Discover the Power of Toshiba’s IP Communication Solutions
THINK BUSINESS. THINK VOIP. THINK TOSHIBA. Business Process Integration and Unified Communications Toshiba Strata CIX — The Innovative IP Communication Solution Your voice communications system is one of your biggest assets, with the power to attract customers, enhance the image projected to your customers, save money, increase productivity, and improve customer satisfaction. This is why so many leading companies choose Toshiba.
COMMUNICATE — ON-SITE OR OFF-SITE IP and Digital Endpoints Mobility Solutions The Toshiba Strata CIX IP communication system helps you communicate where and when you need to, keeping your customers connected and employee productivity at its peak.
THE POWER TO DO MORE — TOSHIBA VOICE MAIL APPLICATIONS Integrated Voice Mail Media Application Server Voice processing applications help you improve customer service by providing callers with instant attention, responsiveness, and access to information. Toshiba’s Media Application Server supports voice processing and all value-added applications integrated within one platform that connects to the Strata CIX via Ethernet.
COMPREHENSIVE SYSTEM MANAGEMENT TOOLS Browser-Based Administration Feature Personalization Authorized personnel can easily maintain the system via your LAN/WAN from any location with the browser-based eManager, or via modem or direct connection. Network eManager enables centralized installation/ maintenance of all Strata CIX systems in the network. Toshiba’s innovative FeatureFlex technology is a revolutionary way of personalizing your telephone system with just the right capabilities.
CALL CENTER CAPABILITIES For Companies Large or Small Reporting Capabilities A well-managed call center can serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage. Toshiba’s Strata ACD solutions can help you manage your calls and call distribution — even if you don’t have or need a large call center. Your call statistics and management reports are conveniently accessible online.
THE CHOICE IS PERFECTLY CLEAR Expand At Will, Migrate Without Worries When you need to expand your system or upgrade to a larger Toshiba CIX platform in the future, you’ll be able to reuse telephones and many system components, protecting your investment in your communication system. Nationwide Authorized Dealer Network Toshiba products are sold through a nationwide network of authorized dealers that are carefully selected and thoroughly and professionally trained on Toshiba telecommunication products.
FEATURE HIGHLIGHTS System Features Account Codes Forced Voluntary Verifiable Account Code Button Account Code Revision Administration/Programming (Optional)* Live System Programming Personal Administration Remote Access Alternate Answer Point Automatic Busy Redial (Optional) Automatic Call Distribution (Optional)* Advanced Call Routing Skills-Based Routing Priority Queuing Multiple Group Agent Login Call Recording Voice Assistant ODBC Database Text-To-Speech MIS Interface (Optional)* Automatic Callback Inter
Voice Mail Features Audiotex Automated Attendant (AA) Automatic Message Copy with Optional Delete Automatic Message Copy with Start/Stop Time and Delay Called Identification Caller ID with SMDI Caller Confirmation Prior to Transferring Call Record to Mailbox Call Record Over Strata Net Call Queuing Call Screening Class of Service (COS) Copy Mailbox Copy Range Directory Direct Transfer to Voice Mailbox Disk Space Notification Distribution Lists Do Not Disturb (DND) Extensions—Scheduled Fax Tone Detection Featur
THE COMPLETE TOSHIBA SOLUTION FOR TODAY’S BUSINESS Toshiba Leading Innovation Toshiba’s “Total Office” Solution Toshiba delivers technology and products that make life safer, more comfortable, and more productive. We bring together the spirit of innovation with our passion and conviction to shape the future and help protect the global environment — our shared heritage. We foster close relationships, rooted in trust and respect, with our customers, business partners, and communities around the world.
Toshiba Authorized Dealer Network Toshiba Telecommunication Systems Division sells award-winning IP communication solutions, IP and Digital telephones, video collaboration tools, office mobility products, and voice mail systems through our Authorized Dealers. Toshiba Dealers focus on providing the best possible customer experience.
