Portégé® R930 Series User’s Guide If you need assistance: ❖ Technical support is available online at Toshiba’s Web site at support.toshiba.com At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see “If Something Goes Wrong” on page 141 in this guide.
Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. Model: Portégé® R930 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you purchased may include Recordable and/or ReWritable optical disc drive(s) and associated software, among the most advanced data storage technologies available.
Critical Applications The computer you have purchased is not designed for any “critical applications.” “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖ This device may not cause harmful interference. ❖ This device must accept any interference received, including interference that may cause undesired operation. Contact Toshiba’s Support Website at support.toshiba.com. Industry Canada Requirement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada.
Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. FCC requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device.
Exposure to Radio Frequency Radiation The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is far below the FCC radio frequency exposure limits. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that the potential for human contact during normal operation is minimized. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device.
chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear below the crossed out wheeled bin symbol on the battery. Pb, Hg, Cd In the European Union, these symbols indicate that when the last end user wishes to discard this product, it must be sent to appropriate facilities for recovery and recycling. This Directive applies to EU member countries only and does not apply to end users in other countries such as the United States.
Low power radio frequency electric machinery shall resist against interference from legal communications or from industrial, scientific and medical radio emission electric machinery. Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power radio station). 1.
The indication shown below appears on this equipment. (1) (2) (3) 2.4FH1 (4) 1 2 3 4 2.4: This equipment uses a frequency of 2.4 GHz. FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3.
Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ Belgique: Deutschland: France: Italia: Nederland: For private usage outside buildings across public grounds over less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m. For registration and license please contact IBPT/BIPT.
Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community Countries Austria Belgium, France, Switzerland/Liechtenstein Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, UK Iceland, Spain 5150-5250 MHz 5250-5350 MHz Channels: 36, 40, 44, 48 5470-5725 MHz Channels: 52, 56, 60, Channels: 100, 104, 108, 112, 64 116, 120, 124, 128, 132, 136, 140 Indoor Only O O Indoor Only x O Indoor/Outdoor x x O O O O
Bluetooth® Wireless Technology Interoperability Bluetooth® Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖ ❖ Bluetooth Specification as defined and approved by The Bluetooth Special Interest Group. Logo certification with Bluetooth wireless technology as defined by The Bluetooth Special Interest Group.
Bluetooth® Wireless Technology and Your Health The products with Bluetooth® wireless technology, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by devices with Bluetooth wireless technology however is much less than the electromagnetic energy emitted by wireless devices such as mobile phones.
Optical Disc Drive Safety Instructions This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT. To use this model properly, read the User’s Guide carefully and keep it for your future reference. Never attempt to disassemble, adjust or repair an optical disc drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury.
Export Administration Regulation This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited. Notice The information contained in this manual, including but not limited to any product specifications, is subject to change without notice.
Trademarks Portégé and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Atheros is a registered trademark of Atheros Communications, Inc. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license.
Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste-to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.
Contents Introduction................................................................................ 26 This guide ...............................................................28 Safety icons ............................................................29 Other icons used...............................................29 Your computer’s features and specifications ....30 Other documentation ..............................................30 Service options ....................................................
Contents Check list ..........................................................36 Precautions.......................................................36 Important information on your computer’s cooling fan ..................................................38 Setting up your computer .......................................39 Connecting to a power source ................................39 Charging the main battery.......................................42 Using the computer for the first time ...............
Contents 21 Directing the display output when you turn on the computer ..................................70 Adjusting the quality of the external display......72 Customizing your computer’s settings....................72 Caring for your computer........................................72 Cleaning the computer ......................................72 Moving the computer........................................73 Using a computer lock ......................................73 Chapter 2: Learning the Basics...
Contents Monitoring main battery power...............................88 Determining remaining battery power...............89 What to do when the main battery runs low .....90 Setting battery notifications ..............................90 Conserving battery power ................................91 Power Plans......................................................92 Using a TOSHIBA Function key to set the Power Plan..................................................93 Using the eco power plan .............
Contents 23 Using the eSATA/USB combo port........................112 Using the expansion port ......................................113 Chapter 5: Utilities....................................................................114 Desktop Assist ......................................................115 Media & Entertainment ...................................116 Tools & Utilities ..............................................117 Support & Recovery .......................................118 eco Utility® ...
Contents Chapter 6: If Something Goes Wrong....................................141 Problems that are easy to fix ................................141 Problems when you turn on the computer............142 The Windows® operating system is not working...........................................................144 Using Startup options to fix problems ............145 Internet problems ...........................................147 The Windows® operating system can help you....................................
Contents 25 Appendix A: Function Keys..................................................... 171 Functions ..............................................................171 Lock (Instant security) ....................................172 Power plan......................................................172 Sleep mode .....................................................172 Hibernation mode ...........................................172 Output (Display switch) ..................................
Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency’s (EPA) ENERGY STAR® Program and has designed this computer to meet the latest ENERGY STAR® guidelines for energy efficiency.
Introduction 27 When considering additions to your home office, purchase products that have earned the ENERGY STAR® for all your equipment needs, which can save you money, save energy, and help protect the climate. Visit http://www.energystar.gov or http://www.energystar.gov/powermanagement for more information regarding the ENERGY STAR® Program.
Introduction This guide NOTE The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com.
Introduction Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
Introduction Other documentation Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis, unless you have selected all those features. This information applies to all the features and icons described in this guide.
Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer.
Getting Started Selecting a place to work ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. ❖ Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals.
Getting Started Selecting a place to work 33 ❖ Avoid glare: position the notebook so that light sources (lamps or windows) do not shine or reflect directly into your eyes. Place the notebook display away from bright light sources or reduce the light intensity from windows by using blinds. Glare on the notebook display may cause eye strain, eye fatigue or headaches. ❖ Certain notebook displays have a brightness approaching that of a TV device.
Getting Started Selecting a place to work ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don’t rest your wrists on the edge of the keyboard or on the work surface when typing. ❖ The monitor should be about an arm length away while sitting back in the chair. ❖ The monitor should be centered in front of your body. ❖ The top of the monitor should be at or slightly below eye level.
