User’s Guide
Mono Laser Printer User's Guide Important: Click here before using this guide.
Contents 2 Contents Safety information.......................................................................................6 Overview.....................................................................................................8 Using this guide.........................................................................................................................................8 Selecting a location for the printer...............................................................
Contents 3 Configuring Universal paper settings................................................................................................................39 Using the standard bin and paper stop ............................................................................................................39 Loading trays.....................................................................................................................................................40 Loading the multipurpose feeder ..
Contents 4 Using the standard bin and paper stop ............................................................................................................80 Loading trays.....................................................................................................................................................81 Loading the multipurpose feeder .....................................................................................................................85 Linking and unlinking trays .....
Contents 5 Saving money and the environment.........................................................168 Saving paper and toner.........................................................................................................................168 Recycling................................................................................................................................................168 Maintaining the printer............................................................................
Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
Overview Overview Note: Mac OS is supported only in select printer models. Using this guide This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.
Selecting a location for the printer 9 Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet. • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.
Selecting a location for the printer 10 1 Right side 30 cm (12 in.) 2 Front 51 cm (20 in.) 3 Left side 20 cm (8 in.) 4 Rear 20 cm (8 in.) 5 Top 30 cm (12 in.
Additional printer setup 11 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 13 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 For non‑touch‑screen printer models, close the controller board access door. For touch‑screen printer model, close the controller board shield, and then close the access door.
Additional printer setup An optional memory card can be purchased separately and attached to the controller board. 1 Access the controller board. For non‑touch‑screen printer models, see “Accessing the controller board” on page 38. For touch‑screen printer model, see “Accessing the controller board” on page 73. 2 Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage.
Additional printer setup 15 4 Push the memory card straight into the connector and forward into the controller board wall until it clicks into place. 5 For non‑touch‑screen printer models, close the controller board access door. For touch‑screen printer model, close the controller board shield, and then close the access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 16 2 Lightly press the stop on the left side of the controller board access door, and then slide the access door to remove. 3 Unpack the ISP kit. Note: Make sure to remove and discard the small cable attached to the white connector.
Additional printer setup 4 Place the plastic bracket inside the ISP exterior cover until it clicks into place. 5 Slide and push the ISP solution into the plastic bracket. 6 Secure the ISP solution to the plastic bracket using the long screw.
Additional printer setup 7 Tighten the two screws on the end of the ISP solution. 8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP.
Additional printer setup 9 Slightly close the ISP exterior cover up to 65 degrees, and then slide the cover to attach. 10 Run the ISP cable through the controller board shield door.
Additional printer setup 11 Open the controller board shield using the green handle. 12 Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk” on page 24. To reinstall the printer hard disk, see “Installing a printer hard disk” on page 21.
Additional printer setup 21 13 Close the controller board shield. 14 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 27.
Additional printer setup 22 a Using a flathead screwdriver, loosen the screws. b Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets.
Additional printer setup 23 c Tighten the two screws. d Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plug and the receptacle are color‑coded blue. 4 Close the controller board shield, and then close the access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 24 Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. Note: This task requires a flathead screwdriver. 2 Loosen the screws that connect the printer hard disk to the controller board bracket.
Additional printer setup Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 26 8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 27.
Additional printer setup 27 • Close all open software programs before installing the printer software. 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site or the place where you purchased the printer. 2 Double‑click the software installer package. Wait for the installation dialog to appear.
Additional printer setup 28 3 From the menu that appears, do either of the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. 4 Click the Configuration tab. 5 Do either of the following: • Click Update Now ‑ Ask Printer. • Under Configuration Options, manually add any installed hardware options. 6 Click Apply.
Additional printer setup 29 Installing the printer on an Ethernet network For Windows users 1 Obtain a copy of the software installer package. • From the Software and Documentation CD that came with your printer. • From our Web site or the place where you purchased the printer. 2 Double‑click the software installer package. Wait for the installation dialog to appear.
Additional printer setup 30 e Type the user password, and then click OK. All the necessary applications are installed on the computer. f Click Close when installation is complete. 4 Add the printer. • For IP printing: a From the Apple menu, navigate to either of the following: – System Preferences > Print & Scan – System Preferences > Print & Fax b Click +. c Click the IP tab. d Type the printer IP address in the address field, and then click Add.
Additional printer setup 31 If you are installing the printer on an 802.1X network, then you may need the following: • • • • Authentication type Inner authentication type 802.1X user name and password Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: We do not recommend using an unsecured wireless network.
Additional printer setup 32 3 Follow the instructions on the printer display. Connecting the printer to a wireless network using Wi‑Fi Protected Setup Before connecting the printer to a wireless network, make sure that: • The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point. • A wireless network adapter is installed in your printer and is working properly.
Additional printer setup 33 Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Network/Ports > Wireless. 3 Modify the settings to match the settings of your access point (wireless router).
