Troubleshooting

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 103
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
 Error codes on scan jobs
The error indications on scan jobs are done as follows:
 On TopAccess log list, messages indicating the status are displayed.
 On the touch panel of the equipment, error codes are displayed. See the listings below.
3D20
Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway
job. The equipment cannot perform offramp gateway transmission for
more than 40 destinations.
3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected correctly.
3E10
POP3 server communication error Ask your administrator whether the POP3 server address is correctly set,
and whether the POP3 server works properly. If SSL is enabled, make
sure that SSL port number is correctly set.
3E20
POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the
LAN cable is connected to the server.
3E30
POP3 login error Ask your administrator whether the POP3 user name and password are
set correctly.
3E40
POP3 login type error Ask your administrator whether the POP3 login type (Auto, POP3, APOP)
is set correctly.
3F10, 3F20
File I/O error Ask the sender to resend the Email. If the error still occurs, contact your
service representative.
Error Code Problem Description Corrective Action
Error Code Problem Description Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Wrong Job status A system error has occurred during the sending of an
Email. Try it again. If the error still persists, contact your
service representative.
2C11, 2C62
Not enough memory Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
2C14
Invalid parameter specified If you are using a template, create it again. If the error
still persists, turn the power OFF and then back ON,
and then try again.
2C15
Mail size exceeded limit or maximum size You are sending too many documents at a time. Send
them separately.
2C30-2C33
Disk access error Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
2C40
Failed to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF format.
When this error occurs in conversion other than to a
highly compressed PDF format, turn the power OFF
and then back ON. Then try to scan again. If the error
still persists, contact your service representative.
2C43
Encryption error. Failure to create a file If the error still persists after reattempting, turn the
power OFF and then back ON. Then make another
effort.
2C44
Creating a file was not allowed Creating an unencrypted file was not allowed.
Configure the encryption settings and try again. To
create an unencrypted file, consult the administrator.
2C45
Failure in making meta data Make sure that the template setting is correct, and do
the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
2C60
HDD full failure during processing Reduce the number of pages of the problem job and try
again. Check whether the server or local disk has
sufficient space in its capacity.