Toshiba Personal Computer PORTÉGÉ M500 Satellite U200 Maintenance Manual TOSHIBA CORPORATION File Number 960-559 [CONFIDENTIAL]
Copyright © 2006 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein. Toshiba Personal Computer PORTÉGÉ M500 Maintenance Manual First edition April 2006 Disclaimer The information presented in this manual has been reviewed and validated for accuracy.
Preface This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ M500. The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field. SAFETY PRECAUTIONS Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.
The manual is divided into the following parts: Chapter 1 Hardware Overview describes the PORTÉGÉ M500 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service. Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs.
Conventions This manual uses the following formats to describe, identify, and highlight terms and operating procedures. Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example: Read Only Memory (ROM) Keys Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.
Table of Contents Chapter 1 Hardware Overview 1.1 Features ...................................................................................................................... 1-1 1.2 2.5-inch Hard Disk Drive......................................................................................... 1-12 1.3 Keyboard.................................................................................................................. 1-14 1.4 Optical Drive.................................................
Chapter 3 Tests and Diagnostics 3.1 The Diagnostic Test ................................................................................................... 3-1 3.2 Executing the Diagnostic Test ................................................................................... 3-4 3.3 Setting of the hardware configuration ....................................................................... 3-9 3.4 Heatrun Test.......................................................................................
Chapter 4 Replacement Procedures 4.1 General....................................................................................................................... 4-1 4.2 Battery pack ............................................................................................................... 4-8 4.3 PC card..................................................................................................................... 4-10 4.4 Bridge media....................................................
Appendices Appendix A Handling the LCD Module ........................................................................... A-1 Appendix B Board Layout ................................................................................................ B-1 Appendix C Pin Assignments............................................................................................ C-1 Appendix D Keyboard Scan/Character Codes ..................................................................
x [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Chapter 1 Hardware Overview [CONFIDENTIAL]
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1 Hardware Overview Chapter 1 Contents 1.1 Features.......................................................................................................................1-1 1.2 2.5-inch Hard Disk Drive .........................................................................................1-12 1.3 Keyboard ..................................................................................................................1-14 1.4 Optical Drive .......................................................
1 Hardware Overview Figures Figure 1-1 Front of the computer .....................................................................................1-5 Figure 1-2 System unit configuration...............................................................................1-5 Figure 1-3 System unit block diagram .............................................................................1-6 Figure 1-4 2.5-inch HDD .............................................................................................
1.1 Features 1 1 Hardware Overview Features 1.1 Features The Toshiba PORTÉGÉ M500 Personal Computer uses advanced Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features. There some models and options according to BTO system. Refer to the Parts List for the configuration of each model and options.
1 Hardware Overview 1.1 Features Memory Two DDR2-533/DDR2-667 SDRAM slots. Memory modules can be installed to provide a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). Memory modules are available in 256MB, 512MB, 1024MB and 2048MB sizes. HDD The computer has a 2.5-inch SATA HDD. The following capacities are available. • 40/60/80/100/120 GB USB FDD A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
1.1 Features 1 Hardware Overview Universal Serial Bus (USB2.0) Three USB ports are provided. The ports comply with the USB2.0 standard. IEEE 1394 port The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras.
1 Hardware Overview 1.1 Features Internal modem The computer contains a MDC, enabling data and fax communication. It supports ITU-T V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data transmission, and 14,400 bps for fax transmission. However, the actual speed depends on the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available in other regions.
1.1 Features 1 Hardware Overview The front of the computer is shown in figure 1-1. Figure 1-1 Front of the computer The system unit configuration is shown in figure 1-2.
1 Hardware Overview 1.1 Features System Unit Block Diagram Figure 1-3 is a block diagram of the system unit.
1.1 Features 1 Hardware Overview The system unit is composed of the following major components: Processor Intel® CoreTM Duo Processor (dual core) or Intel® CoreTM Solo Processor (single core) • Core speed: Dual core: 1.66GHz (T2300) /1.83GHz (T2400)/2.00GHz (T2500)/ 2.16GHz (T2600)/2.33GHz (T2700) Single core 1.66GHz (T1300)/1.83GHz (T1400) ( ): Processor Number – Processor bus speed: 667MHz – Core voltage: 0.50 to 1.
1 Hardware Overview 1.1 Features Memory Two memory slots capable of accepting DDR2-SDRAM 256MB, 512MB, 1024MB or 2048MB memory modules for a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). • 200-pin Small Outline DIMM • 1.8V operation • PC2-4200(DDR2-533)/PC2-5300(DDR2-667) support Serial Peripheral Interface (SPI) • One STMicro M25PE80-VMW6TG is used. • 8Mbits of flash memory are used.
1.1 Features 1 Hardware Overview South Bridge (Intel ICH7-M) • Features: – DMI(Direct Media Interface) – PCI Express I/F (4 ports) – PCI Bus I/F Rev2.3 (6 PCI REQ/GNT Pairs) – Integrated Serial ATA Host Controller (2 Prots,150MB/S) – Integrated IDE Controller (Ultra ATA 100/66/33) – AC’97 2.3 codecs – Intel High Definition controller (Azalia) – USB 1.1/2.0 Controller 8 ports – Built-in LAN controller (WfM 2.0 & IEEE 802.3 compliance) – Power Management (ACPI 2.0 compliance) – SMBus2.
1 Hardware Overview 1.1 Features GPU Graphics interface in North Bridge (Intel 945GM/940GML) is used.
1.1 Features 1 Hardware Overview Internal LAN Controller • Intel made Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T) is used. Some models are not equipped with a Gigabit Ethernet LAN.
1 Hardware Overview 1.2 1.2 2.5-inch Hard Disk Drive 2.5-inch Hard Disk Drive The removable HDD is a random access non-volatile storage device. It has a non-removable 2.5-inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a 40GB, 60GB, 80GB, 100GB or 120GB. The HDD is shown in figure 1-4. Specifications are listed in Table 1-1. Figure 1-4 2.5-inch HDD Table 1-1 2.
1.2 2.5-inch Hard Disk Drive 1 Hardware Overview Table 1-1 2.5-inch HDD specifications (2/2) Specifications Items Outline dimensions Width (mm) Height (mm) Depth (mm) Weight (g) Storage size (formatted) HITACHI GST HITACHI GST HITACHI GST HITACHI GST G8BC00029411 G8BC00029611 G8BC00029811 G8BC00029A11 69.85±0.25 9.5±0.2 100.2±0.25 102 max. 95 max. 40GB 60GB Speed (RPM) 80GB 100GB 5,400 Data transfer rate To/From media To/From host 493 Mb/s max. 1.
1 Hardware Overview 1.3 1.3 Keyboard Keyboard The keyboard is mounted 84(US)/85(UK) keys that consist of character key and control key. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller. Figure 1-5 is a view of the keyboard. See Appendix E about a layout of the keyboard.
1.4 Optical Drive 1.4 1 Hardware Overview Optical Drive 1.4.1 DVD-ROM & CD-R/RW Drive The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15inch) CD-ROM, DVD-ROM and CD-R/RW. The specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-2. Table 1-2 DVD-ROM & CD-R/RW drive specifications Specifications Item MATSUSHITA G8CC00025A20 Outline dimensions Width (mm) 128 (excluding projections) Height (mm) 9.
1 Hardware Overview 1.4 Optical Drive 1.4.2 DVD-Super Multi Drive The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVDRAM, DVD-R DL and DVD+R DL. The specifications are listed in Table 1-3. Table 1-3 DVD Super Multi drive specifications Item Specifications MATSUSHITA G8CC00030120 Outline dimensions Width (mm) 128 (excluding projections) Height (mm) 9.
1.5 TFT Color Display 1.5 1 Hardware Overview TFT Color Display The TFT color display consists of 12.1-inch WXGA LCD module and FL inverter board. 1.5.1 LCD Module The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolution. The GPU in North Bridge can control internal and external WXGA support displays simultaneously. Figure 1-6 shows a view of the LCD module and Table 1-4 lists the specifications.
1 Hardware Overview 1.5.2 1.5 TFT Color Display FL Inverter Board The FL inverter board supplies a high frequency current to illuminate the LCD module. Table 1-5 lists the FL inverter board specifications. Table 1-5 FL inverter board specifications Item Specifications G71C00011221 Input Output 1-18 Voltage (VDC) 5 Power (W) 7 Voltage (Vrms) 750 Current (mArms) 6.
1.6 Power Supply 1.6 1 Hardware Overview Power Supply The power supply supplies many different voltages to the system board and performs the following functions: 1. Judges that the DC power supply (AC adapter) is connected to the computer. 2. Detects DC output and circuit malfunctions. 3. Controls the display of battery icon and DC IN icon. 4. Turns the battery charging system on and off and detects a fully charged battery. 5. Turns the power supply on and off. 6.
1 Hardware Overview 1.6 Power Supply Table 1-6 Power supply output rating Power supply Voltage [V] Power OFF (Suspend mode) Power OFF (Boot mode) No battery PPV 1.500 0.300 No No No CPU PTV 1.05 No No No CPU, GMCH, ICH7-M 1R5-P1V 1.5 No No No CPU, GMCH, ICH7-M, PCI-e Mini Card 1R8-B1V 1.8 Yes No No GMCH, DDR2-SDRAM 2R5-P2V 2.5 No No No GMCH, ICH7-M LAN2R5-E2V 2.5 Yes Yes / No No LAN MR0R9-B0V 0.9 Yes No No GMCH, DDR2-SDRAM 0R9-P0V 0.
1.7 Batteries 1.7 1 Hardware Overview Batteries The computer has two types of batteries as follows: Main battery Real Time Clock (RTC) battery The battery specifications are listed in Table 1-7. Table 1-7 Battery specifications Battery name Material Output voltage Capacity Main battery G71C0004G710 G71C0004G810 Li-Ion 10.8 V 4,700 mAh RTC battery GDM710000041 Ni-MH 2.4 V 15 mAh 1.7.
1 Hardware Overview 1.7 Batteries Data preservation time When turning off the power in being charged fully, the preservation time is as following Table 1-9. Table 1-9 Data preservation time Battery type Standby mode Boot mode 6 days 60 days Main battery (4,700 mAh) 1.7.2 RTC battery The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. Table 1-10 lists the charging time and data preservation period of the RTC battery.
1.8 AC Adapter 1.8 1 Hardware Overview AC Adapter The AC adapter is used to charge the battery. Table 1-11 lists the AC adapter specifications. Table 1-11 AC adapter specifications Parameter Specification G71C0002SC10 Power G71C0004A510 60W (Peak 75W) Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.
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Chapter 2 Troubleshooting Procedures [CONFIDENTIAL]
2 Troubleshooting Procedures 2-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
2 Troubleshooting Procedures Chapter 2 Contents 2.1 Troubleshooting..........................................................................................................2-1 2.2 Troubleshooting Flowchart ........................................................................................2-3 2.3 Power Supply Troubleshooting ..................................................................................2-7 2.4 System Board Troubleshooting ...................................................
2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart ..................................................................................2-4 Figure 2-2 A set of tool for debug port test.........................................................................2-22 Tables Table 2-1 Battery icon..........................................................................................................2-7 Table 2-2 DC IN icon.....................................................................
2.1 Troubleshooting 2 Troubleshooting Procedures 2 2.1 Troubleshooting Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. The FRUs covered are: 1. 2. 3. 4. 5. Power Supply System Board USB Floppy Disk Drive Hard Disk Drive Keyboard/Touch pad 6. 7. 8. 9. 10. Display Optical Drive Modem LAN Bluetooth 11. 12. 13. 14.
2 Troubleshooting Procedures 2.1 Troubleshooting There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow.
2.2 Troubleshooting Flowchart 2.2 2 Troubleshooting Procedures Troubleshooting Flowchart Use the flowchart in Figure 2-1 as a guide for determining which FRU malfunctions. Before going through the flowchart steps, check the following: Ask the user if a password is registered and, if it is, ask him or her to enter the password. Make sure that Windows® XP preinstalled by Toshiba is installed on the hard disk. Operating systems not preinstalled by Toshiba can cause the computer malfunction.
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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart If the diagnostics program cannot detect an error, the problem may be intermittent. The Running Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error, then perform the appropriate troubleshooting procedures as follows: 1.
2.3 Power Supply Troubleshooting 2.3 2 Troubleshooting Procedures Power Supply Troubleshooting The power supply controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Table 2-2 DC IN icon DC IN icon Power supply status Lights Blue DC power is being supplied from the AC adapter. Flashes orange There is a problem with the power supply. *1 Doesn’t light Any condition other than those above. *1 When the Power Supply Controller (PSC) detects a malfunction, the DC IN icon blinks orange. It shows an error code. When the icon is blinking, perform the following procedure. 1.
2.3 Power Supply Troubleshooting Procedure 2 2 Troubleshooting Procedures Error Code Check If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below. Start Off for 2 seconds Error code (8 bit) “1” On for one second “0” On for half second Interval between data bits Off for half second The error code begins with the least significant digit. Example: Error code 11h (Error codes are given in hexadecimal format.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare it to the tables below. Then go to Check 2.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures Compare the patterns in the hexadecimal error code to the tables below. AC Adaptor Error code Meaning 10h AC Adaptor output voltage is over 16.5V. 11h CommonDock voltage is over 16.5V. 12h Current from the DC power supply is over 7.00A. 13h Current from the DC power supply is over 0.5A when there is no load. 14h Correction value of 0[A] is out of designed value.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting S3V output Error code Meaning 40h S3V voltage is 3.47V or less when the computer is powered on/off. 45h S3V voltage is under 3.14V in normal conditions. 46h S3V voltage is under 3.14V when the computer is booting up. E5V output Error code Meaning 50h E5V voltage is over 6.00V when the computer is powered on/off. 51h E5V voltage is under 4.50V when the computer is powered on. 52h E5V voltage is under 4.
2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures 1R8-B1V output Error code Meaning 80h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. 81h 1R8-B1V voltage is under 1.53V when the computer is powered on. 82h 1R8-B1V voltage is under 1.53V when the computer is booting up. 84h 1R8-B1V voltage is under 1.53V when BV power is maintained. PPV output Error code Meaning 90h PPV voltage is over 1.80V when the computer is powered on/off. 91h PPV voltage is under 0.