Getting Started Selecting a place to work 35 ❖ Take short, strategically spaced rest breaks to avoid eye strain and body fatigue. For example, stand up and walk around or stretch for a few minutes every hour. ❖ Taking regular breaks is especially important if you are working long hours on your computer or working on a deadline. ❖ If stress at work is affecting your health, try to identify the sources of the stress and evaluate ways to reduce the stress.
Getting Started Selecting a place to work For more specific recommendations on the safety and comfort of your computer environment, customers in the United States may visit the United States Department of Labor, Occupational Safety & Health Administration Web site at: osha.
Getting Started Selecting a place to work 37 Never allow any liquids to spill into any part of your computer, and never expose the computer to rain, water, seawater or moisture. Exposure to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury. If any of these eventualities should accidentally occur, immediately: 1. Turn off the computer. 2. Disconnect the AC adaptor from the power plug socket and computer. 3. Remove the battery pack.
Getting Started Selecting a place to work ❖ Keep the computer and disks away from objects that generate strong magnetic fields, such as large stereo speakers. Information on some disks is stored magnetically. Placing a magnet too close to a disk can erase important files. Handle discs carefully. Avoid touching the surface of the disc. Grasp it by its center hole and edge. If you handle the disc incorrectly, you could damage the disc and possibly lose data. ❖ Scan all new files for viruses.
Getting Started Setting up your computer 39 Setting up your computer TECHNICAL NOTE: You must complete all setup steps up to and including “Setting up your software” on page 43 before adding external or internal components to your computer. These components include, but are not limited to, a mouse, keyboard, printer, memory, and an ExpressCard®. Your computer contains a rechargeable main battery that needs to be charged before you can use it.
Getting Started Connecting to a power source Always use the TOSHIBA AC adaptor that was provided with your computer and the TOSHIBA battery charger (that may have been provided with your computer), or use AC adaptors and battery chargers specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor or battery charger could cause fire or damage to the computer, possibly resulting in serious injury.
Getting Started Connecting to a power source _ + 2 41 Plug the AC adaptor cord into the DC-IN on the side of the computer. (Sample Illustration) Connecting the AC adaptor cord to the computer 3 Connect the power cord/cable to a live electrical outlet. The AC power light on the indicator panel glows green. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury.
Getting Started Charging the main battery Charging the main battery Before using the battery to power the computer, you must charge the battery. To charge the battery, leave the computer plugged into an AC power source with the computer turned off until the battery light glows green. After that, the battery will be completely charged and ready to power the computer. NOTE Battery life and charge time may vary depending on the applications, power management settings, and features used.
Getting Started Registering your computer with Toshiba 43 Initial setup The Windows 8 Startup screen is the first screen displayed when you turn on your computer for the first time. Follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer. Setting up your software When you turn on the computer for the first time, do not turn off the power again until the operating system has loaded completely.
Getting Started To Shut down your computer To Shut down your computer 1 From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. 2 When the Windows® Charms appear, click the Settings ( Charm. ) Pressing the power button before shutting down the Windows® operating system could cause you to lose your work. Make sure the system indicator panel’s storage drive light and the drive in-use light are off.
Getting Started To place your computer in Sleep mode 3 45 In the lower right of the screen click the Power ( ) icon. Restart option Power (Sample Image) Restart 4 Highlight Restart, and then click the Restart option. The computer closes all open applications, and restarts the operating system. To place your computer in Sleep mode 1 From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. 2 When the Windows® Charms appear, click the Settings ( Charm.
Getting Started Adding optional external devices Adding optional external devices NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See “Setting up your software” on page 43.
Getting Started Adding memory (optional) Installing a memory module with the computer’s power on may damage the computer, the module, or both. The computer has two memory slots—Slot A and Slot B. You can install one or two memory modules. Before you install or remove a memory module, turn off the computer, unplug the AC adaptor, and remove the battery. If you install or remove a memory module while the computer is in Sleep or Hibernation mode, data will be lost.
Getting Started Adding memory (optional) 4 Highlight Shut down while holding the Shift key, and then click the Shut down option. The computer closes all open applications, shuts down the operating system, and then turns off. 5 Unplug and remove any cables connected to the computer, including the AC adaptor. Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module.
Getting Started Adding memory (optional) 9 49 Remove the memory module slot cover. 10 Place the screw(s) and the cover in a safe place so that you can retrieve them later. Static electricity can damage the memory module. Before you handle the module, touch a grounded metal surface to discharge any static electricity you may have built up. Avoid touching the connector on the memory module or on the computer. Grease or dust on the connector may cause memory access problems.
Getting Started Adding memory (optional) aligning the connector’s notch with the matching key in the socket. notch latch connector latch key (Sample Illustration) Aligning the memory module with the socket 14 Firmly press the memory module into the memory slot’s socket at approximately a 30-degree angle (to the horizontal surface of the computer).
Getting Started Adding memory (optional) latch latch (Sample Illustration) Pressing down on the memory module Do not force the memory module into position. The memory module should be completely inserted into the socket and level when secured in place. Slot B Slot A (Sample Illustration) Inserting the memory module into the slot NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A.
Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe the following: ❖ ❖ ❖ ❖ Never cover your computer or AC adaptor with any object. Never place your computer or AC adaptor near a heat source, such as an electric blanket or heater.
Getting Started Adding memory (optional) Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode. The computer could hang up the next time you turn it on and data in memory will be lost. In either of the above cases, the Sleep configuration will not be saved. 2 Pull the latches away from the memory module. The memory module pops up slightly.
Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe the following: ❖ ❖ ❖ ❖ Never cover your computer or AC adaptor with any object. Never place your computer or AC adaptor near a heat source, such as an electric blanket or heater.
Getting Started Recovering the Internal Storage Drive NOTE 55 From time to time, Windows® will display a pop-up that says, “Do you want to allow the following program to make changes to this computer?” This is a security feature to prevent programs or people from doing things on your computer without your permission. If you were trying to perform the action, click Continue; otherwise, click Cancel. If unsure, cancel and try again.
Getting Started Recovering the Internal Storage Drive NOTE ❖ During the recovery process your computer must be connected to an external power source via the AC adaptor. ❖ When you restore your system, only the operating system files, applications, and drivers originally shipped with the computer are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external media using Windows® or another backup program.