Using the non-touch-screen printer models 34 Using the non-touch-screen printer models Learning about the printer Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Using the non-touch-screen printer models Using the printer control panel Use the To 1 Display 2 Left arrow button 3 Select button 4 Up arrow button Scroll up. 5 Right arrow button Scroll to the right. 6 Keypad Enter numbers, letters, or symbols. 7 Sleep button Enable Sleep mode or Hibernate mode. • View the printer status and messages. • Set up and operate the printer. Scroll to the left. • Select menu options. • Save settings.
Using the non-touch-screen printer models 36 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle.
Using the non-touch-screen printer models 37 Use the To 1 USB port Attach an optional wireless network adapter. 2 USB printer port Connect the printer to a computer. 3 Ethernet port Connect the printer to an Ethernet network. 4 Parallel port Connect the printer to a computer. Note: This port is available only in select printer models. 5 Power switch Turn on or turn off the printer. 6 Printer power cord socket Connect the printer to an electrical outlet.
Using the non-touch-screen printer models 38 Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access door.
Using the non-touch-screen printer models 39 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 176 and “Storing paper” on page 116.
Using the non-touch-screen printer models 40 To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray completely. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam.
Using the non-touch-screen printer models 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Using the non-touch-screen printer models 42 • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more information, contact customer support. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position.
Using the non-touch-screen printer models 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Using the non-touch-screen printer models 44 6 Insert the tray. 7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes.
Using the non-touch-screen printer models a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open. 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
Using the non-touch-screen printer models 46 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
Using the non-touch-screen printer models • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Using the non-touch-screen printer models 48 • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Using the non-touch-screen printer models 49 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray. 4 Click Submit. Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 39.
Using the non-touch-screen printer models 50 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit.
Using the non-touch-screen printer models 51 3 Click Print. Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the IP address of the printer in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Using the non-touch-screen printer models 52 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is installed.
Using the non-touch-screen printer models 53 2 From the printer control panel, select the document you want to print. 3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs from the printer control panel to print files from the flash drive.
Using the non-touch-screen printer models 54 Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print 2 Select a print job type. Use To Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9.
Using the non-touch-screen printer models 55 5 Click OK or Print. 6 From the printer control panel, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number of copies > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print For Macintosh users 1 With a document open, choose File > Print.
Using the non-touch-screen printer models 56 Canceling a print job Canceling a print job from the printer control panel From the printer control panel, press > . Canceling a print job from the computer For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type Run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers.
Using the non-touch-screen printer models 57 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Check the virtual display that appears at the top left corner of the screen. The virtual display works as an actual display would work on a printer control panel.
Using the non-touch-screen printer models 58 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Configuration > Other Settings tab > Security > Confidential Print Setup. 3 Modify the settings: • Set a maximum number of PIN entry attempts.
Using the non-touch-screen printer models 59 4 Click Modify. 5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN Protected or Admin PIN Protected or Admin PIN and User PIN Protected. Note: Using an Admin PIN, you can still access a menu assigned with a User PIN. 6 Click Submit. If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN.
Using the non-touch-screen printer models 60 Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and printer are connected to the same network. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using the non-touch-screen printer models 61 Use To On Reduce printer noise. Notes: • Print jobs will process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Press . Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode.
Using the non-touch-screen printer models 62 Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode. • The Hibernate mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 63.
Using the non-touch-screen printer models 63 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Timeouts.
Using the non-touch-screen printer models 64 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings. 3 In the Screen Brightness field, enter the brightness percentage you want for the display. 4 Click Submit.
Using the non-touch-screen printer models 65 Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Non-volatile memory Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory).
Using the non-touch-screen printer models 66 Finding printer security information In high-security environments, you may need to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit our Web site and then check the Embedded Web Server Administrator’s Guide for your printer, or contact the place where you purchased the printer.
Using the touch-screen printer model 67 Using the touch-screen printer model Learning about the printer Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Note: Some options are available only in select printer models. For more information, contact the place where you purchased the printer.
Using the touch-screen printer model 68 Using the printer control panel Use the To 1 Display 2 Home button Go to the home screen. 3 Keypad Enter numbers, letters, or symbols. 4 Sleep button Enable Sleep mode or Hibernate mode. • View the printer status and messages. • Set up and operate the printer.
Using the touch-screen printer model 69 Sleep button light color and its corresponding printer status Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes completely off for 1.9 seconds in a slow, pulsing pattern The printer is in Hibernate mode.
Using the touch-screen printer model Touch 7 70 To Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. 8 Tips View a context‑sensitive help information. This may also appear on the home screen: Touch To Search Held Jobs Search current held jobs. Jobs by user Access print jobs saved by user.
Using the touch-screen printer model 71 Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button • Cancel an action or a selection. • Return to the previous screen. Other touch-screen buttons Touch To Return to the home screen. Open a context-sensitive Help dialog on the printer control panel. Scroll to the left. Scroll to the right.