2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting 1R8-B1V output Error code Meaning C0h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. C1h 1R8-B1V voltage is under 1.53V when the computer is powered on. C2h 1R8-B1V voltage is under 1.53V when the computer is booting up. C4h 1R8-B1V voltage is under 1.53V when BV power is maintained. PPV output Error code Meaning D0h PPV voltage is over 1.80V when the computer is powered on/off. D1h PPV voltage is under 0.
2.3 Power Supply Troubleshooting Check 2 2 Troubleshooting Procedures In the case of error code 10h or 12h: Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN 15 V socket and wall outlet. If the cables are connected correctly, go to the following step: Connect a new AC adaptor and/or AC power cord, if necessary. If the error still exists, go to Procedure 5.
2 Troubleshooting Procedures Procedure 3 2.3 Power Supply Troubleshooting Connection Check The power supply wiring diagram is shown below: Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from the wall outlet. Check the power cable for breaks. If the power cord is damaged, connect a new AC power cord. If there is no damage, go to Check 2.
2.3 Power Supply Troubleshooting Procedure 4 2 Troubleshooting Procedures Charge Check Check 1 Make sure the AC adaptor and AC power cord are firmly plugged into the DC IN socket and the wall outlet. If these cables are connected correctly, replace the AC adaptor (and/or AC power cord, if necessary). Check 2 Make sure the battery is properly installed. If the battery is properly installed, go to Check 3. Check 3 The battery pack may be completely discharged.
2 Troubleshooting Procedures Procedure 5 2.3 Power Supply Troubleshooting Replacement Check The system board processor module may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and system board and connection. After checking the connections, perform the following Check 1: When AC adapter is connected: Check 1 AC adapter may be faulty. Replace the AC adapter with a new one.
2.4 System Board Troubleshooting 2.4 2 Troubleshooting Procedures System Board Troubleshooting This section describes how to determine if the system board and CPU are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.
2 Troubleshooting Procedures Procedure 1 2.4 System Board Troubleshooting Message Check When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it. If an error message is shown on the display, perform Check 1. If there is no error message, go to Procedure 2. If Toshiba MS-DOS or Windows XP is properly loaded, go to Procedure 3.
2.4 System Board Troubleshooting Check 3 2 Troubleshooting Procedures The IRT checks the system board. When the IRT detects an error, the system stops or an error message appears. If one of the following error messages (1) through (15), (20) or (21) appears, go to Procedure 4. If the error message (16) appears, go to the Keyboard Troubleshooting Procedures in Section 2.7. If the error message (17) or (18) appears, go to the HDD Troubleshooting Procedures in Section 2.6.
2 Troubleshooting Procedures Procedure 2 2.4 System Board Troubleshooting Debugging Port Check (Boot Mode) Check the D port status by a debug port test. The tool for debug port test is shown below. Figure 2-1 A set of tool for debug port test The test procedures are follows: 1. Connect the debug port test cable to the connector CN3490 of the system board. For disassembling to connect the test cable, refer to Chapter 4. 2. Connect the debug port test cable and RS-232C cross-cable to the test board. 3.
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Table 2-4 Debug port (Boot mode) error status (3/10) D port status F100H Inspection items Details IRT_START Process of cache control for HyperThreading Prohibition of cache Initialization of H/W (before DRAM recognition) Initialization of MCHM Initialization of ICH4M.D31.Func0 Initialization of ICH4M.D31.Func1 Initialization of USB.Func0,1,2,7 Initialization of ICH4M.D31.Func3 Initialization of ICH4M.D31.
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2.4 System Board Troubleshooting 2 Troubleshooting Procedures Check 1 If the D port status F11DH or F120H is displayed, go to HDD Trouble shooting Procedure in Section 2.6. Check 2 If any other D port status error code is displayed, perform Procedure 3.
2 Troubleshooting Procedures Procedure 3 2.4 System Board Troubleshooting Diagnostic Test Program Execution Check Execute the following tests from the Diagnostic Test Menu. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform these tests. 1. System test 2. Memory test 3. Keyboard test 4. Display test 5. Floppy Disk test 6. Async test 7. Hard Disk test 8. Real Timer test 9. NDP test 10. Expansion test 11. CD-ROM/DVD-ROM test 12. Only One test 13. Wireless LAN test 14.
2.4 System Board Troubleshooting Procedure 4 2 Troubleshooting Procedures Replacement Check The system board connectors may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform Check 1. Check 1 Visually check for the following: a) Cracked or broken connector housing b) Damaged connector pins If their connectors are in good condition, but there is still a problem, go to Check 2. Check 2 The system board may be damaged.
2 Troubleshooting Procedures 2.5 2.5 USB FDD Troubleshooting USB FDD Troubleshooting This section describes how to determine if the USB FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2.5 USB FDD Troubleshooting Procedure 2 2 Troubleshooting Procedures Diagnostic Test Program Execution Check Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures. Floppy disk drive test error codes and their status names are listed in Table 2-5. Make sure the floppy disk is formatted correctly and that the write protect tab is disabled.
2 Troubleshooting Procedures Procedure 3 2.5 USB FDD Troubleshooting Connector Check and Replacement Check The USB FDD is connected to the System Board. Check 1 When using the USB port, make sure the USB FDD cable is firmly connected to CN4612 or CN4614 on the System. If any of the connections are loose, reconnect firmly and repeat Procedure 2. If any of the connections is damaged, or there is still an error, go to Check 2. Check 2 The USB FDD or USB FDD cable may be defective or damaged.
2.6 HDD Troubleshooting 2 Troubleshooting Procedures 2 2.6 HDD Troubleshooting This section describes how to determine if the HDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2 Troubleshooting Procedures Procedure 2 2.6 HDD Troubleshooting Message Check When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen. Make sure no floppy disk is in the USB FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.
2.6 HDD Troubleshooting Procedure 3 2 Troubleshooting Procedures Format Check The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required. Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test program, refer to the Chapter 3. Check 1 Format the 2.5” HDD using MS-DOS FORMAT command. Type as FORMAT C: / S/U. If the 2.
2 Troubleshooting Procedures Procedure 4 2.6 HDD Troubleshooting Diagnostic Test Program Execution Check The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program. If an error is detected during the HDD test, an error code and status will be displayed. Replace the HDD with a new one following the instructions in Chapter 4, Replacement Procedures.
2.6 HDD Troubleshooting Procedure 5 2 Troubleshooting Procedures Connector Check and Replacement Check The HDD may be disconnected, or the HDD, HDD cable or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1 Make sure the HDD is firmly connected to CN1850 on the system board. If any of the connections are loose, reconnect firmly and repeat Procedure 1.
2 Troubleshooting Procedures 2.7 2.7 Keyboard and Touch pad Troubleshooting Keyboard and Touch pad Troubleshooting To determine if the computer’s keyboard or touch pad is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.
2.7 Keyboard and Touch pad Troubleshooting Procedure 2 2 Troubleshooting Procedures Connector Check and Replacement Check The keyboard, touch pad or sensor/switch board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: 1. If the keyboard malfunctions, start with Check 1. 2. If the touch pad malfunctions, start with Check 3. 3. If the SW membrane malfunctions, start with Check 6.
2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting Check 5 The touch pad cable may be damaged. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 8. Check 6 Make sure the SW cable is firmly connected to CN3260 on the system board. If the connection is loose, reconnect firmly. If there is still an error, go to Check 7. Check 7 The SW membrane may be damaged.
2.8 Display Troubleshooting 2.8 2 Troubleshooting Procedures Display Troubleshooting This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed. Procedure 1: External Monitor Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Cable Check Procedure 4: Replacement Check Procedure 1 External Monitor Check Connect an external monitor and turn on the computer.
2 Troubleshooting Procedures 2.8 Display Troubleshooting If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 4. Procedure 4 Replacement Check The FL, FL inverter board, LCD module, and system board are connected to display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks: 1.
2.9 Optical Drive Troubleshooting 2.9 2 Troubleshooting Procedures Optical Drive Troubleshooting This section describes how to determine if the optical drive (DVD-ROM&CD-R/RW or DVD Super Multi drive) is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.
2 Troubleshooting Procedures Procedure 2 2.9 Optical Drive Troubleshooting Connector Check and Replacement Check The optical drive (DVD-ROM&CD-R/RW or DVD Super Multi drive) is connected to the system board. The connectors may be disconnected from the system board or may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: Check 1 Make sure the drive to test is firmly connected to CN1810 on the system board.
2.10 Modem Troubleshooting 2 Troubleshooting Procedures 2.10 Modem Troubleshooting This section describes how to determine if the computer’s modem is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2 Troubleshooting Procedures Procedure 2 2.10 Modem Troubleshooting Connector Check and Replacement Check The Modem is installed as a MDC (Modem Daughter Card). If the modem malfunctions, there may be a bad connection between the MDC and the system board. Or the MDC, system board or their connectors might be damaged.
2.11 LAN Troubleshooting 2 Troubleshooting Procedures 2.11 LAN Troubleshooting This section describes how to determine if the computer’s LAN is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.
2 Troubleshooting Procedures 2.12 Bluetooth Troubleshooting 2.12 Bluetooth Troubleshooting This section describes how to determine if the computer’s Bluetooth is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2.12 Bluetooth Troubleshooting Procedure 2 2 Troubleshooting Procedures Connection Check The Bluetooth function wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure that the wireless communication switch is “On”. If the switch is “Off”, turn it “On”. If the problem still occurs, perform Check 2.
2 Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting 2.13 Wireless LAN Troubleshooting This section describes how to determine if the computer’s Wireless LAN is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2.13 Wireless LAN Troubleshooting Procedure 2 2 Troubleshooting Procedures Antenna Connection Check The wireless LAN wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks: Check 1 Make sure the wireless LAN card is firmly connected to CN2600 on the system board. If the connector is disconnected, connect it firmly.
2 Troubleshooting Procedures 2.14 Sound Troubleshooting 2.14 Sound Troubleshooting NOTE: On the Operation Systems other than Windows/Vivace, sounds come form the internal speaker, even if a headphone connected. This section describes how to determine if the computer’s sound functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2.14 Sound Troubleshooting Procedure 2 2 Troubleshooting Procedures Connector Check The sound function-wiring diagram is shown below: Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks: 1 If the stereo speakers do not work correctly, perform Check 1. 2 If the headphone does not work correctly, perform Check 2. 3 If the microphones do not work correctly, perform Check 3.
2 Troubleshooting Procedures Procedure 3 2.14 Sound Troubleshooting Replacement Check Check 1 If the stereo speakers do not sound properly, the right or left speaker may be defective or damaged. Replace it with a new one. If the stereo speakers still do not work properly, go to Check 3. Check 2 If the internal microphones do not work properly, the microphone may be defective or damaged. Replace it with a new one. If the microphone still does not work properly, go to Check 3.
2.15 Bridge media Slot Troubleshooting 2 Troubleshooting Procedures 2.15 Bridge media Slot Troubleshooting This section describes how to determine if the computer’s SD card functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.
2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting 2.16 Fingerprint sensor Troubleshooting CAUTION: To delete the account for confirming the fingerprint operation, it is necessary to log on by the account with the management authority. If the password has been set to log on, ask the Log-ON password to the user. To check if the Fingerprint sensor works correctly or not, follow the troubleshooting procedures below as instructed.
2.16 Fingerprint sensor Troubleshooting Procedure 1 2 Troubleshooting Procedures Setting Windows Log-ON password 1. Open [User Account] from [Control Panel]. 2. Click [User Account]. 3. Click the icon of the account (user’s name) that you want to set the password. 4. Click “Create Account”. 5. Type a password in “Type a new password”. 6. Press Tab key. 7. Type the password again. 8. Click “Create Password” button. 9.
2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting [User's Passport] appears in “Enter your password”. Click [Next]. When the finger print has been enrolled, [User’s Password] appears. Slide your finger enrolled or type the password. Click [Next]. 4 2-64 Type the Windows logon password in “Enter your password” and click [Next]. [User’s Password] appears.
2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures 5 Confirm that the box of [Run interactive tutorial] is checked (when proceeding wit seeing Tutorial) and click [Next]. 6 Watch the Video carefully, click [Next].
2 Troubleshooting Procedures 7 2.16 Fingerprint sensor Troubleshooting Put lightly your finger on the fingerprint sensor at the right side of the touchpad and slide your finger toward you. Slide your finger four times. Four boxes are filled with fingerprints. At this time, when you click the [Replay video], you can watch the video that you have watched in Procedure 6.
2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures When you have failed in any time of four times reading and want to practice again, click [Try again]. When you have fully succeeded in four times of reading, the message of “Fully succeeded” appears. 8 Click [Next]. The display of [User’s Fingers] 9 Click the box you want to enroll.
2 Troubleshooting Procedures 2.16 Fingerprint sensor Troubleshooting Put lightly the first joint of your finger you want to enroll on the fingerprint sensor and slide your finger toward you. Enroll your finger three times. Every time your finger has been successfully enrolled, one box is checked. When your finger has been successfully enrolled three times, the message of “Succeeded” appears.
2.16 Fingerprint sensor Troubleshooting 2 Troubleshooting Procedures 13 Type a backup password two times in the following display. (This password is different from the password of Windows logon.) 14 Click [Next]. The [Finish] display appears. 15 Click [Finish], “Welcome” display appears.
2 Troubleshooting Procedures Procedure 3 2.16 Fingerprint sensor Troubleshooting Authentication of fingerprint 1. Turn on the computer to start up Windows. 2. In the Windows logon window, put lightly the first joint of your finger registered and slide your finger toward you. When authenticated, [Success] is displayed in the fingerprint authentication display. When not authenticated well, warning message appears.
2.16 Fingerprint sensor Troubleshooting Procedure 4 2 Troubleshooting Procedures Connector Check and Replacement Check The Fingerprint sensor cable is connected to the connector CN9550 on the Fingerprint sensor board and connector CN9520 on the system board. Check 1 Check the Fingerprint sensor cable is firmly connected to the connector CN9550 on the Fingerprint sensor board and connector CN9520 on the system board. If not, connect it firmly.
2 Troubleshooting Procedures 2-72 [CONFIDENTIAL] 2.
Chapter 3 Tests and Diagnostics [CONFIDENTIAL]
3 Tests and Diagnostics 3 3-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
3 Tests and Diagnostics Chapter 3 3.1 3.2 Contents The Diagnostic Test ................................................................................................... 3-1 3.1.1 Diagnostics menu ................................................................................. 3-1 3.1.2 H/W (Hardware) initial information setting tool.................................. 3-3 3.1.3 Heatrun test program............................................................................
