Troubleshooting

ManualsBrandsToshiba ManualsPrintersToshiba E-studio 2051c

101

102

103

104

105

106

107

108

109

110

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

104 Error Codes

2C61

Failure to read Address Book Turn the power OFF and then back ON. Try the

problem job again. Reset the data in the Address Book

and reattempt it. If the error still persists, contact your

service representative.

2C63

Terminal IP address unset Ask your administrator to set the IP address of the

equipment.

2C64

Terminal mail address unset Ask your administrator to set the Email address of the

equipment.

2C65, 2C66,

2C69

Failure to connect to SMTP server Make sure that the SMTP server is correctly working or

the SMTP server address has been set correctly.

2C6A

Failure to send Email message Turn the power OFF and then back ON. Try scanning

again. If the error still persists, contact your service

representative.

2C6B

Invalid address specified in From: field Ask your administrator to check the SMTP

Authentication method or if there is an unpermitted

character in the Terminal mail address. Set the correct

SMTP Authentication method or delete the unpermitted

character in the Terminal mail address.

2C6C

Invalid address specified in To: field Make sure that there is no unpermitted character in the

Destination mail address. Delete any unpermitted

character and reset the appropriate Destination mail

address, then try again.

2C70

SMTP service is not available Ask your administrator whether the SMTP service is

enabled.

2C71

SMTP authentication error Confirm that the login name and password are correct.

If SSL is enabled, make sure that the SSL port number

is correctly set.

2C72

POP Before SMTP error Confirm that the POP Before SMTP settings and POP3

settings are correct.

2CC0 Job canceled The job was canceled.

2CC1

Power failure occurred Make sure that the power cable is connected properly

and is inserted securely. Resend the job.

Save as File

2D10, 2D12,

2D13

Wrong Job status Turn the power OFF and then back ON. Try it again. If

the error still persists, contact your service

representative.

2D11

Not enough memory Wait for a while and try again. If the error still persists,

turn the power OFF and then back ON, and make

another effort.

2D14

Invalid parameter specified If you are using a template, create it again. If the error

still persists, turn the power OFF and then back ON,

and then try again.

2D15

Exceeding maximum file capacity Divide the file into several files, or try again in a single-

page format.

2D30

Failure to create directory Make sure that the access privilege to the storage

directory is writable and also that the disk in the

directory has enough space, and then try again. If more

than one job is performed simultaneously, the error may

occur because the disk temporarily runs out of space. In

this case, wait for a while and try again. If the error still

persists, turn the power OFF and then back ON, and

make another effort.

2D31, 2D33

Failure to create file Make sure that the access privilege to the storage