Telephone User Manual

Automatic Call Distribution
Program 14-8 – Alarm Pattern Assignments
Strata DK Programming 5/00 6-33
Automatic Call Distribution
Program 11-7 (Y is set in Program 14-73). Normally, Alarm 1 is used as a caution alarm to indicate
a less critical alarm than Alarm 2.
Example:
Alarm 1 may be set to alert the Supervisor when five calls are in queue for longer than three
minutes; and Alarm 2 may be set to alert the Supervisor when ten calls are in queue for five
minutes. Once alarm 2 is activated, Alarm 1 is inactive until Alarm 2 thresholds are no longer
exceeded. Alarm 1 is an interrupted beeping tone; Alarm 2 is a continuous beeping tone.