Datasheet

WARRANTY EXTENSION I ENGLISH 2
EN
OBTAINING SERVICE
To obtain service, please contact your local Authorised Service Provider or
the Toshiba Support Centre, which will be open week days between 9 a.m.
and 5 p.m. local time, excluding public holidays. Please find the most recent
contacts at:
toshiba-europe.com/asp-locator
To help our Support Centre Agents identify the problem and respective
replacement parts in the most efficient way, please be ready to provide a
description of any failure that you have encountered.
When calling, please also ensure that you have access to your Toshiba system
and be ready to provide the serial number and model number found on the
reverse side of your Toshiba product.
Should the Toshiba Support Centre discover any hardware malfunctions, all
the items identified as such will need to be shipped to the Service Centre.
If your product is eligible for Pick-up & Return service, Toshiba will arrange
a pick-up of the defective unit from your location, repair it and then return it
once repaired. Toshiba will incur all repair, logistics and insurance costs in
this process.
Toshiba, its Authorised Resellers and Service Providers reserve the right to
request a proof of purchase (e.g. a paid and dated invoice from the Authorised
Reseller) stating model and serial number, before accepting any service claim.
CUSTOMER OBLIGATIONS
Please ensure that all data on your Toshiba product have been fully backed
up before returning your product to your Toshiba Authorised Service Provider
in connection with a warranty claim. Remove any confidential, proprietary or
personal data and information.
Toshiba is not responsible for damage to or loss of any programs, data or
removable storage media, or the restoration or reinstallation of any programs
or data.
Toshiba shall not be liable for loss of profits or any consequential loss, loss of
data, loss of software or the cost of software reconfiguration.
PARTS AND MATERIALS
Toshiba will, at its option, repair or replace the product or any parts covered
by the standard warranty by new or refurbished parts free of charge during
the whole service period, except batteries. The warranty for batteries is limited
to 1 year due to the nature of the item, unless your purchased Service also
includes a Battery Replacement Service option. A detailed description can be
found in the section ‘Additional Service options’.
Any product or component repaired or replaced under this service shall be
covered for the remainder of the warranty period applying to the product
or component, or for three months, whichever is longer. All products and
components that have been replaced under warranty shall become Toshiba’s
property.
If replacement of the keyboard is required, only English language keyboards
or keyboards in the native language of the country where service is provided,
if available, will be provided.
SERVICE DESCRIPTION
This Warranty Extension allows you to extend your standard warranty for an
additional period as described on the purchased service.
This service applies to Toshiba Laptops, All-in-One PCs, Netbooks and
Tablets (hereinafter called products). For more product compatibility details,
please visit:
toshiba.eu/services
During this extended warranty period, you can take or send your defective
Toshiba product to a Toshiba Authorised Service Provider and service parts
and labour costs required to repair that product will be provided free-of-
charge, ensuring comprehensive protection for your investment.
These terms and conditions apply in addition to the standard warranty terms
and conditions and shall prevail in case of conflict.
This service is only available for products purchased in Europe.
This service does not affect your statutory rights.
REGISTRATION & SERVICE ACTIVATION
This service is only valid if purchased within 1 year of procurement of your
Toshiba product and must be activated within 30 days after purchase. To
activate your service, you must register the product through the following
internet website:
toshiba-europe.com/registration
Please be ready to provide information about this service, your product and
user data in order to register. If you have already activated your service during
purchase on the Toshiba Store, you do not need to reactivate your service on
our website.
After registering successfully, you will receive a confirmation e-mail and will be
entitled to this service.
This service is only valid for the Toshiba product for which it is registered.
CUSTOMER REPLACEABLE UNITS (CRU)
Some service parts are specifically designed for easy customer removal and
replacement and are referred to as CRU. If during remote troubleshooting
and diagnosis, the Support Centre Agent determines that the repair can
be accomplished by yourself, Toshiba will ship both the service part and
documentation for the exchange process to you. If requested by Toshiba,
the original part will have to be returned to Toshiba. This will be at Toshiba’s
expense.
COUNTRY COVERAGE
If you have purchased a European Warranty Extension, this service is available
across Europe in all countries in which Toshiba has Authorised Service
Providers.
If you have purchased an International Warranty Extension, this will be available
in countries worldwide in which Toshiba has Authorised Service Providers.
TOSHIBA WARRANTY EXTENSION
ENGLISH SERVICE TERMS AND CONDITIONS 2