V2.
------------------------------------------------------------------------------------------------------------1. No part of this document may be transcribed or reproduced without the express permission of the publisher. 2. The contents of this document may be revised without prior notice. 3. The publisher made every possible effort to verify the contents of this document. However, should you find any concern or fault, please notify the publisher. 4.
Important Alert Messages This document contains important information to be observed for prevention of damage to users and bystanders or their property and for safe use of the product. The Alert Messages and symbols used in this document are shown below with their meanings. Please understand them thoroughly before proceeding to the text.
Notice on Use ■ Program and data protection ¤ To prepare for recovery from damage to or loss of programs and data, back up important programs and data regularly. ¤ To store data, observe the following: · Do not turn off the power during system operation. · When initializing a storage media such as a floppy disk or magnetic tape, be sure to check in advance that no important program or data is stored on it.
Preface This document explains how to install and operate “HarnessEye/web Version 2.4” (hereafter referred to as HEW). HEW is software used for operation management of Toshiba Intel Architecture servers. This document consists of the following: Chapter 1 Configuring HarnessEye/web Chapter 2 Installing HarnessEye/web Chapter 3 Operating HarnessEye/web Read this document carefully and use HEW effectively. To find the latest information about HEW, please refer to its HELP utility or the README.TXT file.
----------------------------------------------------------------------------------------------------· Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation in the United States and other countries. · Compaq, Compaq Insight Manager are registered trademarks of Compaq Computer Corporation in the United States. · MegaRAID is a trademark of LSI Logic Corporation in the United States. · Tivoli is a registered trademark of Tivoli Systems Inc.
Contents Applicable Versions and Technical Revisions Notation Used in This Document Configuring HarnessEye/web.......................................................................................................1 1.1 Outline...............................................................................................................................................2 1.1.1 Outline of Harness Eye Web ........................................................................................................
3.3.15 3.4 Collect Logs screen ........................................................................................................................... 75 Advanced Settings ......................................................................................................................... 77 3.4.1 Advanced Settings ............................................................................................................................. 77 3.4.2 Agent Entry screen............................
Notation Used in This Document This document uses the following notation: Symbols · CAUTION Indicates a potentially hazardous situation that could result in personal injury or physical damage if the user does not perform the procedure correctly. Notice Be sure to read the message. Provides information that the user should observe to prevent data loss, faults, and performance deterioration, or other information about the specifications and functions that the user should know.
Screens For convenience of explanation, only the part of the screen needed for operation is shown. The user should key in the bold element shown. C:\>dir The screen images provided in this document may be different from the actual display. The use of the screen images in this document is permitted by Microsoft Corporation.
Chapter 1 Configuring HarnessEye/web Chapter 1 Configuring HarnessEye/web
1.1 Outline 1.1.1 Outline of Harness Eye Web HEW is software used in managing the operation of Toshiba Intel Architecture servers. HEW is web-based operation management software. If the network address of the Management Proxy is known, the condition of the HEW Agent can be monitored from a web browser such as Internet Explorer on the console. Also, hardware information specific to Toshiba Intel Architecure servers can be monitored for fault detection.
1.1.2 Outline of Individual Functions This section provides an outline of individual functions of HEW. Fault list display function It is the function to display fault information of the Agent machine. The information is stored on the Management Proxy. (3.3.8 Error Log screen) Inventory collection function It is the function to display the inventory of the Agent machine. The following information is displayed.
Fault report function If a fault occurs in the Agent machine, fault information can be reported to the Management Console. There are two ways to send a report to the Management Console: 1. Displaying an Alert Message on the Management Console 2. Sending e-mail to a designated component (Management Console or other) Five fault levels are specified: Information, Warning, Error, Success Audit, and Failure Audit. Events written to the event log on the Agent machine are reported to the Management Proxy.
Trap transmitting to a Compaq Insight Manager function If a fault occurs in server, it is possible to transmit a SNMP trap to a Compaq Insight Manager. A SNMP trap is transmitted when the fault about temperature, FAN and Voltage in server. In order to confirm this function, it is necessary to specify by the Local Configuration Tool.
1.2 Operating Environment 1.2.1 Operating environment The requirements for HEW operation are as follows: [Management Console] CPU Pentium II, 300MHz or faster Memory 64 megabytes or more Display 1024 x 768 or higher resolution (65,000 colors or more) Operating System Windows NT 4.0 (Server or Workstation) Windows 2000 (Professional, Server, or Advanced Server) Windows 98SE Windows XP (Professional or Home Edition) Software Internet Explorer Version 5.5 SP2 or later (Microsoft VM is required.
1.3 Components 1.3.1 Roles of each component (1) Agent If a fault is detected in the Agent machine, the Agent reports it to the Management Proxy. Also, upon receipt of an information acquisition request from the Management Proxy, the Agent returns the requested information. The Agent can monitor a computer if it satisfies the requirements shown in the operating environment section. The HEW Agent must be installed for use in the Agent machine.
Notice When you set up the HEW Agent function, an Agent must meet the following conditions. The Node Name is IP reachable with TCP/IP and it is resolved by name resolution. The Node Name is the only name in the network. When the Node Name is a host name or a DNS name, it is resolved by name resolution with a HOST or a DNS server.
(2) Management Proxy The Management Proxy collects fault reports from the Agent and stores them, and also relays settings from the Management Console to the Agent. Collected fault information can be sent by the e-mail or displayed by the Alert Message on the Management Console machine. At least one Management Proxy machine is required in one system. And a maximum of two Management Proxy machine can be set up in one system.
When two Management Proxies are provided in a system, the servers must be set up to prevent alarm reports sent to Management Console from being duplicated. The primary Management Proxy should be set up to send e-mail and Alert Messages to the Management Console, and the backup Management Proxy should be set up not to send them to the Management Console. (3.4.
(3) Management Console The Management Console receives fault information from the Management Proxy and displays them as Alert Messages to notify the administrator. It also enables the user to use an Internet browser to obtain Agent information or set Agent monitoring information items. Most monitoring operations are performed from this Management Console. The HEW Management Console must be installed for use in the Management Console machine.
