Telecommunication Systems Division ® Voice Processing Systems Stratagy iES32, ES4, ES80, ES96, ES96R User Guide January 2003
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Organization .............................................................................................................. vii Conventions .............................................................................................................. viii Action/Response Table ........................................................................................ ix Related Documents/Media ...........................................................................................
Contents Chapter 2 –Getting Started Return Receipt .....................................................................................................11 Future Delivery ...........................................................................................................11 Message Destination Selections .................................................................................12 Personal Distribution Lists ...................................................................................
Contents Chapter 5 –Manage Mailbox Chapter 5 – Manage Mailbox Change Greeting ........................................................................................................ 54 Create or Record Over a Personal Greeting ........................................................ 55 Select a Personal Greeting ................................................................................... 57 Review a Personal Greeting ................................................................................
Contents Appendix B –Fax Printer Driver Appendix B – Fax Printer Driver Configure/Personalize Fax Printer Driver ..................................................................94 Use Fax Printer Driver ...............................................................................................97 SES Fax Client Screen ...............................................................................................98 Schedule Fax for Future Delivery .......................................................
Contents Appendix G –Using Stratagy ES with a Strata Legacy System Appendix G – Using Stratagy ES with a Strata Legacy System Call Forward ............................................................................................................ 126 Set Call Forward to Stratagy ES ........................................................................ 126 Cancel Call Forward ..........................................................................................
Contents Appendix G –Using Stratagy ES with a Strata Legacy System vi Stratagy ES User Guide 01/03
Introduction This guide describes the voice messaging capabilities and procedures for making the Stratagy ES and Stratagy iES32 Voice Processing System work for you. Organization This guide is divided as follows: • Chapter 1 – The Grand Tour is an overview of the Stratagy ES system. Topics covered are: features to personalize your mailbox; an explanation of message folders, greetings, types and destinations; special delivery options; and available user options and prompts.
Introduction Conventions • Appendix C – Automatic Speech Recognition contains step-by-step instructions on using the optional speech recognition feature. • Appendix D – Unified Messaging with Outlook Integration contains step-bystep instructions on using the optional Unified Messaging feature. • Appendix E – Unified Messaging with IP Integration contains instructions on recording and sending a .wav file using Windows® Sound Recorder.
Introduction Conventions Conventions $ULDO EROG Courier Description Represents telephone buttons. Shows a computer keyboard entry or screen display. “Type” Indicates entry of a string of text. “Press” Indicates entry of a single key. For example: Type prog then press Enter. Plus (+) Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5.
Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Important! • • • • • Read this User Guide first, then use it with the Quick Reference Guide.
The Grand Tour 1 This chapter provides an overview of the system and covers the following general topics: • • • • • • • • • Features to personalize your mailbox Message folders Message types Greetings Special delivery options Message destinations User options User prompts User Tutorial (New User) Stratagy ES User Guide 01/03 1
The Grand Tour Overview Overview Stratagy ES manages multiple voice processing functions simultaneously 24-hours-aday, seven-days-a-week. Your mailbox is always available for callers to leave private voice or fax (optional feature) messages. In addition, you can update your greeting at your convenience or send and receive messages from any touchtone telephone. Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone.
Stratagy ES User Guide 01/03 Exit User Mode Cancel message and select new destination Cancel and Return to Main Menu Set Return Receipt request (On/Off) Return to previous menu Set Future Delivery Record Record a message, comment or reply (Press when finished.) Send and Return to Main Menu Review recording Re-record Append recording Select Additional Destinations Mailbox number plus Directory Personal Distribution List (1~25) Press when finished.
The Grand Tour Features to Personalize Your Mailbox Features to Personalize Your Mailbox The Stratagy ES Voice Processing System offers a variety of features to personalize your mailbox. The following are a few of those features: • Mailbox Security Code – Your mailbox has a security code. The code must be entered by you in order to “log into” your mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 22).
The Grand Tour Message Folders Single Message Folder Your messages reside in one message folder. When you access your mailbox, Stratagy ES announces you have “x messages, y is (are) new, z is (are) urgent, w fax(es).” New messages play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, Stratagy ES plays any saved messages in the mailbox. After you play the last message in the folder, Stratagy ES prompts, “End of messages.
The Grand Tour Message Folders If no new messages exist, Stratagy ES automatically accesses the Saved Message Folder. If you are in the Saved Message Folder, you can toggle back to the New Message Folder by pressing . Saved Message Folder Saved messages consist of messages that: • You save by pressing either during or after playing the message. Stratagy prompts, “This message will be saved in the Saved Message Folder.
The Grand Tour Message Folders New Message Folder The New Message Folder is configured identically for both the Dual Message and Multiple Message Folder mailboxes with the following exception: If no new messages exist in a Multiple Message Folder mailbox, Stratagy ES accesses the Saved Message Folder (if you have not created any personal folders) or plays the name/comment/number of all available personal folders. You are then requested to enter the folder number.
The Grand Tour Message Types Access Folders When you press from the New or Saved Message Folders or from the Main Menu, Stratagy ES checks your mailbox for personal folders. Depending upon whether it finds any, Stratagy ES performs the following procedures: Access Method No Personal Folders From New or Saved Message Folder, press . From Main Menu, press . Personal Folders Stratagy ES prompts you to: Goes to Saved Message Folder. • Enter a personal folder number. or press...
The Grand Tour Message Types Fax Message Note Fax Messaging is an optional feature in the Stratagy ES. Check with your System Administrator to find out if your system is configured for this feature. Fax messages can be sent to your mailbox and stored or forwarded along with voice messages. When you access your mailbox, Stratagy ES tells you the number of fax messages that are in your mailbox.
The Grand Tour Greetings Greetings You can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy. Depending on how your system is configured, callers may hear a separate busy greeting—the system or the custom busy greeting. See “Change User Options” on page 59 for details. Personal Personal greetings are greetings that you record for callers. Stratagy ES stores all recorded greetings under the personal greeting number (1~7) for your mailbox.
The Grand Tour Special Delivery Options Special Delivery Options In addition to recording and sending a new message, you can mark the message urgent, private, or request a return receipt. Urgent Messages can be marked urgent by the sender and always play first in the New Message Folder. After the message plays, the urgent status is removed. Private Messages can be marked private by the sender.
The Grand Tour Message Destination Selections Message Destination Selections At the beginning of the Send Messages menu, you are asked to enter the destination mailbox number(s).You can choose to enter a single destination (e.g., mailbox number) or multiple destinations (e.g., mailbox number, personal lists). Using the Multiple Destinations option enables you to address your message to all the recipients at the start of the menu.