Using the touch-screen printer model Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate parallel cable with the parallel port Note: The parallel port is available only when an Internal Solutions Port is installed. • The appropriate Ethernet cable with the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur.
Using the touch-screen printer model Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Open the controller board access door.
Using the touch-screen printer model 74 3 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Using the touch-screen printer model 75 Setting up and using the home screen applications Notes: • These home screen applications are supported only in select printer models. • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only in select printer models. • There may be additional solutions and applications available for purchase.
Using the touch-screen printer model 76 Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Network/Ports menu. • By printing a network setup page or menu settings page, and then finding the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using the touch-screen printer model 77 Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 76.
Using the touch-screen printer model 78 • To make sure the location settings of the bookmark are correct, type the correct IP address of the host computer where the bookmark is located. For more information on obtaining the IP address of the host computer, see “Finding the IP address of the computer” on page 75. • Make sure the printer has access rights to the folder where the bookmark is located. 4 Click Apply.
Using the touch-screen printer model 79 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Using the touch-screen printer model 80 Configuring Universal paper settings The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Notes: • The smallest Universal paper size is 6 x 127 mm (3 x 5 inches), and is supported only from the multipurpose feeder. • The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources.
Using the touch-screen printer model 81 Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray completely. Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause a jam. 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
Using the touch-screen printer model 82 3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately.
Using the touch-screen printer model 83 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper.
Using the touch-screen printer model 84 • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. 6 Insert the tray.
Using the touch-screen printer model 85 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. 1 Open the multipurpose feeder. a Pull the multipurpose feeder extender. b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Using the touch-screen printer model 86 2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface.
Using the touch-screen printer model • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in.
Using the touch-screen printer model 88 • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Using the touch-screen printer model 3 Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray. 4 Click Submit. Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page 79.
Using the touch-screen printer model 90 • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Paper Menu > Custom Types. 3 Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑defined custom names. 4 Click Submit.
Using the touch-screen printer model 91 For Macintosh users a Customize the settings in the Page Setup dialog: 1 With a document open, choose File > Page Setup. 2 Choose a paper size or create a custom size to match the paper loaded. 3 Click OK. b Customize the settings in the Print dialog: 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. 2 From the Print dialog and pop‑up menus, adjust the settings if necessary.
Using the touch-screen printer model 92 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted.
Using the touch-screen printer model 93 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive.
Using the touch-screen printer model 94 > Security > Confidential Print > select a print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer. It must be four digits, using the numbers 0–9.
Using the touch-screen printer model 95 For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. 2 From the print options or Copies & Pages pop‑up menu, choose Job Routing. 3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. 4 Click OK or Print. 5 From the printer home screen, release the print job.
Using the touch-screen printer model 96 In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier a Click or click Start, and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK. 2 Double‑click the printer icon. 3 Select the print job you want to cancel. 4 Click Delete.
Using the touch-screen printer model In Windows 8 From the Search charm, type run and then navigate to: Apps list > Run > type D:\setup.exe > OK In Windows 7 or earlier 1 Click or click Start, and then click Run. 2 In the Start Search or Run dialog, type D:\setup.exe. 3 Press Enter, or click OK. Note: D is the letter of your CD or DVD drive. c d e f g Click Install. Follow the instructions on the computer screen. Select Advanced, and then click Continue.
Using the touch-screen printer model 98 Changing port settings after installing a new network Internal Solutions Port When a new Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Using the touch-screen printer model 6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close. For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Add the printer.
Using the touch-screen printer model 100 Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions. • The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions.
Using the touch-screen printer model 101 3 Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time, all of the jobs for that user are deleted. 4 Save the modified settings. Copying printer settings to other printers Note: This feature is available only in network printers.
Using the touch-screen printer model 102 5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN Protected, Admin PIN Protected, or Admin PIN and User PIN Protected. Note: Using Admin PIN, you can still access a menu assigned with User PIN. 6 Click Submit. If you try to access a PIN‑protected menu from the printer control panel, then the printer will require you to enter the PIN.
Using the touch-screen printer model 103 Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Using the touch-screen printer model 104 Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 3 Click Submit. Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it enters Sleep mode.
Using the touch-screen printer model 105 Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button will wake the printer from Hibernate mode. • Hibernate mode can be scheduled.
Using the touch-screen printer model 106 Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Timeouts.
Using the touch-screen printer model 107 Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings. 3 In the Screen Brightness field, enter the brightness percentage you want for the display. 4 Click Submit.
Using the touch-screen printer model 108 Securing the printer Using the security lock feature Attach a lock that is compatible with most laptop computers in the location shown to prevent access to the controller board. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory Your printer uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs.
Using the touch-screen printer model 109 Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Using the touch-screen printer model 110 3 Touch Wipe Disk, and then touch one of the following: • Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass. • Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a verification pass. A secure overwrite is compliant with the DoD 5220.22‑M standard for securely erasing data from a hard disk. Highly confidential information should be wiped using this method.