1.3.2 Notes on System Configurations Minimum configuration In an environment with only one server, all modules are installed in one server. In this environment, the fault report function does not work if a server fails (crashes, locks up, etc.) Medium-scale configuration In an environment in which several servers are installed, a Management Proxy is installed in at least one server and only the Agent is installed in the other server units.
displayed and a remote console function is not available. If the level is "Low", when you use a remote console function, "Terminal Service ActiveX Control" is downloaded without displaying a security-warning dialog. display a security-warning dialog, please do not set "low" as a level.
hapter 2 2 Chapter 2 Chapter 2 Installing HarnessEye/web 14
2.1 Preparation for Installation The HarnessEye/web installation procedure is described here. Installing the Management Proxy function 1. Install the SNMP service in the network. 2. Install IIS. 3. Install the Management Proxy function of HarnessEye/web. Installing the Agent function 1. Install the SNMP service in the network. 2. Install SNMP agent software for the RAID controller. 3. Install the Agent function of HarnessEye/web. Installing the Manager function 1. Install Internet Explorer V5.
To enable an Agent to output SNMP traps or display Agent information on the Management Console, the SNMP properties must be properly set up in advance. · Settings for installation of the Agent or Management Proxy function: Select the check box for “Send authentication trap”. Select “public” for “Accepted community names” and select “READ CREATE”, “READ WRITE”, for Authority. Finally, select the option button for “Accept SNMP packets from any host”.
2.2 Installing HarnessEye/web Install HarnessEye/web as shown below. 1. Starting a setup Log on, with administrator authority, to Windows NT® or Windows® 2000. Activate SETUP.EXE in the \Public\Utils\Toshiba\HEYE directory on the Server Setup Tool installation CD. To do so, use a command prompt or Windows Explorer. 2. Selecting a destination location Follow the instructions given on the screen until the screen shown below is displayed. Specify the installation destination and click the “Next” button.
3-1. Installing the Management Console function Select the Management Console function and click the “Next” button. Proxy setting dialog box shown below is displayed. The Management Specify the Management Proxy to which Management Console is to be connected. You can specify more than one Management Proxy. Management proxies can be added or removed after installation. (Appendix 2 Management Proxy Add/Delete Tool ) After specifying the management proxy(s), click the “Next” button to start installation.
3-3. Installing the Agent function Select the Agent function and the components you need to install. can select whether it installs or not is as follows. Sensor Status S.E.
Click the “Next” button. The agent information registration dialog box is displayed. Specify whether to register the Agent with the Management Proxy or not. If you select “No, register with Management Proxy(s) later” and click the “Next” button, installation begins. If you select “Yes, register with Management Proxy(s) now” and click the “Next” button, the Management Proxy name entry dialog box is displayed. Specify the Management Proxy to which the Agent is registered. Proxies can be registered.
After specifying Management Proxy(s), click the “Next” button. displayed. The alias entry dialog box is If you want to assign an alias to the Agent, specify it here. Memo An alias is an alternative name that a user can specify for a node name. If a node name is very long or contains many digits, it is difficult for a user to distinguish a node name from other node names, so an alias is convenient. Notice An alias name of an agent cannot be used the following characters.
4. Completing a setup When installation finishes normally, the dialog box shown below is displayed.
2.3 Removing HarnessEye/web In WindowsNT® , open the “Control Panel” and double-click “Add/Remove Programs” to display the “Add/Remove Programs Properties” dialog box. Select “HarnessEye/web V2.4” from “Install/Uninstall” and click the “Add/Remove” button. Hereafter, follow the instructions given on the display. In Windows® 2000, select “HarnessEye/web V2.4” from “Add/Remove Programs” and click the “Add/Remove” button. After HEW is removed, some files and folders may remain unremoved.
3 Chapter 3 Chapter 3 Operating HarnessEye/web 24
3.1 Starting HarnessEye/web To start HEW, select [Start] from the Windows taskbar and then select [Program], [HEW], and [LocalHTML]. 3.1.1 Management Proxy List screen The following screen is displayed. Management Proxy List screen Item [Management Proxy List] [Help] button Explanation Displays a list of Management Proxies registered. Displays help information in a separate window.
3.1.2 Remote Power Control (Management Proxy) screen The following screen is displayed when the Management Proxy machine is MAGNIA Z300 / Z310 / Z500 and not in operation so that it cannot display the agent list screen. Remote Power Control (Management Proxy) screen Item -Power off-Power on-Reset-Dump[Back] button [Help] button Explanation Turns off the power of the Management Proxy machine. Turns on the power of the Management Proxy machine. Resets the Management Proxy machine.
3.1.3 Agent List screen The Agents under management are listed. Agent List screen Item -Management Proxy-Agent List- Explanation Displays the names or the Management Proxy machines. Displays a list of Agents. -Number of Agents Displays Agents in which errors (events) occurred. with the error-Total of AgentsDisplays the number of the Agent under management. [ ] button Starts the Remote Console. [Advanced Settings] button [Help] button Specifies detailed settings.
3.1.4 Remote Console screen When you click a Remote Console start button on an Agent List screen, the Remote Console screen is displayed. As this screen, there are a screen for displaying after turning on a power of the Agent until the Operating System starts, and a screen for displaying after Operating System starts. Before the Operating System starts on the Agent machine, the screen shown below is displayed. There are a few keys that cannot be used on this screen.
After the Operating System starts on the Agent machine, the screen shown below is displayed. Please log in by the user of an administrator authority. Notice When you use this function, please setup in advance.
3.2 Main screen 3.2.1 Main screen When you click the Agent on the Agent List screen, the screen shown below is displayed. Main screen Item -Management Proxy-Agent[Help] button Explanation Displays the names of the Management Proxy machines. Displays the names of the Agents. Displays help information in a separate window.
The following function names are listed in the left pane. MAGNIA MAGNIA MAGNIA Z300 Z310 Z500 V2.x V2.x V1.x V2.
