Troubleshooting

1 TROUBLESHOOTING FOR THE HARDWARE
10 Messages Displayed on the Touch Panel
Messages Displayed on the Touch Panel
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and
how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it.
Misfeed in *** Paper misfeed has occurred inside
the equipment.
Remove the misfed paper following the guidance
displayed on the touch panel.
 P.13 “Clearing a Paper Misfeed”
Install new *** toner cartridge No toner is left. “***” indicates the
color.
(The colors are shown abbreviated
when two or more toners are running
out: Y: yellow, M: magenta, C: cyan,
and K: black)
See the color indication on the touch panel and
replace the toner cartridge.
(About another 50 copies can be made after this
message appears. The number varies depending on
the conditions of copying.)
 P.43 “Replacing a Toner Cartridge”
*** TONER NOT RECOGNIZED
Check the toner cartridge
The toner cartridge indicated by *** is
not installed at all or improperly so.
Install the toner cartridge correctly.
 P.43 “Replacing a Toner Cartridge”
The terminal of the toner cartridge is
stained.
Wipe the terminal with a soft cloth.
The recommended toner cartridge is
not being used.
Use the recommended toner cartridge.
 P.43 “Replacing a Toner Cartridge”
Check paper size setting on control
panel for drawer N. Check the
direction or size of the paper.
Paper misfeed has occurred because
of the mismatch between the paper
size placed in drawer N and the size
registered for the drawer N in the
equipment.
Just removing the misfed paper does not prevent
another paper from being misfed. Be sure to correctly
register the paper size in the equipment.
 P.32 “Clearing paper misfeeds caused by a wrong
paper size setting”
Wait (Performing Self-check) The equipment is undergoing
maintenance to keep its imaging
quality.
Wait until the adjustment is completed and the
message disappears.
Time for cleaning. Open the front
cover and follow the guidance.
The main charger or the LED print
head need cleaning.
Clean the main charger and the LED print head.
 P.56 “Cleaning the Main Chargers and LED Print
Heads”
Check the original and set it again The original is misfed inside of the
Reversing Automatic Document
Feeder.
Remove the misfed original following the guidance on
the touch panel.
 P.15 “Paper misfeed in the Reversing Automatic
Document Feeder (Lower)”
The direction or the size of the
original placed on the Reversing
Automatic Document Feeder is
incorrect.
Check the direction and the size of the original and
then replace it on the Reversing Automatic Document
Feeder. Then reattempt the operation.
Change direction of original The orientation of the original placed
on the original glass is incorrect.
Change the orientation of the original by 90 degrees
and place it on the original glass.
Change from this mode
Count over, cannot store anymore
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
Ask your administrator for details of setting the limit for
the number of copies.
READY(*** TONER NOT
RECOGNIZED)
Check the toner cartridge
The toner cartridge indicated by *** is
not installed at all or improperly so.
Install the toner cartridge correctly.
 P.43 “Replacing a Toner Cartridge”
The terminal of the toner cartridge is
stained.
Wipe the terminal with a soft cloth.
The recommended toner cartridge is
not being used.
Use the recommended toner cartridge.
 P.43 “Replacing a Toner Cartridge”
READY (SADDLE STITCH TRAY
FULL)
The saddle stitch tray of the finisher is
full of paper.
Remove the p
aper from the saddle stitch tray of the
finisher.
READY (CHE
CK SADDLE STITCH
STAPLER)
Staple jam has occurred in the stapler
of the saddle stitch unit.
Remove the jammed staples.
 P.41 “Staple jam in the Saddle Stitch unit”
READY (CHECK SADDLE STITCH
STAPLER)
No staples are left in the stapler of the
saddle stitch unit.
Refill the staples.
 P.54 “Refilling Saddle Stitch unit staples”
READY (CHECK STAPLER) Staple jam has occurred in the stapler
of the finisher.
Remove the jammed staples.
 P.37 “Clearing a Staple Jam”
READY (CHECK STAPLER) No staples are left in the stapler of the
finisher.
Refill the staples.
 P.51 “Refilling With Staples”
READY (HOLE PUNCH DUST BIN IS
FULL)
Hole punch dust bin is full of paper
punchings.
Remove the paper punchings.
 P.59 “Cleaning the Hole Punch Dust Bin”