The Grand Tour Message Destination Selections System Distribution Lists In addition to Personal Distribution Lists, Stratagy ES supports system-wide distribution lists created by the System Administrator for use by everyone in your company. You should check with your System Administrator to find out which lists are available. The “list comment” for the selected system list is played whenever you enter the mailbox number to confirm that the right list has been chosen.
The Grand Tour User Options User Options You can set your mailbox for Do Not Disturb (DND) or call screening, select or record a busy greeting (plays when your telephone is busy), designate where or how you are notified of a message, and set your mailbox to automatically copy messages to another mailbox. The following is a brief description of each of the options. Please see “Change User Options” on page 59 for more detailed information.
The Grand Tour User Prompts User Prompts The Stratagy ES system prompts only for menu options available to you. You do not hear prompts for options: • Not available in your Stratagy ES system (i.e., fax). • Not configured for your mailbox by the System Administrator (e.g., guest users, DND). Check with your System Administrator to verify which user options and features are available to you.
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Getting Started 2 This chapter instructs you on accessing and exiting your mailbox and outlines the user tutorial steps. User Tutorial When you log on to the Stratagy ES Voice Processing system for the very first time, you hear a tutorial that walks you through the following basic steps: • Record your name. Your name is announced whenever the directory is accessed, you select the system greeting, or another Stratagy ES user sends a message to you. • Record your personal greeting.
Getting Started Step 1: Access Your Mailbox Step 1: Access Your Mailbox The Main Menu (shown below) is your starting point for all of Stratagy ES’s messaging features. Pressing from most menus returns you to the Main Menu. To access your mailbox, you need to know: • The telephone number to access Stratagy ES • Your mailbox number • Your default security code Please ask your System Administrator if you do not have this information.
Getting Started Step 1: Access Your Mailbox If you receive new messages while you are logged on to your mailbox, Stratagy ES informs you that new messages have arrived every time you return to the Main Menu. 1. From an internal telephone, call Stratagy ES on ___________ ...or from an external telephone, call Stratagy ES on ___________. 2. When Stratagy ES answers, press . 3. Enter your mailbox number. 4. Enter the default security code. If you make a mistake while entering the code, press to re-enter.
Getting Started Step 2: Record Your Name Step 2: Record Your Name Your name is announced whenever the directory is accessed, you select the system greeting, or a message is sent by you to another Stratagy ES user. When you first enter your mailbox, the Stratagy ES tutorial prompts you to record your name and walks you through the entire recording sequence. You can re-record your name at any time (see “Record Your Name” on page 66). 1.
Getting Started Step 3: Record Your Personal Greeting Step 3: Record Your Personal Greeting The tutorial now prompts you to record your personal greeting. This greeting becomes your Personal Greeting #1. You can record up to six other greetings (see “Create or Record Over a Personal Greeting” on page 55 for instructions). Personal greetings should be informative and advise callers when you will be available to return their calls or respond to their messages.
Getting Started Step 4: Change Your Security Code Step 4: Change Your Security Code You should change your security code on a regular basis to ensure the privacy of your messages and personal greetings (see “Change Security Code” on page 62). Stratagy ES prompts you to enter your new security code and notifies you of the number of allowable digits.
Play Messages 3 This chapter explains how to use the Play Messages feature. It covers: • • • • • Accessing messages Playback controls Playing messages Special functions Retrieve and listen to e-mail messages Stratagy ES lights the message waiting light on your telephone when a voice or fax message has been left for you on the Stratagy ES system. Note Your telephone system and telephone must support a message waiting light for this feature to function.
Play Messages Access Messages Access Messages Once you press to play your messages, the following telephone keys assist you in going through your messages: Takes you to the next message or back to the top of the folder when you have reached the last message in the folder. Replays the current message. Takes you to the previous message or back to the last message in the folder when you have reached the top of the message folder.
Play Messages Playback Controls Play Next Message Plays next message in folder. If you are at the last message in the folder, goes to the first message in the same folder. Replay Current Message Plays previous message in folder. If you are at the first message in the folder, goes to the last message in the same folder. Play Previous Message Plays previous message in folder. If you are at the first message in the folder, goes to the last message in the same folder.
Play Messages Play Messages Play Messages When you access your mailbox, Stratagy ES tells you the number of urgent, new, saved, and fax messages (if supported by your system; check with your System Administrator) you have in your mailbox. When you press from the Main Menu to play messages (menu shown below), Stratagy ES automatically accesses the New Message Folder. If no messages exist in the New Message Folder, Stratagy ES automatically accesses the Saved Message Folder or Personal Folders.
Play Messages Play Messages 1. From the Main Menu, press . While the message plays, you can select to pause/ resume, to turn up volume, to turn down volume, to back up (rewind), to go forward (advance), and/or to change speed (toggle). 2. (Optional) While the message plays or immediately after, you can select one of the following: Play the next message A message plays. Skips to the beginning of the next message.
Play Messages Play Messages Note Messages are not moved to the saved folder until you log out of your mailbox, enabling you to return to the new message folder and replay the message. Delete the current message The Play Messages Menu plays. Flags the current message for deletion. The Play Messages Menu plays. When you exit Play Messages, Stratagy ES tells you the number of messages to be deleted. If you do not want to delete a message, save the message before exiting your mailbox.
Play Messages Special Functions Return to Main Menu Stratagy ES tells you the total number of messages that will be deleted when you log out of your mailbox, and then returns to the Main Menu. Special Functions You can print or send faxes, check the date and time a message was sent, or review a message set for future delivery in the Play Messages Menu. When you play a message, this option is available by pressing Special Functions.
Play Messages Special Functions Enter fax machine’s telephone number. Press to accept entry ...or to re-enter fax number. Message Date and Time The system sends a fax message currently residing in your mailbox to a fax machine (or other device capable of receiving a fax) for retrieval (print). The Play Messages Menu plays. The date and time the message was received plays, followed by the entire message.
Play Messages Special Functions Press to delete all messages Deletes multiple messages at one time in your New, Saved or Personal Message Folder(s) without additional action from you. Note See the Continuous Play feature on page 32 before using Continuous Delete. The number of messages deleted is based on a preset length of time (designated in minutes) set by your System Administrator on a system-wide basis.