3.3 Function Screens 3.3.1 Summary screen [While the Operating System is running] When you click Summary, the screen shown below is displayed. The underlined letters are linked to the related screens. Summary screen Item -Performance-System-Memory-Disk-Network-Sensor Status-Disk (IDE)-Disk (SCSI)-3DM-Error Log[Detail] button Explanation Displays the graphs. Displays the system performance. Displays the memory performance. Displays the disk performance. Displays the network performance.
Sensor and disk status Item -Normal-Abnormal-Unknown- Explanation Displays that all the sensors (disks) are in a normal state or have some information. Displays that the sensors (disks) have some warnings or errors. Displays that the sensors (disks) are unknown. Summary Screen (Details) When you click [Detail] buttons in the Summary screen, the screen shown below is displayed in a separate window.
Item Memory -Available Bytes-Page Faults/sec-Pages/sec- Explanation Displays the memory information. Displays the number of usable bytes of the physical memory. Displays the number/seconds of the page faults. Displays the total of the number by which the disk was written or read when the page faults occurred. -Pool Nonpaged Displays the maximum number of bytes of a nonpaged pool that the Peakserver used at a certain moment.
[While the Operating System is stopped] When you click Summary, the screen shown below is displayed. Summary screen (While the Operating System is inactive) Item -Sensor Status-Error Log- Explanation Displays the status of the sensor. Displays the number of the previous Error Logs.
3.3.2 Product Information screen When you click Product Information, the screen shown below is displayed. Product Information screen Item -Category-Components-Value-[Refresh] button - Explanation Displays product category. Lists hardware components. Displays information obtained for each component. Obtains latest information. The refresh timer (interval) of the Product Information can be specified in the Advanced Settings -Screen Settings screen. (3.4.
3.3.3 Sensor Status screen [While the Operating System is running] When you click Sensor Status, the screen shown below is displayed. Sensor Status screen (while the Operating System is active) Item -Status-Sensor Type-Sensor Name-Status Description[Refresh] button [Buzzer Stop] button Explanation Displays the sensor status. The kinds of possible status vary depending on the sensor type. Displays the kind of sensor. Displays the name of the particular sensor.
Meanings of status icons Image Severity Normal Information Warning Error Unknown [When the Operating System is stopped] When you click Sensor Status, the screen shown below is displayed. Sensor Status screen (while the Operating System is inactive) Item -Status-Sensor Type-Sensor Name-Status Description- Explanation Displays the sensor status. The kinds of possible status vary depending on the sensor type. Displays the kind of sensor. Displays the name of the particular sensor.
3.3.4 IDE RAID Status screen When you click IDE RAID Status, the screen shown below is displayed. IDE RAID Status screen Item -Controller-Index-Controller ID-Model-BIOS Version-Revision-Driver Version-Base Address-Interrupt-Number Of Channels-Channel 1 Base-Channel 1 Control-Channel 2 Base-Channel 2 Control-Channel 3 Base-Channel 3 Control-Channel 4 Base-Channel 4 Control- Explanation Displays IDE RAID controller information. Displays the controller index. Displays the controller ID.
Item -Array-Index-Array ID-Mode-Status-Stripe Size-Capacity-Logical Drives-Error Limit-Physical-Index-Drive ID-Connection-Model-Status-Error Count-Smart Status-Logical Drives-Capacity-Transfer Mode-Serial Number-Array Name[MegaRAID Configuration Console] button [Refresh] button Explanation Displays disk array information. Displays the array index. Displays the array ID. Displays the array mode (RAID level). Displays the array status. Displays the stripe size. Displays the total storage size of the array.
3.3.5 SCSI RAID Status screen When you click SCSI RAID Status, the screen shown below is displayed. According to the type of RAID controller installed, the items displayed in the screen may differ. SCSI RAID Status screen (In the case of the RAID controller E2H/F/G) Item -Adapter-Index-Logical Drive Count-Firmware Version-BIOS Version-Dram Size in MB-Rebuild Rate in Percent-Flush Interval-Max Concurrent Cmds-Spinup Delay-Spinup Count-Scan Channels- Explanation Displays adapter information.
Item -Logical-Index-Status-Size In MB-Raid Level-Stripe Size-Read Policy-Write Policy-Cache Policy-Number Of Spans-Number Of Stripes-Check Consistency or Initialize-Physical-Channel-Index-Status-Array Position-Size in MB-Device Type-Inquiry String-SCSI Level-Que Depth-Rebuild Progress-Medium Errors-Slot Status-Slot Number-Other Errors[Refresh] button Explanation Displays information on the logical drive. Displays the index number of the array’s logical drive . Displays the status of the logical drive.
SCSI RAID Status screen (In the case of the RAID controller TAH/T100) Item Explanation -AdapterDisplays adapter information. -Adapter NumberDisplays the adapter number. -Logical Drive CountDisplays the number of logical drives. -PCI Bus NumberDisplays the number of the PCI Bus. -PCI Slot NumberDisplays the number of the PCI slot. -Driver VersionDisplays the driver version. -Firmware VersionDisplays the firmware version. -BIOS VersionDisplays the BIOS version.
Item -Physical-Adapter Number-Channel Number-SCSI ID-HDD Number-Vender ID-Product ID-Revision-HDD Class-Capacity-SCSI Level-Medium Errors-Inquiry String-HDD Status-Device Type-Logical Drive Number[Refresh] button Notice Explanation Displays information on the physical drive. Displays the adapter number. Displays the channel number. Displays the SCSI ID. Displays the HDD number. Displays the information of the vender. Displays the information of the product. Displays the revision of the physical drive.
3.3.6 Mobile IP Software screen When you click Mobile IP Software, the screen shown below is displayed. This screen is displayed when Mobile IP Software is running. Mobile IP Software screen Item -Service Status- tab -PC List- tab -Home Agent- tab -Foreign Agent- tab Explanation Specifies the state of the service, if the server service is operating correctly or not. Displays the list of PCs registered in the Mobile IP Software server. Displays the state of the home Agent.
