Satellite® E300 Series User’s Guide If you need assistance: ❖ Toshiba’s Support Web site pcsupport.toshiba.com ❖ Toshiba Customer Support Center Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see “If Something Goes Wrong” on page 155 in this guide.
Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. Model: Satellite® E300 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The computer system you purchased may include Recordable and/or ReWritable optical disc drive(s) and associated software, among the most advanced data storage technologies available.
Critical Applications The computer you have purchased is not designed for any “critical applications.” “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖ This device may not cause harmful interference. ❖ This device must accept any interference received, including interference that may cause undesired operation. Contact either: ❖ Toshiba’s Support Web site at pcsupport.toshiba.com.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. Telephone Company Procedures The goal of the telephone company is to provide you with the best service it can. In order to do this, it may occasionally be necessary for them to make changes in their equipment, operations or procedures.
In order to program this information into your fax transmission, refer to the fax software instructions installed on this computer. Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
3 The standard connecting arrangement (telephone jack type) for this equipment is jack type(s): USOC RJ11C. Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖ The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G), as defined and approved by the Institute of Electrical and Electronics Engineers.
Wireless LAN and Your Health Wireless LAN products, like other radio devices, emit radio frequency electromagnetic energy. The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers.
Canada – Industry Canada (IC) This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device shall not be co-located with any other transmitter that has not been tested with this device.
EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC. This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany.
VCCI Class B Information Modem Warning Notice This information is only applicable if your computer has a modem. Conformity Statement The equipment has been approved to [Commission Decision “CTR21”] for panEuropean single terminal connection to the Public Switched Telephone Network (PSTN).
Using this Equipment in Japan In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power radio station). 1. Sticker Please put the following sticker on devices incorporating this product.
4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3.
Denmark France Hungary Italy Kazakhstan Lithuania Malaysia Nicaragua Poland Russia Slovenia Sweden United Kingdom Estonia Germany India Japan Korea Luxemburg Mexico Peru Portugal Saudi Arabia South Africa Taiwan USA Finland Greece Ireland Jamaica Latvia Malta Netherlands Philippines Romania Slovakia Spain Ukraine WiMAX™ connectivity requires a WiMAX™ enabled device and subscription to a WiMAX™ broadband service.
For these reasons Intel® cannot permit any manipulation by third parties of the software provided in binary format with the wireless WiMAX™ adapters (e.g., the EEPROM and firmware). Furthermore, if you use any patches, utilities, or code with the Intel® wireless WiMAX™ adapters that have been manipulated by an unauthorized party (i.e.
In some situations or environments, the use of Wireless WAN may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include: ❖ Using the Wireless WAN equipment on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful.
Canada – Industry Canada (IC) Wireless WAN complies with RSS-129, RSS-133 Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device shall not be co-located with any other transmitter that has not been tested with this device.
Approved Countries/Regions for the Intel® Wireless Wi-Fi® Link 5100/5300 Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
Paraguay Poland Qatar Russia San Marino Singapore South Africa Sri Lanka Tahiti Turk Islands Peru Portugal Réunion Saint Martin Saudi Arabia Slovakia South Korea Sweden Taiwan Ukraine United Kingdom Vatican Virgin Islands Uruguay Venezuela Zimbabwe Philippines Puerto Rico Romania Saipan Serbia Slovenia Spain Switzerland Turkey UAE (United Arab Emirates) USA Vietnam Approved Countries/Regions for the Intel® Wireless Wi-Fi® Link 622ANHMW and 633ANHMW Series This equipment is approved to the radio stan
Czech Republic Ecuador Estonia Germany Grenada Hong Kong India Israel Japan - Jate Kazakhstan Kyrgyzstan Lesotho Luxembourg Malta Montenegro Nambia Netherlands Antilles Nigeria Pakistan Paraguay Poland Qatar Saint Vincent and the Grenadines Serbia Slovenia Spain Switzerland Trinidad and Tobago Uganda Uruguay Vietnam Denmark Egypt Finland Ghana Guatemala Hungary Indonesia Italy Japan - Telec Kenya Latvia Liechtenstein Macedonia Mexico Morocco Nepal New Zealand Norway Panama Peru Portugal Romania Saudi Ar
Approved Countries/Regions for the Atheros® Wireless Wi-Fi® Link AR5B95 Series This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
Ukraine USA Yemen United Kingdom Venezuela Zimbabwe Uruguay Vietnam Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ Belgique: Deutschland: France: Italia: Nederland: For private usage outside buildings across public grounds over less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries 5150-5250 MHz 5250-5350 MHz European Community Countries Channels: 36, 40, 44, 48 Austria Belgium, France, Switzerland/Liechtenstein Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, UK Iceland, Spain 5470-5725 MHz Channels: 52, 56, 60, Channels: 100, 104, 108, 112, 64 116, 120, 124, 128, 132, 136, 140 Indoor Only O O Indoor Only x O Indoor/Outdoor x x O O O O
Approved Countries/Regions for the Realtek® RTL8192E This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
Approved Countries/Regions for the Realtek® RTL8191SE This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
UAE (United Arab Emirates) Uruguay Vietnam Ukraine United Kingdom USA Zimbabwe Venezuela Approved Countries/Regions for the Realtek® RTL8187B This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
Sweden Thailand UAE (United Arab Emirates) USA Yemen Switzerland Turkey United Kingdom Taiwan Ukraine Uruguay Venezuela Zimbabwe Vietnam Bluetooth® Wireless Technology Interoperability Bluetooth® Cards from TOSHIBA are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖ ❖ Bluetooth Specification as defined and approved by The Bluetooth Special Interest Group.
