User's Manual

Contents
Chapter 8 – Fax Capabilities
4 TOSHIBA IPedge UG 11/11
Setting up “Do not Disturb”.................................................................................................................. 80
Setting up a Personal Schedule.......................................................................................................... 81
Recording a Scheduled Greeting ........................................................................................................ 81
Unified Messaging............................................................................................................................... 81
Access your Voicemails through Email ............................................................................................... 81
Chapter 8 – Fax Capabilities
Sending a Fax from your desktop ....................................................................................................... 83
Recipient...........................................................................................................................................84
My Info .............................................................................................................................................. 84
Options .............................................................................................................................................85
Server Info ........................................................................................................................................85
Setting up the Internal address book ................................................................................................85
Fax options.......................................................................................................................................... 86
Fax Settings......................................................................................................................................86
Incoming Faxes ................................................................................................................................ 86
Fax Confirmation ..............................................................................................................................87
Auto Print .......................................................................................................................................... 87
Fax Contacts.....................................................................................................................................87
Fax Log.............................................................................................................................................87
Fax Queue ........................................................................................................................................ 87
Cover Information ............................................................................................................................. 87
Redirect fax messages........................................................................................................................ 88
Chapter 9 – Call Manager Basics
The Main Screen................................................................................................................................. 90
The Compact View ...........................................................................................................................90
Expanded View.................................................................................................................................93
Screen Docked Views....................................................................................................................... 94
Call Manager Main Menu.................................................................................................................. 94
Shortcuts ............................................................................................................................................. 95
Quick Access Toolbar (QAT) ............................................................................................................95
KeyTips.............................................................................................................................................95
Hot Keys ...........................................................................................................................................95
The Side Window Screen.................................................................................................................... 96
Call Handler Mode ............................................................................................................................96
Buttons Mode.................................................................................................................................... 96
Companion Application Windows........................................................................................................ 97
Screen Colors ..................................................................................................................................... 97
Chapter 10 –Using Call Manager Features
Call Handling Features........................................................................................................................ 99
Making Outgoing Calls......................................................................................................................99
Answering Calls ..............................................................................................................................100
Hang Up..........................................................................................................................................101
Holding Calls...................................................................................................................................101
Transferring Calls ...........................................................................................................................101
Call Forwarding............................................................................................................................... 102
Status Messages and DND ............................................................................................................ 103
Viewing Extra Call Information........................................................................................................104
Call Center Features ......................................................................................................................... 105
Logging In or Out ............................................................................................................................105
Changing Agent Status...................................................................................................................106