3 Tests and Diagnostics 3.21 3.22 3.23 3.24 3.25 3.26 Head Cleaning.......................................................................................................... 3-47 3.21.1 Function Description .......................................................................... 3-47 3.21.2 Operations .......................................................................................... 3-47 Log Utilities ......................................................................................
3 Tests and Diagnostics 3.30 SETUP ..................................................................................................................... 3-90 3.30.1 Function Description .......................................................................... 3-90 3.30.2 Accessing the SETUP Program.......................................................... 3-92 Tables Table 3-1 Subtest names ....................................................................................................
3 Tests and Diagnostics 3-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
3.1 The Diagnostic Test 3 Tests and Diagnostics 3 3.1 The Diagnostic Test This chapter explains how to use the Diagnostic Test programs to test the functions of the computer’s hardware modules. The Diagnostics Programs are stored on some Diagnostic Disks. There are Service Program Modules (DIAGNOSTIC MENU) and the Test Program Modules (DIAGNOSTIC TEST MENU) on the Diagnostic Disk.
3 Tests and Diagnostics 3.1 The Diagnostic Test NDP TEST EXPANSION TEST CD-ROM/DVD-ROM TEST Other tests are: Wireless LAN TEST (Wireless LAN TEST disk) LAN/Modem/Bluetooth/IEEE1394 TEST (LAN/Modem/Bluetooth/IEEE1394 TEST disk) Sound TEST (Sound TEST disk) You will need the following equipment to perform some of the Diagnostic test programs.
3.1 The Diagnostic Test 3 Tests and Diagnostics 3.1.2 H/W (Hardware) initial information setting tool The H/W initial information setting tool consists of the following programs. Initial configuration DMI information save DMI information recovery System configuration display E2PROM test (MAC/GUID/DMI) You will need the following equipment to perform some of the programs. The Diagnostics Disk (Main T&D) 3.1.3 Heatrun test program The heatrun test starts automatically after the selection.
3 Tests and Diagnostics 3.2 3.2 Executing the Diagnostic Test Executing the Diagnostic Test To start the DIAGNOSTIC PROGRAM, follow these steps: 1. Insert the Diagnostics disk in the USB floppy disk drive. 2. Turn on the computer while pressing U key. The following menu appears. TOSHIBA Diagnostics Startup Menu --------------------------------------------------------(M) Main (I) Initial config set (H) Heatrun Enter a choice: M To start the Diagnostics menu (T&D), press M or m and Enter.
3.2 Executing the Diagnostic Test 3 Tests and Diagnostics 3.2.1 Diagnostics menu (T&D) To execute this program, press M or m in the startup menu, press Enter. The following menu appears. TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp. 20XX DIAGNOSTICS MENU : 1 2 3 4 5 6 7 8 9 – – DIAGNOSTIC TEST ONLY ONE TEST HEAD CLEANING LOG UTILITIES RUNNING TEST FDD UTILITIES SYSTEM CONFIGURATION POWER OFF NOTE: To exit the DIAGNOSTIC TEST MENU, press the Esc key.
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Set the highlight bar to 1, and press Enter. The following DIAGNOSTIC TEST MENU will appear: TOSHIBA personal computer XXXXXX DIAGNOSTICS version X.XX (c) copyright TOSHIBA Corp.
3.2 Executing the Diagnostic Test 3 Tests and Diagnostics Select the option you want to execute and press Enter. When you select 1- SYSTEM TEST, the following message will appear: SYSTEM TEST NAME SUB-TEST PASS COUNT WRITE DATA ADDRESS : : : : XXXXXX xxxxxxx DIAGNOSTIC TEST VX.
3 Tests and Diagnostics 3.2 Executing the Diagnostic Test Selecting YES of ERROR STOP stops the test program when an error is found and displays the operation guide on the right side of the display screen as shown below: ERROR STATUS NAME [[ HALT OPERATION ]] 1: Test end 2: Continue 3: Retry These three selections have the following functions respectively: 1. Terminates the test program and exits to the subtest menu. 2. Continues the test. 3. Restarts the test from the error.
3.3 Setting of the hardware configuration 3.3 3 Tests and Diagnostics Setting of the hardware configuration To execute this program, press I or i in the startup menu, press Enter and follow the directions on the screen. The H/W initial information setting tool consists of four subtests. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 Initial configuration This subtest executes the following items and shows their contents in the display.
3 Tests and Diagnostics • • • 3.3 Setting of the hardware configuration Setting of the HWSC Setting of the UUID Display of the DMI information (including UUID) After completion of the above settings, H/W configuration & DMI information are appeared in order. Check the contents and press Enter. Subtest 03 DMI information save This is one of tools to copy the DMI information to a new PCB after replacing. This subtest saves all the DMI data in a floppy disk.
3.4 Heatrun Test 3.4 3 Tests and Diagnostics Heatrun Test To execute this program, press H or h in the startup menu, press Enter. After selecting this test, the same subtests as 3.23 Running Test are executed successively. For more details on the procedure and test content, refer to Running Test. When the heatrun test ends normally, following message appears in the display.
3 Tests and Diagnostics 3.5 3.5 Subtest Names Subtest Names Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU. Table 3-1 Subtest names (1/2) No. 3-12 Test Name Subtest No.
3.5 Subtest Names 3 Tests and Diagnostics Table 3-1 Subtest names (2/2) No. 6 Test Name PRINTER [Not supported] Subtest No.
3 Tests and Diagnostics 3.6 3.6 System Test System Test To execute the System Test, select 1 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 ROM checksum This subtest executes a checksum test of the BIOS ROM (range: F0000h to FFFFFh, 64KB) on the System Board. Subtest 02 Fan ON/OFF The following message will appear.
3.6 System Test Subtest 04 3 Tests and Diagnostics Quick charge This subtest checks the status for the quick charge. Subtest 05 DMI read This subtest displays the information in the Flash-ROM in the following format. *** DMI Data Display Ver X.XX *** Model Name Version Number Serial Number Model Number UUID Number : : : : : XXXXXXXXXXX XXXXXXXXXXXX XXXXXXXX XXXXXX-XXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Press [Enter] to EXIT To exit this subtest and return to the SYSTEM test menu, press Enter.
3 Tests and Diagnostics 3.7 3.7 Memory Test Memory Test To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 Conventional memory This subtest writes a constant data to conventional memory (0 to 640 KB), then reads the new data and compares the result with the original data. Subtest 02 Protected Mode NOTE: The CONFIG.
3.8 Keyboard Test 3.8 3 Tests and Diagnostics Keyboard Test To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 Pressed key code display When a key is pressed, the scan code, character code, and key top name are displayed on the screen in the format shown below.
3 Tests and Diagnostics 3.9 3.9 Display Test Display Test To execute the Display Test, select 4 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 VRAM read/write for VGA This subtest writes the constant data (AAh and 55h) to the video RAM. The data is read and compared to the original data.
3.9 Display Test Subtest 04 3 Tests and Diagnostics Gradation & Mode test for VGA This subtest displays gradations for following modes. To change the mode, press Enter. [Mode [Mode [Mode [Mode [Mode [Mode [Mode [Mode [Mode 12] 13] 3] 111 112 114 115 117 118 640*480 640*480 800*600 800*600 1024*768 1024*768 64K] 16M] 64K] 16M] 64K] 16M] The display below appears on the screen when this subtest is executed.
3 Tests and Diagnostics Subtest 06 3.9 Display Test “H” pattern display This subtest displays a full screen of “H” patterns.
3.10 Floppy Disk Test 3 Tests and Diagnostics 3.10 Floppy Disk Test CAUTION: Before running the floppy disk test, prepare a formatted work disk. Remove the Diagnostics Disk and insert the work disk into the FDD because the contents of the floppy disk will be erased. To execute the Floppy Disk Test, select 5 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen. 1. The following message will appear. Select the media mode and start track to be tested and press Enter.
3 Tests and Diagnostics 3.10 Floppy Disk Test Select the number of the subtest you want to execute and press Enter. The following message will appear during the floppy disk test. FLOPPY DISK SUB-TEST PASS COUNT WRITE DATA ADDRESS IN PROGRESS : : : : XXXXXXX xxx DIAGNOSTIC TEST VX.XX [Ctrl]+[Break] : test end [Ctrl]+[C] : key stop XX XXXXX ERROR COUNT XX READ DATA XXXXXX STATUS : XXXXX : XX : XXX When the subtest 04 or 05 is selected, the following messages will appear on the screen.
3.11 Printer Test 3 Tests and Diagnostics 3.11 Printer Test NOTE: Printer Test is not supported for this model. To execute the Printer Test, select 6 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. NOTE: An IBM compatible printer must be connected to the system to execute this test. Also, printer port wraparound connector must be connected.
3 Tests and Diagnostics Subtest 02 3.11 Printer Test Function This subtest is for IBM compatible printers, and tests the following functions: Normal print Double-width print Compressed print Emphasized print Double-strike print All characters print This subtest prints the various print types shown below: Subtest 03 Wraparound NOTE: To execute this subtest, a printer wraparound connector must be connected to the computer’s printer port.
3.12 Async Test 3 Tests and Diagnostics 3.12 Async Test NOTE: Async Test is not supported for this model. To execute the Async Test, select 7 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions displayed on the screen. Move the highlight bar to the subtest you want to execute and press Enter.
3 Tests and Diagnostics 3.13 Hard Disk Test 3.13 Hard Disk Test To execute the Hard Disk Test, select 8 from the DIAGNOSTIC TEST MENU, press Enter, and follow the directions on the screen. CAUTION: The contents of the hard disk will be erased when subtest 02, 03, 04, 06, 08 or 09 is executed. Before running the test, the customer should transfer the contents of the hard disk to floppy disk or another hard disk.
3.13 Hard Disk Test 3 Tests and Diagnostics 3. The Hard Disk Test message will appear after you respond to the Detail Status prompt. Select the number of the subtest you want to execute and press Enter. The following message will appear during each subtest. HARD DISK TEST XXXXXXX SUB TEST PASS COUNT WRITE DATA ADDRESS : : : : XX XXXXX XX XXXXXX XXX DIAGNOSTIC TEST VX.
3 Tests and Diagnostics Subtest 04 3.13 Hard Disk Test Cross talk & peak shift This subtest writes eight types of worst pattern data (listed below) to a cylinder and then reads the data while moving from cylinder to cylinder. (Tests the data interference in the neighbor track.
3.14 Real Timer Test 3 Tests and Diagnostics 3 3.14 Real Timer Test To execute the Real Timer Test, select 9 from the DIAGNOSTIC TEST MENU, press Enter and follow the directions on the screen. Move the highlight bar to the subtest you want to execute and press Enter. Subtest 01 Real time A new date and time can be input during this subtest. To execute the real time subtest, follow these steps: 1.
3 Tests and Diagnostics Subtest 03 CAUTION: 3.14 Real Timer Test Real time carry When this subtest is executed, the current date and time are erased.
3.15 NDP Test 3 Tests and Diagnostics 3.15 NDP Test To execute the NDP test, select 10 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen.
3 Tests and Diagnostics 3.16 Expansion Test 3.16 Expansion Test To execute the expansion test, select 11 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. Subtest 01 PCMCIA wraparound CAUTION: PCMCIA wraparound test is not supported for this model. NOTE: To execute this subtest, the PC card wraparound connector is required.
3.16 Expansion Test Subtest 02 3 Tests and Diagnostics RGB monitor ID NOTE: To execute this subtest, an external monitor with monitor ID function is required. Connect the external monitor to the PC for the test of ID acquisition. The judgment of acquisition is based on the panel data. In simultaneous display mode or internal display mode, in which the panel data is acquired, this subtest will fail. Therefore, make sure only the external display is selected when executing this subtest.
3 Tests and Diagnostics 3.17 CD-ROM/DVD-ROM Test 3.17 CD-ROM/DVD-ROM Test To execute the CD-ROM/DVD-ROM test, select 12 from the DIAGNOSTICS TEST MENU, press Enter and follow the directions on the screen. NOTE: For the subtest 01, 02 and 03, use the TOSHIBA CD-ROM TEST DISK TDY-01 or ABEX TEST CD-ROM TCDR-702 and DVD-ROM TEST DISK TSD-1. For the subtest 04, use a CD-RW on the market.
3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names Table 3-2 lists the error codes and error status names for the DIAGNOSTIC TEST.
3 Tests and Diagnostics 3.
3.
3 Tests and Diagnostics 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status When an error occurs in the hard disk test, the following message is displayed: HDC status = XXXXXXXX Detailed information about the hard disk test error is displayed on the screen by an eightdigit number. The first four digits represent the hard disk controller (HDC) error status number and the last four digits are not used.
3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics Table 3-4 Error register contents Bit Name Description 7 BBK (Bad block mark) “0” … Not used. “1” … A bad block mark is detected. 6 UNC (Uncorrectable) “0” … There is no uncorrectable data error. “1” … Uncorrectable data error has been detected. 5 —— Not used. 4 IDN (Identification) “0” … Not used. “1” … There is no ID field in the requested sector. 3 —— Not used 2 ABT (Abort) “0” … Not used.
3 Tests and Diagnostics 3.20 3.20 ONLY ONE TEST ONLY ONE TEST 3.20.1 Program Description This program tests the unique functions of this model. 3.20.2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter. The following menu appears in the display. ################################################################# ######## ONLY ONE TEST Menu (XXXXXXXXX) ######## ################################################################# * * * 1 ............ Pressed Key Display * * 2 ............
3.20 ONLY ONE TEST Subtest 01 3 Tests and Diagnostics Pressed key display When you execute this subtest, the keyboard layout is drawn on the display as shown below. When any key is pressed, the corresponding key on the screen changes to the key character that was pressed. Holding a key down enables the auto-repeat function that causes the key’s display character to blink. Press Del + Enter to end the test.
3 Tests and Diagnostics Subtest 02 3.20 ONLY ONE TEST Touch Pad This subtest checks the functions of the touch pad as shown below. A) Direction and parameter B) Switching function check. This test displays the response from the touch pad and touch pad switch. When moving your finger on the touch pad towards the upper left, the display changes according to the following illustration. If a touch pad switch is pressed, the displays appear on the right side one by one.
