Manual

Product Support
User's Manual D-1
Version
1
Last Saved on 03/sep/01 7:23
Equium 8100D/M – D-APEND.DOC – ENGLISH – Printed on 23/sep/01 as AD_800UK
Appendix D
Product Support
If you need further assistance
If you have followed the recommendations in this guide and are still
having problems, you may need additional technical assistance.
Before you call
Since some problems may be related to the operating system or the
program you’re using, it’s important to investigate other sources of
assistance first. Try the following before contacting Toshiba:
■
Review the troubleshooting information in your Windows operating
system documentation.
■ If the problem occurs while you are running a program, consult the
program’s documentation for troubleshooting suggestions. Contact
the software company’s technical support group for their assistance.
■ Consult the dealer from whom you purchased your computer and/or
program. Your dealer is your best source for current information.
Toshiba Europe internet/World Wide Web address
http://www.toshiba-tro.de
http://www.toshiba-europe.com
Information to gather before you call
To aid Toshiba, make sure you have:
■ The computer and any optional devices related to the problem.
■
The name and version of the program involved in the problem along
with its installation diskettes or CD-ROM.
■ A description of what you were doing when the problem occurred.
■
The exact error messages and when they occurred.
■ The computer’s serial number. (You can find this number on the
underside of your computer.)
Equium 8100D/M
User's Manual D-1