Approved Countries/Regions for use (Bluetooth® wireless technology) Bluetooth® Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table.
In some situations or environments, the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include: ❖ Using the equipment with Bluetooth wireless technology on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful.
The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations. Low power radio frequency electric machinery shall resist against interference from legal communications or from industrial, scientific and medical radio emission electric machinery. Optical Disc Drive Safety Instructions This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT.
Export Administration Regulation This document contains technical data that may be controlled under the U.S. Export Administration Regulations, and may be subject to the approval of the U.S. Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the U.S. Export Administration Regulations is prohibited. Notice The information contained in this manual, including but not limited to any product specifications, is subject to change without notice.
Trademarks Satellite, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Corporation. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Atheros is a registered trademark of Atheros Communications, Inc. Blu-ray Disc is a trademark of the BD Association. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.
Contents Introduction................................................................................ 40 This guide ...............................................................42 Safety icons ............................................................43 Other icons used...............................................43 Your computer’s features and specifications ....44 Other documentation ..............................................44 Service options ....................................................
Contents Turning on the power .......................................53 Setting up your software...................................53 Registering your computer with Toshiba ................54 Adding optional external devices.............................54 Adding memory (optional) ......................................54 Recovering the Internal Storage Drive ....................55 Recovering to out-of-box state (recommended recovery method)...............
Contents 35 Using and configuring Sleep mode ...................85 Closing the display panel ..................................88 Customizing your computer’s settings....................88 Caring for your computer........................................88 Cleaning the computer ......................................88 Moving the computer........................................89 Using a computer lock ......................................89 Chapter 2: Learning the Basics...................................
Contents Caring for optical discs ..................................105 Toshiba’s online resources ...................................105 Chapter 3: Mobile Computing.................................................106 Toshiba’s energy-saver design..............................106 Running the computer on battery power ..............106 Battery Notice .................................................107 Power management ........................................108 Using additional batteries .............
Contents 37 Using external speakers or headphones..........128 Using the Web Camera .........................................128 Using the Memory card reader..............................129 Inserting memory media.................................130 Removing memory media...............................130 Chapter 5: Utilities....................................................................132 TOSHIBA Assist ....................................................133 Secure..................................
Contents Chapter 6: If Something Goes Wrong....................................155 Problems that are easy to fix ................................155 Problems when you turn on the computer............156 The Windows® operating system is not working...........................................................158 Using Startup options to fix problems ............159 Internet problems ...........................................160 The Windows® operating system can help you....................................
Contents 39 Appendix A: Hot Keys/TOSHIBA Cards ................................. 183 Hot Key Cards .......................................................183 Using the Hot Key Cards .................................184 Hot key functions ..................................................184 Internet ...........................................................185 Disabling or enabling the touch pad................185 Illumination.....................................................185 Optical disc drive ....
Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba computer, your work and entertainment can accompany you wherever you go. Your computer model may be ENERGY STAR® qualified. If the model you purchased is qualified, it is labeled with the ENERGY STAR® logo on the computer and the following information applies.
Introduction 41 According to the EPA, a computer meeting the new ENERGY STAR® specifications will use between 30% and 60% less energy depending on how it is used. If all U.S. households and businesses replaced old computers with new ENERGY STAR® qualified models, we would save more than $2 billion in energy costs each year and avoid greenhouse gas emissions equivalent to nearly 3 million cars.