Getting Started Recovering the Internal Storage Drive 57 Charm and, in the Search field, type Recovery Media Creator. In the list that appears, click your selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box 2 Select DVD or USB Flash from the drop-down list, depending on the type of external media you want to use.
Getting Started Recovering the Internal Storage Drive 6 Follow the on-screen prompts to complete the copy process. NOTE If you are copying the recovery files to DVDs, be sure to label each DVD in the set sequentially (for example, “1 of 3,” “2 of 3,” etc.), so that you will know in which order to insert the discs during recovery. For information on using the Recovery media you have created with the preceding steps, see “Restoring from recovery media” on page 58.
Getting Started Recovering the Internal Storage Drive 3 59 Press and hold the F12 key immediately after pressing the power button. The Boot menu displays. 4 Using the arrow keys, select the DVD option or the USB Flash option, depending on which type of media you are using, and then press the ENTER key. 5 A warning screen appears, stating that when the recovery is executed all data on your internal storage drive will be deleted and rewritten. Click Yes to continue.
Getting Started Recovering the Internal Storage Drive 3 Click Change PC Settings. The PC settings window appears. (Sample Image) PC settings screen 4 Click General. 5 Scroll down to “Refresh your PC without affecting your files,” and click Get Started. The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 78).
Getting Started Recovering the Internal Storage Drive 6 61 Click the Next button to begin. The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. 7 Click the Refresh button. 8 Your system will restart. The “Refreshing your PC” window appears. When the process is complete your system will reboot your Windows® operating system. Reset your PC The recovery process deletes information stored on the internal storage drive.
Getting Started Recovering the Internal Storage Drive 3 Click Change PC Settings. The PC settings window appears. (Sample Image) PC settings screen 4 Click General. 5 Scroll down to “Remove everything and reinstall Windows,” and click Get Started. The “Reset your PC” screen appears.
Getting Started Recovering the Internal Storage Drive 6 63 Click the Next button. The “Do you want to fully clean your drive” screen appears. (Sample Image) Do you want to fully clean your drive screen 7 Select one of the following options: ❖ Just remove my files ❖ Fully clean the drive The “Ready to reset your PC” screen appears. (Sample Image) Ready to reset your PC screen 8 Click the Reset button. The “Resetting your PC” window appears.
Getting Started Recovering the Internal Storage Drive NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer.
Getting Started Using the touch pad 65 Using the touch pad NOTE Some of the touch pad operations described in this section are only supported in certain applications, and only on certain models.
Getting Started Using the touch pad Refer to the table below for specific instructions on performing each operation. NOTE To: The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touch pad or move a mouse connected to your computer. Do the following: Example: Move the on-screen Slide your finger across the touch pad in the direction you want to move the pointer.
Getting Started Using the touch pad To: Do the following: Scroll vertically Slide your finger along the right edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. 67 Example: (Sample Illustration) Vertical scrolling active area Scroll horizontally Slide your finger along the bottom edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance.
Getting Started Using the touch pad accidental light touches or taps on the touch pad may select an item or text on the screen, and potentially the item or text may be replaced by the next character you type. ❖ Temporarily disable the touch pad, so that it does not respond to touch or button presses while you type. See “Disabling or enabling the touch pad” on page 68. ❖ Adjust the sensitivity of the touch pad, so that it is less responsive to accidental light taps and lighter finger pressure.
Getting Started Connecting an external device 69 Connecting an external device NOTE Depending on your system, some models may include USB 3.0 port(s). To distinguish these ports, please look for the blue inset within the USB 3.0 port (if available). You can easily attach an external device your computer. To do this: 1 Read the directions that came with the device to see if you first need to install new software. 2 Connect the device’s video or USB cable to the port on the computer and to the device.
Getting Started Using external display devices Connecting an HDMI™-compatible television or display device To connect an HDMI™-compatible television or display device to the computer: ❖ Connect one end of an HDMI™ cable (not included with your computer) to the HDMI™ Out port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information.
Getting Started Using external display devices 71 The quickest way to change the display output settings is to use the ( ) + P keys: Press the ( ) + P keys repeatedly until the setting you want takes effect. Briefly pause each time you press the ( ) + P keys to allow time for the display to change.
Getting Started Customizing your computer’s settings Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps. Customizing your computer’s settings There are several ways in which you can customize your computer to suit your particular requirements.
Getting Started Caring for your computer 73 Moving the computer Before moving your computer, even across the room, make sure all drive activity has ended (the internal storage drive and optical disc drive indicator lights stop glowing) and all external peripheral cables are disconnected. Do not pick up the computer by its display panel or by the back. Doing so could damage the system. Using a computer lock You may want to secure your computer to a heavy object such as your desk.
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.
Learning the Basics Using the keyboard ❖ 75 Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy. For more information, see “Data and system configuration backup in the Windows® operating system” on page 164.
Learning the Basics Using the keyboard Ctrl, Fn, and Alt keys (Sample Illustration) Ctrl, Fn, and Alt keys The Ctrl, Fn, and Alt keys do different things depending on the program you are using. For more information, see your program documentation. Function keys The function keys (not to be confused with the Fn key) are the 12 keys at the top of the keyboard. (Sample Illustration) Function keys F1 through F12 are called function keys because they execute programmed functions when pressed.
Learning the Basics Mouse properties 77 Mouse properties Mouse properties allow you to change your pointing device or mouse settings. To access Mouse properties: 1 Move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click the Search ( ) Charm, click Settings and, in the Search field, type Mouse. In the list that appears, click your selection. The Mouse Properties screen appears.
Learning the Basics Saving your work Below is an example using the Search field to start an app: 1 Move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click the Search ( ) Charm. (Sample Image) Searching for apps 2 Start typing the app’s name in the Search field. As you type, all matching files and apps are displayed. 3 Click the app you wish to open.
Learning the Basics Using the optical disc drive 79 HINT: Backing up all the files on your internal storage drive may take a considerable amount of time and multiple CDs/DVDs. You may prefer to use a high-capacity file recovery system, such as an external hard drive. Using the optical disc drive Optical storage is a popular medium for software, music, and video.
