Owner manual

9-8 User’s Manual
Troubleshooting
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access a
disc in the drive
Make sure the drive's drawer is securely.
Press gently until it clicks into place.
Open the drawer and make sure the disc is properly
seated. It should lie flat with the label facing up.
A foreign object in the drawer could block laser light
from reading the disc. Make sure there is no
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with a
clean cloth dipped in water or a neutral cleaner.
Refer to Media care section in Chapter 4 for details
on cleaning.
Some discs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the disc's documentation.
Check the type of disc you are using. The drive
supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD™
(single/multi-session), CD-ROM
Mode 1, Mode 2, CD-ROM XA Mode
2 (Form1, Form2), Enhanced CD
(CD-EXTRA), CD-G (Audio CD only)
Recordable: CD-R, CD-RW, CD
Check the region code on the DVD. It must match
that on the CD-RW/DVD-ROM drive. Region codes
are listed in the optical disc section in Chapter 2,
The Grand Tour.
Cannot write
correctly
If you have trouble writing, make sure you are
observing the following precautions:
■ Use only media recommended by TOSHIBA.
■ Do not use the mouse or keyboard during
writing.
■ Use only the software supplied with the
computer for recording.
■ Do not run or start other software during writing.
■ Do not jar the computer during writing.
■ Do not connect/ disconnect external devices or
install/remove internal cards during writing.
If problems persist, contact your dealer.