Using the touch-screen printer model 111 3 Touch Disk Encryption > Enable. Note: Enabling disk encryption will erase the contents of the printer hard disk. 4 Touch Yes to proceed with disk wiping. Notes: • Do not turn off the printer during the encryption process. Doing so may result in loss of data. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. • A status bar will indicate the progress of the disk wiping task.
Paper and specialty media guide 112 Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities. When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting.
Paper and specialty media guide 113 – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes. Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
Paper and specialty media guide 114 • Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions. Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu, then transparencies can be printed at a temperature up to 195°C (383°F).
Paper and specialty media guide 115 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood.
Paper and specialty media guide • • • • 116 Thickness (impacts how much can be loaded into a tray) Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) Surface friction (determines how easily sheets can be separated) Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer) • Brightness and texture (look and feel) Recycled papers are better than ever; however, the amount of r
Paper and specialty media guide 117 Supported paper sizes, types, and weights Supported paper sizes Paper size Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode A4 210 x 297 mm (8.3 x 11.7 in.) A5 X 148 x 210 mm (5.8 x 8.3 in.) A6 X X 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.) X Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive X 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico)1 216 x 340 mm (8.5 x 13.4 in.
Paper and specialty media guide Paper size 118 Standard tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode X X X X X X B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X X Other Envelope X X X DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) 229 x 356 mm (9 x 14 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
Paper and specialty media guide Paper type 119 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Heavy Paper2 Rough/Cotton X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Understanding the printer menus 120 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Configure MP Network Setup Page2 Reports Substitute Size Paper Texture Profiles List Print Fonts Network Card TCP/IP Paper Weight Print Directory IPv6 Paper Loading Print Demo Wireless Custom Types Asset Report AppleTalk Custom Names1 Standard Network3 Standard USB Parallel4 Universal Setup S
Understanding the printer menus 121 Paper menu Default Source menu Use To Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MP Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 122 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 123 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded.
Understanding the printer menus 124 Configure MP menu Use To Configure MP Cassette Manual First Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual‑feed print jobs. • First configures the multipurpose feeder as the primary paper source.
Understanding the printer menus 125 Use To Labels Texture Smooth Normal Rough Specify the relative texture of the labels loaded. Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded. Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded. Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded.
Understanding the printer menus 126 Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded. Card Stock Weight Light Normal Heavy Specify the relative weight of the card stock loaded. Transparency Weight Light Normal Heavy Specify the relative weight of the transparencies loaded. Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded.
Understanding the printer menus 127 Use To Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded. Light Weight Light Specify that the weight of the paper loaded is light. Heavy Weight Heavy Specify that the weight of the paper loaded is heavy. Cotton/Rough Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded. Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded.
Understanding the printer menus 128 Use To Light Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Heavy Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Custom [x] Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported.
Understanding the printer menus 129 Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–8.5 inches 76–216 mm Set the portrait width. Notes: • Inches is the US factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Understanding the printer menus 130 Use To Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled.
Understanding the printer menus 131 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When Off is used, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off.
Understanding the printer menus 132 Use To Standard Network Setup OR Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless AppleTalk Display and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network.
Understanding the printer menus 133 TCP/IP menu To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers connected to print servers. Use To Set Hostname Set the host name. Notes: • This setting can be changed only from the Embedded Web Server.
Understanding the printer menus 134 Use To Enable DDNS Yes No View or change the current DDNS setting. Enable mDNS Yes No View or change the current mDNS setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses. Note: Yes is the factory default setting. Note: Yes is the factory default setting.
Understanding the printer menus 135 Wireless menu Note: This menu is available only in printer models connected to a wireless network. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup >Wireless • Network/Ports > Network [x] > Network [x] Setup > Wireless Use To Wi‑Fi Protected Setup (WPS) Start Push Button Method Start PIN Method Establish a wireless network and enable network security.
Understanding the printer menus 136 Use To Activate Yes No Enable or disable AppleTalk support. View Name Show the assigned AppleTalk name. Note: Yes is the factory default setting. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network.
Understanding the printer menus 137 Use To USB Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the USB input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes. • The USB buffer size value can be changed in 1-K increments.
Understanding the printer menus 138 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 139 Use To Advanced Status On Off Enable bidirectional communication through the parallel port. Protocol Standard Fastbytes Specify the parallel port protocol. Notes: • On is the factory default setting. • Off disables parallel port negotiation. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems.
Understanding the printer menus 140 SMTP Setup menu Use To Primary SMTP Gateway Specify SMTP server gateway and port information. Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5–30 Specify the amount of time in seconds before the server stops trying to send an e‑mail. Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer.
Understanding the printer menus 141 Security menu Miscellaneous Security Settings menu Use To Login Restrictions Login failures* Failure time frame* Lockout time* Panel Login Timeout Remote Login Timeout Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Notes: • “Login failures” specifies the number of failed login attempts before users are locked out. Settings range from 1–10. 3 attempts is the factory default setting.