3.20 ONLY ONE TEST Subtest 03 3 Tests and Diagnostics GP Button This subtest checks the operation of the front operation panel button. Press the Internet button after the following message appears. Press [ Internet ] button If the correct button is pressed, the following message appears. Press [ CD/DVD ] button If the correct button is pressed, the following message appears. Press [ Play/pause ] button If the correct button is pressed, the following message appears.
3 Tests and Diagnostics Subtest 05 3.20 ONLY ONE TEST USB NOTE: When executing this subtest, USB test module and USB cable must be connected. This subtest checks if USB port works properly. The following menu appears in the display. ################################################################ ######## ONLY ONE TEST Menu (XXXXXXXXX) ###### ################################################################ * * * 0 ............ Port 0 (Left side) * * 1 ............ Port 1 (Right side Upper) * * 9 .......
3.20 ONLY ONE TEST 3 Tests and Diagnostics Press Enter and return to the ONLY ONE TEST menu. Subtest 0A Acceleration sensor This subtest detects and corrects the each axis (X, Y, Z). NOTE: Make sure that this subtest is executed on the following condition: 1. Flat desk with vertical plane to get the stability of machine. 2. The vertical wall or plane is necessary. 3. Prevent the machine from shake or shock.
3 Tests and Diagnostics 3.20 ONLY ONE TEST When this subtest is selected, the following message appears in the display. The heaven surface establishes in the upper direction Press [Enter] key NOTE: Be sure to execute the test with the display panel opened. Set the machine on the flat desk. Then press Enter to detect the data on this setting of machine. The following message appears in the display.
3.21 Head Cleaning 3.21 3 Tests and Diagnostics Head Cleaning 3.21.1 Function Description This function cleans the heads in the FDD by executing a series of head load/seek and read operations. A cleaning kit is necessary to perform this program. 3.21.2 Operations 1. Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages: DIAGNOSTICS - FLOPPY DISK HEAD CLEANING : VX.XX Mount cleaning disk(s) on drive(s). Press any key when ready. 2.
3 Tests and Diagnostics 3.22 3.22 Log Utilities Log Utilities 3.22.1 Function Description This function logs error information generated while a test is in progress and stores the results in RAM. This function can store data on a floppy disk, or output the data to a printer or the display. The error information is displayed in the following order: 1. Error count (CNT) 2. Test name, Subtest number (TS-No) 3. Pass count (PASS) 4. Error status (STS) 5. FDD/HDD or memory address (ADDR) 6. Write data (WD) 7.
3.22 Log Utilities 3 Tests and Diagnostics 3.22.2 Operations 1.
3 Tests and Diagnostics 3.23 3.23 Running Test Running Test 3.23.1 Function Description This function automatically executes the following tests in sequence: 1. System test (subtest 01) 2. Memory test (subtests 01, 02, 06) 3. Display test (subtest 01) 4. Real timer test (subtest 02) 5. HDD test (subtest 01) The system automatically detects the number of floppy disk drives connected to the computer for the FDD test. 3.23.
3.24 Floppy Disk Drive Utilities 3.24 3 Tests and Diagnostics Floppy Disk Drive Utilities 3.24.1 Function Description This function formats the FDD, copies the floppy disk and displays the dump list for both the FDD and HDD. 1. FORMAT NOTE: This program is only for testing a floppy disk drive. It is different from the Toshiba MS-DOS FORMAT command.
3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 3.24.2 Operations 1. Selecting 7 from the DIAGNOSTIC MENU and pressing Enter displays the following message. [ FDD UTILITIES ] 1 2 3 4 9 – - FORMAT COPY DUMP HDD-ID READ EXIT TO DIAGNOSTICS MENU 2. FORMAT program (a) Selecting FORMAT displays the following message. DIAGNOSTICS - FLOPPY DISK FORMAT : VX.XX Drive number select (1:A, 2:B) ? (b) Select a drive number to display the following message.
3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics 3. COPY program (a) When COPY is selected, the following message appears. FLOPPY DISK FORMAT & COPY : VX.XX Type select (0:2DD,3:2HD) ? (b) Selecting a media/drive type number will display a message similar to the one below. Insert source disk into drive A: Press any key when ready. (c) Remove the Diagnostics Disk from the FDD, insert the source disk and press any key. The following message will appear, indicating the program has started.
3 Tests and Diagnostics 3.24 Floppy Disk Drive Utilities 4. DUMP program (a) When DUMP is selected, the following message appears. DIAGNOSTICS-HARD DISK & FLOPPY DISK DUMP : VX.XX Drive type select (1:FDD, 2:HDD) ? (b) Select a drive type. If 2:HDD is selected, the display will go to step (h). If 1:FDD is selected, the following message will appear. Select drive number (1:A, 2:B) ? (c) Select a drive number and the following message will be displayed.
3.24 Floppy Disk Drive Utilities 3 Tests and Diagnostics (k) The following message will appear. To finish the dump, select 3. Press number key (1:up,2:down,3:end) ? (l) The following message will appear. Selecting 2 returns to the FDD UTILITIES MENU. Another dump (1:Yes,2:No) ? 5. HDD ID READ program Selecting HDD ID displays the following HDD ID configuration. [HDD ID Read (VX.XX)] [Drive #1] Model No. = XXXXXXX Press Enter to return to the FDD UTILITIES MENU.
3 Tests and Diagnostics 3.25 System Configuration 3 3.25 System Configuration 3.25.1 Function Description NOTE: To display the system configuration, the write protect tab should be OFF position. If the tab is ON position, move the tab to OFF position and restart the test. Otherwise the correct information cannot be acquired. The System Configuration program contains the following configuration information for the computer: 1. Processor Type [Code/L2 cache] 2. Chip set [VRAM] 3.
3.25 System Configuration 3 Tests and Diagnostics 3.25.2 Operations Select 8 from the DIAGNOSTIC MENU and press Enter. Then, the following system configuration appears in the display. System Configuration Display : Ver X.XX [Machine Name ???] * * * * * * - Processor Type Chip set BIOS ROM Version BOOT ROM Version EC Total Version PS Micon Version = = = = = = XXXXXX-XXXXXMHz Code = XX L2 Cache = XXXXXKB XXXXXX VRAM = XXXXMB VX.XX 1st ID = XXH, 2nd ID = XXH VX.XX VX.XX VX.
3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 3.26 Wireless LAN Test Program (Atheros) This section describes how to perform the wireless LAN transmitting-receiving test with the test program. NOTE: Use another computer (with Atheros 11a/g(MB44ag)/Atheros 11a/g(MB62HL)) that can communicate by the wireless LAN as a responder machine to perform this test. The computer must be booted by the Responder T&D.
3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics 3.26.1 Setting the responder machine 1. MB44ag is installed 1) Boot the computer by MB4x Responder media. 2) The Responder T&D is automatically started. 2. MB6x is installed As the capacity of MB6x T&D is over the one of a FD, a RAM drive is used. 1) Boot the computer by MB6x Responder media. 2) After starting the OS, following message is displayed. input m and press Enter.
3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 6) When the file copy is completed, the following test menu is displayed. Press r. The Responder T&D is started. ************************************************************ * * * Atheros MB6x DUT mode Maintenance T&D Menu * * * * d : DUT mode * * * * r : Responder mode * * * ************************************************************ SELECT MODE No.(d or r) : 3.26.
3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics 5) When the file copy is completed, the following test menu is displayed. Press d. The Responder T&D is started. ************************************************************ * * * Atheros MB6x DUT mode Maintenance T&D Menu * * * * d : DUT mode * * * * r : Responder mode * * * ************************************************************ SELECT MODE No.(d or r) : 6) The following test menu is displayed. Select the test number.
3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) When an error (read error of EEPROM date) has detected, the following is displayed. ------------ERROR-----------file bac.txt cannot be opened 2. MAC Address Check The MAC address of the installed Wireless LAN card is checked. If it is not incorrect MAC address, the following is displayed. ************************************ * * * MAC Address Check : OK !! * * * ************************************ a.
3.26 Wireless LAN Test Program (Atheros) 3 Tests and Diagnostics When an error has detected, the following is displayed. ************************************** * * * 11a Communication Test : NG !! * * * * Please refer to log.txt * * * ************************************** 4. Communication test of 11b mode The check of connection of 11b mode antenna and transmitting/receiving test are executed. When the test has been finished normally, the following is displayed.
3 Tests and Diagnostics 3.26 Wireless LAN Test Program (Atheros) 6. SKU & MAC Check 11a/b/g communication test All the test is executed in the order of SKU check of Module, MAC Address Check, Communication test of 11a mode, Communication test of 11b mode and Communication test of 11g mode. The check of connection of 11g mode antenna and transmitting/receiving test are executed.
3.27 Wireless LAN Test Program (Intel-made a/b/g) 3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g) This section describes how to perform the wireless LAN transmitting-receiving test (Intelmade 802.11a/b/g). To execute the wireless LAN test, use the Diagnostics disk for wireless LAN test. Finish the tests of the Main test program by selecting 99 - EXIT TO DIAGNOSTICS MENU in the DIAGNOSTIC TEST MENU. Then in the DIAGNOSTICS MENU, select 9 - EXIT TO MS-DOS.
3 Tests and Diagnostics 3.27 Wireless LAN Test Program (Intel-made a/b/g) If a defective is found during the test, NG message will appear in the display. Press any key and return to the test menu. When a defective is detected in the test, following typical cause is considered. • Connection of wireless LAN card • Using a wrong wireless LAN card (Using unspecified card) • Defective wireless LAN card Checking the connection, execute the subtest again.
3.27 Wireless LAN Test Program (Intel-made a/b/g) Subtest03 3 Tests and Diagnostics Antenna check & communication test of 11b mode This subtest execute transmitting/receiving test in 802.11b mode using the main antenna first. If a defective is not found during the test, transmitting/receiving test in 802.11b mode using the AUX antenna is automatically executed. If a defective is not found during the test, OK message will appear in the display. Press any key and return to the test menu.
3 Tests and Diagnostics Subtest05 3.27 Wireless LAN Test Program (Intel-made a/b/g) Communication test of 11g mode This subtest execute transmitting/receiving test in 802.11g mode using the main antenna. If a defective is not found during the test, OK message will appear in the display. Press any key and return to the test menu. If a defective is found during the test, NG message will appear in the display.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program This section describes how to perform the LAN/Modem/Bluetooth/IEEE1394 test with the test program. Insert the test program disk for LAN/Modem/Bluetooth/IEEE1394 test in FDD and turn on the power. The following message will appear: Microsoft Windows XX Startup Menu ---------------------------------1. LAN 2. Modem 3. Bluetooth 4.
3 Tests and Diagnostics Subtest01 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program (i82562 + ICHx) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program Subtest02 3 Tests and Diagnostics (GbE) This subtest checks the operation of mini-PCI I/F by the loopback test in the chip. Select 2 to execute and press Enter. The following message will appear: Testing adaptor...hit to abort. * External Loopback Test...PASSED Testing completed.
3 Tests and Diagnostics 3.28.2 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program Modem test For this subtest, connect the modem PCB and RJ11 connector with a harness. Use the dedicated “FAT-MODE inspection device (product code: QE2000P01 made by Nitto Denki Seisakusyo)” for the tests. To execute Modem test, press 2 and Enter. Following message will appear: [Modem loopback test !] ICHx MDC Test Program with Modem Sound (Line Test) Version X.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3.28.3 3 Tests and Diagnostics Bluetooth test To execute this test, press 3 and press Enter. NOTE: Use another computer that can communicate by the Bluetooth as a reference machine to perform this test. Insert a floppy disk containing the test program into the target machine and turn on the target machine.
3 Tests and Diagnostics Subtest01 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program BD_ADDR check This subtest checks the BD_ADDR functions. When the Bluetooth test menu is displayed, press 1 to select the test and press Enter. The following message will appear: ----------------------------------------------------------------------------Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics If the target machine has any problem, it displays Error CODE. The following message is displayed. ----------------------------------------------------------------------------Bluetooth Subsystem T&D for PCSE(BD_ADDR) VerX.XX Copyright (C) by TOSHIBA Co.
3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-6 Error code for Bluetooth test (BD_ADDR) (1/2) Error code 0x01 0x02 0x03 0x04 0x05 0x06 0x07 0x08 0x09 0x0a 0x0b 0x0c 0x0d 0x0e 0x0f 0x10 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1a 0x1b 0x1c 0x1d 0x1e 0x1f Meaning Unknown HCI Command. No Connection. Hardware Failure.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Table 3-6 Error code for Bluetooth test (BD_ADDR) (2/2) Error code 0x20 0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2a 0x2b 0x2c 0x2d 0x2e 0x2f Meaning Unsupported LMP Parameter Value. Role Change Not Allowed. LMP Response Timeout. LMP Error Transaction Collision. LMP PDU Not Allowed.
3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program When the Bluetooth test menu is displayed, press T to select the test and press Enter in the test machine. The following message will appear: ----------------------------------------------------------------------------Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics If the target machine has any problem, the following message “INCOMPLETE” is displayed with the Error Code. ----------------------------------------------------------------------------Bluetooth Subsystem T&D for PCSE(CS-Air) VerX.XX Copyright (C) by TOSHIBA Co.
3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program If the machine detects a malfunction, it indicates the error code as shown below. The error code begins with the least significant digit. Error code Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (1/2) Error code 0x01 0x02 0x03 0x04 0x05 0x06 0x07 0x08 0x09 0x0a 0x0b 0x0c 0x0d 0x0e 0x0f 0x10 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1a 0x1b 0x1c 0x1d 0x1e 0x1f Meaning Unknown HCI Command. No Connection.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3 Tests and Diagnostics Table 3-7 Error code for Bluetooth test (BD_ADDR of the DUT) (2/2) Error code 0x20 0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29 0x2a 0x2b 0x2c 0x2d 0x2e 0x2f Meaning Unsupported LMP Parameter Value. Role Change Not Allowed. LMP Response Timeout. LMP Error Transaction Collision. LMP PDU Not Allowed.
3 Tests and Diagnostics 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program Table 3-8 Common error code Error code 0x30 0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39 0x3a 0x3b 0x3c 0x3d 0x3e 0x3f 0x40 0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49 0x4a 0x4b 0x4c 0x4d 0x4e 0x4f Meaning BT Control Status should be “Disable”, but it is “Enable”. BT Control Status should be “Enable”, but it is “Disable”. Power Status should be “OFF”, but it is “ON”. Power Status should be “ON”, but it is “OFF”.