Mobile IP Software screen (Service Status tab) Item [Mobile IP Software FA service] [Mobile IP Software HA service] [Mobile IP Software IP service] [Mobile IP Software VPN Service] [Toshiba Mobile IP Software Protocol] [Toshiba Mobile IP Software PNET Adapter] [Mobile IP Software Protocol Driver] [Mobile IP Software Virtual Miniport Driver] [Refresh] button Explanation Specifies the state of the service. Specifies the state of the service. Specifies the state of the service.
PC List Tab Mobile IP Software screen (PC List tab) Item -PC List-IP Address-PC Type-PC Name/User Name[Refresh] button Explanation Displays a list of PCs registered in the Mobile IP Software server. Displays the IP address. Displays the PC type whether it is Mobile IP Software Client or HA/FA server. Displays the name of the PC and user. Obtains the latest information.
Home Agent Tab (This is a screen in the case of the Mobile IP Software Server V2.0 or V2.1.) Mobile IP Software screen (Home Agent tab) Item -Home Agent Status-Home Agent-Mobile Agent Status-Home Address-Care of Address-User Name- (*1) [Refresh] button Explanation Displays the state of the Home Agent. Displays whether the Home Agent is in operation or not. Displays the list of the Mobile PCs registered in the Home Agent. Displays the Home Address of Mobile Client.
Foreign Agent Tab (This is a screen in the case of the Mobile IP Software Server V2.0 or V2.1.) Mobile IP Software screen (Foreign Agent tab) Item -Foreign Agent Status-Foreign Agent-Visiting Agent Status-H/W Address- (*1) -Home Address-Home Agent Address-Status-User Name- (*2) [Refresh] button Explanation Displays the state of the Foreign Agent. Displays whether the Foreign Agent is in operation or not.
3.3.7 Software Access Point screen When you click Software Access Point, the screen shown below is displayed. Software Access Point screen Item -TOSHIBA Wireless Authentication Service-TOSHIBA MAGNIA Software AP (Distribution System)-TOSHIBA MAGNIA Software AP[Refresh] button Explanation Displays the state of the service. Displays the state of the service. Displays the state of the service. Obtains the latest information.
3.3.8 Error Log screen When you click Error Log , the screen shown below is displayed. Error Log screen Item -Level-Time-Source-Agent-Message- Explanation Displays the error level. Displays the date and time of the error occurrence. Displays the name of the application or driver in which the error (event) occurred. Displays the Agent in which the error occurred. Displays the error message. [ ] button Displays the next 15 (older) logs. [ ] button Displays the previous 15 (newer) logs.
3.3.9 Remote Power Control screen [While the Operating System is running] When you click Remote Power Control, the screen shown below is displayed. On this screen, you can set the Agent shutdown mode for Power Control Service for the Agent. Remote Power Control screen (while the Operating System is active) Item -Agent name[Shutdown and Power off] radio button [Shutdown and Restart] radio button [Submit] button Explanation Displays the name of Agent. Turns off the power after shutdown.
[When the Operating System is stopped] When you click Remote Power Control, the screen shown below is displayed. On this screen, you can force the power off at the Agent’s server (without performing ordinary shutdown procedures such as saving disk caches), turn the power back on, force a reboot (also without ordinary shutdown procedures), or force a system dump to be taken. Remote Power Control screen (while the Operating System is inactive) Item -Agent Name- Explanation Displays the name of Agent.
3.3.10 Configure Alerts screen When you click Configure Alerts, the screen shown below is displayed. Configure Alerts screen Item -Filter Settings- tab -Exception Settingstab -Others- tab [ ] button [ ] button [Change page] button [Detail] button [Edit] button [Del] check box [Add] button [Submit] button Explanation Lists notification conditions. Lists exception conditions. Specifies other setting. Displays the next 10 information items. Displays the previous 10 information items.
Filter Settings tab When you click a [Detail] button (the condition number data button for the data you want to display) while the Filter Settings tab is active, the screen shown below is displayed.
the first event is notifyed. And the others are not notifyed until the interval is over.
If you click the [Edit] button while the Filter Settings tab is active, the screen shown below is displayed. You can register the condition you want to select from the Event Log.
Example1: If you want to set in the following condition, set as the following list. Application log, Error, “Example” as an event source name, 1234 and 3000 to 3030 as event IDs, “Error” as Description Keyword, 1A2B as Data Filter Bytes, 2nd byte as Data Filter Offset, 60 seconds as Event Merging Interval.
Exception Settings tab When you click a [Detail] button (the condition number data button for the data you want to display) while the Exception Settings tab is active, the same screen is displayed as when the Filter Settings tab is active, except that the “Event Merging Interval” field is not displayed. You select the items to except among the settings.
Others tab If you select the Others tab, the screen shown below is displayed. Configure Alerts screen (Others) Item [Display alerts on the front panel indicator] check box [Submit] button Memo Z310. Explanation Selects whether alerts is displayed on the front panel indicator or not. Submits the current conditions to the Agent.
3.3.11 S.E.L. (System Event Log) screen The S.E.L. is the log which the motherboard holds, and has mainly alerts of the hardware recorded. [While the Operating System is running] When you click S.E.L., the screen shown below is displayed. This screen is displayed only when Agent is V1.x. In this window, the upper frame contains the main S.E.L screen, displaying 10 logs at a time, starting with the latest error and proceeding in reverse chronological order.
Meanings of event type icons Icon Type Information Warning Error Unknown Service Setting tab When you click the Service Setting tab, the screen shown below is displayed. S.E.L. screen (Service Setting) Item -Service Setting[Update interval] edit box [Set] button Explanation Sets the Service of S.E.L. on Agent. Specifies the monitoring interval in seconds. A number from 1 to 3600 can be input. Sets the monitoring interval to the specified number.
Back Up tab When you click the Back Up tab, the screen shown below is displayed. In this frame, you can set the SEL file backup options. backup can both be set. Automatic backup and manual Select the “Do Automatic Backup” check box to enable automatic backup, and specify the maximum size allowed for the backup file. Finally, click the Set button to save the settings. In addition to automatic backup, you can also make backup files manually.