Learning the Basics Using the optical disc drive Drive in-use indicator light—Indicates when the drive is in use. Eject button—Press to release the disc tray. Do not press the eject button or turn off the computer while the drive in-use indicator light is glowing. Doing so could damage the disc or the drive. When the disc tray is open, be careful not to touch the lens or the area around it. Doing so could cause the drive to malfunction.
Learning the Basics Using the optical disc drive 81 Handle DVDs and CDs carefully, making contact only with the center hole and edge. Do not touch the surface of the disc. Do not stack discs. If you incorrectly handle the discs, you could lose data. 8 Make sure the disc is completely on the spindle and is lying flat on the tray. If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance.
Learning the Basics Using the optical disc drive For more information regarding supported optical media formats please refer to your computer’s detailed specifications at support.toshiba.com. NOTE Due to manufacturing and quality variations in third party optical media (e.g.
Learning the Basics Toshiba’s online resources 83 Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect.
Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba.
Mobile Computing Running the computer on battery power 85 ❖ EasyGuard Connect—to help users establish a reliable wired or wireless connection effortlessly and quickly. ❖ EasyGuard Optimize—to enable users to customize system settings to be more productive. *Toshiba EasyGuard® technology comprises a number of features some of which may or may not be available on a particular Toshiba computer depending on the model selected. See easyguard.toshiba.com for detailed information.
Mobile Computing Running the computer on battery power NOTE For optimum optical media performance, it is recommended that you play DVDs while running the computer on AC power. For more information about Windows® power plans, see “Power Plans” on page 92. The computer also has an internal real-time-clock (RTC) battery. The RTC battery powers the RTC memory that stores your system configuration settings and the current time and date information.
Mobile Computing Running the computer on battery power 87 Charging the main battery The battery needs to be charged before you can use it to power the computer. To charge the main battery while it is in your computer, plug the computer into a live electrical outlet. The battery charges whether the computer is on or off. TECHNICAL NOTE: The recharging of the battery cannot occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices.
Mobile Computing Monitoring main battery power Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer’s configuration settings. When fully charged, it maintains this information for up to a month when the computer is powered off. The RTC battery may have become completely discharged while your computer was shipped, resulting in a CMOS error message during startup.
Mobile Computing Monitoring main battery power NOTE 89 If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the AC power supply. Disconnect the AC power cord/cable and remove the battery pack. See “Changing the main battery” on page 94 for information on replacing the main battery. HINT: Be careful not to confuse the battery light ( ON/OFF light ( ).
Mobile Computing Monitoring main battery power TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.
Mobile Computing Monitoring main battery power 91 The Advanced settings tab of the Power Options window appears. 5 Double-click Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs.
Mobile Computing Monitoring main battery power Microsoft® has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option. Power Plans You can choose a predefined Power Plan or select your own combination of power options.
Mobile Computing Monitoring main battery power 5 93 Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. 6 Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click the plus signs to expand each item and to see what settings are available for each item. 7 Click OK to save the plan changes you have performed.
Mobile Computing Using the eco power plan Using the eco power plan This computer may be equipped with the eco power plan. Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance. For example, when this power plan is enabled, the brightness of the display is reduced and the interval before Sleep mode takes effect is shortened. To enable or disable the eco power plan, press the eco Utility® button.
Mobile Computing Changing the main battery 95 TECHNICAL NOTE: To avoid losing any data, save your files and then either completely shut down your computer or put it into Hibernation mode before changing the main battery. Removing the battery from the computer To remove the battery: 1 Save your work. 2 Turn off the computer, see “To Shut down your computer” on page 44. 3 Unplug and remove any cables connected to the computer, including the AC adaptor.
Mobile Computing Changing the main battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transportation to avoid a possible short circuit, fire or electric shock. Failure to do so could possibly result in serious injury.
Mobile Computing Taking care of your battery 3 97 Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery release lock 4 Turn the computer right side up. 5 Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page 95. 6 Restart the computer. Taking care of your battery The following sections offer tips on how to take care of your battery and prolong its life.
Mobile Computing Disposing of used batteries ❖ A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it cannot be installed in reverse polarity. ❖ Charge the battery only in the computer or in a battery charger designated as an approved option. ❖ When you install the battery pack, you should hear a click when it is seated properly. ❖ Do not expose the battery pack to fire. The battery pack could explode.
Mobile Computing Traveling tips 99 Always use the battery pack supplied as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different voltage and terminal polarities. Use of non-conforming battery packs could generate smoke or cause fire or rupture, possibly resulting in serious injury. After repeated use, the batteries will finally lose their ability to hold a charge and you will need to replace them.
Mobile Computing Traveling tips TECHNICAL NOTE: When traveling by air, you may be required to pass your computer through airport security equipment. The X-ray equipment will not harm your computer. NOTE Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON). NOTE To enable or disable wireless communication, use the F8 key. For more information see “Function Keys” on page 171.
Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can do in the Windows® operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.
Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new Windows 8 functionality, refer to the Windows® Help and Support. App tiles (Sample Image) Windows® Start screen Charms Use the Windows® Charms to start apps, find documents, set up system components, and perform most other computing tasks.
Exploring Your Computer’s Features Exploring the desktop 103 Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and IE tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks.
Exploring Your Computer’s Features Exploring the desktop You may see various icons displayed on your system desktop, for example: Recycle Bin—Holds files you have deleted. You may be able to retrieve these files until you empty the Recycle Bin. ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files.
Exploring Your Computer’s Features Windows® Store 105 To activate a specific task, click the appropriate Notification area icon. Notifications There are many types of notifications you can employ to help you with the many tasks you perform every day. User experience notifications can be set for toast, tile, badge, and raw notifications. Toast notifications—Designed for time-sensitive delivery of personalized content, such as an instant message from a friend.
Exploring Your Computer’s Features Exploring audio features Using Wireless LAN connectivity NOTE Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public wireless LAN access points may be limited. Your system comes with a wireless LAN module. This is a technology that expands wireless communication beyond networking equipment, and can connect many different kinds of electronic devices without the need for cables.
Exploring Your Computer’s Features Exploring audio features 107 Recording sounds You may record sounds using the computer’s internal microphone or by connecting an optional external microphone. Using a microphone 1 If you want to use an external microphone, connect it to the computer. 2 From the Start screen begin typing Sound Recorder and click your selection, or if you are in the Desktop, move your pointer over the upper or lower right corner of the screen.