Play Messages Special Functions Continuous Play Plays many messages at a time in your New, Saved or Personal Message Folder(s) without additional action from you. Note Messages played in the New Message Folder remain as new messages and are not automatically saved. The number of messages played is based on a preset length of recorded time (designated in minutes) and therefore varies. (Your System Administrator sets the length of time on a system-wide basis.
Play Messages Retrieve and Listen to E-mail Messages Retrieve and Listen to E-mail Messages Note This feature is only available to users of Stratagy ES with Unified Messaging (UM) and Text-to-Speech (TTS) capabilities. Check with your System Administrator to find out if your system is configured for this feature. When you press (menu shown below) from the Main Menu, Stratagy ES announces how many new e-mail messages you have, and gives you the opportunity to have them read to you.
Play Messages Retrieve and Listen to E-mail Messages 3. (Optional) While the message plays or immediately after, you can select one of the following: Play the next e-mail message Skips to the beginning of the next e-mail message. Note If you reach the end of your e-mail messages, pressing takes you back to Save the current e-mail message Delete the current e-mail message the previous menu. The e-mail message remains in your e-mail mailbox and the E-Mail Message Menu plays.
Play Messages Retrieve and Listen to E-mail Messages Reply to the current e-mail message Replay the current e-mail message Return to Main Menu Stratagy ES User Guide Delete e-mail messages that are marked for deletion Cancels deletion of e-mail messages marked for deletion 01/03 Stratagy ES creates an e-mail message with your reply attached as a standard .wav audio file and sent to the originator. The current e-mail message plays from the beginning.
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Send Messages 4 You can record and send a message from any touchtone telephone to another Stratagy ES user, several users, or to a personal or system distribution list.
Send Messages Recording Controls Recording Controls While recording a message, you can pause/resume the recording or end the recording using the following keys (shown below). Pause/Resume (toggle or 30 secs.) End recording 3096 Pause/Resume (toggle or 30 seconds) At any time while recording messages to another mailbox in the system, you can press to pause the recording. The message resumes recording as soon as you press . Stratagy ES prompts you with, “Begin recording... (Beep).
Send Messages Send a Message Send a Message Using the Send Messages Menu (shown below), you can record a message and send it to single mailbox or multiple destinations (e.g., personal or system distribution list), forward a message (with a comment), or reply to a message sent you.
Send Messages Send a Message 1. From the Main Menu, press . 2. Enter one of the following destinations: 0DLOER[ QXPEHU plus . Press again to record a message without playing the user’s name. Stratagy ES prompts you to enter the destination (i.e., mailbox number, Personal or System Distribution List, or Multiple Destinations). If you entered a user’s mailbox number, Stratagy ES plays the user’s name or mailbox number for confirmation.
Send Messages Send a Message plus a Personal Distribution List number ( ~ ). Multiple Destinations Stratagy ES plays the list comment or number for confirmation. See “Manage Personal Distribution Lists” on page 74 to create or revise a destination (distribution) list. You are prompted for the destinations: mailbox number, directory and/or Personal Distribution List.
Send Messages Send a Message Append recording Press when done. Select Additional Destinations Special Delivery Options Set Future Delivery Cancel message and select new destination Cancel and Return to the Main Menu 42 The appended recording plays after the already recorded portion of the message. The system prompts you to record at the beep. Send the message to additional destinations. (See Step 2 on page 40 for instructions.
Send Messages Forward a Message Forward a Message Any message sent to you that is not marked as Private can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional. 1. From the Play Messages Menu, press . 2. Enter one of the following destinations: 0DLOER[ QXPEHU plus . Press again to record a message without playing the user’s name. Stratagy ES prompts you to enter the destination (i.e.
Send Messages Forward a Message Press to select the name as the destination, to hear the next name, or to cancel your entry and re-enter. plus a Personal Distribution List number ( ~ ). Multiple Destinations Stratagy ES plays the list comment or number for confirmation. See “Manage Personal Distribution Lists” on page 74 to create or revise a destination (distribution) list. You are prompted for the destinations: mailbox number, directory and/or Personal Distribution List.
Send Messages Forward a Message Review recording Re-record Press when done. Append recording Press when done. Select Additional Destinations Special Delivery Options Set Future Delivery Cancel message and select new destination Cancel and Return to the Main Menu Stratagy ES User Guide 01/03 The forwarding comment plays. The system prompts you to record the comment at the beep. The appended forwarding comment plays after the already recorded message comment.
Send Messages Reply to the Current Message Reply to the Current Message Stratagy ES lets you reply to a message that you are currently playing. When you reply to a message sent from within a Stratagy ES user’s mailbox, you do not have to select a destination since Stratagy ES “remembers” the source of the message. You can send the reply to additional destinations. If the message was not recorded from a user’s mailbox, you may still reply to the message but you must enter the destination mailbox number.
Send Messages Reply to the Current Message ...or before sending the message, you can use any of the following options: Review recording Re-record Press when done. Append recording Press when done. Select Additional Destinations Special Delivery Options Set Future Delivery Cancel reply Cancel and Return to the Main Menu Stratagy ES User Guide 01/03 The recording plays. The system prompts you to record at the beep.
Send Messages Special Delivery Options Special Delivery Options You can send a message as urgent, private, or with a return receipt request. The settings may be used in any combination and may be changed prior to sending the message. When you send, forward or reply to a message, this option is available by pressing Special Delivery Options. ➤ Enter an option number: Set Urgent status (toggle) To remove the urgent status, press then again.
Send Messages Future Delivery Future Delivery Stratagy ES can be configured so that your message is delivered at a future specified time and date. When you send, forward or reply to a message, this option is available by pressing Set Future Delivery. Since each of the settings default to the current time/date, you do not need to enter all the options. For example, if you have recorded a message and want to have it delivered that afternoon at 2:30 p.m., you only need to enter the hour (2), select p.m.
Send Messages Send a Direct Fax Send a Direct Fax Stratagy ES enables you to send a fax to a mailbox when you are calling from a fax machine handset. 1. Put the document to be faxed into the fax machine. 2. From the fax machine handset, dial the number for Stratagy ES. 3. Press . 4. Enter the destination mailbox. Finish by pressing . 5. (Optional) Press to record a comment. Begin recording at the tone. Finish by pressing .
Send Messages Send a Direct Fax 6. (Optional) Press Additional Destinations. 7. Press the 6WDUW key on the fax machine and hang up the handset. Stratagy ES User Guide 01/03 Send the message to additional destinations. (See Step 2 on page 43 for step-by-step instructions.) You can repeat this step as often as necessary. The fax is processed and sent to the destination mailbox(es).