Introduction This guide NOTE The product specifications and configuration information are designed for a product Series. Your particular model may not have all the features and specifications listed or illustrated. For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at pcsupport.toshiba.com.
Introduction Safety icons 43 Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
Introduction Other documentation Your computer’s features and specifications Certain computer chassis are designed to accommodate all possible configurations for an entire product Series. Your select model may not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis, unless you have selected all those features. This information applies to all the features and icons described in this guide.
Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. The “Instruction Manual for Safety and Comfort,” that is shipped with your computer, contains important safety information.
Getting Started Selecting a place to work To keep your computer in prime operating condition, protect your work area from: ❖ Dust, moisture, and direct sunlight. ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the computer) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. ❖ Extreme heat, cold, or humidity.
Getting Started Selecting a place to work ❖ ❖ 47 Avoid prolonged physical contact with the underside or surface of the computer. Computer base and palm rest can become hot! Avoid prolonged contact to prevent heat injury to skin. Read the “Avoid extended contact between computer base/palm rest and skin” section in the “Instruction Manual for Safety and Comfort” that is shipped with your computer. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer.
Getting Started Setting up your computer Important information on your computer’s cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode).
Getting Started Connecting to a power source NOTE 49 Please handle your computer carefully to avoid scratching or damaging the surface. Connecting to a power source Your computer requires power to operate. Use the power cord/cable and AC adaptor to connect the computer to a live electrical outlet, or to charge the computer’s battery. Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly.
Getting Started Connecting to a power source To connect AC power to the computer: 1 Connect the power cord/cable to the AC adaptor. (Sample Illustration) Connecting the power cord/cable to the AC adaptor Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. _ + 2 Plug the AC adaptor cord into the DC-IN on the side of the computer.
Getting Started Charging the main battery 51 The computer’s main battery light gives you an indication of the main battery’s current charge: NOTE ❖ Glows amber while the main battery is being charged (AC adaptor connected) ❖ Glows white when the main battery is fully charged ❖ Is unlit when the main battery has discharged, the battery is not charging, or the AC adaptor is not plugged into the computer or AC outlet ❖ Flashes amber when the main battery charge is low and it is time to recharge the
Getting Started Using the computer for the first time NOTE Battery life and charge time may vary depending on the applications, power management settings, and features used. Using the computer for the first time The computer is now ready for you to turn it on and begin using it. Opening the display panel 1 Facing the front of the computer, locate the center of the display panel. 2 Gently raise the panel. 3 Adjust the display to a comfortable viewing angle.
Getting Started Using the computer for the first time 53 technology. When the computer is operated on battery power, the screen will dim and you may not be able to increase the brightness of the screen while on battery power. Turning on the power To turn on the computer: 1 Make sure any external devices (such as the AC adaptor, if you plan to use AC power rather than battery power) are properly connected and ready. 2 Check to ensure that all drives and slots are empty.
Getting Started Registering your computer with Toshiba The first time you turn on your computer, the Setup Wizard guides you through steps to set up your software. Follow the on-screen instructions. Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your product. Product registration can be completed by either visiting the Toshiba Web site at http://www.register.toshiba.
Getting Started Recovering the Internal Storage Drive 55 Recovering the Internal Storage Drive Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary. The following internal storage drive recovery options are available: Recovery option Description Recover to out-of-box This option restores the original factory image to your state internal storage drive, returning your computer to its out-of-box state.
Getting Started Recovering the Internal Storage Drive NOTE ❖ During the internal storage drive recovery process it is strongly recommended that your computer be connected to an external power source via the AC adaptor. ❖ The Toshiba Recovery Wizard also provides the option of erasing your internal storage drive, without restoring the information on the drive. See “Erasing the Internal Storage Drive” on page 67 for more information.
Getting Started Recovering the Internal Storage Drive 3 57 A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. (Sample Image) Warning screen 4 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next.
Getting Started Recovering the Internal Storage Drive 5 The Recovery of Factory Default Software screen appears. Select Recover to out-of-box state. (Sample Image) Recovery of Factory Default Software screen 6 Click Next. A confirmation message displays reminding you that all data will be lost during the recovery process. Be sure to save your work to external media before proceeding (see “Backing up your work” on page 98). 7 Click Next to begin the recovery.
Getting Started Recovering the Internal Storage Drive 59 You can recover the C: drive without affecting other partitions by either using the utilities stored on your computer’s internal storage drive or by using recovery DVDs/media, if you have created such media. To recover using the first method, follow the procedure below. To recover using the second method, see “Restoring from recovery DVDs/media” on page 66.
