User's Guide

95
If Something Goes Wrong
Display problems
Here are some typical problems and how to solve them:
The USB Power cable to the USB/AC adaptor work
correctly, but the battery will not charge.
The tablet’s battery does not charge while the device is
consuming full power. Try turning off the device.
The battery may be too hot or too cold to charge properly. If
you think this is the probable cause, let the battery reach
room temperature and try again.
If the battery has completely discharged, it will not begin
charging immediately. Leave the USB/AC adaptor and power
cord/cable connected, wait 20 minutes and see if the battery
is charging.
The battery appears not to power the device for as
long as it usually does.
If you frequently repeat shallow charge and discharge, the
battery meter may become inaccurate. Let the battery
discharge completely, then try charging it again.
Check the power options via your Power Plans (see “Power
Plans” on page 70). Have you added a device that takes its
power from the battery? Is your software using the internal
storage drive more? Is the display power set to turn off
automatically? Was the battery fully charged to begin with?
All these conditions affect how long the charge lasts.
After a period of time, the battery will lose its ability to
perform at maximum capacity and will need to be replaced.
This is normal for all batteries. Visit the Toshiba Web site at
accessories.toshiba.com. Refer to this site often to stay
current on the most recent software and hardware options
for your device, and for other product information.
For more information on maintaining battery power, see
“Changing the battery” on page 72.
Display problems
Here are some typical display problems and their solutions:
The screen is blank.
Display Auto Off may have gone into effect. Touch the screen
to activate it.
❖ If you are using the built-in screen, make sure the display
priority is not set for an external monitor. To do this,
swipe in from the right, and when the charms appear,
touch
Devices ( ). Touch Project ( ), and then touch
Second screen.