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5 Manage Mailbox Stratagy ES provides special options to customize and manage your mailbox features (menu shown below).
Manage Mailbox Change Greeting Change Greeting You can select either a personal or system greeting to play callers when you do not answer or when your telephone is busy.
Manage Mailbox Change Greeting Create or Record Over a Personal Greeting Personal greetings should be informative and advise callers when you will be available to return their calls or respond to their messages. You can prerecord greetings for the days of the week when you are out of the office or on vacation. You can update personal greetings as often as you want. You can record and store up to seven different recorded greetings from which you can select as your personal greeting.
Manage Mailbox Change Greeting 4. (Optional) After recording, you can press: Review recording Re-record Press when done. Append recording Press when done. Cancel recording Save recording 5. Press to return to the previous menu. 6. Press and select another greeting number ( ~ ). 7. Repeat Step 3 on page 55 for any additional greetings you want to record. 8. To return to the Main Menu, press . 56 You can repeat options 1~3 as many times as you wish. The complete greeting plays.
Manage Mailbox Change Greeting Select a Personal Greeting 1. From the Manage Mailbox Menu, press . 2. Enter a personal greeting number ( ~ ) ...or to select the system greeting. Stratagy ES plays the Change Greeting options. Your callers hear the selected greeting when you do not answer or when your telephone is busy. Your callers hear the system greeting when you do not answer or when your telephone is busy.
Manage Mailbox Change Greeting Review a Personal Greeting 1. From the Manage Mailbox Menu, press . 2. Press to review the current greeting Stratagy ES plays the Change Greeting options. The current greeting plays. Stratagy ES prompts you with the Change Greeting Menu options. Note Pressing ...or enter a number from ~ , then press to review the greeting. 3. Press to return to the previous menu ...or to return to the Manage Mailbox Menu ...or to return to the Main Menu.
Manage Mailbox Change User Options Change User Options Stratagy ES provides a number of special options to improve time management and productivity (menu shown below). For example, the DND feature can provide blocks of time for meetings or projects uninterrupted by the ringing of a telephone.
Manage Mailbox Change User Options Change Do Not Disturb (DND) Setting If you set this feature to On, Stratagy ES automatically sends calls to your mailbox without first ringing your telephone. The System Administrator can also set this feature to turn On or Off automatically at pre-scheduled times and/or days of the week. 1. From the Manage Mailbox Menu, press . 2. Press . Stratagy ES plays the Change User Options Menu. A prompt verifies the current status (On/Off) of the DND feature.
Manage Mailbox Change User Options Change Call Screening Setting If you set this feature to On, Stratagy ES asks callers for their name and company. Without the caller’s knowledge, the system relays that information to you and provides you with special options to handle the call (menu shown below).
Manage Mailbox Change User Options Change Security Code Each mailbox in the system has a security code. The code must be entered by you in order to “log on” to your mailbox, enabling you to access your messages, settings, greetings, etc. Note You can change your security code as often as you wish to ensure the privacy of your messages and personal greetings. 1. From the Manage Mailbox Menu, press . 2. Press . 3. Enter your new security code + . 4. Re-enter your new security code + .
Manage Mailbox Change User Options Select Busy Greeting 1. From the Manage Mailbox Menu, press . 2. Press . 3. (Optional) Press again to reset the feature, if required. Stratagy ES plays the Change User Options Menu. A prompt verifies the current status (custom/ system) of the Busy Greeting feature. Pressing toggles between selecting your custom busy greeting and the system busy greeting. Note The custom busy greeting must be 4. Press to return to the Manage Mailbox Menu ...
Manage Mailbox Change User Options Create or Record Over Busy Greeting You can record your own custom busy greeting (menu shown below) that plays when callers reach your extension and it is busy. While your callers are listening to the busy greeting, they can enter a different mailbox number, press to hold (if configured for your mailbox by the System Administrator), or remain on the line to leave a message. From the Change User Options Menu: Record Busy Greeting Record a greeting Press when done.
Manage Mailbox Change User Options 1. From the Manage Mailbox Menu, press . 2. Press . 3. Begin recording at the tone. Press when done. 4. (Optional) After recording, you can press: Review greeting Re-record Begin recording at the tone. Press when done. Append recording Begin recording at the tone. Press when done. Cancel recording Save recording 5. Press to return to the Manage Mailbox Menu ...or to return to the Main Menu.
Manage Mailbox Change User Options Record Your Name Your name is announced whenever the directory is accessed, you select the system greeting, or a message is sent by another Stratagy ES user. Stratagy ES prompts you through the entire recording sequence (menu shown below). You can re-record your name at any time simply by repeating these steps. From the Change User Options Menu: Record your Name Record your name and press when done.
Manage Mailbox Change User Options 1. From the Manage Mailbox Menu, press . 2. Press . 3. At the tone, state your name slowly and clearly. Press when done. 4. (Optional) After recording, you can press: Review recording Re-record Press when done. Append recording Press when done. Cancel recording Save recording Stratagy ES plays the Change User Options Menu. Stratagy ES prompts you to record your name. Your newly recorded name plays. You can re-record your name as often as you wish.
Manage Mailbox Change User Options Change Message Notification Your mailbox can have notification records programmed by the System Administrator with a specific notification method (message waiting lights, pagers, voice, etc.) and the time/day when that notification record applies. The repeat count (how many times the notification is attempted) and interval for retrying the notification is also set.
Manage Mailbox Change User Options ...or if you do not remember the template number you want, press . Press to select the notification template or to hear the next record. 4. Press an option number: Enable/disable notification template (toggle) Change notification digits Enter the new notification digits and press . Save changes Return to previous menu 5. Press to return to the Manage Mailbox Menu ...or to return to the Main Menu.
Manage Mailbox Change User Options Set Automatic Message Copy When enabled, the Automatic Message Copy feature (menu shown below) automatically copies messages from your mailbox to a designated mailbox. You can choose to copy all your messages or only the messages marked urgent, designate the mailbox destination for the copies, and set the time of day for copying the messages that arrive at your mailbox. You can also set a time delay, if one is needed.
Manage Mailbox Change User Options 1. From the Manage Mailbox Menu, press . 2. Press . 3. Press to copy all messages ...or to copy only urgent messages ...or to return to previous menu. 4. (Optional) You can select all of the following options in any combination: Enable/Disable (toggle) Enter message destination Press to confirm the number, to erase and re-enter, or to cancel and return to previous menu. Stratagy ES User Guide 01/03 Stratagy ES plays the Change User Options Menu.