Understanding the printer menus 142 Use To Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs. Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting.
Understanding the printer menus 143 Use To Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0–23 Severity of events to log 0–7 Specify how and whether or not audit logs are created. Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. • Enable Remote Syslog determines if logs are sent to a remote server. No is the factory default setting.
Understanding the printer menus 144 Use To Time Zone [list of time zones] Select the time zone. Automatically observe DST On Off Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Note: GMT is the factory default setting for non‑touch‑screen printer models. Note: On is the factory default setting.
Understanding the printer menus 145 Settings menu General Settings General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display.
Understanding the printer menus 146 Use To Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Notes: • For touch‑screen printer models, touch Eco‑Mode, and then select from the options. • Off is the factory default setting. Off resets the printer to its factory default settings. • Energy minimizes the power used by the printer. • Energy/Paper minimizes the use of power and of paper and specialty media.
Understanding the printer menus 147 Use To Keyboard1 Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkish Czech Simplified Chinese Traditional Chinese Japanese Custom Key [x] Specify a language and custom key information for the printer control panel keyboard. The additional tabs enable access to accent marks and symbols from the printer control panel keyboard.
Understanding the printer menus 148 Use To Displayed Information1 Left side Right side Custom Text [x] Specify what is displayed on the upper left and right corners of the home screen. For the Left side and Right side options, select from the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes: • IP Address is the factory default setting for Left side.
Understanding the printer menus 149 Use To Displayed Information (continued)1 Paper Jam Load Paper Service Errors Customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors. Select from the following options: Display Yes No Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. • Default is the factory default setting for Message to Display.
Understanding the printer menus 150 Use To Audio Feedback1 Button Feedback On Off Volume 1–10 Specify whether icons and buttons have audio feedback. Show Bookmarks1 Yes No Specify whether bookmarks are displayed from the Held Jobs area. Web Page Refresh Rate1 30–300 Specify the number of seconds between Embedded Web Server refreshes. Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Note: Yes is the factory default setting.
Understanding the printer menus 151 Use To Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the amount of time the printer waits before it enters Hibernate mode. Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set the printer to Hibernate mode even if there is an active Ethernet connection.
Understanding the printer menus 152 Use To Print Recovery Auto Continue Disabled 5–255 sec Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period. Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages. Note: Disabled is the factory default setting. Notes: • Auto is the factory default setting.
Understanding the printer menus 153 Use To GUI Log Level1 Everything (0) Keys (1) Debug (2) Warnings (3) Errors (4) Critical (5) System Info (6) Note: This setting only appears in debug builds. Factory Defaults Do Not Restore Restore Now Return the printer settings to the factory default settings. Notes: • Do Not Restore is the factory default setting. Do Not Restore keeps the user‑defined settings. • All downloads stored in the RAM are deleted.
Understanding the printer menus 154 Use To Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Stack the pages of a print job in sequence when printing multiple copies. Sides (Duplex) 1 sided 2 sided Specify whether prints are on one side or on both sides of the paper. Duplex Binding Long Edge Short Edge Define binding for duplexed pages in relation to paper orientation. Note: On is the factory default setting. Note: 1 sided is the factory default setting.
Understanding the printer menus 155 Use To Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted. Notes: • Off is the factory default setting. No separator sheets are included in the print job. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to On. If Collate is set to Off, then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Understanding the printer menus 156 Use To Print Area Normal Whole Page Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting.
Understanding the printer menus 157 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: 1 Click File > Print. 2 Click Properties, Preferences, Options, or Setup. For Macintosh users: 1 Choose File > Print. 2 Adjust the settings from the print dialog and pop‑up menus.
Understanding the printer menus 158 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images when using Paper Saver.
Understanding the printer menus 159 Use To Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus.
Understanding the printer menus 160 Use To Disk Near Full Action None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Determine and set how the printer responds when the printer hard disk is nearly full.
Understanding the printer menus 161 Use To Format Flash Yes No Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. • Flash memory refers to the memory added by installing a flash memory card in the printer. • The flash memory option card must not be read/write‑ or write‑protected.
Understanding the printer menus 162 Use To Annotations Do Not Print Print Print annotations in a PDF. Note: Do Not Print is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash/Disk Establish the font search order. Note: Off is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 163 Use To Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Notes: • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets are shown.
Understanding the printer menus 164 Use To PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. PCL Emulation Settings Auto LF after CR On Off Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Understanding the printer menus 165 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT N
Understanding the printer menus 166 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 167 Use To Printing Guide Print information about loading paper and other specialty media. Media Guide Print a list of the paper sizes supported in trays and feeders. Print Defects Guide Print information about resolving print defects. Menu Map Print a list of the printer control panel menus and settings. Information Guide Print a guide in locating additional information.
Saving money and the environment 168 Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Maintaining the printer 169 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer 170 Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption.
Maintaining the printer 171 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the toner. 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer.
Maintaining the printer 173 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 174 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Maintaining the printer 175 Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options. • Keep the printer in an upright position. • Avoid severe jarring movements.