S.E.L. screen (Back Up) Item -Automatic[Do Automatic Backup] checkbox [Maximum log size] edit box [Set] button -Manual[Header Information] edit box [Set] button Explanation Sets automatic backup options. Specifies whether to enable automatic backups. Specifies the maximum size of the backup file in kilobytes. Saves the specified settings. Specifies and performs a manual backup. Specifies header information for the backup file. Performs a manual backup.
Log File Download tab When you click the Log File Download tab, the screen shown below is displayed. You can select the file you want to download. Files are displayed whether they were backed up in either automatic or manual mode. Select the button corresponding to the file you want to download and then click the Create Log File button. The corresponding Agent then converts the selected backup file from binary to text format and sends it to the Management Proxy. S.E.L.
When you click the Create Log File button, the screen shown below is displayed. You can use this screen to download the log file in text form. Click the file name (Sel_1256_3c48a703.log in the above example) to display the download dialog box, from which you can start downloading.
[When the Operating System is stopped] When you click S.E.L., the screen shown below is displayed. S.E.L. screen (while the Operating System is inactive) Item -Event Type-Event Time-Sensor Type/Sensor Name-Message- Explanation An icon indicating the event type. The date and time the event occurred. The type and name of the sensor involved. [ ] button A detailed message. Displays the next 10 (older) logs. [ ] button Displays the previous 10 (newer) logs.
3.3.12 Performance Settings screen On this screen, you can specify parameters for monitoring performance. When you click Performance Settings, the screen shown below is displayed. Performance Settings screen Item [Watch this item ] check box -Setting the Watchdog Interval[Watchdog Interval] edit box -Agent Watchdog Item[Watch this item] check box [Write Event Log] check box [Alert Level] check box [Scale] combo box [Set] button Explanation Directs the Agent Performance Monitoring Service.
Item System -% Processor Time-Processor Queue Length-Total Interrupts/sec-Memory -Available Bytes-Page Faults/sec-Pages/sec- Explanation Monitors the system information Monitors the use ratio of the CPU. Monitors the Processor's waiting queue. Monitors the interrupt frequency of the hardware. Monitors the memory information. Monitors the number of usable bytes of the physical memory. Monitors the number/seconds of the page faults.
3.3.13 Performance screen This screen displays the thresholds and current utilization of the CPU and memory. On this screen, you can also specify parameters for monitoring CPU and memory utilization. This screen is displayed only when the Agent is V1.x. When you click Performance, the screen shown below is displayed. Performance screen Item -Performance Information-Watch Item-Alert Level-Activity Ratio/Size[Refresh] button Explanation Displays the thresholds and current utilization of the CPU and memory.
Item -Watch Item: CPU[Watch this item] check box [Alert Level] edit box [Write Event Log] check box -Watch Item: Memory[Watch this item] check box [Alert Level] edit box [Write Event Log] check box -Watchdog Interval[Watchdog Interval] edit box [Set] button Explanation You can specify the CPU condition to be monitored. Directs the Agent Performance Monitoring Service to monitor CPU utilization. Specifies the threshold with a number from 0 to 100.
3.3.14 Configuration screen On this screen, you can set Automatic Server Restart and Front Panel Indicators. Both items cannot be set at the same time. When you click Configuration screen, the screen shown below is displayed. Shortcut to Internet Explorer.lnk Configuration screen (Automatic Server Restart) On this screen, you can enable or disable Automatic Server Restart. Automatic Server Restart automatically reboots the server if the server fails to respond within a specified period (time-out value).
Before using the automatic server restart function, please read carefully the following caution with regard to this function. CAUTION Be sure to understand the following before enabling the automatic server restart function: When this function is enabled, either if the server fails to respond or if the server is kept in a heavily loaded state for a long time, the motherboard will reset the system and restart the server.
Configuration screen (Front Panel Indicators) The MAGNIA Z300 / MAGNIA Z310 is equipped with upper part and lower part of front panel indicator, each displaying up to 16 characters (if a scroll is used, it displays 40 characters). The front panel indicator has three display screens, and displays one of them. These screens can be selected using the Display Change Button. One of the three screens is used for notification of hardware-dependent faults.
3.3.15 Collect Logs screen On this screen, you can specify the data collected from the Agent machine. When you click Collect Logs, the screen shown below is displayed. Collect Logs screen Item -Alert Information-Alert Date-Alert Type-Alert Status[Collect] button Explanation Specifies the Error Log Information. Specifies the date the error occurred. Selects the error type. Specifies the error status. Collects the information.
Item (Checkbox) [MAGNIA System Configuration ] [System Information Report(Windows2000) ] [WindowsNT Dianostics Report(WindowsNT4. 0)] [Event Log (System) (CSV format)] [Event Log (Application) (CSV format)] [Registry Information (HARDWARE)] [Registry Information (SOFTWARE)] [Registry Information (SYSTEM)] [Memory Dump] [User Dump] [Dr.Watson Log] [Power Console Log (RAID.LOG)] [TOSHIBA RAID Log] [TOSHIBA RAID Dump] [3DM Disk Management Log] [Backplane Log ] [HarnessEye/web HDD Connector Board Log] [S.E.L.
3.4 Advanced Settings 3.4.1 Advanced Settings There are following functions in the Advanced Settings.
3.4.2 Agent Entry screen When you click Agent Entry, the screen shown below is displayed. Agent Entry screen Item -Node Name-Alias Name[New Entry] button [Edit] button [Delete] button Explanation Displays the node name. Displays the alias name. Adds Agent information. Changes existing Agent information. Deletes existing Agent information.
When you select [New Entry] button in the Agent Entry screen, the screen shown below is displayed. Agent Entry screen (New Entry) Item [Node Name] edit box [Alias Name] edit box [IP Address] edit box [Add] button [Set] button Notice characters. Explanation Specify the node name. Specify the alias name. Specify the IP address. Adds the IP address and MAC address. Sets this Agent information.
3.4.3 DB Maintenance screen When you click DB Maintenance, the screen shown below is displayed. DB Maintenance screen Item -Maintenance Schedule[Never] radio button [Every day] radio button [Once a Week] radio button [Once a Month] radio button Explanation You can specify a database maintenance schedule. Disables maintenance on the database. Performs database maintenance every day. Performs database maintenance every week.
