Instruction Manual

User’s Manual 10-8
Troubleshooting
DVD-ROM&CD-R/RW drive
For more information, refer to Chapter 4, Operating Basics.
Slow performance Your files may be fragmented. Run Disk
Defragmenter to check the condition of your files
and disk. Refer to your operating system
documentation or online HELP for information on
running Disk Defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the Media care section in
Chapter 4, for details on cleaning.
Some CD/DVDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), Addressing Method 2
Check the region code on the DVD. It must
match that on the DVD-ROM&CD-R/RW drive.
Region codes are listed in the Optical media
drives section in Chapter 2, The Grand Tour.