON 1 2 3 4 ON Mexico ON ON ON OFF 1 2 3 4 ON Taiwan OFF ON ON ON 1 2 3 4 ON Hong Kong Thailand1 ON Singapore Malaysia Indonesia Sri Lanka India China OFF OFF ON OFF ON ON 1 2 3 4 ON OFF 1 2 3 4 3925 1. The DKT2000 V.4 is not compatible for Hong Kong and Thailand. Use the V.
Index A about this book conventions, ix how to use this guide, viii organization, viii related documents, x ABR, 23 ACB, 25 access code using, 29 access codes, 133 CO Line, 133 feature, 72 speed dial, 136 account code calls, 20 emergency override of forced account codes, 20 forced account codes (verified/nonverified), 20 add-on module⁄DSS console, 125 advisory messaging, 105 alert signaling, 22 all call page, 66 ANI/Caller ID, 97 attendant console calling, 23 auto dial lost calls, 99 Strata DK Digital Tel
Index C~F Scroll, 91 Spkr, 6 volume control, 4, 6 C call forward, 27 all calls, 30 busy⁄no answer, 32 external, 34 fixed, 33 modes, 28 no answer, 31 to voice systems, 87 using the buttons, 29 call park orbit list display, 99 orbits, 36 call pickup, 40 directed, 40 call transfer, 42 with camp-on, 42 call waiting, 44 called station messaging, 107 Caller ID/ANI/DNIS information mode, 97 centrex application, 137 centrex feature buttons, 137 Cnf/Trn, 4 CO Line access codes, 133 conference calls, 45 control but
Index G~N paging, 131 speed dial, 130 transfer to an idle station, 128 flash, 75 flexible buttons, 6 flexible directory numbering, 137 forced account codes (verified/nonverified), 20 full-duplex speakerphone, 117 operation, 89 telephones, 29 incoming calls, 30 outgoing call, 29 LED indicators, 10 liquid crystal display (LCD), 9 lost calls retrieve and auto dial, 99 G incoming DISA calls, 46 indicators LED, 10 ISDN buttons, 18, 56, 80, 143 feature codes, 73 memo, 111 speed dial, 111 timed reminders, 113
Index O~U O OCA, 60 off-hook, 11 off-hook call announce, 60 on-hook, 11 outgoing DISA calls, 47 override busy, 64 do not disturb, 64 executive, 64 privacy, 65 toll restriction, 65 override calls, 63 P page announcements, 66 page button, 91 paging group codes, 134 phantom directory number, 7 primary directory number, 7 privacy on-line, 67 override, 65 Q quick reference, 17 R redial, 5 release and answer, 68 remote calling station messaging, 106 remote destination change, 35 retrieve and auto dial lost ca
Index V~V V voice mail integration, 84 message mailbox, 84 message retrieval, 85 multiple message retrieval, 86 volume, 4, 6 volume controls, 12 voluntary account codes (verified/nonverified), 21 Strata DK Digital Telephone 10/01 151