3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program 3.28.4 3 Tests and Diagnostics IEEE1394 test To execute this test, press 4 and Enter. NOTE: Use another computer that can communicate by IEEE1394 (i. Link) cable as a reference machine to perform this test. The following menu will appear: ******************************************************************** ******** IEEE1394[XXXXX] Diagnostics program ************** ******************************************************************** * * * 1 ....
3 Tests and Diagnostics 3 3.29 Sound Test program Tests and Diagnostics 3.29 Sound Test program This section describes how to perform the Sound test. To execute the sound test, refer to the following description. Prepare a HDD and format it on DOS. Copy all files in the floppy disk in which the Sound test program is stored to the HDD. Reboot the computer from the HDD.
3.29 Sound Test program 3 Tests and Diagnostics To return to the Sound test menu, press 9 and Enter. Then following message will appear in the display. *********************************** ******** May I Restart ? ******* *********************************** Press any key to continue… After pressing any key, the machine starts rebooting and sound test menu will appear in the display. Subtest 01 Microphone recording & play This subtest checks the function of the CODEC A/D, D/A converter.
3 Tests and Diagnostics Subtest 02 3.29 Sound Test program Sine wave This subtest is executed by loading the COM file (ADSIN.COM). The program expands sine wave data table from 16KB to 64KB, and creates the play data. Then it transfers the data between the DMA and the CODEC to play the sine wave. (It sounds like a continuous beep). By using wave measurable devices such as an oscilloscope, the data can be measured as a sine wave.
3.29 Sound Test program 3 Tests and Diagnostics 3.29.3 CD Sound (Standard) test To execute the CD Sound (Standard) test, press 3 and Enter. Insert the test media (TOSHIBA TEST CD-ROM or ABEX TEST CD-ROM) or music CD on the market (if the test media can not be prepared). Following menu appears in the display. For details on use of test media, refer to 3.28.3.1 Test media (Toshiba-made test media). For details on use of audio CD on the market, refer to 3.28.3.2 Audio CD. 3.29.3.
3 Tests and Diagnostics Subtest 02 3.29 Sound Test program English Narration Selected this subtest, narration in English starts. For more details on the procedure, refer to the subtest01. Subtest 03 Test Tone A CAUTION: Before starting subtest03, be sure to set the sound at proper volume. This subtest plays sine wave while changing its table from 100Hz to 20Hz. The test returns to the CD Sound (Standard) menu after the test ends.
3.29 Sound Test program 3 Tests and Diagnostics 3.29.3.2 Audio CD Insert an audio CD and the following menu appears in the display. CD/DVD TEST IN PROGRESS XXXXXXXX SUB-TEST PASS COUNT WRITE DATA ADDRESS XX XXXXX XX XXXXXX : : : : xxxxxxx DIAGNOSTIC TEST VX.
3 Tests and Diagnostics 3.30 SETUP 3.30 SETUP 3.30.1 Function Description This program displays the current system setup information as listed below: 1. Memory (a) Total 2. System Date/Time (a) Date (MM-DD-YYYY) (b) Time (HH:MM:SS) 3. Battery (a) Battery Save Mode (b) PCI Express Link ASPM (c) Enhanced C-States 4. Password 5. HDD Password (a) (b) (c) (d) HDD HDD Password Mode User Password Master Password 6. Boot Priority (a) Boot Priority (b) HDD Priority (c) Network Boot Protocol 7.
3.30 SETUP 3 Tests and Diagnostics 8. Configuration (a) Device Config. 9. Drives I/O (a) Built-in HDD (b) CD-ROM 10. PCI Bus (a) PCI Bus 11. Security Controller (a) TPM (b) Clear TPM Owner 12. Display (a) Power On Display (b) LCD Display Stretch 13. Peripheral (a) Internal Pointing Device 14. Legacy Emulation (a) USB KB/Mouse Legacy Emulation (b) USB-FDD Legacy Emulation (c) USB Memory BIOS Support Type 15.
3 Tests and Diagnostics 3.30 SETUP 3.30.2 Accessing the SETUP Program Turn on the power while pressing ESC, the following menu appears. Check system. Then press [F1] key. Then press F1. The following display appears. NOTE: *1: This appears in Intel ® CoreTM models. *2: This appears in PORTÉGÉ M500 (only PPM51) and TECRA M6. *3: This appears in models that have 10/100M Ether Net LAN. *4: This appears in models that have a CPU supporting TPM.
3.30 SETUP 3 Tests and Diagnostics Moving Within the SETUP Menu and Changing Values 1. Press Å and Æ to move between the two columns. Press ↑ and ↓ to move between items in a column. Press Fn+↑ (PgUp) and Fn + ↓ (PgDn) to move between the two pages. 2. Press either the Space bar or Back Space to change the value. Accepting Changes and Exiting the SETUP Window 1. Press End to accept the changes you made.
3 Tests and Diagnostics 3.30 SETUP SETUP Options The SETUP screen is divided into functionally related groups. This section describes each group and its options. 1. Memory This group of options displays the computer’s memory. (a) Total This field displays the total amount of memory installed and is automatically calculated by the computer. You cannot change this value. 2. System Date/Time Use this option to set the computer’s system date/time.
3.30 SETUP 3 Tests and Diagnostics Low Power The following shows low power settings. (a) Battery Save Mode When “User Setting” is selected, the sub-window, BATTERY SAVE OPTION is displayed. The following set of options can be selected in the submenu. Processing Speed This feature changes the CPU processing speed. High CPU operates at high speed. (Default) Low CPU operates at low speed. CPU Sleep Mode Use this option to enable or disable the CPU sleep function. Enabled Enables sleep mode.
3 Tests and Diagnostics 3.30 SETUP (b) PCI Express Link ASPM Enabled Saves power consumption, when the PCI Express device is not used. (Default) Auto Saves power consumption, when the PCI Express device is not used while the battery is working. Disabled Disables the power saving function and gives priority to the performance. (c) Enhanced C-States This feature enables or disables the Enhanced C-States. Enabled This lowers the power consumption. Disabled This does not lower the power consumption.
3.30 SETUP 3 Tests and Diagnostics (c) User Password This item sets User password. For details on setting user password, refer to the User’s Manual. (d) Master Password This item sets the Master HDD password. This can be set Master+User is set in the HDD password Mode. For details, refer to the User’s Manual. 6. Boot Priority This tab sets the priority for booting the computer and the priority for the built-in HDD or optional secondary HDD.
3 Tests and Diagnostics 3.30 SETUP (b) HDD Priority This option enables to select the priority for the Built-in HDD or USB. Built-in HDD→ USB (Default) USB → Built-in HDD (c) Network Boot Protocol Use this option to set the starting method via a network. PXE RPL Sets to PXE protocol. (Default) Sets to RPL protocol. 7. Others Whether or not you need to configure the computer with these options depends primarily on the kind of software or peripherals you use.
3.30 SETUP 3 Tests and Diagnostics (c) Execute-Disable Bit Capability Selects the function to reports whether the CPU Execute-Disable Bit is available or not to OS. When the CMOS is damaged, the default is Available. When Home is pressed, the setting is not changed and the setting is kept. Available Reports that the function is available. Not Available Reports that the function is not available.
3 Tests and Diagnostics 3.30 SETUP (f) Beep Volume This option selects the volume of beep (Warning). “OFF”, “Low”, “Medium” (Default) or “High” can be selected. If a memory module that does not comply with the standards, the computer beeps at maximum volume. (g) Diagnostic Mode This option sets whether the BIOS Setup Diagnostic test is enabled. Disabled The Diagnostic test is disabled. (Default) Enabled The Diagnostic test is enabled.
3.30 SETUP 3 Tests and Diagnostics 9. Drives I/O This option displays the address/interrupt level for hard disk drive and optical drive. It is only for information and cannot be changed. (a) Built-in HDD This option displays the setting of the address and interrupt level of the HDD. This cannot be changed. (b) CD-ROM This option displays the setting of the address and interrupt level of the installed drive. This cannot be changed. Even if an installed drive is not CDROM drive, “CD-ROM” is displayed. 10.
3 Tests and Diagnostics 3.30 SETUP 12. Display This group of options configures the computer’s display. (a) Power On Display This option is used to select the display when booting up. Auto-Selected Selects an external monitor if one is connected. Otherwise it selects the internal LCD. (Default) LCD+AnalogRGB Selects both the internal LCD and the external monitor for simultaneous display. NOTE: Pressing Fn+F5 changes the display setting in the order of internal LCD to simultaneous to external monitor.
3.30 SETUP 3 Tests and Diagnostics 14. Legacy Emulation. (a) USB KB/Mouse Legacy Emulation. Use this option to enable or disable USB KB/Mouse Legacy Emulation. If your operating system does not support USB, you can still use a USB mouse and keyboard by setting the USB KB/Mouse Legacy Emulation item to Enabled. Enabled USB Legacy Support can be used. (Default) Disabled USB Legacy Support cannot be used. (b) USB-FDD Legacy Emulation. Use this option to enable or disable USB-FDD Legacy Emulation.
3 Tests and Diagnostics 3-104 [CONFIDENTIAL] 3.
Chapter 4 Replacement Procedures [CONFIDENTIAL]
4 Replacement Procedures 4-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
4 Replacement Procedures Chapter 4 Contents 4.1 General....................................................................................................................... 4-1 4.2 Battery pack ............................................................................................................... 4-8 4.3 PC card..................................................................................................................... 4-10 4.4 Bridge media........................................
4 Replacement Procedures Figures Figure 4-1 Removing the battery pack ............................................................................ 4-8 Figure 4-2 Removing the PC card ................................................................................ 4-10 Figure 4-3 Removing the Bridge media (SD card) ....................................................... 4-11 Figure 4-4 Removing the HDD cover ...........................................................................
4 Replacement Procedures Figure 4-31 Removing the CPU holder ........................................................................... 4-53 Figure 4-32 Removing the fan......................................................................................... 4-54 Figure 4-33 Removing the CPU ...................................................................................... 4-54 Figure 4-34 Installing the CPU........................................................................................
4 Replacement Procedures 4-vi [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
4.1 General 4 4 Replacement Procedures Replacement Procedures 4.1 General This section explains how to disassemble the computer and replace Field Replaceable Units (FRUs). It may not be necessary to remove all the FRUs in order to replace one. The chart below is a guide to which FRUs need to be removed in order to remove others.
4 Replacement Procedures 4.1 General Safety Precautions Before you begin disassembly, read the following safety precautions and observe them carefully as you work. DANGER: 1) Always use the genuine battery that is authorized by Toshiba or compatible with the unit. Since other battery packs have different specifications, they may be incompatible with the unit, and may burst or explode. Never heat or disassemble the battery pack, as that could cause leakage of alkaline solution.
4.1 General 4 Replacement Procedures Before You Begin Look over the procedures in this section before you begin disassembling the computer. Familiarize yourself with the disassembly and reassembly steps. Begin each procedure by removing the AC adapter and the battery pack as instructed in this section: 1. Do not disassemble the computer unless it is operating abnormally. 2. Use only the correct and approved tools. 3.
4 Replacement Procedures 4.1 General Disassembly Procedures The computer has two basic types of cable connectors: • Pressure Plate Connectors • Coaxial Cable Connectors • Normal Pin Connectors To disconnect a Pressure Plate connector, lift up the tabs on either side of the connector’s plastic pressure plate and slide the cable out of the connector. To connect the cable to a Pressure Plate connector, make sure the pressure plate is fully lifted and slide the cable into the connector.
4.1 General 4 Replacement Procedures Tools and Equipment The use of Electrostatic Discharge (ESD) equipment is very important for your safety and the safety of those around you. Proper use of these devices will increase the success rate of your repairs and lower the cost for damaged or destroyed parts. The following equipment is necessary to disassemble and reassemble the computer: • One M2 point size 0 Phillips screwdriver • One M2.
4 Replacement Procedures 4.1 General Screw Tightening Torque When you fasten screws, be sure to follow the torque list below. CAUTION: Overtightening can damage components and screws; undertightening can result in electrical shorts or other damage if screws or components come loose. NOTE: Toshiba recommends that you use an electric screw driver for quick and easy operations. • M2 0.167 N·m (1.7 kgf·cm) • M2.5 0.294 N·m (3.0 kgf·cm) • M3 0.549 N·m (5.
4.1 General 4 Replacement Procedures Color of Screw Shaft To avoid mistakes on the screw length, screw shafts are colored as follows: Even number length screw: brown Odd number length screw: white Special length screw: blue Screws whose lengths are indicated to one or more decimal places such as 2.5 mm or 2.8 mm.
4 Replacement Procedures 4.2 4.2 Battery pack Battery pack Removing the Battery pack To remove the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: When handling battery packs, be careful not to short circuit the terminals. Also do not drop, hit or apply impact, do not scratch, break, twist or bend the battery pack. 1. Turn off the power of the computer. 2. Disconnect the AC adapter and other external devices from the computer. 3. Turn the computer face down. 4.
4.2 Battery pack 4 Replacement Procedures Installing the Battery pack To install the battery pack, follow the steps below and refer to Figure 4-1. CAUTION: The battery pack is a lithium ion battery, which can explode if not properly replaced, used, handled or disposed of. For environmental reasons, collect the spent battery packs. Use only batteries recommended by Toshiba for replacements. NOTE: Check the battery’s terminals visually. If they are dirty, wipe them clean with a dry cloth. 1.
4 Replacement Procedures 4.3 4.3 PC card PC card Removing the PC card To remove the PC card, follow the steps below and refer to Figure 4-2. CAUTION: Before you remove the PC card, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions. 1. Press the eject button for the PC card you want to remove to extend the button. 2. Press the extended eject button to pop the PC card out. 3. Grasp the PC card and pull it out.
4.4 Bridge media 4.4 4 Replacement Procedures Bridge media Removing the Bridge media To remove the Bridge media, follow the steps below and refer to Figure 4-3. CAUTION: Before you remove the Bridge media, refer to the card’s documentation and to your operating system documentation for proper procedures and precautions. 1. Push the Bridge media in and release it to pop the card out. 2. Grasp the Bridge media and pull it out. (For an instance, SD card is described in the figure 4-3.
