User Manual

Toshiba A80 9-9
Troubleshooting
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Network and Entertainment.
Problem Procedure
You cannot access a
CD/DVD in the drive.
Make sure the drive's drawer is securely.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to Media care section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others do
not.
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD's documentation.
Check the type of CD/DVD you are using.
The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD™
(single/multi-session), CD-ROM
Mode 1, Mode 2, CD-ROM XA Mode
2 (Form1, Form2), Enhanced CD
(CD-EXTRA), CD-G (Audio CD
only).
Recordable: CD-R, CD-RW, CD
Check the region code on the DVD. It must match
that on the CD-RW/DVD-ROM drive. Region
codes are listed in Chapter 2, The Grand Tour.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
■ Use only media recommended by TOSHIBA.
■ Do not use the mouse or keyboard during
writing.
■ Use only the software supplied with the
computer for recording.
■ Do not run or start other software during
writing.
■ Do not jar the computer during writing.
■ Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.