Clearing jams 176 Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper • • • • Incorrect loading of paper Do not remove a tray while the printer is printing.
Clearing jams 177 • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand.
Clearing jams 178 Area Printer control panel message What to do 1 Standard bin [x]‑page jam, clear standard bin. [20y.xx] Remove the jammed paper. 2 Rear door [x]‑page jam, open rear door. [20y.xx] Open the rear door, and then remove the jammed paper. 3 Tray 1 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] Pull tray 1 completely out, then push the front duplex flap down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams.
Clearing jams 179 2 Pull out the toner cartridge using the handle. 3 Lift the green handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 4 Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Clearing jams 5 Lift the green flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 181 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, touch models, select Next > to clear the message and continue printing.
Clearing jams [x]‑page jam, open rear door. [20y.xx] 1 Open the front door. 2 Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 183 4 Close the rear door. 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, clear standard bin. [20y.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the printer control panel, touch models, select Next > to clear the message and continue printing.
Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Pull the tray completely out of the printer. 2 Locate the blue lever, and then pull it down to release the jam. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 185 4 Insert the tray. 5 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, open tray [x]. [24y.xx] 1 Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Clearing jams 186 3 Insert the tray. 4 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > . [x]‑page jam, clear manual feeder. [25y.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex the sheets of paper back and forth to loosen them, and then fan them.
Clearing jams 187 3 Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. 4 From the printer control panel, touch models, select Next > to clear the message and continue printing. For non‑touch‑screen printer > Clear the jam, press OK > .
Troubleshooting 188 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if both the toner cartridge and imaging unit are MICR (Magnetic Ink Character Recognition) or non-MICR supplies. Note: For a list of supported supplies, visit our Web site or contact the place where you purchased the printer. 2 Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
Troubleshooting 189 Change [paper source] to [custom string] load [paper orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then verify that the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to confirm. • Cancel the print job.
Troubleshooting 190 • The print job is sent from a flash drive that is no longer attached to the USB port. • The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model. From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. Defective flash detected [51] Try one or more of the following: • Replace the defective flash memory card.
Troubleshooting 191 Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size of paper in the tray. • From the printer control panel, select Continue to clear the message and print using a different tray. For non‑touch‑screen printer models, press • • • • to confirm. Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Troubleshooting 192 Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional printer memory. Load [paper source] with [custom string] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper.
Troubleshooting 193 Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder that has the correct size and type of paper, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
Troubleshooting 194 Load manual feeder with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • Depending on your printer model, touch Continue or press to clear the message and continue printing. is selected, then the printer manually overrides Note: If no paper is loaded in the feeder when Continue or the request, and then prints from an automatically selected tray. • Cancel the current job.
Troubleshooting 195 Non‑Printer Manufacturer [supply type], see User’s Guide [33.xy] Note: The supply type can be a toner cartridge or the imaging unit. The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Troubleshooting 196 Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge. For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide. • If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it. Note: If the message appears after reinstalling the supply, then the cartridge is defective.
Troubleshooting 197 Replace maintenance kit, 0 estimated pages remain [80.xy] Contact customer support or your service representative, and then report the message. The printer is scheduled for maintenance. Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Troubleshooting 198 • Update the network firmware in the printer or print server. For more information, contact customer support. Standard parallel port disabled [56] • From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. Notes: • The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu is not set to Disabled.
Troubleshooting 199 Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and need to be replaced. Unsupported option in slot [x] [55] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet.
Troubleshooting 200 Action Yes No Step 3 Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Go to step 6. Make sure to match the following: Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet.
Troubleshooting 201 Action Yes No Step 10 Go to step 11. Use correct printer driver settings. Go to step 12. Install the correct printer driver. Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Step 11 Check the installed printer driver. Is the correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support.
Troubleshooting 202 Option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. Check if the internal option is properly installed in the controller board.
Troubleshooting 203 Tray problems Action Yes No Step 1 a Open the tray and do one or more of the following: The problem is solved. Go to step 2. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 204 Internal Solutions Port does not operate correctly Action Yes No Step 1 Go to step 2. Check if you have a supported ISP. Make sure the Internal Solutions Port (ISP) is installed. a Install the ISP. For more information, see “Installing an Internal Solutions Port” on page 15. b Print a menu settings page, and then check if the ISP is listed in the Installed Options list. Note: An ISP from another printer may not work on this printer.
Troubleshooting 205 Paper feed problems Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper.
Troubleshooting 206 Jammed pages are not reprinted Action Yes No The problem is solved. Contact customer support. a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto. 3 Depending on your printer model, press or touch Submit. b Resend the pages that did not print.
Troubleshooting 207 Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB slot. Check if the flash drive is inserted into the front USB slot. Note: The flash drive will not work if it is inserted into the rear USB slot. Is the flash drive inserted into the front USB slot? Step 2 Check if the printer is busy. Note: A green blinking light indicates that the printer is busy. Wait until the printer is Go to step 3.