4 Replacement Procedures 4.5 4.5 HDD HDD CAUTION: When handling the HDD, do not press the top surface as shown by the arrow. Hold it by the sides. Removing the HDD To remove the HDD, follow the steps below and refer to Figure 4-4 and 4-5. 1. Turn the computer upside down. 2. Loosen the screw (with an e-ring) and remove the HDD cover while releasing latches. 3. Pull the tab of the HDD assembly to remove it from the connector of the HDD cable. Be careful not to damage the connector.
4.5 HDD 4 Replacement Procedures NOTE: The following steps describe how to disassemble the HDD assembly, however, do not disassemble if the HDD is working properly. 4. Place the HDD assembly on a flat surface, and remove the following screws. • M3×4S FLAT HEAD screw ×4 5. Separate the HDD and HDD Holder. CAUTION: Do not apply pressure to the top or bottom of the HDD.
4 Replacement Procedures 4.5 HDD Installing the HDD To install the HDD, follow the steps below and refer to Figure 4-4 and 4-5. CAUTION: Do not hold the HDD by its top and bottom flat surfaces. It may damage the HDD. 1. Seat the HDD in the HDD Holder and secure them with the following screws. • M3×4S FLAT HEAD screw ×4 CAUTION: Do not apply pressure to the center of the HDD assembly. It may damage the HDD assembly. Hold the HDD assembly by its corners. 2.
4.6 Optical drive 4.6 4 Replacement Procedures Optical drive Removing the Optical drive To remove the optical drive, follow the steps below and refer to Figure 4-6 and 4-7. CAUTION: Do not put fingers in the optical drive. It may cause injury. 1. Remove the following two screws securing the slim select. • M2.5×4B FLAT HEAD screw ×1 • M2.5×16B FLAT HEAD screw ×1 2.
4 Replacement Procedures 4.6 Optical drive 3. Remove the following screw and the pushing plate. • M2×3S S-THIN HEAD screw ×2 4. Remove the following screws and the mounting plate.
4.6 Optical drive 4 Replacement Procedures Installing the Optical drive To install the optical drive, follow the steps below and refer to Figure 4-6 and 4-7. 1. Set the mounting plate and secure it with the following screw. • M2×3B BIND screw ×1 2. Set the pushing plate and secure it with the following screws. • M2×3S S-THIN HEAD screw ×2 3. Insert the optical drive firmly into the computer to connect it to the connector on the system board. 4. Secure the optical drive with the following screws.
4 Replacement Procedures 4.7 4.7 Keyboard Keyboard Removing the Keyboard To remove the keyboard, follow the steps below and refer to Figure 4-8 and 4-9. 1. Turn over the computer and open the display. 2. Insert your fingers into the slits on both sides and lift up the keyboard holder to remove. 3. Remove the following screws securing the keyboard.
4.7 Keyboard 4. 4 Replacement Procedures Remove the following screws and keyboard support plate. • M2.5×8B FLAT HEAD screw ×1 5. Disconnect the keyboard cable from the connector CN3230 on the system board and remove the keyboard. M2.
4 Replacement Procedures 4.7 Keyboard Installing the Keyboard To install the keyboard, follow the steps below and refer to Figure 4-8 and 4-9. 1. Place the keyboard face down on the palm rest. 2. Connect the keyboard cable to the connector CN3230 on the system board. 3. Install the keyboard support plate and secure it with the following screw. • M2.5×8B ×1 FLAT HEAD screw 4. Turn the keyboard face up and set it in place. 5. Secure the keyboard with the following screws.
4.8 Memory module 4.8 4 Replacement Procedures Memory module Removing the Memory module CAUTION: The power must be turned off when you remove or insert a memory module. Inserting a memory module with the power on might damage the module or the computer itself. Never press hard or bend the memory module. To remove the memory module, make sure the computer is in boot mode and powered off, follow the steps below and refer to Figure 4-10. 1. Remove the following screws and memory cover. • M2.
4 Replacement Procedures 4.8 Memory module Installing the Memory module To install the memory module, make sure that the computer is in boot mode and powered off, follow the steps below and refer to Figure 4-10. CAUTION: When installing only one memory module, be sure to insert it into the slot A. Otherwise, the computer or the memory may not work properly. Do not touch the connectors on the memory module or on the computer. Dust and stains on the connectors may cause memory access problems. 1.
4.9 Cover FAT assembly 4 4 Replacement Procedures Replacement Procedures 4.9 Cover FAT assembly Removing the Cover FAT assembly To remove the Cover FAT assembly, follow the steps below and refer to Figure 4-11 to 4-14. 1. Peel off the insulator that prevents a waterdrop from entering the computer and disconnect the SW membrane cable from the connector CN3260 on the system board. 2.
4 Replacement Procedures 4.9 Cover FAT assembly 3. Remove following screws. • M2.5×8B FLAT HEAD screw ×2 M2.
4.9 Cover FAT assembly 4. 4 Replacement Procedures Turn the computer face down and remove the following screws on the bottom. • M2.5×8B FLAT HEAD screw ×7 (“8” in the figure below) • M2.
4 Replacement Procedures 4.9 Cover FAT assembly 5. Turn the computer face up and open the display. 6. While releasing the latches on both sides lift up the Cover FAT assembly to remove.
4.9 Cover FAT assembly 4 Replacement Procedures Installing the Cover FAT assembly To install the Cover FAT assembly, follow the steps below and refer to Figure 4-11 to 4-14. 1. Place the Cover FAT assembly on the base assembly and secure the latches. CAUTION: When installing Cover FAT assembly, insert the guides of the cover FAT assembly into the base as shown in the following figure. 2. Secure the Cover FAT assembly with the following screws. • M2.5×8B FLAT HEAD screw ×2 3. Turn the computer face up.
4 Replacement Procedures 4.10 Fingerprint sensor board 4.10 Fingerprint sensor board Removing the Fingerprint sensor board To remove the fingerprint sensor board, follow the steps below and refer to Figure 4-15. 1. Lift up the hook and remove the bracket while sliding it in the direction of arrow in the figure below. 2. Remove the fingerprint sensor board fixed with the double-sided tape and peel off the tape that prevents a waterdrop from entering the computer. 3.
4.10 Fingerprint sensor board 4 Replacement Procedures Installing the Fingerprint sensor board To install the fingerprint sensor board, follow the steps below and refer to Figure 4-15. 1. Connect the fingerprint sensor cable to the connector on the fingerprint sensor board. 2. Stick a new double-sided tape in place and install the fingerprint sensor board while inserting it under the guides. CAUTION: Do not reuse the removed double-sided tape. 3.
4 Replacement Procedures 4.11 Touch pad 4.11 Touch pad Removing the Touch pad To remove the touch pad, follow the steps below and refer to Figure 4-16. 1. Remove the following screws securing the touch pad assembly. • M2×4B BIND screw ×4 2. Remove the touch pad cover and touch pad (fixed with the double sided tape). 3. Peel off the double-sided tape that prevents a waterdrop from entering the computer. 4. Remove the fingerprint sensor cable on the touch pad. 5.
4.11 Touch pad 4 Replacement Procedures Installing the Touch pad To install the touch pad, follow the steps below and refer to Figure 4-16. 1. Open the insulator and connect the touch pad cable to the connector on the touch pad assembly. 2. Seat the fingerprint sensor cable on the touch pad. 3. Stick a new double-sided tape in place. CAUTION: Do not reuse the removed double-sided tape. 4. Install a new touch pad to the slot and touch pad cover on it. CAUTION: Do not reuse the removed touch pad. 5.
4 Replacement Procedures 4.12 SW membrane 4.12 SW membrane Removing the SW membrane To remove the SW membrane, follow the steps below and refer to Figure 4-17 and 4-18. 1. Lift up the hook and slide the SW membrane holder in the direction of the arrow in the figure to remove it.
4.12 SW membrane 4 Replacement Procedures 2. Push down the hook and slide the SW membrane in the direction in the figure below. 3. Remove the SW membrane. Hook SW membrane Figure 4-18 Removing the SW membrane (2) Installing the SW membrane To install the SW membrane, follow the steps below and refer to Figure 4-17 and 4-18. 1. Install the SW membrane in the SW membrane holder while sliding it in the opposite direction at removing. 2.
4 Replacement Procedures 4.13 Bluetooth module 4.13 Bluetooth module Removing the Bluetooth module To remove the Bluetooth module, follow the steps below and refer to Figure 4-19. 1. Remove the following screws to remove the Bluetooth module. • M2×4B FLAT HEAD screw ×1 2. Disconnect the Bluetooth cable from the connector CN4400 on the system board. 3. Disconnect the Bluetooth cable and Bluetooth antenna cable from the connector on the Bluetooth module.
4.13 Bluetooth module 4 Replacement Procedures Installing the Bluetooth module To install the Bluetooth module, follow the steps below and refer to Figure 4-19. 1. Connect the Bluetooth cable and Bluetooth antenna cable to the connector on the Bluetooth module. 2. Connect the Bluetooth cable to the connector CN4400 on the system board. 3. Secure the Bluetooth module with the following screws.
4 Replacement Procedures 4.14 Wireless LAN card 4.14 Wireless LAN card Removing the Wireless LAN card To remove the wireless LAN card, follow the steps below and refer to Figure 4-20. 1. Peel off the glass tape. 2. Disconnect the wireless LAN antenna cables (black and white) from the wireless LAN card using an antenna coaxial cable disconnector. 3. Remove the following screws and wireless LAN card cover.
4.14 Wireless LAN card 4 Replacement Procedures Installing the Wireless LAN card To install the wireless LAN card, follow the steps below and refer to Figure 4-20. 1. Insert slantingly the wireless LAN card into the connector CN2600 on the system board. 2. Gently push the wireless LAN card down and secure the wireless LAN card with the following screw. • M2×4B BIND screw ×1 3. Seat the wireless LAN card cover in place and secure it with the following screw.
4 Replacement Procedures 4.15 MDC (Modem Daughter Card) 4.15 MDC (Modem Daughter Card) Removing the MDC To remove the MDC, follow the steps below and refer to Figure 4-21. 1. Remove the following screws securing the MDC. • M2×4B BIND screw ×2 CAUTION: When removing the MDC, lift it up right above. Otherwise, the MDC or connector may be damaged. 2. Lift up the MDC to disconnect it from the connector CN3010 on the system board. 3. Disconnect the modem cable from the connector on the MDC.
4.15 MDC (Modem Daughter Card) 4 Replacement Procedures Installing the MDC To install the MDC, follow the steps below and refer to Figure 4-21. 1. Connect the modem cable to the connector on the MDC. 2. Set the MDC and press it carefully to connect it to the connector CN3010 on the system board. Be careful not to damage the MDC and connector. 3. Secure the MDC with the following screws.
4 Replacement Procedures 4.16 Internal microphone 4.16 Internal microphone Removing the Internal microphone To remove the internal microphone, follow the steps below and refer to Figure 4-22. 1. Peel off the glass tape and take out the microphone holder. 2. Disconnect the microphone cable from the connector CN6050 on the system board and take out the internal microphone from the slot.
4.16 Internal microphone 4 Replacement Procedures Installing the Internal microphone To install the internal microphone, follow the steps below and refer to Figure 4-22. 1. Install the internal microphone and microphone holder to the slot of the front panel. CAUTION: When installing the microphone, the projection of the microphone shall contact the guide of the base assembly as shown in the following figure. Microphone Projection Guide 2.
4 Replacement Procedures 4.17 RTC battery 4.17 RTC battery WARNING: When replacing the RTC battery, be sure to use a genuine battery authorized by Toshiba. Installing the wrong battery could cause a battery explosion or other damage. If the RTC battery is found abnormal, it must not be installed. Replace it with a new battery, and dispose of the old one according to the local regulations.
4.17 RTC battery 4 Replacement Procedures Removing the RTC battery To remove the RTC battery, follow the steps below and refer to Figure 4-23. 1. Disconnect the RTC battery cable from the connector CN9300 on the system board. 2. Open the insulator and remove the RTC battery. RTC battery cable CN9300 RTC battery Insulator Figure 4-23 Removing the RTC battery Installing the RTC battery To install the RTC battery, follow the steps below and refer to Figure 4-23. 1.
4 Replacement Procedures 4.18 Harness holder / LAN cable 4.18 Harness holder / LAN cable To remove the Harness holder / LAN cable, follow the steps below and refer to Figure 4-24 and 4-25. 1. Disconnect the LCD cable and LAN cable from the connectors CN5000 and CN4100 on the system board. 2. Remove the following screw securing the harness holder. • M2.5×4B ×1 FLAT HEAD screw M2.
4.18 Harness holder / LAN cable 4 Replacement Procedures 3. Take out the LAN cable from the harness holder. 4. Remove the harness holder while lifting up the LCD cable and LAN cable. 5. Take out the LAN jack from the LAN jack slot.
4 Replacement Procedures 4.18 Harness holder / LAN cable Installing the Harness holder / LAN cable To install the Harness holder / LAN cable, follow the steps below and refer to Figure 4-24 and 4-25. 1. Install the LAN jack into the slot. 2. Pass the LCD cable and LAN cable in the guide of the harness holder and install the harness holder and secure it with the following screw. • M2.5×4B FLAT HEAD screw ×1 CAUTION: When passing the LCD cable and LAN cable, refer to the following figure.
4.19 System board / DC-IN jack 4 Replacement Procedures 4.19 System board / DC-IN jack To remove the System board / DC-IN jack, follow the steps below and refer to Figure 4-26 to 4-28. 1. Remove two glass tapes on the wireless LAN antenna cable and speaker cable. 2. Disconnect the speaker cable from the connector CN6170 on the system board.
4 Replacement Procedures 4.19 System board / DC-IN jack 3. Take out the DC-IN jack from the slot and remove the system board left-upward with the left side up. System board DC-IN jack Figure 4-27 Removing the System board / DC-IN jack (2) 4. Disconnect the DC-IN jack cable from the connector CN8800 on the system board.
4.19 System board / DC-IN jack 4 Replacement Procedures To install the System board / DC-IN jack, follow the steps below and refer to Figure 4-26 to 4-28. 1. Connect the DC-IN jack cable to the connector CN8800 on the system board. 2. Insert the right side connectors of the system board into the slots of the base assembly and install the system board. 3. Insert the DC-IN jack in to the slot of base assembly. 4. Connect the speaker cable to the connector CN6170 on the system board. 5.