Exploring Your Computer’s Features Using the Web Camera To play back sound files through external speakers or headphones: 1 Locate the headphone jack on the computer. 2 Using any necessary adapters, plug the cable from the headphones or external speakers into the headphone jack. The headphone jack requires a 16-ohm stereo mini connector. To adjust the volume: ❖ For external speakers, use the volume controls on each speaker. ❖ For headphones, use the computer’s volume control.
Exploring Your Computer’s Features Using an ExpressCard® 109 Using an ExpressCard® (Available on certain models.) NOTE To locate your ExpressCard® slot, refer to your Quick Start document. The ExpressCard® slot supports the use of ExpressCard® media. The slot also supports hot swapping, which allows you to replace one ExpressCard® with another while the computer is on.
Exploring Your Computer’s Features Using the Memory card reader then selecting the Safely Remove Hardware and Eject Media icon. 3 Highlight and then click the item you would like to eject. If the system is unable to prepare the card for safe removal, a message will tell you to try again later. If the card can be removed now, the system displays Safe to Remove Hardware. 4 Locate the ExpressCard® eject button.
Exploring Your Computer’s Features Using the Memory card reader 111 Inserting memory media NOTE To locate your memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until it locks in place. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts.
Exploring Your Computer’s Features Using the eSATA/USB combo port 5 Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows® message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed. Wait for the indicator light to go out. Using the eSATA/USB combo port (Available on certain models.
Exploring Your Computer’s Features Using the expansion port 113 Using the expansion port The expansion port, located on the bottom of your computer, is used to attach expansion devices such as a Port Replicator (not shipped with your system). A Port Replicator is an excellent investment if you are using your computer both in and out of the office.
Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. NOTE 114 The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system.
Utilities Desktop Assist ❖ TOSHIBA Button Setting ❖ Trusted Platform Module (TPM) ❖ Fingerprint Utility 115 Desktop Assist The Desktop Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access Desktop Assist from the Start screen begin typing Desktop Assist, or while in the Desktop screen double-click the Desktop Assist icon. The Desktop Assist window appears.
Utilities Desktop Assist Media & Entertainment The feature available in this category is TOSHIBA Disc Player (Sample Image) Desktop Assist window – Media & Entertainment tab
Utilities Desktop Assist 117 Tools & Utilities The features that may be available in this category are: ❖ eco Utility® ❖ Fingerprint Utility ❖ HDD Protection Utility ❖ Supervisor Password ❖ System Settings ❖ Function Key ❖ User password (Sample Image) Desktop Assist window – Tools & Utilities tab NOTE The Function Key tab allows you to enable/disable notifications.
Utilities Desktop Assist Support & Recovery The features that may be available in this category are: ❖ Cooling Performance Diagnostic Tool ❖ PC Diagnostic Tool ❖ PC Health Monitor ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ User’s Guide (Sample Image) Desktop Assist window – Support & Recovery tab
Utilities eco Utility® 119 eco Utility® The eco Utility® monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility®: 1 From the Start screen begin typing eco Utility, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click eco Utility. The eco Utility® window appears.
Utilities Setting passwords Setting passwords Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password—Prohibits unauthorized users from accessing certain functions within System Settings. This is useful if more than one person uses the computer.
Utilities Setting passwords 121 (Sample Image) Supervisor Password tab 4 Click Set. 5 Enter your password, and then enter it again to verify. 6 Click Set. NOTE Under User Policy, this option may or may not ask for password verification. 7 Click OK to save your password as a text file. 8 Click Save. 9 Click OK.
Utilities Setting passwords Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it. TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access the computer.
Utilities System Settings 123 System Settings System Settings is the TOSHIBA configuration management tool available through the Windows® operating system. To access it: 1 From the Start screen begin typing System Settings, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click System Settings. The System Settings screen appears.
Utilities System Settings ❖ HDD Protection—Allows you to enable or disable HDD Protection, which uses the acceleration sensor to detect vibrations, shocks, and other similar issues with the computer. When an issue is detected, HDD Protection automatically moves the HDD head to a safe position to reduce the risk of damage that may be caused by head-to-disk contact. ❖ Display—Allows you to select the internal LCD and/or external monitor to be used when the computer boots up.
Utilities Sleep and Charge 125 ❖ USB—Allows you to set conditions for USB, including Legacy USB Support, Internal USB 3.
NOTE Utilities Sleep and Charge ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports. However, some external devices cannot be charged solely by supplying USB bus power (DC 5V).
Utilities Sleep and Charge 127 Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function. To enable this function, select Enable. To disable this function, toggle the Enable button to the Disabled position. You can also control whether charging takes place when the computer is running on battery power. To do so, select or de-select the Enable under Battery Mode check box in the utility.
Utilities HDD Protection Utility HDD Protection Utility The HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk drive (HDD) protection, and set the motion detector’s sensitivity level for AC power and battery power operation. To use the HDD Protection Utility: 1 While in the Desktop screen double-click the Desktop Assist icon.
Utilities Function Key 129 Function Key TOSHIBA Function Key enables functions that are activated when pressing specific keys or specific keys in combination with Fn. Some functions show the toast notification at the edge of the screen. These settings turn on/off notifications. (Sample Image) Function Key NOTE The Function options are disabled by default.
Utilities Cooling Performance Diagnostic Tool Cooling Performance Diagnostic Tool The Cooling Performance Diagnostic Tool is a utility that checks the cooling performance of the system to ensure the cooling fans are operating properly. To use the Cooling Performance Diagnostic Tool: 1 From the Start screen begin typing Cooling Performance Diagnostic Tool, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Support & Recovery. 3 Click Cooling Performance Diagnostic Tool.
Utilities PC Diagnostic Tool 131 PC Diagnostic Tool This utility can help diagnose problems with devices in your computer. Refer to the online Help documentation within the application for additional help. NOTE The PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem.
Utilities PC Health Monitor PC Health Monitor (Available on certain models.) The PC Health Monitor software program monitors computer system functions such as power consumption, the cooling system and the 3D Accelerometer (available on certain models). It alerts users to specific system conditions via pop-up messages. It also tracks the usage of the computer and related devices and logs service-relevant information on the computer's internal storage drive.
