Instruction Manual

4-2 If Something Goes Wrong User's Manual
Equium 8000 User's Manual – 04CHAP.DOC – ENGLISH – Printed on 22/09/00 as 04_800UK
Problems that are easy to fix
The more you work with the computer, the more likely you are to
encounter the following problems. You can resolve them relatively easily.
Your program stops responding.
If you are working with a program that suddenly freezes all operations,
chances are the program has stopped responding. This problem can
occur from time to time. To exit the failed program without shutting
down Windows or closing other programs:
1. Press Ctrl, Alt, and Del simultaneously (once).
The Close Program dialog box appears.
If you are using Windows 2000, a preliminary dialog box appears.
Click Task Manager, then the Applications tab to get to the list of
programs.
2. In the Close Program dialog box (or the Applications tab if you are
using Windows 2000), look for the words “Not responding” beside a
program’s name, select the program, then click End Task.
Closing the failed program should allow you to continue working. If
it does not, continue with step 2.
3. Close the remaining programs by clicking End Task.
4. Click Shut Down, select Restart, then click Yes.
Your computer shuts down and restarts Windows.
Avoid pressing Ctrl, Alt and Del simultaneously twice to restart the
computer unless absolutely necessary.
Your program has performed an illegal operation.
If you receive this message, record the details and consult the software
manufacturer.
To record the details:
1. Click the Details button and select (Press Ctrl and A simultaneously)
the text Windows displays.
2. Press Ctrl and C simultaneously to copy the text to the clipboard.
3. Open Notepad (click Start, point to Programs, then point to
Accessories and click Notepad).
4. Press Ctrl and V simultaneously to paste the details into Notepad.
5. Add a paragraph break and type some notes describing what you
were doing when you received the message.
6. Save the file and refer to it when you contact the software
manufacturer.