Item -Maintenance Setting[Alert Entries Limit] edit box [Alert Retention Period] edit box [Perform Maintenance Now] [Execute] button [Make Backup Now] [Execute] button [Set] button Explanation You can specify a database maintenance setting. When the number of alerts exceeds the number specified here, old alerts are deleted in a first-in first-out manner. Deleted data are stored in another database. If 0 is specified, all data will be deleted in the next maintenance operation.
3.4.4 DB Backup screen When you click DB Backup, the screen shown below is displayed. DB Backup screen Item -Backup Alert File List[Delete] button -Backup Database File List[Delete] button Explanation Lists the files in which alert data was backed up. Each filename is ALYYYYMMDD.csv, where YYYY is the year, MM is the month, and DD is the day. You can click a filename to download it. Deletes the corresponding alert data file. Lists the files in which databases were backed up. Each filename is DBYYYYMMDD.
3.4.5 Alert Message Location screen When you click Alert Message Location, the screen shown below is displayed. Alert Message Location screen Item -Registered List[Add] button [Filter] button [Delete] button [Filter All] button [Delete All] button Notice Explanation You can specify destinations for Alert Messages. Displays an addition window on the lower half of the screen so that you can specify a computer name or an IP address of the Management Console machine.
When you click the [Filter] button, the screen shown below is displayed. Alert Message Filter Setting screen Item -Alert Message Filter Setting[Logfile and Event Type] check boxes [Set] button [Select All] button [Clear All] button Explanation You can set Alert Message filtering. Alert Message is sent when an error corresponding to any of the selected items occurs. Selects the Logfile and Event Type settings. Applies the specified settings. Selects all selectable items. Clears all settable items.
3.4.6 Alert Message Contents screen When you click Alert Message Contents, the screen shown below is displayed. Alert Message Contents screen Item -Alert Message[Message Format] edit box [Set] button Explanation Enables you to design the Alert Message display format. Specifies the format using desired character strings in combination with command arguments explained below. Saves the Alert Message Contents Setting.
The following command arguments can be used.
3.4.7 Email Address screen When you click Email Address, the screen shown below is displayed. Email Address screen Item -Registered List[Add] button [Filer] button [Delete] button [Filter All] button [Delete All] button Explanation Enables you to specify destinations for alert e-mail messages. Displays an addition window on the lower half of the screen so that you can specify an e-mail address. Displays a filter setting window on the lower half of the screen.
3.4.8 Email Contents screen When you click Email Contents, the screen shown below is displayed. Email Contents screen Item -Email Message[Email “Subject” Header] edit box [Email Server] edit box [Email “From” Header] edit box [Message Format] edit box [Set] button Explanation Enables you to design the e-mail message headers and text. Specify the e-mail Subject line. Specify the SMTP server name. Specify the e-mail “From” address.
3.4.9 Screen Settings screen In the Screen Settings screen, you can specify the number of Agent information screen's Error Log, each function's refresh interval and each port number. When you click Screen Settings, the screen shown below is displayed.
Information screen] edit box Item [Setting the refresh interval of a Product Information screen] edit box [Setting the refresh interval of a Sensor Information screen] edit box [Setting the refresh interval of a IDE RAID information screen] edit box [Setting the refresh interval of a SCSI RAID Information screen] edit box [Setting the refresh interval of a Mobile IP Software Information screen] edit box [Setting the refresh interval of a Software Access Point Information screen] edit box [MegaRAID Configura
91
4 Appendixes Appendixes 92
Appendix 1 Agent Information Add/Delete Tool The Agent Information Add/Delete Tool is available for an administrator to add or delete Agent information in the database of a Management Proxy. Use this tool if agent information was not stored during installation. 1 Starting the Tool If the HEW agent function is installed in the C:\HEW folder, then Regtminf.exe is stored in C:\HEW\Agent. Activate this command from a command prompt.
Appendix 2 Management Proxy Add/Delete Tool The Management Proxy Add/Delete Tool can be used to add or delete a Management Proxy name in the settings for the initial screen display. When a Management Proxy that can be connected to via a web browser is defined, the tool creates an HTML file for connection to the Management Proxy. 1 Starting the Tool If the HEW manager function is installed in the C:\HEW folder, then the Management Proxy Add/Delete Tool (mpreg.exe) is stored in C:\HEW\Manager.
Appendix 3 Alert Message Function If a fault occurs in an Agent, the Alert Message function displays the Alert Message window on the Manager screen to report the fault in the Agent. 1 Starting the Function The Alert Message function automatically starts from the Startup folder when the Manager starts. Memo When a user other than the one who installed the Manager function wants to use the Alert Message function, do one of the following: Method 1: Add HEWRcv.
The Alert Message window is shown below: Alert Message window Alert Message window Item -Agent- column -Date- column -Contents- column [Action] button [Detail] button [Clear] button [Close] button Explanation Displays the Agent in which a fault occurred. Displays the date and time the fault occurred. Displays information about the fault, in the format defined by the user. Starts a web browser and displays the main screen. Displays the detailed information window.
When the [Detail] button is clicked or an event is selected and double-clicked in the list view, the following detail window is displayed. Detail window Detail window Item -Agent-Date-Contents[Previous] button [Next] button [Close] button Explanation Displays the Agent in which the fault occurred. Displays the date and time the fault occurred. Displays information about the fault, in the format defined by the user.
Appendix 4 Local Configuration Tool If the HEW Agent function is installed, the Local Configuration Tool can configure an Agent regardless of the availability of the Manager or Management Proxy function or the LAN environment. 1 Starting the Tool If the HEW Agent function is installed in the C:\HEW folder, then the Local Configuration Tool (HewConf.exe) is located in C:\HEW\Agent. Activate this file to start the Local Configuration Tool.