Utilities Recovery Media Creator 133 Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media” on page 56.
Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 To access TOSHIBA Application Installer from the Start screen begin typing Application Installer, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Support & Recovery. 3 Click TOSHIBA Application Installer.
Utilities TOSHIBA Button Setting 135 TOSHIBA Button Setting TOSHIBA Button Setting allows you to customize the system control buttons. These buttons are located on the system control panel directly above the keyboard. To access TOSHIBA Button Setting: 1 From the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click System Settings. 4 Click Button Setting. The TOSHIBA Button Support window appears.
Utilities Trusted Platform Module (TPM) Trusted Platform Module (TPM) NOTE This section only applies to systems with TPM. Your TOSHIBA computer includes the TPM (Trusted Platform Module), which is a security encryption device for your system’s internal storage drive. TPM is already included on your system, but needs to be installed and enabled using the following procedures.
Utilities Fingerprint Utility 137 Fingerprint Utility (Available on certain models.) The fingerprint utility can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint utility can also be used for user logon. The user’s fingerprint is read; if the system recognizes the fingerprint, the user is automatically logged on.
Utilities Fingerprint Utility Fingerprint Logon The fingerprint utility enables logon to your computer using fingerprints. During user enrollment, fingerprint samples are saved and associated with the user’s Windows® user account. When the user attempts to log on again, the user’s fingerprint is read and compared with the user’s enrolled fingerprints; if the fingerprint is recognized, user logon is completed. The Fast User Switching feature of the Windows® operating system is also supported.
Utilities Fingerprint Utility ❖ 139 Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate. ❖ Soaked or swollen finger (e.g., after taking bath) ❖ Injured finger ❖ Wet finger ❖ Soiled or oily finger ❖ Extremely dry skin condition on finger Observe the following to improve the fingerprint recognition success rate. ❖ Enroll two or more fingers.
Utilities Fingerprint Utility Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique characteristics in their fingerprints. ❖ A warning message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration. ❖ The recognition success rate may differ from user to user.
Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.
If Something Goes Wrong Problems when you turn on the computer 3 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4 Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to continue working. If it does not, power off your computer and then restart it.
If Something Goes Wrong Problems when you turn on the computer 143 The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down successfully message. To continue, select Start Windows normally. This can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows® from shutting down. Data stored in the computer’s memory has been lost.
If Something Goes Wrong The Windows® operating system is not working If the trickle-charging does not prove effective, visit the Toshiba Web site at support.toshiba.com and see the Support Bulletin Step-Charging the computer’s battery (click the Ask Iris® link and search for the support bulletin by name). 4 Connect the AC adaptor to a different power outlet, preferably in a different room.
If Something Goes Wrong ® The Windows operating system is not working 145 ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.
If Something Goes Wrong The Windows® operating system is not working Advanced options Clicking this option presents you with another set of options: System Restore ❖ System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly. Restore points are created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows® will “Recover” the Operating system using a specific image provided by the user.
If Something Goes Wrong ® The Windows operating system is not working ❖ 147 Disable driver signature enforcement Allows drivers containing improper signatures to be installed ❖ Disable early-launch anti-malware protection Allows drivers to initialize without being measured by the Anti-malware driver ❖ Disable automatic restart on system failure Prevents Windows® from automatically restarting if an error causes it to fail.
If Something Goes Wrong Fixing a problem with Device Manager When the “Windows Help and Support” screen appears, do one or both of the following: ❖ In the open search field type the topic you need help with and follow the on-screen instructions ❖ Click one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com.
If Something Goes Wrong Memory problems ❖ 149 The Driver tab, which displays the drivers being used by the device. This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem. The tabs that appear in the dialog box vary from one device to another. For more information about Device Manager, refer to Windows® online Help.
If Something Goes Wrong Power and the batteries NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A. Power and the batteries Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries (battery and real-time clock (RTC) battery). Power problems are interrelated.
If Something Goes Wrong Keyboard problems 151 The battery appears not to power the computer for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see “Power Plans” on page 92).
If Something Goes Wrong Display problems You may have activated the instant password feature by pressing Fn and F1 simultaneously. If you have registered a password, press any key, type the password and press Enter. If no password is registered, press any key. The screen reactivates and allows you to continue working. If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press Fn and F5 simultaneously (once).
If Something Goes Wrong Disk or storage drive problems 2 Click Personalize, and then Display. 3 Use the menu on the right hand side of the page to: 4 ❖ Adjust resolution ❖ Adjust brightness ❖ Calibrate color ❖ Change display settings ❖ Project to a second screen ❖ Adjust Clear Type text 153 Click OK. The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 800 x 600 or higher.
If Something Goes Wrong Disk or storage drive problems Error-checking NOTE This feature is not available for optical disc drives. Run Error-checking, which analyzes the directories and files on the storage drive and repairs any damage it finds. 1 To run Error-checking: From the Start screen, type computer. 2 Click Computer from the list that appears. (Sample Image) Search results for “computer” 3 Right-click the drive you wish to check.
If Something Goes Wrong Optical disc drive problems 6 155 Click the Check button. The Error Checking box appears. The system will alert you if you need to scan the drive. Even if you do not need to scan the drive for errors you can scan by clicking Scan drive. Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented. Run Disk Defragmenter.
If Something Goes Wrong Optical disc drive problems Open the tray and remove the disc. Make sure the tray is clean. Any dirt or foreign object can interfere with the laser beam. Examine the disc to see if it is dirty. If necessary, wipe it with a clean cloth dipped in water or a neutral cleaner. Replace the disc in the tray. Make sure that the disc is lying flat against the tray, label side up. Close the tray carefully, making sure it has shut completely.
If Something Goes Wrong Sound system problems 157 Sound system problems No sound is coming from the computer’s speakers. Adjust the volume control. Try pressing the F11 key to see if volume mute is disabled. Check that the volume control on the computer is turned up. If you are using external headphones or speakers, check that they are securely connected to your computer. The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers.
If Something Goes Wrong ExpressCard® problems Resolving ExpressCard® problems Here are some common problems and their solutions: The slot appears to be dead. ExpressCards® that used to work no longer work. Check the ExpressCard® status: 1 From the Start screen, type Device. The search feature appears. 2 Click Settings. 3 Select Device Manger from the results list.