Manage Mailbox Change User Options Set delay time Select one of the following: Set hour Set minutes Set day Returns to previous menu Set Copy Start Time. Enter an option number and press . Set Hour ( ~ ) AM PM Set Minutes ( ~ ) Set Copy End Time. Enter an option number and press . Set Hour ( ~ ) AM PM Set Minutes ( ~ ) 72 Stratagy ES prompts you to enter the time. Only one of the following entries are allowed.
Manage Mailbox Change User Options Saves changes and returns to previous menu. Cancel changes and returns to previous menu. Return to the Manage Mailbox Menu ...or to return to Main Menu. Saves the changes and returns to the auto copy message. Cancels changes and returns to the auto copy message. You can select another user Manage Mailbox option. You can select another Main Menu option. Review Option Settings 1. From the Manage Mailbox Menu, press . 2. Press to Review your Option Settings. 3.
Manage Mailbox Manage Personal Distribution Lists Manage Personal Distribution Lists The Manage Personal Distribution Lists feature enables you to create and manage up to 25 personal distribution lists. The lists consist of the mailboxes to which you most frequently send messages. At the time you create a list, you are given the option of recording a “list comment” that serves as the title or name for the list.
Manage Mailbox Manage Personal Distribution Lists Enter the mailbox number or press for Stratagy ES directory assistance. Press when done. Delete a Mailbox from the list Enter the mailbox number or press for Stratagy ES directory assistance. Press when done. Record a list Comment Record your comment. Press when done.
Manage Mailbox Manage Guest Mailboxes Manage Guest Mailboxes Guest mailboxes provide limited access to the Stratagy ES system for temporary and project-oriented employees, such as consultants and contractors. Guest users may only send and receive messages to their host and other guests that share the same host mailbox. The Guest mailboxes are selected from a system-generated list and assigned on a peruse basis. See your System Administrator for details if you have this feature.
Manage Mailbox Use Guest Mailboxes Review your Guest Mailboxes Reset Guest Password Enter the mailbox number. 3. Press to return to the Manage Mailbox Menu ...or to return to the Main Menu. The system lists your Guest Mailbox numbers. Stratagy ES prompts you to enter the mailbox number. Stratagy ES resets the password for the guest mailbox. You can select another user Manage Mailbox option. You can select another Main Menu option.
Manage Mailbox Manage Personal Folders Manage Personal Folders Your messages can reside in up to nine folders—one new, one saved and seven personal folders created by you for the purpose of saving your messages. The personal folders are for only your use. At the time you create a folder, you are given the option of recording a “name/ comment” that serves as the title or name for the folder (menu shown below). The comment plays each time you use the folder to confirm that you have chosen the correct one.
Manage Mailbox Manage Personal Folders 1. From the Manage Mailbox Menu, press . 2. Enter a number from ~ . 3. After selecting a folder, you can press: Review folder name/ comment Record the name and comment At the tone, state the folder name and comment slowly and clearly. Press when done. 4. (Optional) After recording, you can press: Review recording Stratagy ES plays the Manage Personal Folders options. Number 1 is reserved for the standard save folder and cannot be used.
Manage Mailbox Manage Personal Folders 5. Press to return to the previous menu ...or to return to the Manage Mailbox Menu ...or to return to the Main Menu. 80 Stratagy ES returns to the previous menu. You can select another Manage Mailbox option. You can select another Main Menu option.
Using Stratagy ES with a Strata CTX A This appendix covers the use of Stratagy ES voice mail with the Strata CTX. Call Forward, Message Waiting, Toshiba Proprietary Integration, Direct Transfer to Voice Mail and Voice Mail Conference features are all described. Note Check with your System Administrator about your company’s phone system and telephones. Call Forward Note See Strata CTX 3000/2000-series Telephone User Guide for additional information on programming and using this feature on your phone.
Using Stratagy ES with a Strata CTX Call Forward ➤ To use the Call Forward button sequence ➤ Follow the instructions in Table 1 below shown under “Button Sequence.” Some features require additional input, such as: • Destination – If the destination is an outside number, press after entering the destination. The CTX accepts destination numbers of up to 32 digits. • Timer – This is a two digit entry representing how long (8 to 160 seconds) your telephone should ring before forwarding the call.
Using Stratagy ES with a Strata CTX Message Waiting Message Waiting Use your 0VJ LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your phone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Ask if these buttons have been programmed on your phone. If so, substitute them when the 0VJ button/LED is mentioned in the following steps.
Using Stratagy ES with a Strata CTX Toshiba Proprietary Integration Turning On/Off Message Waiting LED on Another Extension If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press 0VJ or . The Msg LED flashes red on the called phone.
Using Stratagy ES with a Strata CTX Toshiba Proprietary Integration When your telephone is idle, and a message arrives for an extension on your phone, the Msg LED is activated for the appropriate extension and updates the LCD with this display (shown right). If urgent messages are in the extension’s mailbox, the SAVED display is replaced with the number of URGENT messages.
Using Stratagy ES with a Strata CTX Toshiba Proprietary Integration Table 2 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD PLAY MSGS PLAY PLAY Play Messages SEND SEND SEND Send Messages MANAGE MBX MGMT MGMT Manage Mailbox EXIT Exit Mailbox HANGUP Table 3 QUIT Disconnect from Stratagy ES Soft Keys for CTX Digital Telephones DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD ADD ADD ADD ADD DESTS A
Using Stratagy ES with a Strata CTX Toshiba Proprietary Integration Table 3 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD Voice Mail Functions CONT DELETE Continuous Delete CONT PLAY Continuous Play DATE & TIME DATE Message Date and Time Set Delay Time DELAY TIME DELETE DEL DEL Delete the message/guest mailbox DELETE MBX DEL DEL Delete a mailbox from the personal distribution list DELETE MSG Delete message (Future Deliver
Using Stratagy ES with a Strata CTX Toshiba Proprietary Integration Table 3 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL MSG FOLDERS DKT 3010 SD DKT 3020 SD FLDR DKT 2010 SD DKT 2020 SD FLDR MSG NOTIFY Manage Personal Folders Change message Notification MULTI ENTRY MULTI MULTI Multiple Destinations NAME RECORD NAME NAME Record your Name NEXT NEXT NEXT Play next message Play next message (Future Delivery Review) NEXT MSG NEXT NAME NEXT NEXT PAUSE PAUS PAUS PAUSE PLA
Using Stratagy ES with a Strata CTX Toshiba Proprietary Integration Table 3 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD Voice Mail Functions RESET PWORD RSET RSET Reset Guest Password RETRN RECPT RTRC RTRC Set Return Receipt request (On/Off) REVIEW REVW REVW Review recording/guest mailboxes REVIEW LIST REVW REVW Review current list REV OPTIONS SAVE Review Option Settings SAVE SAVE SAVE MSG Save the message/recording
Using Stratagy ES with a Strata CTX Toshiba Proprietary Integration Call Record to Stratagy ES While on an active call, a station user can record the conversation and store it in a Stratagy ES voice mailbox. Recordings can also be paused or restarted.