4 Replacement Procedures 4.20 Modem jack / Wireless communication SW 4.20 Modem jack / Wireless communication SW To remove the Modem jack / Wireless communication SW, follow the steps below and refer to Figure 4-29 to 4-30. 1. Remove the following screw and the Modem jack holder. • M2.5×4B FLAT HEAD screw ×1 2. Remove the Modem jack stuck to the base assembly with a double sided tape from the slot. 3. Open the insulator and remove the Modem jack cable from the slot of the base assembly.
4.20 Modem jack / Wireless communication SW 4 Replacement Procedures 4. Push the wireless communication SW from the inside of the base assembly to remove. Wireless communication SW Figure 4-30 Removing the wireless communication SW Installing the Modem jack / Wireless communication SW To install the Modem jack / Wireless communication SW, follow the steps below and refer to Figure 4-29 and 4-30. 1. Insert the wireless communication SW into the hole of the base assembly from the outside. 2.
4 Replacement Procedures 4.20 Modem jack / Wireless communication SW 3. Install the Modem jack holder and secure it with the following screw. • M2.5×4B FLAT HEAD screw ×1 CAUTION: When installing the Modem jack holder, insert the tip of the modem jack holder under the hook of the base assembly. Hook Modem jack holder CAUTION: When installing the wireless communication SW, make sure the switch of the wireless communication SW works properly.
4.21 Fan/CPU 4 Replacement Procedures 4.21 Fan/CPU Removing the Fan/CPU To remove the fan/CPU, follow the steps below and refer to Figure 4-31 to 4-33. CAUTION: 1) The CPU can become very hot during operation. Be sure to let it cool before starting repair work. 2) When you remove the heat sink, wipe the grease off of the bottom of the heat sink and top of the CPU. Apply new grease when installing. 1.
4 Replacement Procedures 4.21 Fan/CPU 3. Remove the following screws and fan. • M2.5×4B FLAT HEAD screw ×2 Fan M2.5×4B FLAT HEAD M2.5×4B FLAT HEAD Figure4-32 Removing the fan 4. Unlock the CPU by turning the cam counterclockwise on the CPU socket by 90 degrees with a flat-blade screwdriver. Figure 4-33 Removing the CPU 5. Remove the CPU. CAUTION: When removing the CPU, lift it up right above. Otherwise, pins of CPU may be damaged.
4.21 Fan/CPU 4 Replacement Procedures Installing the Fan/CPU To install the fan/CPU, follow the steps below and refer to Figure 4-31 to 4-35. 1. Make sure the cam is in the open position. 2. Seat the CPU in the CPU socket. Make sure the direction and position of CPU is correct to avoid damaging pins on the CPU. CAUTION: Place the CPU in such direction as shown below. (Pay attention to the position of the triangle mark on the CPU.) 3.
4 Replacement Procedures 4.21 Fan/CPU 4. Apply new grease on the CPU using a special syringe as shown in the following figure. Apply quarter of scale (0.25ml) of grease evenly on the CPU chip. When silicon grease is already applied to the CPU, wipe them off with a close in advance. CAUTION: When installing the CPU, apply new grease on the top of the CPU chip. When installing the fin, make sure the bottom of the fin covers the top of the CPU. Figure 4-35 Applying new grease 5. Install the CPU heat sink.
4.22 HDD cable/PC card slot 4 4 Replacement Procedures Replacement Procedures 4.22 HDD cable/PC card slot Removing the HDD cable/PC card slot To remove the HDD cable/PC card slot, follow the steps below and refer to Figure 4-36 and 4-37. 1. Lift up the HDD cable from the slot of the HDD cable holder and remove the following screw. • M2×4B BIND screw ×1 2. Remove HDD cable from the connector CN1850 on the system board. 3. Remove the HDD cable holder.
4 Replacement Procedures 4.22 HDD cable/PC card slot 4. Peel the insulator and remove the following screws (on the back of the system board). • M2×3S ×2 S-THIN HEAD screw 5. Open two latches outward and remove the PC card slot from the system board. M2×3S S-THIN HEAD Insulator PC card slot Latch Figure 4-37 Removing the PC card slot Installing the HDD cable/PC card slot To install the HDD cable/PC card slot, follow the steps below and refer to Figure 4-36 and 437. 1.
4.23 LCD unit/FL inverter 4 Replacement Procedures 4.23 LCD unit/FL inverter Removing the LCD unit/FL inverter To remove the LCD unit/FL inverter, follow the steps below and refer to Figure 4-38 to 4-42. 1. Remove the following screws and lift up the display assembly right above to separate it and base assembly. • M2.5×4B FLAT HEAD screw ×3 Display assembly M2.5×4B FLAT HEAD M2.
4 Replacement Procedures 4.23 LCD unit/FL inverter 2. Remove the mask seals (2 points), mask rubbers (2 points) and following screws securing the LCD mask. • M2.5×6B FLAT HEAD screw ×4 3. Remove the LCD mask (stuck with a double-sided tape) while releasing the latches. Mask rubber M2.5×6B FLAT HEAD Mask seal Mask seal Mask rubber M2.
4.23 LCD unit/FL inverter 4 Replacement Procedures CAUTION: (continued) (1) (2) (3) The LCD mask is fixed to the bezel (metal frame) of LCD with double-sided tape on the back. (4) As shown in the figure, the bottom side of the LCD mask is fixed to the LCD bezel with double-sided tape. If the LCD mask is pulled toward you in removing it, the bezel may be deformed. When removing the bottom side, be sure to remove it carefully while removing the double-side tape slowly.
4 Replacement Procedures 4.23 LCD unit/FL inverter 6. Carefully lift up the top of the LCD unit. NOTE: When lifting up the top of the LCD unit, hold the corners of the LCD unit. The top edge of LCD unit is sensitive area. 7. Remove two glass tapes securing the LCD cable. 8. Disconnect the LCD cable from the connector on the LCD unit and remove the LCD unit. CAUTION: When removing the LCD cable, be careful not to damage the connector.
4.23 LCD unit/FL inverter 4 Replacement Procedures 9. Remove the following screws and two LCD supports from the LCD. • M2×3S S-THIN HEAD screw ×4 M2×3S S-THIN HEAD LCD M2×3S S-THIN HEAD M2×3S S-THIN HEAD LCD support M2×3S S-THIN HEAD Figure 4-42 Removing the LCD support NOTE: 1) Be careful not to apply pressure to the ICs along the edge of LCD unit. The ICs are easily damaged. 2) For environmental reasons, do not throw away a malfunctioning LCD unit (or FL).
4 Replacement Procedures 4.23 LCD unit/FL inverter Installing the LCD unit / FL inverter To install the LCD unit / FL inverter, follow the steps below and refer to Figure 4-38 to 4-42. 1. Set two LCD supports to the LCD and secure them with the following screws. • M2×3S S-THIN HEAD screw ×4 CAUTION: When installing the LCD support, do not mistake the left for the right and vice versa. “L” for the left, “R” for the right and “UP” for the up of the bracket are marked on the bracket. 2.
4.24 Speaker/LCD cable 4 Replacement Procedures 4.24 Speaker/LCD cable Removing the Speaker/LCD cable To remove the speaker/LCD cable, follow the steps below and refer to Figure 4-43 and 4-44. 1. Turn up two insulators and peel off two glass tapes. 2. Take out the speakers from the slot.
4 Replacement Procedures 4.24 Speaker/LCD cable 3. Remove the LCD cable holder while releasing hooks. 4. Take out the LCD cable from the slot. LCD cable holder LCD cable Figure 4-44 Removing the LCD cable Installing the Speaker/LCD cable To install the speaker/LCD cable, follow the steps below and refer to Figure 4-43 and 4-44. 1. Seat the LCD cable to the slot and install the LCD cable holder. 2. Install the speakers into the slots. 3.
4.25 Cover latch 4 Replacement Procedures 4.25 Cover latch Removing the Cover latch To remove the cover latch, follow the steps below and refer to Figure 4-45. 1. Remove the cover cap while pushing three latches from the LCD cover latch side. 2. Remove the LCD cover latch. Be careful not lose the spring. Cover cap Spring Cover latch Latch Figure 4-45 Removing the cover latch Installing the Cover latch To install the cover latch, follow the steps below and refer to Figure 4-45. 1.
4 Replacement Procedures 4.26 Wireless LAN antenna/Bluetooth antenna 4.26 Wireless LAN antenna/Bluetooth antenna Removing the Wireless LAN antenna/Bluetooth antenna To remove the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-46. 1. Peel off five glass tapes securing the wireless LAN antenna cables and Bluetooth antenna cable. 2. Remove the wireless LAN antennas and Bluetooth antenna from the slot of the display assembly.
4.26 Wireless LAN antenna/Bluetooth antenna 4 Replacement Procedures Installing the Wireless LAN antenna/Bluetooth antenna To install the wireless LAN antenna/Bluetooth antenna, follow the steps below and refer to Figure 4-46. 1. Install the wireless LAN antennas and Bluetooth antenna on the display assembly in place. 2. Stick five glass tapes to secure the wireless LAN antenna cables and Bluetooth antenna cable.
4 Replacement Procedures 4.27 Hinge 4.27 Hinge Removing the Hinge To remove the hinge, follow the steps below and refer to Figure 4-47. 1. Remove the following screws, washers and hinges on the both sides. • M2.5×5B FLAT HEAD screw ×2 • M2.5 Washer ×2 2. Remove the following screws and hinge caps on the both sides. • M2.5×4B ×2 FLAT HEAD screw Washer M2.5×5B FLAT HEAD M2.5×4B FLAT HEAD Hinge (right) M2.5×5B FLAT HEAD Hinge (left) Washer Hinge cap (right) Hinge cap (left) M2.
4.27 Hinge 4 Replacement Procedures Installing the Hinge To install the hinge, follow the steps below and refer to Figure 4-47. 1. Install the hinge caps (left and right) and secure them with the following screws. • M2.5×4B FLAT HEAD screw ×2 2. Install the hinge (left and right) and secure them with the washers and following screws. • M2.5×5B FLAT HEAD screw ×2 • M2.
4 Replacement Procedures 4.28 Battery slider 4.28 Battery slider Removing the Battery slider To remove the battery slider, follow the steps below and refer to Figure 4-48. 1. Release the latches of the battery sliders (left and right) and remove the slider caps from the bottom of the computer. 2. Take out the battery sliders from the base assembly.
4.29 Fluorescent Lamp 4 Replacement Procedure 4 4.29 Fluorescent Lamp This system uses LCD modules from the following suppliers. The procedure for replacing the fluorescent lamp is different for each LCD module. Refer to the appropriate procedure. Type Part No. Supplier Section G33C0003C110 TMD 4.29.1 G33C0003K110 SAMSUNG 4.29.2 12.1-inch (SXGA+) NOTE: - When working with a LCD module, always use a flat, grounded table.
4 Replacement Procedure 4.29 Fluorescent Lamp 4.29.1 Replacing the 12.1-inch WXGA TMD Fluorescent Lamp CAUTION: When replacing the fluorescent lamp, wear finger covers or gloves to avoid contaminating or damaging the LCD panel. Be careful not to let dust or other foreign substance into the module. Disassembling the 12.1-inch WXGA TMD Fluorescent Lamp To disassemble the 12.1-inch XGA TMD fluorescent lamp, follow the steps below and refer to Figure 4-49 to 4-58.
4.29 Fluorescent Lamp 4 Replacement Procedure 2. Remove insulation sheet (with the tape on the insulation side attached). CAUTION: 1. Be careful not to damage the TAB, PCB, B/L reflection sheet. 2. Do not remove the insulation sheet to reuse it. 3. Do not damage the TAB and PCB when removing the double –sided tape of the insulation sheet.
4 Replacement Procedure 4.29 Fluorescent Lamp Removing the screws 1. Remove the Insulation sheet from the side of Bezel. 2. Remove four screws on the right side and left side. CAUTION: Be sure to use a Philips screwdriver with a point size 0 bit.
4.29 Fluorescent Lamp 4 Replacement Procedure Removing the bezel 1. Without removing the insulation tape, turn the face of module up. 2. Release the four latches of the bezel and frame (two positions on each side). 3. Release the three latches on the top to remove the bezel from the cell (The bezel is reused.). As the bezel and cell at the lower side are fixed with a double-sided tape, remove the bezel solely. CAUTION: 1.When releasing the latches, do not damage the TAB and PCB.
4 Replacement Procedure 4.29 Fluorescent Lamp Opening the PCB 1. Spread out the PCB horizontally. CAUTION: 1. Be careful not to damage the FPC. 2. Spread the PCB after releasing the PCB latch on plastic frame.
4.29 Fluorescent Lamp 4 Replacement Procedure Removing the cell with PCB 1. Remove the cell with PCB from the backlight unit as shown bellow. CAUTION: 1. As the back light cell are fixed with a double-sided tape, remove the cell with PCB slowly not to break the cell. 2. Be careful not to damage the TAB.
4 Replacement Procedure 4.29 Fluorescent Lamp Assembling Fluorescent lamp Check of the backlight for replacement 1. Check the following items. Double-sided tape fixing the ll The sheet shall not come out of the frame. The sheet shall not come out of the frame. The sheet shall not come out of the frame. The B/L cable shall no come out of the plastic frame.
4.29 Fluorescent Lamp 4 Replacement Procedure Assembling the cell with PCB 1. Turn the backlight on. 2. Check that the backlight is free of dust, foreign objects, or damage. Perform this check also for the reverse side of the cell. Peel of the separation sheet of double-sided tape fixing the cell of the back light. Then install the cell with PCB in the backlight unit. CAUTION: 1. Set the cell with PCB as far as it goes to the left upper of the backlight unit. 2. be careful not to damage the TAB.
4 Replacement Procedure 4.29 Fluorescent Lamp Folding the TAB/PCB 1. Fold down the TAB (PCB) toward the reverse side of the backlight unit. CAUTION: 1. Be careful not to damage the TAB. 2. Latch PCB on the PCB latch of the plastic frame.