If Something Goes Wrong Printer problems 159 An ExpressCard® error occurs. Reinsert the card to make sure it is properly connected. If the card is attached to an external device, check that the connection is secure. Refer to the card’s documentation, which should contain a troubleshooting section. Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line).
If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi®) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows® Help and Support or contact your computer technician.
If Something Goes Wrong DVD operating problems ❖ 161 Use IPCONFIG to verify that the computer has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows®. 1 From the Start screen, type Cmd. 2 Click Command Prompt. 3 Enter IPCONFIG/ALL, and then press ENTER. The IP address for each active network adapter will be displayed.
If Something Goes Wrong DVD operating problems 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 From the Start screen, type Computer. Click Computer in the list that appears. The optical disc drive should appear in the list.
If Something Goes Wrong Develop good computing habits 163 Develop good computing habits Save your work frequently. You can never predict when your computer will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See “Computing tips” on page 74 for instructions. On a regular basis, back up the information stored on your internal storage drive.
If Something Goes Wrong Develop good computing habits Data and system configuration backup in the Windows® operating system The Windows® operating system offers some easy-to-use features for backing up your Windows® settings and your data - documents and other important files. Take advantage of these features to protect yourself from much more difficult and time-consuming restoration procedures, and to safeguard your valuable data from loss.
If Something Goes Wrong Develop good computing habits 9 165 Click Close. Then, at a later time, you can re-establish your Windows® configuration using the saved restore point. To do this: 1 From the Start screen, type Control. Click Control Panel from the list that appears. 2 Click System and Security, and then System. 3 In the left pane, click System Protection. The System Protection tab of the System Properties window appears. 4 Click System Restore... 5 Click Next.
If Something Goes Wrong Develop good computing habits from optical discs. External optical disc writers are also widely available. Follow these steps to back up your computer or files to optical discs, or a storage drive: NOTE You cannot back up the computer while running on battery power. Connect the AC adaptor before continuing. 1 From the Start screen, type Control. Click Control Panel in the list that appears.
If Something Goes Wrong Develop good computing habits 167 ❖ Restart the Windows® operating system. Always restart the Windows® operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind. ❖ Do one installation at a time.
If Something Goes Wrong If you need further assistance ❖ If you are attempting to charge a device without an AC adaptor connected to the computer, the computer's battery power may be below the limit specified in the TOSHIBA Sleep utility or the battery may be depleted. Lower the limit in the TOSHIBA Sleep utility to enable charging at the current battery power level, or, if battery power is running low or is depleted, connect the AC adaptor to your computer.
If Something Goes Wrong Other Toshiba Internet Web sites 169 ❖ If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit support.toshiba.com.
If Something Goes Wrong Toshiba’s worldwide offices Toshiba’s worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd. 191 McNabb Street Markham, Ontario L3R - 8H2 Canada France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P.
Appendix A Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Lock (Instant security) Power Plan Sleep mode Hibernation mode Output (Display switch) Display brightness Wireless devices Touch pad Cursor control overlay ❖ Numeric overlay ❖ Scroll lock ❖ ❖ Volume mute Optical disk drive 171 5.375 x 8.375 ver 2.
Function Keys Functions Lock (Instant security) Fn + This TOSHIBA Function key activates instant security. The user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. Power plan Fn + This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans.
Function Keys Functions 173 Output (Display switch) Fn + This TOSHIBA Function key cycles through the display options and highlights the available options. (Only the first option is available when you do not have an external monitor attached.) ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options window NOTE 5.375 x 8.375 ver 2.
Function Keys Functions Display brightness Fn + This TOSHIBA Function key decreases the screen brightness. Fn + This TOSHIBA Function key increases the screen brightness. Disabling or enabling wireless devices Fn + This TOSHIBA Function key enables/disables the Wi-Fi® antenna in your computer. The wireless modes are: ❖ Wireless antenna disabled (Airplane mode is ON). ❖ Wireless antenna enabled (Airplane mode is OFF).
Function Keys Functions 175 Numeric overlay This TOSHIBA Function key enables/disables the numeric overlay. Fn + Scroll lock This TOSHIBA Function key enables/disables the scroll lock. Fn + Volume Mute This TOSHIBA Function key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones. Fn + Optical disk drive This TOSHIBA Function key opens/closes the optical disk drive tray* on your computer.
Function Keys Functions Keyboard Function keys Fn + This TOSHIBA Function key allows you to zoom out. Fn + This TOSHIBA Function key allows you to zoom in. Fn + This TOSHIBA Function key decreases the speaker volume. Fn + This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution) This TOSHIBA Function key switches screen resolution. Fn + [Space bar] Cycle through the screen resolutions, and then select the desired resolution. 5.375 x 8.375 ver 2.
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved CSA approved United Kingdom Europe VDA approved NEMKO approved BS approved Australia AS approved 177 5.375 x 8.375 ver 2.
Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide.
Glossary DIMM Dual Inline Memory Module DOS Disk Operating System DPI Dots Per Inch DVD Digital Versatile (or Video) Disc 179 DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory EPROM Erasable Programmable Read-Only Memory eSATA external Serial Advanced Technology Attachment FAT File Allocation Table FCC Federal Communications Commission GB gigabyte GBps gigabytes per second HDD Hard Disk Drive HDMI High-Definition Multimedia Interface HDMI CEC High-Definition Multimedia Int
Glossary RGB Red, Green Blue light (monitor) RFI Radio Frequency Interference ROM Read-Only Memory RTC Real-Time Clock SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin Film Transistor USB Universal Serial Bus URL Uniform Resource Locator WAN Wide Area Network www World Wide Web Terms The following terms may appear in this User’s Guide.
Glossary B 181 backup—A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)—See BIOS. baud rate—The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second.
C Glossary cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD—An individual compact disc. See also CD-ROM. CD-ROM (Compact Disc Read-Only Memory)—A form of highcapacity storage that uses laser optics instead of magnetic means for reading data. See also CD. Compare DVD-ROM.
Glossary 183 CPU—See Central Processing Unit (CPU). CPU cache—A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor—An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data.