Using Stratagy ES with a Strata CTX Direct Transfer to Voice Mailbox 3. To stop recording, press 5HFRUG. The LED turns off and the recording stops. To resume recording at this point, you need to begin a new recording, see Step 1 on previous page. Pause/Resume Recording You can pause the recording while continuing the conversation by pressing 36 5(6. The PS/RES LED flashes red. Your conversation is no longer being recorded. To resume recording as part of the same message, press the 36 5(6 button again.
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Fax Printer Driver B The Stratagy ES Fax Printer Driver enables you to select a document that you have created on your computer and after converting it to a Tagged Image Format (TIFF), gives you the option to store the file locally on your hard drive, send it to another Stratagy ES user’s mailbox, or transmit it to a remote facsimile device using the fax ports of the Stratagy ES.
Fax Printer Driver Configure/Personalize Fax Printer Driver Configure/Personalize Fax Printer Driver Note To use this printer driver, you must first load the Stratagy ES Fax Printer Driver on your computer. See your System Administrator for details. 1. From Windows, select Start, Settings, then Control Panel. 5621 2. From the Control Panel screen, select SES FaxClient.
Fax Printer Driver Configure/Personalize Fax Printer Driver 3. In the Host name: field on the SES tab screen, type the computer name or IP address for the Stratagy ES. Check with your System Administrator for this information. 4. Click on Login tab. 5623 5. Fill in the following fields on the screen: • Mailbox Id – Type your mailbox number in the Stratagy ES. • SAC – Type your mailbox’s security code. • Verify SAC – For verification, type your mailbox’s security code again.
Fax Printer Driver Configure/Personalize Fax Printer Driver • Never show the Login dialog – Check/uncheck whether or not you want to type your mailbox number and security code each time you use the Stratagy ES Fax Printer Driver. 6. Click the Cover Page tab. 6590 7. Fill in the Name/Company/ Phone/Fax and E-mail fields. This information becomes the From: data on the cover page each time you send a fax using the Stratagy ES Fax Printer Driver. 8.
Fax Printer Driver Use Fax Printer Driver Use Fax Printer Driver 1. With the document displayed on your PC’s monitor, select the Print option from the File menu. 2. From the Name field’s drop-down menu, select StratagyES Fax. 5625 3. Click OK. 5822 Note If you removed the check mark from the Never show the Login dialog field (SES Fax Client Setup screen) when you configured the fax printer driver, this screen does not display. See Step 5 on page 95 for details.
Fax Printer Driver SES Fax Client Screen 4. Type your mailbox number and security code in the fields provided. Once authorization has been satisfied, the SES Fax Client window displays (see “SES Fax Client Screen” on page 98). Note This is a security feature to prevent unauthorized use of Stratagy ES fax features. SES Fax Client Screen The SES Fax Client screen (shown below) enables you to create and send a fax using Stratagy ES.
Fax Printer Driver SES Fax Client Screen Table 4 SES Fax Client Screen Fields BUTTON DESCRIPTION Document Title Defines the name of the document that you are attempting to fax. Pages Provides a page count of the fax document. Destination Type Enables you to select the type of destination for this fax. The three options are Local file, Mailbox, or Phone number.
Fax Printer Driver Schedule Fax for Future Delivery Schedule Fax for Future Delivery 1. After filling out the SES Fax Client screen, click Schedule. The Schedule Fax screen displays (shown right). 2. Using the drop-down menu select the date. 3. Using the scroll buttons, set the time of day. 4.
Automatic Speech Recognition C Note Automatic Speech Recognition (ASR) is an optional feature in the Stratagy ES. Check with your System Administrator to find out if your system is configured for this feature.
Automatic Speech Recognition Reach Destination Reach Destination After listening to your company’s instructional greeting and saying the user’s name, Stratagy ES follows this procedure: • Stratagy ES identifies the name and transfers your call to the user’s mailbox. • If Stratagy ES is not sure about the spoken name, it prompts you with the name match it has made and requests that you confirm the choice by saying “yes” or “no.” If you say “yes,” Stratagy ES transfers your call to the user’s mailbox. ...
Automatic Speech Recognition Send a Message Send a Message After listening to your company’s instructional greeting and saying either “send message” or “quick message,” Stratagy ES follows this procedure: • Stratagy ES prompts you to speak the name of the user for whom you want to leave a message. Stratagy ES identifies the name and transfers your call to the user’s mailbox where you can leave the message. ...
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Unified Messaging (UM) with Outlook Integration D Unified Messaging (UM) lets you efficiently access e-mail, voice mail and fax messages all within your e-mail inbox. You can also retrieve, save and forward all these different types of messages as easily as you currently retrieve messages from your telephone. This appendix discusses how to play and send voice messages with Stratagy ES UM using Outlook Integration.
Unified Messaging (UM) with Outlook Integration Stratagy ES Message Window Stratagy ES Message Window The Stratagy ES Message window (see Figure 2 below and Table 5 on page 107) enables you to manage both your voice and fax messages from your PC. The Message window displays when you select a message from the Microsoft Outlook Inbox window. Using the toolbar, buttons and slides on the Message window, you can perform all the necessary functions to play, send, forward or reply to a message or view a fax.
Unified Messaging (UM) with Outlook Integration Stratagy ES Message Window Table 5 Stratagy ES Message Box Buttons BUTTON DESCRIPTION Multimedia Enables you to play, rewind, fast forward, pause and stop message playback. Playback Slide Enables you to move to a specific part of the message by dragging this slide button. Volume Slide You can adjust the volume of a message by moving the slider.
Unified Messaging (UM) with Outlook Integration Address Book Feature Address Book Feature ➤ The Stratagy ES Address Book makes it easy to find and select addresses for user’s mailboxes. The address book lists all voice mailbox addresses in the system. The address book can be manually or automatically updated with the most current mailbox list. Update Stratagy ES Address Book Manually ➤ From the Microsoft Outlook Inbox screen (shown at right), select Tools, then Synchronize Stratagy Address Book.