Buzzer Control screen If the alarm buzzer is sounding due a hardware fault, the [Buzzer Stop] button can be pressed to stop the buzzer. Buzzer Control screen Item [Buzzer Stop] button [Exit] button Explanation Stops the buzzer. Exits the Local Configuration Tool. if it changes a screen with a tab) (This button is displayed even Memo A buzzer cannot be stopped when the buzzer is sounding with the cards (RAID card etc.) of an option.
Panel Control screen This screen is displayed when the server is MAGNIA Z300 / MAGNIA Z310. In “Panel View 1,” information specific to the machine currently selected can be displayed or edited. “Panel View 2” displays alarm information when an alarm is reported to the Management Proxy. Panel Control screen Item -Panel View 1[Upper] edit box [Lower] edit box [Set] button -Panel View 2[Initialize] button Explanation You can edit the panel strings that indicate information particular to the Agent machine.
Setting of transmittingTrap to Insight Manager screen If a fault occurs in a server, it is possible to transmit a SNMP trap to a Compaq Insight Manager. InsightManager Setting screen Item [Trap is transmitted to InsightManager] check box -Event Level[Error only] radio button [Warning or more] radio button [Set] button Explanation If it is checked, it confirmed this function. Selects the level of the event transmitted to InsightManager Sends the trap of the error event when the event occurs.
Appendix 5 Virtual Private Network Setting Virtual Private Networking (VPN) is a security technology that enables secure communication between business sites as if they were connected by a leased line although they actually communicate via the Internet. This section explains how to configure VPN to use a LAN in an HEW environment. 1 Connection between Windows NT Server and Windows NT Workstation 1.
Configure Port Usage window In the [Configure Port Usage] window, select the [Receive calls only] check box in [Port Usage], and then click [OK] In the [Remote Access Setup] window, click [Network]. Network Configuration window Select the [TCP/IP] check box, and then click [Configure].
RAS Server TCP/IP Configuration window Because DHCP and DNS are not used, make settings as follows: Select one of items in the [Allow remote TCP/IP clients to access]. Select the [Use static address pool] check box, and specify the start and end addresses. Select the [Allow remote clients to request a predetermined IP address] check box. Click [OK]. In the [Network Configuration] window, click [OK]. In the [Remote Access Setup] window, click [Continue]. In the [Setup Message] dialog box, click [OK].
Remote Access Permissions window In [Users], select a user to whom remote access permission is to be given, select the [Grant dialin permission to user] check box, and then click [OK]. Remote Access Admin window In the [Remote Access Admin] dialog box, select [Server] from the menu and then select [Exit]. Finally, install the service pack before this configuration procedure, or the service pack of a version newer than the service pack installed before this configuration procedure.
1.3 Guest Configuration Procedure Selecting “Network,” “Properties,” and then “Protocols” tab Open [Network] [Properties] and then click the [Protocols] tab. Click the [Add] button. Select Network Protocol window In the [Select Network Protocol] window, select [Point To Point Tunneling Protocol] in [Network Protocol], and click [OK]. PPTP Configuration window Set [Number of Virtual Private Networks], and click [OK]. In the [Setup Message] dialog box, click [OK].
Network properties In the [Network] dialog box, verify that “Point To Point Tunneling Protocol” has been added, and then click [Close]. Starting Dial-Up Networking Open [My Computer] and then double-click [Dial-Up Networking] to start [Dial-Up Networking]. New Phonebook Entry Wizard window In the [New Phonebook Entry Wizard] window, enter the name of a new telephone directory entry name, and then click [Next]. In this example, [vpn] is entered for the entry name.
Dial-Up Networking window Click [Close]. Finally, install the service pack before this configuration procedure, or the service pack of a version newer than the service pack installed before this configuration procedure.
1.4 Procedure for Connection from the Guest Starting Dial-Up Networking Open [My Computer] and then double-click [Dial-Up Networking] to start [Dial-Up Networking]. Dial-Up Networking window In [Phonebook entry to dial], select [vpn] as created in Section 1.3, “Guest Configuration Procedure.” Click [Dial]. Connection Specify [User name] and [Password], and then click [OK] to start connection.
1.5 Verifying Connection on the Guest Side Opening Dial-Up Networking Monitor Open the [Control Panel] and then double-click [Dial-Up Networking Monitor] to start the [Dial-Up Networking Monitor]. vpn verification Double-click [Summary] to verify that [vpn] is enabled. 1.6 Verifying Connection on the Host Side Opening Dial-Up Networking Monitor Open the [Control Panel] and then double-click [Dial-Up Networking Monitor] to start the [Dial-Up Networking Monitor].
2 Connection between Windows2000 Windows2000 Professional 2.1 Connection Configuration Server and In this configuration, the Windows 2000 Professional machine is a guest and the Windows 2000 Server machine is a host. Note: It is assumed that Active Directory and DNS have already been installed. 2.2 Host Configuration Procedure Opening Routing and Remote Access From the Start menu, select [Routing and Remote Access].
Internet Connection window In [Internet connections], select the Internet connection to be used by this server, and then click [Next]. IP Address Assignment window Because DHCP is not used in this example, select the [From a specified range of addresses] check box and then click [Next].
Address Range Assignment window Click [New]. New Address Range window Specify the [Start IP address] and [End IP address] of the address for the virtual interface provided by the VPN, and then click [OK]. Address Range Assignment window In the [Address Range Assignment] window, verify that the address range has been defined, and then click [Next].
Managing Multiple Remote Access Servers window Because [RADIUS] is not used, select the [No, I don’t want to set up this server to use RADIUS now] and then click [Next]. Routing and Remote Access Server Setup Wizard window In the [Completing the Routing and Remote Access Server Setup Wizard] window, click [Finish]. Routing and Remote Access window In this example, DHCP is not used. Click [OK].
Adding Remote Access Policies Here is an example of how to give access permission to the domain administrator. Before doing the following, select [Active Directory User and Computers] and [Dial-in] tab of the administrator properties, and then select the [Allow access] check box of [Remote Access Permission]. Right-click [Remote Access Policies] and then click [New Remote Access Policy]. Policy Name window In [Policy friendly name], specify a friendly name to be assigned to the policy.