Glossary disk drive—The device that reads and writes information and programs on external media or hard disk. It rotates the disk at high speed past one or more read/write heads. document—Any file created with an application and, if saved to disk, given a name by which it can be retrieved. See also file. double-click—To press and release the pointing device’s primary button rapidly twice without moving the pointing device.
Glossary F 185 file—A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)—The section of a storage drive that keeps track of the location of stored files. file name—A set of characters that uniquely identifies a file within a particular folder. It consists of two parts: the actual name and the file name extension. See also file extension.
Glossary hardware—The physical components of a computer system. Compare software. HDMI (High-Definition Multimedia Interface)—An interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. HDMI CEC (HDMI Consumer Electronics Control)—One A/V component can control another while using this function, if connected with HDMI cables. See also HDMI.
Glossary 187 LAN (Local Area Network)—A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode)—A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output.
Glossary motherboard—The computer’s main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt—See system prompt. multi-function drive—A DVD drive that can read and write to CD and DVD media. multimedia—A combination of two or more media, such as sound, animation, and video in a computer program or presentation. Musical Instrument Digital Interface—See MIDI.
Glossary 189 password—A unique string of characters entered by a user to verify his or her identity to the computer or the network. PC Card—A credit-card-sized expansion card designed to increase the capabilities of computers. PC Cards provide functions such as modem, fax/modem, hard disk drive, network adapter, sound card, or SCSI adapter. peripheral—Any device, such as a printer or joystick, that is attached to the computer and controlled by the computer’s CPU. pixel—Short for “picture element.
Glossary Random Access Memory—See RAM. Read-Only Memory—See ROM. reboot—See boot, restart. removable disk—A disk that can be removed from a disk drive. A Flash drive is one example of a removable disk. resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixels available horizontally and vertically. restart—Synonymous with reboot.
Glossary 191 shortcut—See keyboard shortcut. Sleep—A feature of some Windows® operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. software—See program. Compare hardware. solid state drive —A data storage device that utilizes solid-state memory as opposed to a hard disk (see also hard disk).
Glossary utility—A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web—See World Wide Web. Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components.
Index A AC adaptor 39 AC power 86 AC power light 39 accessing network 106 adding memory check total memory 54 memory (optional) 46 optional external devices 46 adequate ventilation cooling fan 38 adjusting touch pad settings 66 audio features 106 B backing up files 75, 78 battery battery life 85 Call2Recycle™ 99 care 97, 98 changing 94 charge indicator light 41 charging 42 charging the real-time clock (RTC) 88 conserving power 91 determine remaining power 89 disposal 98 indicator light 89 installation 94,
Index taking care of 97 battery indicator light 89 BIOS Setup see TOSHIBA Hardware Setup button eco Utility® 94 eject, optical disc drive 80 C Call2Recycle™ battery 99 caring for your computer 72 changing battery 94 charging the battery 42 cleaning the computer 72 click 68 communications set up 105 computer caring for 72 cleaning 72 environmental precautions 31, 99 moving 73 restart 44 running on battery power 85 setting up 39 Sleep mode 45 computer lock 73 computer will not start troubleshooting 142
Index DVDs using 79 E EasyGuard® 84 eco Utility® 119 eco Utility® button 94 eject button optical disc drive 80 eject, optical disc drive 80 enabling touch pad 68 eSATA troubleshooting 168 eSATA/USB combo port Using 112 using 112 expansion capability 113 expansion port using 113 exploring desktop 103 Start screen 101 ExpressCard® inserting 109 removing 109 troubleshooting 157 using 109 ExpressCard® problems errors 159 hot swapping fails 158 not recognized 158 slot appears dead 158 external display device H
Index Ctrl Fn Alt 76 function keys 76 L LEDs system indicator lights 89 AC adaptor light 88 AC power light 39, 41 battery light 41, 42 Web Camera light 108 Licenses 17 lock computer, using 73 M maintaining your battery 98 manual eject hole optical disc drive 80 memory adding (optional) 46 check total memory 54 removing memory module slot cover 48 Memory card reader inserting memory media 111 removing memory media 111 using 110 memory module installation 46 inserting into socket 49 removing 52, 53 mi
Index P password deleting a supervisor 121 deleting a user 122 setting a supervisor 120 setting a user 122 supervisor password 120 user password 120 passwords setting 120 PC Diagnostic Tool 131 PC Health Monitor 132 port HDMI™ 69 RGB 69 power connecting cable to AC adaptor 40 cord/cable 41 cord/cable connectors 177 energy-saving features 84 power management 86 optimum performance 86 power plans selecting power plan options 92 using a function key 93 power saving options 91 precautions safety 36 printer tro
Index video cables 69 Service Station 133 setting low battery notifications 90 setting up AC adaptor 39 adding memory (optional) 46 communications 105 computer 39 software Setup Wizard 43 work environment 31 settings customize computer settings 72 display output 71 Shut down computer 44, 45, 47 icon 44, 45, 47 shut down computer 44 Sleep & Charge 125 Sleep mode computer 45 TOSHIBA Function key 172 software Setup Wizard 43 software program starting 77 solid state drive (SSD) 80 sounds recording 107 spe
Index Zoom (Display resolution) 176 zoom in 176 zoom out 176 TOSHIBA HDD Protection Utility 128 touch pad control buttons 68 primary button 68 secondary button 68 using 65 traveling tips 99 troubleshooting 151 AC power light is blinking 143 battery light is blinking 144 bookmarked site not found 147 checking device properties 148 computer will not start 142 corrupted/damaged data files 155 data/entire system backup 165 Device Manager 148 display error message 152 display problems screen is blank 151 DVD pl
Index function key to set a power plan 93 Memory card reader 110 optical disc drive 79 TOSHIBA eco power plan 94 touch pad 65 Web Camera 108 using the keyboard 75 Utilities 114 V video projector adjusting display 72 W warranty standard limited warranty 30 Web Camera using 108 Web sites 169 Wi-Fi® wireless networking 106 Windows® Charms 102 Devices 102 Search 102 Settings 102 Share 102 Start 102 Windows® key 76 Windows® operating system desktop 103 troubleshooting 144 Windows® Store 105 wireless netw