Troubleshooting Action 208 Yes No The problem is solved. Go to step 3. Step 2 a Check if the printer is plugged in and turned on, and if Ready appears on the printer display. b Resend the print job. Do the jobs print? Step 3 The problem is solved. Go to step 4. If an error message appears on the printer display, then clear the message. Note: The printer continues to print after clearing the message.
Troubleshooting 209 Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 94. Open the held jobs folder on the printer display, and then verify that your print job is listed.
Troubleshooting 210 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. a From the printer control panel, navigate to: Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting Action 211 Yes No The problem is solved. Go to step 3. Step 2 a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 a Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. b Resend the print job. The problem is solved. Go to step 4.
Troubleshooting Action 212 Yes No a From the printer control panel, set the paper size and type in the Paper The problem is solved. Contact customer support. menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly? Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job.
Troubleshooting 213 Action Yes No Step 2 a Check the original file for manual page breaks. The problem is solved. Contact customer support. b Resend the print job. Did the file print correctly? Print quality problems Characters have jagged or uneven edges Action Yes Go to step 2. Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No Select a font that is supported by the printer.
Troubleshooting 214 Clipped pages or images Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 215 Shadow images appear on prints Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Go to step 4. The problem is solved. Contact customer support. The problem is solved. Load paper with the correct paper type and weight in the tray.
Troubleshooting 216 Gray background on prints Action Yes No Step 1 a From the Quality Menu on the printer control panel, decrease the toner darkness. The problem is solved. Go to step 2. Note: 8 is the factory default setting. b Resend the print job. Did the gray background disappear from the prints? Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. a Remove the toner cartridge. b Remove the imaging unit.
Troubleshooting 217 Incorrect margins on prints Action Yes No Step 1 The problem is solved. Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3.
Troubleshooting 218 Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.
Troubleshooting 219 Print irregularities Action Yes Go to step 2. Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved.
Troubleshooting 220 Repeating defects appear on prints Action Yes Step 1 Go to step 2. 1 Check if the distance between the defects equal to 80 mm (3.15 in.) 2 Take note of the distance, and then contact customer support or your service representative. Measure the distance between the defects. Check for a distance between the defects that equals: • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.
Troubleshooting Action 221 Yes Go to step 3. Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Is the tray set to the type, texture, and weight of the paper loaded? No Do one or more of the following: • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 222 Print is too light Action Yes Go to step 2. Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too light? Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4.
Troubleshooting 223 Action Yes No Step 6 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. 2 Firmly shake the imaging unit.
Troubleshooting 224 Action Yes No Step 2 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Yes No 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge.
Troubleshooting 225 Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 226 Streaked horizontal lines appear on prints Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. b Resend the print job. No The problem is solved. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support.
Troubleshooting 227 Streaked vertical lines appear on prints Action Yes Go to step 2. Step 1 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Do streaked vertical lines appear on prints? Step 2 Go to step 3. From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 228 Action Yes Step 5 Contact customer The problem is solved. support or your service representative. Replace the imaging unit, and then resend the print job. No Do streaked vertical lines appear on prints? Horizontal voids appear on prints Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. The problem is solved.
Troubleshooting 229 Vertical voids appear on prints Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Step 2 Go to step 3. a From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. The problem is solved. b Resend the print job. Do vertical voids appear on prints? Do vertical voids appear on prints? Step 3 Go to step 4.
Troubleshooting 230 Toner fog or background shading appears on prints Action Yes No Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. a Remove, and then install the imaging unit. b Resend the print job. Does fog or shading appear on prints? Step 2 Replace the imaging unit, and then resend the print job. The problem is solved. Contact customer support or your service representative. Does fog or shading appear on prints? Toner rubs off Action Yes No Step 1 Go to step 2.
Troubleshooting 231 Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Contact customer support. The problem is solved. Is the print density uneven? Solving home screen applications problems This troubleshooting step applies only to touch‑screen printer models. An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. Check the system log for relevant details.
Troubleshooting 232 Embedded Web Server does not open Action Yes No Step 1 a Turn on the printer. The problem is solved. Go to step 2. b Open a Web browser, and then type the printer IP address. c Press Enter. Does the Embedded Web Server open? The problem is solved. Go to step 3. Step 2 Make sure the printer IP address is correct.
Troubleshooting 233 Action Yes Step 5 The problem is solved. Contact your system support person. Temporarily disable the Web proxy servers. Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. No Does the Embedded Web Server open? Contacting customer support When you contact customer support, describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to find a solution.
Notices 234 Notices Product information Product name: Mono Laser Printer Machine type: 4514 Model(s): 630, 635, 646, and their equivalent models Edition notice October 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 235 harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Notices 236 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. Static sensitivity notice This symbol identifies static-sensitive parts.
Notices 237 Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
Notices 238 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 30 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 239 European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC and 2009/125/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits and the ecodesign of energyrelated products.