Unified Messaging (UM) with Outlook Integration Using UM Feature Using UM Feature Step 1: Configure Your Computer for UM Note This step may have already been performed for you. Check with your System Administrator. Before using UM features, you’ll need to configure the Stratagy ES to coordinate and synchronize information with your computer. 1. From the Standard Outlook toolbar, click Configure Stratagy Voice Mail (see Figure 2 on page 106).
Unified Messaging (UM) with Outlook Integration Using UM Feature • Save the message to my Stratagy personal folder – If you select this option, you need to select one of your personal folders from the drop-down list where the messages will be stored. Important! The default setting is folder “1” which is your saved message folder. The Multiple Message Folder Feature must be enabled in order to use folders 2~8. (See “Manage Personal Folders” on page 78.
Unified Messaging (UM) with Outlook Integration Using UM Feature Notes • The mailbox number, Server name/IP address and Domain name should have been filled in during the installation of the Stratagy ES Outlook Integration software. These fields are available if changes are required. • Without this password, the TTS e-mail feature does not work. • This password must match the one entered in the E-mail Server (e.g., Exchange) account password for the TTS e-mail feature to function. 9.
Unified Messaging (UM) with Outlook Integration Voice Mail Options Step 3: Select Message ➤ Double-click on a message listed in the Microsoft Outlook Inbox. The Stratagy ES Message window displays (see Figure 2 on page 106), enabling you to manage both your voice and fax messages from your PC. See “Voice Mail Options” on page 112 and “View Fax” on page 115 for instructions on using your voice and fax mail.
Unified Messaging (UM) with Outlook Integration Voice Mail Options 1. From the Stratagy Voice and Fax Message screen, click Voice Reply. Another message form displays with the To field filled in with the address of the original sender (shown right). 2. Click Record (see Figure 3) on the multimedia bar. 3. Speak your message clearly into the microphone. 4. Click Stop on the multimedia bar. 5. Click Send on the toolbar. The Reply Message window closes. The Outlook Inbox remains on the screen. 6.
Unified Messaging (UM) with Outlook Integration Voice Mail Options Forward Voice Message 5425 1. From the Stratagy Message window, click Voice Forward. Another message form displays (shown right). 5426 2. Click To field. The Select Names screen displays (shown right). 3. From the Show Names from the field drop-down list, select the Stratagy ES Address Book. 4. Select a name or names from the address book. Click OK.
Unified Messaging (UM) with Outlook Integration View Fax 1. From the Stratagy Voice and Fax Message screen, click Record Stratagy Voice Message in the Standard Outlook toolbar. 2. Click To field. The Select Names screen displays (shown right). 3. From the Show Names from the field drop-down list, select Stratagy ES Address Book. 4. Select a name or names from the address book. Click OK. The screen in Step 1 above displays with the To field filled in with your destination(s). 5.
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Unified Messaging with IP Integration E This appendix provides instructions on how to configure your computer to properly record .wav files in the correct format to send into Stratagy ES as voice messages. Note This process is only necessary if your computer is configured to use Unified Messaging with Internet Protocol (IP) Standard Integration.
Unified Messaging with IP Integration Configure Windows for Stratagy ES Codec Configure Windows for Stratagy ES Codec Note Before beginning the setup procedure, the TAIS Audio Codec must be installed on your PC. Check Codec is Installed on PC 5950 1. Click Start >Settings > Control Panel > Sounds and Multimedia > Hardware tab (shown right). 2. Confirm if the Stratagy ES Audio Codec is present. If it is present, continue with this setup.
Unified Messaging with IP Integration Configure Windows for Stratagy ES Codec Configure Windows 5558 1. Click Start > Settings > Control Panel > Multimedia (shown right). 2. In the Recording section of the Multimedia Properties window, click Customize. The Sound Selection screen displays (shown right). Sound Selection screen directly by selecting Start > Programs > Accessories > Entertainment > Sound Recorder > File > Properties > Convert Now. 5559 Note In Windows 2000 you can access the 3.
Unified Messaging with IP Integration Record Stratagy ES Voice Messages (using Windows Sound Recorder) 5561 5. Click Save As and the Save As dialog box displays. Type Stratagy ES Format in the available field. 5560 6. Click OK. The Sound Selection screen displays (shown right). 7. From the Sound Selection screen, click OK. 8. From the Multimedia Properties screen, click OK to quit Multimedia Properties. This completes the setup.
Unified Messaging with IP Integration Send .WAV File as Voice Message 1. To send the .wav file into Stratagy ES as either a new, reply, or forwarded voice message to a mailbox, attach the .wav file to an e-mail message (shown right). 2. Make sure that the address for the message is correct. The addressing convention for sending voice messages into a Stratagy ES is defined as @. 5562 Send .
Unified Messaging with IP Integration Send .
Remote User Password Administration for TTS F This appendix provides instructions on how to update the Stratagy ES software with your e-mail log on password so that the system can retrieve e-mail messages and read them via Text-to-Speech (TTS). Note This procedure is only required if you have TTS Privileges and you use Unified Messaging with the Internet Protocol (IP) Standard Integration. Please contact your System Administrator to confirm your mailbox privileges.
Remote User Password Administration for TTS Set Remote User Password Set Remote User Password ➤ To install Stratagy ES Remote User Password Administration applet 1. Insert the Stratagy ES Software CD-ROM into your computer. 2. From the Main Menu, select Remote User Password Administration. The Stratagy ES Remote User Password Administration screen displays (shown right). 6588 3. Enter the Stratagy ES mailbox number for the user. 4. Enter that mailbox’s security code. 5.
Using Stratagy ES with a Strata Legacy System G Notes • Toshiba Legacy systems are Strata DK8/16, DK14, DK40i, DK424i, DK24/56/96. For information on Strata CTX systems, see Appendix A – Using Stratagy ES with a Strata CTX. • The naming convention for DKT assignments within Toshiba is Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN.
Using Stratagy ES with a Strata Legacy System Call Forward If you have a Strata telephone system, you need to program your telephone only once for the Call Forward and Message Retrieval functions. Then you can follow the appropriate steps for using Call Forward and Message Retrieval. Notes • If you do not have Call Forward keys, you can use access codes instead. Refer to the appropriate User Guide for the Call Forward access/cancellation codes or check with your System Administrator.