4.29 Fluorescent Lamp 4 Replacement Procedure Setting the bezel 1. Put the bezel on the top of the frame and latch at four points. ((1) in the bellow figure) 2. Put the bezel on the bottom of the frame and latch at three points. ((2) in the bellow figure) 3. Hold the bottom side lightly and stick a double-side tape. CAUTION: Be careful not to damage the cell, TAB and B/L. Latch at three point. The reflector shall not come out of the bezel.
4 Replacement Procedure 4.29 Fluorescent Lamp Fixing the PCB and bezel 1. Fixing the PCB and bezel with four screws at the right side and left side (four points) as shown in the following figure. CAUTION: 1. The tightening torque must be 0.167 N m (1.7kgf･cm) for all the screws. There shall not be screw floating. 2. Use an insert bit of point size 0 for the Philips screwdrivers. Attaching tapes and insulation sheet 1. Attach the double-sided tape of insulation sheet as shown in the following figure.
4.29 Fluorescent Lamp 4 Replacement Procedure 4.29.2 Replacing the 12.1-inch WXGA Samsung Fluorescent Lamp To replace the 12.1-inch WXGA Samsung fluorescent lamp, follow the steps below and refer to figures 4-59 to 4-62. Removing the fluorescent lamp 1. Remove the PCB cover.
4 Replacement Procedure 4.29 Fluorescent Lamp 2. Remove the lamp-wire tape and Al tape. White tape (left) White tape (bottom) Al tape (bottom) Figure 4-60 Replacing Samsung fluorescent lamp (2) 3. Remove the top chassis from the molded frame. CAUTION: Remove in the order of bottom hook and side hook..
4.29 Fluorescent Lamp 4 Replacement Procedure 4. Separate the panel assembly and the backlight unit. CAUTION: Handle with care not to damage the COF and G/D ICs.
4 Replacement Procedure 4.29 Fluorescent Lamp Assembling the fluorescent lamp The assembly procedure of the 12.1-inch Samsung fluorescent lamp is the reverse of the above disassembly procedure. Refer to figures 4-59 to 4-62. 1. Install the panel assembly on the backlight unit. 2. Install the top chassis on the molded frame. 3. Stick the white tape and Al tape. 4. Stick the PCB cover.
Appendices [CONFIDENTIAL]
Appendices App-ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendices Appendix Contents Appendix A Handling the LCD Module ...........................................................................A-1 Appendix B Board Layout .................................................................................................B-1 B.1 System Board (FBMOS*) Front View...................................................................B-1 B.2 System Board (FBMOS*) Back View ...................................................................B-3 B.
Appendices C.23 J6310 Headphone connector (5-pin)...................................................................C-18 C.24 CN8800 DC-IN connector (4-pin) ......................................................................C-18 C.25 CN8810 Main Battery connector (10-pin)..........................................................C-18 C.26 CN9300 RTC Battery connector (3-pin).............................................................C-18 C.27 CN8771 FAN interface connector (4-pin) .............
Appendices Figures Figure B-1 System Board (FBMOS*) layout (front) .......................................................B-1 Figure B-2 System Board (FBMOS*) layout (back) .......................................................B-3 Figure B-3 Fingerprint Sensor Board (FBMOF*) layout (front/back) ............................B-5 Figure E-1 UK keyboard.................................................................................................. E-1 Figure E-2 US keyboard..........................
Appendices Table C-13 LPC debug port interface connector (12-pin)..............................................C-14 Table C-14 IEEE 1394 interface connector (4-pin)........................................................C-14 Table C-15 Bluetooth interface connector (20-pin) .......................................................C-14 Table C-16 USB 6/4 connector (8-pin) ..........................................................................C-15 Table C-17 USB 0 connector (4-pin) ................
Appendix A Handling the LCD Module Appendix A Appendices P Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assembly or disassembly. Observe the following precautions when handling the LCD module: 1. When installing the LCD module in the LCD cover, be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained. 2.
Appendices Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again. If the surface is very dirty, we recommend a LCD cleaning agent. Apply the agent to a cloth and then wipe the panel’s surface. Do not apply cleanser directly to the panel. LCD 4.
Appendix A Handling the LCD Module Appendices 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks. 6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module.
Appendices Appendix A Handling the LCD Module 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods. 8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage.
Appendix A Handling the LCD Module Appendices 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. 10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxime). These materials can release gas that can damage the panel’s polarization.
Appendices A-6 Appendix A Handling the LCD Module [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendix B Board Layout Appendices Appendix B Board Layout B.
Appendices Appendix B Board Layout Table B-1 System board (FBMOS*) ICs and connectors (front) B-2 Number Name CN4100 LAN jack CN3230 Keyboard connector CN8781 Fan connector CN2600 Wireless LAN card connector IC2000 GMCH CN3240 Touch pad connector IC1600 ICH7-M CN3010 MDC interface connector CN9300 RTC battery connector CN6050 Internal microphone connector J6051 External microphone connector J6310 Headphone connector IS2101 Bridge media connector CN4400 Bluetooth module conne
Appendix B Board Layout B.
Appendices Appendix B Board Layout Table B-2 System board (FBMOS*) connectors (back) B-4 Number Name CN5080 RGB connector CN4614 USB 6/4 port CN4200 IEEEE1394 port CN1810 ODD connector CN1850 HDD connector CN4612 USB 0 port CN8810 Main battery connector IS1050 CPU socket IS1200 GMCH [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendix B Board Layout B.
Appendices B-6 Appendix B Board Layout [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendix C Pin Assignments Appendices Appendix C Appendix C Pin Assignments System board C.1 CN1400 SO-DIMM A connector (200-pin) Table C-1 SO-DIMM A connector (200-pin) (1/3) Pin No. Signal Name I/O Pin No.
Appendices Appendix C Pin Assignments Table C-1 SO-DIMM A connector (200-pin) (2/3) Pin No. C-2 Signal Name I/O Pin No.
Appendix C Pin Assignments Appendices Table C-1 SO-DIMM A connector (200-pin) (3/3) Pin No. Signal Name I/O Pin No.
Appendices C.2 Appendix C Pin Assignments CN1410 SO-DIMM B connector (200-pin) Table C-2 SO-DIMM B connector (200-pin) (1/3) Pin No. C-4 Signal Name I/O Pin No.
Appendix C Pin Assignments Appendices Table C-2 SO-DIMM B connector (200-pin) (2/3) Pin No. Signal Name I/O Pin No.
Appendices Appendix C Pin Assignments Table C-2 SO-DIMM B connector (200-pin) (3/3) Pin No. C-6 Signal Name I/O Pin No.
Appendix C Pin Assignments C.3 Appendices CN1850 Main HDD interface connector (11-pin) Table C-3 Main HDD interface connector (11-pin) Pin No. Signal Name I/O Pin No.
Appendices C.4 Appendix C Pin Assignments CN1810 ODD interface connector (50-pin) Table C-4 ODD interface connector (50-pin) Pin No. Signal Name I/O Pin No.
Appendix C Pin Assignments C.5 Appendices CN2110 PC card interface connector (70-pin) Table C-5 PC card interface connector (70-pin) Pin No. Signal Name I/O Pin No.
Appendices C.6 Appendix C Pin Assignments IS2101 MEDIA BRIDGE interface connector (42-pin) Table C-6 MEDIA BRIDGE interface connector (42-pin) Pin No. C-10 Signal Name I/O Pin No.
Appendix C Pin Assignments C.7 Appendices CN2600 Wireless LAN card interface connector (52-pin) Table C-7 Wireless LAN card interface connector (52-pin) Pin No. Signal Name I/O Pin No.
Appendices C.8 Appendix C Pin Assignments CN3010 MDC interface connector (12-pin) Table C-8 MDC interface connector (12-pin) Pin No. C.9 Signal Name I/O Pin No.
Appendix C Pin Assignments Appendices C.10 CN3240 PAD interface connector (8-pin) Table C-10 PAD interface connector (8-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 GND - 2 GND - 3 GND - 4 NC - 5 IPDCLK-P5P I/O 6 IPDDAT-P5P 7 P5V - 8 P5V I/O I 1T GND - 2T GND - C.11 CN3260 SW membrane interface connector (13-pin) Table C-11 SW membrane interface connector (13-pin) Pin No. Signal Name I/O Pin No.
Appendices Appendix C Pin Assignments C.13 CN3490 LPC debug port interface connector (12-pin) Table C-13 LPC debug port interface connector (12-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O - 2 P3V - 4 DBGDET-P3N I 1 GND 3 LPCFRM 5 LAD0-P3P I/O 6 LAD1-P3P I/O 7 LAD2-P3P I/O 8 LAD3-P3P I/O 9 PLTRS2-E3N 10 X33DBG-P3P 11 P3V 12 GND - - C.14 CN4200 IEEE 1394 interface connector (4-pin) Table C-14 IEEE 1394 interface connector (4-pin) Pin No.
Appendix C Pin Assignments Appendices C.16 CN4614 USB 6/4 connector (8-pin) Table C-16 USB 6/4 connector (8-pin) Pin No. 1 3 5 7 1T Signal Name USBOPS-E5V ZUSBP6-E3N USBOPS-E5V ZUSBP4-E3P GND I/O Pin No. I/O I/O - 2 4 6 8 2T Signal Name ZUSBP6-E3N GND ZUSBP4-E3N GND GND I/O I/O I/O - C.17 CN4614 USB 0 connector (4-pin) Table C-17 USB 0 connector (4-pin) Pin No. 1 3 1T Signal Name USB1PS-E5V USBP0-E3P GND I/O Pin No.
Appendices Appendix C Pin Assignments C.18 CN5000 LCD interface connector (40-pin) Table C-18 LCD interface connector (40-pin) Pin No. C-16 Signal Name I/O Pin No.
Appendix C Pin Assignments Appendices C.19 CN5080 RGB connector (15-pin) Table C-19 RGB connector (15-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 RED-PXP O 2 GRN-PXP O 3 BLU-PXP O 4 NC - 5 GND - 6 GND - 7 GND - 8 GND - 9 P5V - 10 GND - 11 NC - 12 IDSDA-P3P I/O 13 CRTEN-P3N + IHSYNC-P2P O 14 (IVSYNC-P2P) O 15 IDSCL-P5P I/O 1T GND 2T GND - - C.
Appendices Appendix C Pin Assignments C.23 J6310 Headphone connector (5-pin) Table C-23 Headphone connector (5-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 A-GND - 2 HEADL-PXP O 3 HEADR-PXP O 4 NC - 5 (SPKEN) O C.24 CN8800 DC-IN connector (4-pin) Table C-24 DC-IN connector (4-pin) Pin No. Signal Name I/O Pin No. Signal Name I/O 1 ADPDC - 2 ADPDC - 3 GND - 4 GND - C.25 CN8810 Main Battery connector (10-pin) Table C-25 Main Battery connector (10-pin) Pin No.
Appendix C Pin Assignments Appendices C.27 CN8771 FAN interface connector (4-pin) Table C-27 FAN interface connector (4-pin) Pin No. Signal Name I/O Pin No. 2 4 1 P5V - 3 GND - Signal Name I/O FANG-P3P I (FPWM-S3P) O C.28 CN9520 Fingerprint sensor board interface connector (6-pin) Table C-28 OF board interface connector (6-pin) Pin No. Signal Name I/O Pin No.
Appendices Appendix C Pin Assignments Fingerprint Sensor Board C.29 CN9550 System board interface connector (6-pin) Table C-29 System board interface connector (6-pin) Pin No. I/O Pin No.
Appendix D Keyboard Scan/Character Codes Appendices Appendix D Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Cap No.
Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (2/4) D-2 Cap No.
Appendix D Keyboard Scan/Character Codes Appendices Table D-1 Scan codes (set 1 and set 2) (3/4) Cap No.
Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (4/4) Cap No. Keytop Code set 1 122 F11 57 D7 78 F0 78 *3 123 F12 58 D8 07 F0 07 *3 124 PrintSc Refer to table 2-25 126 Pause Refer to table 2-25 202 Fn 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Make Code set 2 Break Make Note Break *5 Notes: 1. 2. 3. 4. 5. D-4 * * * * * Scan codes differ by overlay function.
Appendix D Keyboard Scan/Character Codes Appendices Table D-2 Scan codes with left Shift key Cap Key No.
Appendices Appendix D Keyboard Scan/Character Codes Table D-3 Scan codes in Numlock mode Cap Key Code set 1 No.
Appendix D Keyboard Scan/Character Codes Appendices Table D-5 Scan codes in overlay mode Cap No.
Appendices Appendix D Keyboard Scan/Character Codes Table D-7 No.126 key scan code Key top Shift Code set 1 Code set 2 Make Make Pause Common * E1 1D 45 E1 Ctrl* E0 46 E0 C6 9D C5 E1 14 77 E1 F0 E0 7E E0 F0 7E 14 F0 77 *: This key generates only make codes.
Appendix E Key Layout Appendices Appendix E Appendix E E.1 Key Layout United Kingdom (UK) Keyboard Figure E-1 UK keyboard E.
Appendices E-2 Appendix E Key Layout [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendix F Wiring diagrams Appendices Appendix F Appendix F F.1 Wiring diagrams LAN Loopback Connector Figure F-1 LAN Loopback Connector F.
Appendices F-2 Appendix F Wiring diagrams [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendix G BIOS rewrite procedures Appendices Appendix G Appendix G BIOS rewrite procedures This Appendix explains how to rewrite the system BIOS program when you update the system BIOS. Tools To rewrite the BIOS, you need the following tool: BIOS/EC/KBC rewriting disk for the computer that has renewed BIOS data. Rewriting the BIOS 1. Set the system to boot mode. 2. Turn off the power to the computer. 3. Remove the external cable and PC card. 4.
Appendices G-2 Appendix G BIOS rewrite procedures [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendix H EC/KBC rewrite procedures Appendices Appendix H Appendix H EC/KBC rewrite procedures This Appendix explains how to rewrite the EC/KBC system program when you update the EC/KBC system. Tools To rewrite the EC/KBC, you need the following tool: EC/KBC rewriting disk for the computer Rewriting the EC/KBC NOTE: 1. Rewrite the EC/KBC only when instructed by a diagnostic disk release notice. 2. Connect the AC adaptor to the computer when you rewrite the EC/KBC. 3.
Appendices H-2 Appendix H EC/KBC rewrite procedures [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Appendix I Reliability Appendices Appendix I Appendix I Reliability The following table shows MTBF (Mean Time Between Failures).
Appendices I-2 Appendix I Reliability [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