Select Attribute window In [Attribute types], select the type of the attribute to be added, then click [Add]. In this example, [Windows-Groups] is selected. Groups window Click [Add] in the [Groups] window. Select Groups window In [Name], select the group to be added, and then click [Add]. In this example, select [Domain Admins]. Check the added group, and then click [OK]. In the [Groups] window, verify the added group and then click [OK].
Verifying the added policy In the [Remote Access Policies] window displayed from [Routing and Remote Access], verify the added policy.
2.3 Guest Configuration Procedure Opening Network Connection Wizard Open the [Control Panel] and then double-click [Network and Dial-up Connections] to open [Network and Dial-up Connections]. Double-click [Make New Connection] in [Network and Dial-up Connections] to open the [Network Connection Wizard]. Welcome to the Network Connection Wizard window In the [Welcome to the Network Connection Wizard] window, click [Next].
Destination Address window Specify the name or IP address of the host in [Host name or IP address], and then click [Next]. In this example, specify the IP address because DNS is not used. Connection Availability window In the [Connection Availability] window, specify the user who can use this connection and then click [Next]. Completing the Network Connection Wizard window Specify the name to be assigned to this connection and then click [Finish]. In this example [vpn] is specified.
2.4 Procedure for Connection from the Guest Opening the Network and Dial-up Connections Open the [Control Panel] and then double-click [Network and Dial-up Connections] to open [Network and Dial-up Connections]. Double-click [vpn] as created in Section 2.3, “Guest Configuration Procedure.” Connection Specify the [User name] and [Password] and then click [Connect] to start the connection.
2.5 Verifying Connection on the Guest Side Opening the Network and Dial-up Connections Open the [Control Panel] and then double-click [Network and Dial-up Connections] to open [Network and Dial-up Connections]. Checking “vpn” Verify that the [vpn] icon is enabled. 2.6 Verifying Connection on the Host Side Opening [Routing and Remote Access] Open [Routing and Remote Access] from the Start menu.
Appendix 6 Remote Console Function Setting When a remote console function is used, please use after making the following preparations. - Installing "Terminal Service" on an Agent machine - Installing "TSAC Web package" on a Management Proxy machine - Installing "Terminal Service" on an Agent machine Please open a [Control Panel] and select [Add/Remove Programs]. Then select [Add/Remove Windows Components], and check on [Terminal Services] at [Windows Components Wizard].
After that, install it by following the instructions given on the dialog. - Installing "TSAC Web package" on a Management Proxy machine Please download a setup image of the latest TSAC Web package from the homepage of Microsoft, and install it. Then, the preparation is completed.
Appendix 7 1 Message List Sensor list The following Sensor Types/Sensor Names displayed by the Sensor Status screen. The sensor on the system board (MAGNIA Z300) Sensor type & ID Sensor Name Hex Voltage Temp Fan Processor Security #01 Base Board +1.5V #05 Base Board +2.5V #09 Base Board +3.3V #0B Base Board +3.
The sensor on the system board (MAGNIA Z310) Sensor type & ID Sensor Name Hex Voltage #01 Base Board +1.25V #05 Base Board +2.5V #09 Base Board +3.3V #0B Base Board +3.
The sensor on the system board (MAGNIA Z500) Sensor type & ID Sensor Name Hex Voltage #01 Base Board +1.25V (ch.A) #02 Base Board +1.25V (ch.B) #09 Base Board +3.
The sensor on the expansion systems (MAGNIA Z300 / MAGNIA Z310 / MAGNIA Z500) Sensor type & ID Sensor Name Hex Voltage #C0 Expansion Disk1 +3.
The sensor on the system board (MAGNIA3200) Sensor type & ID Sensor Name Hex Voltage Temperature #00 Terminator Voltage #0C Bridge Voltage #0D Processor 1 Voltage #01 Processor 2 Voltage #02 System Board1 Voltage 3.3V #0E System Board2 Voltage 3.3V #03 PCI Stand by Voltage 3.3V #09 System Board Stand by Voltage 3.3V #0F PS Voltage 5V #14 PS Voltage +12V #15 PS Voltage -12V #0B Voltage fault(System Board Stand by 3.
The sensor on the system board (MAGNIA3300) Sensor type & ID Sensor Name Hex Voltage Temperature Fan Processor #00 DIMM Terminator Voltage #01 Processor 1 Voltage #02 Processor 2 Voltage #03 PS Voltage 5V #04 PS Voltage 12V #05 System Board Voltage 1.8V #06 System Board Voltage 2.5V #07 System Board Voltage 3.3V #08 System Board Voltage 1.
The sensor on the system board (MAGNIA550D) Sensor type & ID Sensor Name Hex Voltage Temperature Fan Disk #21 Processor 1 VRM #20 Processor 2 VRM #22 Base Board +3.
2 Port number list The port number used by HEW is as follows.
Appendix 8 Enterprise Association When some faults occur in the server, the faults can be informed to each of the managers of Compaq Insight Manager (XE), OpenView and Tivoli. Notice If you use this function, keep the following conditions. - The HEW Agent is needed in a server. If the HEW Agent is not installed, install it. - You need to specify the sending address of Trap of SNMP.
For FMT files, it is as follows.
(Continued) // Date year category 'Information' SID App ID Message FORMAT NT_Info %t %s %s Information %s* hostname DEFAULT origin DEFAULT severity WARNING category $3 eventType Information msg $4 -date1 $1 -date2 $2 date PRINTF("%s %s", date1, date2) END // Date year category source SID 'Security' ID Message FORMAT NT_Security %t %s %s %s %s* Security %s %s %s* hostname DEFAULT origin DEFAULT category $3 eventType $4 sid $5 sub_source Security id $7 msg $8 -date1 $1 -date2 $2 date PRINTF("%s %s", date1, da
Index InsightManager Setting .................................. 101 Panel Control ................................................... 100 A Agent ......................................................................... 7 M Agent Entry............................................................. 78 Agent Information Add/Delete Tool.................... 93 Main screen............................................................ 30 Agent List screen...................................................
HarnessEye/web V2.