Using Stratagy ES with a Strata Legacy System Call Forward ➤ To program the Stratagy ES Voice Mail Code from a Strata DK telephone 1. Press the extension number or phantom extension number. 2. For Strata DK14, DK40i, and DK424, press ...or for Strata DK8/16 and DK24/56/96, press . 3. Press . 4. Enter your Stratagy ES mailbox number. 5. Press 5HGLDO. 6. Press 6SNU. You hear a dial tone. You hear a confirmation tone. Display telephones show “#656 I.D. CODE SET.
Using Stratagy ES with a Strata Legacy System Call Forward ➤ To forward calls to Stratagy ES 1. Press the appropriate &DOO )RUZDUG button ...or press the extension number or phantom extension number, then enter the appropriate Call Forward access code. 2. Dial the Stratagy ES system number _____________. 128 The Call Forward LED flashes, or you hear a confirmation tone. You hear a confirmation tone if an access code is dialed. Display telephones show “CALL FORWARD TO.
Using Stratagy ES with a Strata Legacy System Call Forward 3. (Optional) For Call Forward-No Answer and Call Forward- Busy/No Answer, you can set the number of seconds that your telephone rings before forwarding. If you pressed a Call Forward button in Step 1, enter the numberof seconds ( a ) ...or if you pressed a extension number or phantom extension number in Step 1, press 6SHHG 'LDO and enter the number of seconds ( a ). 4. Press the same Call Forward button used in Step 1 ...
Using Stratagy ES with a Strata Legacy System Call Forward Cancel Call Forward 1. Press the appropriate &DOO )RUZDUG button, then 6SNU ...or press the extension number or phantom extension number, then enter the appropriate Call Forward access code. The Call Forward LED turns OFF, or you hear a confirmation tone. Call Forward registration is canceled. You hear a confirmation dial tone. Display telephones show “CALL FORWARD TO.” Dialing the access code (e.g.
Using Stratagy ES with a Strata Legacy System Message Retrieval Message Retrieval You can program your 0VJ or phantom extension number/message waiting buttons to automatically retrieve your voice mail messages when you press it. Skip to “To retrieve messages with Msg or Phantom Extension Number/Message Waiting button” on page 132 if you have already performed this function. Once programmed, this key does not need to be programmed again. ➤ To program your 0VJ button to retrieve messages 1.
Using Stratagy ES with a Strata Legacy System Message Retrieval ➤ To retrieve messages with Msg or Phantom Extension Number/Message Waiting button ➤ When the Message LED flashes… For Strata DK14, DK40i, and DK424i, press 0VJ or [Phantom Extension Number/MW] ...or for the Strata DK8/16 and DK24/56/96, press the extension number + 0VJ. Stratagy ES is called and you are automatically connected to your mailbox. The system automatically calls Stratagy ES.
Glossary This glossary defines frequently-used Stratagy ES voice processing system features and functions. Term Definition Busy Greeting You can select your custom busy or the system busy greeting for callers to hear when your telephone is busy. If you do not record your custom busy greeting, the system busy greeting automatically plays. Call Screening Call Screening operates in On/Off mode. When On, Stratagy ES asks callers for their name and company.
Glossary Do Not Disturb ~ Name Recording Term 134 Definition Do Not Disturb Do Not Disturb operates in On/Off mode. When On, Stratagy ES automatically sends calls to your mailbox without ringing your telephone first. Fax Messages Fax messages sent to your mailbox. With the optional fax mail feature, your mailbox can receive, store, and forward fax messages along with voice messages.
Glossary New Message Folder ~ Saved Message Folder Term Definition New Message Folder The new message folder contains unheard and partially heard messages. When playing new messages, urgent messages always play first. Personal Folders Mailboxes configured for multiple folders can create up to seven personal folders for saving messages. The folders can only be accessed by the mailbox user that created them.
Glossary Security Code ~ User Notification Term 136 Definition Security Code Each mailbox in the system has a security code. You must enter your security code to access your mailbox. The security code ensures the privacy of your messages, personal greetings, etc. System Administrator The representative in your company responsible for configuring the Stratagy ES system and your mailbox to suit you and your companies needs.
Index A C about this guide conventions, viii organization, vii related documents/media, x access your mailbox, 18 ASR, 101 automatic message copy, 70 Automatic Speech Recognition, 101 call forward system, 81 call record, 90 call screening, 61 change greeting, 54 security code, 22, 62 user options, 59 continuous delete, 30 play, 32 copy automatic message, 70 B basic functions delete, 28, 34 forward, 28 play, 27, 34 replay current message, 28, 35 reply, 28 save, 27, 34 busy greeting, 10 record, 64 select
Index E~M direct transfer to voice mailbox, 91 directory, 40, 43 distribution lists, 12, 13 E e-mail messages, 9, 33 exit mailbox, 22 extension number, viii sample, 21, 55 system, 10 guest mailboxes manage, 76 use, 77 L lists personal distribution, 41, 44 F fax messages, 9, 29 schedule for future delivery, 100 fax printer driver, 93 folders, 31 dual message, 5 new, 5 multiple message, 6 personal, 78 single message, 5 forward message, 8, 28, 43 future delivery, 11 faxes, 100 review, 30 setting, 42, 47,
Index N~P back up (rewind), 25 change speed, 25 go forward (advance), 25 pause/resume, 25, 44, 46 play next, 25 play previous, 25 replay current, 25 volume, 25 date and time, 30 delete, 28, 34 destination, 12 e-mail, 9, 33 fax, 9, 29 folders, 4 dual message, 5 saved, 6, 7 multiple message, 6 personal, 78 single message, 5 forward, 8, 28, 43 future delivery, 11, 30, 49 new message folder, 5, 31 notification, 68 play, 23 private, 11, 48 reply, 8, 28, 46 re-record, 41, 47 return receipt request, 11, 48 review
Index R~U R record busy greeting, 64 messages append comment, 45 recording, 42, 47 re-record comment, 45 message, 41, 47 review comment, 45 recording, 41, 47 name, 20, 66 pause/resume, 38, 41 personal greeting, 21 record to voice mail, 90 reply message, 8, 28, 46 set future delivery, 49 special functions, 48 return receipt request, 11, 48 S save messages personal folders, 27 security code, 17 change, 22, 62 send messages, 37 soft keys, 84 special delivery options private, 48 return receipt request, 48 urg
Index V~V voice mail options, 112 unified messaging (IP integration), 117 configure windows for Stratagy ES Codec, 118 record .wav file, 120 send .
Index V~V 142 Stratagy ES User Guide 01/03