User manual

Lift Emergency
Notes for the lift emergency call system –
• When the emergency “Bell” button in the lift is pressed, the lift will
automatically dial several phones within the building.
• If you answer the call there will be a couple of seconds’ silence followed
by a pre-recorded message that you should listen to.
• The once the message has finished, after a couple of seconds there will
be a “beep”. YOU MUST PRESS THE “ * ” BUTTON AT THIS POINT!
• This is an acknowledgement to the lift that someone has answered the
call. If you don’t press the “ * ” button the lift will call you repeatedly
until you do!
• Once you have acknowledged the call you can have a two way
conversation with the person trapped in the lift to offer reassurance that
help is on the way.
• When you have finished talking to the person in the lift, YOU MUST
PRESS THE “ 0 ” BUTTON
BEFORE YOU HANG UP!
• If you don’t the lift will repeat the entire process from the beginning and
call you repeatedly until you do!
FOR DETAILED INSTRUCTIONS ON HOW TO DEAL WITH AN
EMERGENCY CALL FROM THE LIFT, PLEASE REFER TO THE
INSTRUCTIONS FROM THE LIFT MANUFACTURER