manual

WARRANTY EXTENSION I ENGLISH 3
EN
SERVICE LIMITATIONS
This service only covers parts and labour and does not apply to any failure
or defect attributable to any extrinsic cause, accidental damage, improper
use, transportation, wear and tear, viruses, use of non-Toshiba components
or software, modification, adaptation, improper installation, improper
maintenance, fixes of software or neglect.
This service does not apply to any software whatsoever. Should the repair
of the product be related to a cause not covered by this service, Toshiba
reserves the right to charge you for parts, labour and expenses.
This service and the standard warranty do not apply if failure of the product or
component has resulted from service, maintenance or repair other than by a
Toshiba Authorised Reseller or Authorised Service Provider, or if the product
or component labels/serial numbers have been altered or obscured.
Accessories are not covered under this service unless your purchased
Service also applies to Toshiba Docking Devices. In this case, please refer to
the additional terms and conditions mentioned in section 'Additional Service
options'. Please contact your local Toshiba reseller in case of any failure.
Toshiba reserves the right to sub-contract the service to a Toshiba Authorised
Service Provider.
Exclusion from Standard Warranty apply to this Warranty Extension too.
Please refer to the standard warranty terms and conditions delivered with your
product for further information about the warranty exclusions.
ADDITIONAL SERVICE OPTIONS
In case you are entitled to one or more of the following Additional Service
options, the following terms and conditions apply:
a) Hard Drive Retention
Depending on the duration of the Warranty Extension under which you have
purchased the Hard Drive Retention Service option, you will be entitled
to retain the defective hard drive, should it need to be replaced within the
service period. The hard drive remains your property, but will not be eligible
for any ongoing support. Any additional products and components, as well
as additional hard drives replaced under warranty, shall become the property
of Toshiba.
Should the hard drive be subject to a product recall, this service will no longer
cover the hard drive and it will have to be returned to Toshiba.
b) Battery Replacement Service
Depending on the duration of the Warranty Extension under which you have
purchased the Battery Replacement Service option, the warranty of your
battery will be extended accordingly. During this period of time you are entitled
to one Battery Replacement claim after the Standard Warranty of your battery
has expired.
This service is only valid if the battery capacity is less than 50 %. Before
making your service claim, you must download, install and run a diagnostic
tool provided by Toshiba to determine the remaining battery capacity.
Your Toshiba Authorised Service Provider is obliged to check the remaining
battery capacity after receiving your product. Should the Authorised Service
Provider determine that the battery capacity is more than 50 %, the Authorised
Service Provider reserves the right to provide a quotation for parts, labour and
expenses.
c) Toshiba Docking Devices
Depending on the duration of the Warranty Extension under which you have
purchased the Docking Device Service option, the warranty of your Docking
Device will be extended accordingly.
When claiming a Docking Device as defective, a new or refurbished Docking
Device that is equal to new products in performance will be sent to you. If
requested by Toshiba, the defective Docking Device has to be returned to
Toshiba at Toshiba's expense. In the event that the defective Docking Device
is not received by Toshiba within fifteen (15) working days following receipt of
the new or refurbished Docking Device, you will be charged the retail value of
the replaced Docking Device.