Notices 240 En application des réglementations d'Industry Canada, l'utilisation d'une antenne de gain supérieur est strictement interdite. Pour empêcher toute interférence radio au service faisant l'objet d'une licence, cet appareil doit être utilisé à l'intérieur et loin des fenêtres afin de garantir une protection optimale. Si le matériel (ou son antenne d'émission) est installé à l'extérieur, il doit faire l'objet d'une licence.
Notices RO 241 SE SI SK TR UK Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF. Deutsch Hiermit erklärt Lexmark International, Inc.
Notices 242 Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky príslušné ustanovenia smernice 1999/5/ES. Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
Index 243 Index Numerics C 250‑sheet tray installing 25 550‑sheet tray installing 25 cables Ethernet 36, 71 parallel 36 USB 36, 71 canceling print job, from computer 56, 95 canceling a print job from a computer 56, 95 from the printer control panel 56, 95 cannot open Embedded Web Server 232 card stock loading, multipurpose feeder 44, 85 tips 112 Cartridge low [88.xy] 188 Cartridge nearly low [88.xy] 188 Cartridge very low, [x] estimated pages remain [88.xy] 188 Cartridge, imaging unit mismatch [41.
Index conserving supplies 168 contacting customer support 233 control panel, printer 35 indicator light 36, 68 Sleep button light 36, 68 controller board accessing 11, 38, 73 creating custom name paper type 89 creating the printer control panel PIN 58, 101 Custom Names menu 128 custom paper type assigning 49 custom paper type name assigning 89 creating 49 Custom Type [x] assigning a paper type 49 creating custom name 89 Custom Type [x] name creating 49 Custom Types menu 128 D Default Source menu 121 Defec
Index Hibernate mode using 62, 105 Hibernate Timeout setting 62, 105 hiding icons on the home screen 76 home screen buttons, understanding 69 customizing 76 hiding icons 76 showing icons 76 home screen applications configuring 77 finding information 77 home screen buttons understanding 69 home screen buttons and icons description 68 HTML menu 165 I icons on the home screen hiding 76 showing 76 Image menu 166 imaging unit ordering 169 replacing 172 Imaging unit low [84.xy] 190 Imaging unit nearly low [84.
Index Flash Drive 153 General Settings 145 Help 166 HTML 165 Image 166 IPv6 134 Job Accounting 159 list of 120 Miscellaneous 141 Network [x] 130 Network Card 132 Paper Loading 127 Paper Size/Type 121 Paper Texture 124 Paper Weight 126 Parallel [x] 137 PCL Emul 162 PDF 161 PostScript 162 Quality 158 Reports 129, 132 Security Audit Log 142 Set Date and Time 143 Setup 155 SMTP Setup menu 140 Standard Network 130 Standard USB 136 Substitute Size 124 TCP/IP 133 Universal Setup 129 Utilities 160 Wireless 135 XPS
Index clipped pages or images 214 gray background on prints 216 horizontal voids appear on prints 228 print irregularities 219 print is too dark 220 print is too light 222 printer is printing solid black pages 225 repeating print defects appear on prints 220 shadow images appear on prints 215 skewed print 224 streaked horizontal lines appear on prints 226 streaked vertical lines 227 toner fog or background shading 230 toner rubs off 230 toner specks appear on prints 229 transparency print quality is poor 2
Index Load manual feeder with [paper size] [paper orientation] 193 Load manual feeder with [paper type] [paper size] [paper orientation] 194 Maintenance kit low [80.xy] 194 Maintenance kit nearly low [80.xy] 194 Maintenance kit very low, [x] estimated pages remain [80.xy] 194 Memory full [38] 194 Network [x] software error [54] 194 Non‑Printer Manufacturer [supply type], see User’s Guide [33.xy] 195 Not enough free space in flash memory for resources [52] 195 Printer had to restart.
Index security modifying confidential print settings 57, 100 Security Audit Log menu 142 security lock 64, 108 security settings erasing 65 security settings information erasing 109 security Web page where to find 66, 111 selecting a location for the printer 9, 10 selecting paper 115 Serial option [x] error [54] 197 serial printing setting up 96 Set Date and Time menu 143 setting paper size 39, 79 paper type 39, 79 TCP/IP address 133 setting Hibernate Timeout 62, 105 setting up serial printing 96 setting u
Index gray background on prints 216 horizontal voids appear on prints 228 print irregularities 219 print is too dark 220 print is too light 222 printer is printing solid black pages 225 repeating print defects appear on prints 220 shadow images appear on prints 215 skewed print 224 streaked horizontal lines appear on prints 226 streaked vertical lines 227 toner fog or background shading 230 toner rubs off 230 toner specks appear on prints 229 transparency print quality is poor 225 uneven print density 231
User’s Guide 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN ©2013 TOSHIBA TEC CORPORATION All rights reserved R13082002100-TTEC OME13038800 Ver00 F 2013-10