Getting Started Recovering the Internal Storage Drive 4 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen 5 The Recovery of Factory Default Software screen appears. Select Recover without changing the hard drive partitions.
Getting Started Recovering the Internal Storage Drive 6 61 Click Next. A confirmation message displays reminding you that all data on the C: drive will be lost during the recovery process. Be sure to save your work to external media before proceeding (see “Backing up your work” on page 98). 7 Click Next to begin the recovery. When the process is complete, a message displays, indicating that the C: drive has been recovered. 8 Press any key on the keyboard to restart the computer.
Getting Started Recovering the Internal Storage Drive 3 A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. (Sample Image) Warning screen 4 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next.
Getting Started Recovering the Internal Storage Drive 5 63 The Recovery of Factory Default Software screen appears. Select Recover to a custom size partition. (Sample Image) Recovery of Factory Default Software screen 6 Use the on-screen arrow buttons in The size of drive C: field to set the partition size. 7 Click Next. A confirmation message displays reminding you that all data will be lost during the recovery process.
Getting Started Recovering the Internal Storage Drive NOTE When you create recovery DVDs/media, only the operating system files, applications, and drivers originally shipped with the computer are backed up to the external media and can be restored from this media. Any files that you created are not backed up on the recovery DVDs/media. You will need to separately back up the files you created; for more information, see “Backing up your work” on page 98.
Getting Started Recovering the Internal Storage Drive NOTE 65 You cannot store your system’s applications on the same drive or disc/disc set where the rest of the system recovery files are stored. For example, you will need to store the applications on one USB flash drive and the system recovery files on another USB flash drive. Or, store the applications on DVD and the system recovery files on a USB flash drive, or vice versa.
Getting Started Recovering the Internal Storage Drive Restoring from recovery DVDs/media The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 98). NOTE During the internal storage drive recovery process it is strongly recommended that your computer be connected to an external power source via the AC adaptor.
Getting Started Erasing the Internal Storage Drive 3 67 Turn on your computer. When the initial screen displays, press F12. The boot menu displays. 4 Using the arrow keys, select the DVD option or the USB Flash option, depending on which type of media you are using, and then press Enter. 5 A warning screen appears, stating that when the recovery is executed all data on your internal storage drive will be deleted and rewritten. Click Yes to continue.
Getting Started Erasing the Internal Storage Drive To delete all data and partitions from the internal storage drive: 1 Access the Toshiba Recovery Wizard on your internal storage drive or on your recovery DVDs/media. ❖ To access the Recovery Wizard on your internal storage drive: Press and hold the 0 (zero) key while powering on the computer. Read the Warning screen that displays and then click Yes to continue. ❖ To access the Recovery Wizard on your recovery DVDs/media: Turn off your computer.
Getting Started Checking the internal storage drive operating status 4 69 Click Next. A confirmation message displays reminding you that all data on the internal storage drive will be lost. Be sure you have saved your work to external media (see “Backing up your work” on page 98) and created recovery DVDs/media (see “Creating recovery DVDs/media” on page 63) before proceeding. 5 Click Next to begin erasing the internal storage drive.
Getting Started Using the touch pad Using the touch pad NOTE Some of the touch pad operations described in this section are only supported in certain applications.
Getting Started Using the touch pad To: Do the following: 71 Example: Move the on-screen Slide your finger across the touch pad in the direction you want to move the pointer. pointer To move the pointer a longer distance, slide your finger several times across the touch pad in the preferred direction. (Sample Illustration) Pointer moves to the right Select an item 1 2 Move the pointer to the item you want to select.
Getting Started Using the touch pad To: Do the following: Scroll horizontally Slide your finger along the bottom edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. Example: (Sample Illustration) Horizontal scrolling active area Scroll continuously 1 (Circular scrolling) 2 3 4 Begin scrolling vertically or horizontally by sliding your finger along the right or bottom edge of the touch pad as described above.
Getting Started Using the touch pad 73 Adjusting touch pad settings While you are typing, the on-screen pointer may seem to move or jump around “by itself” to random locations on the screen. The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touch pad.
Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: ❖ An HDMI™-compatible television or external display device via the HDMI™ Out port* ❖ An external monitor or projector via the RGB (monitor) port HDMI™ Out port RGB (Monitor) port (Sample Illustration) Video ports Selecting video cables To connect a device to the HDM
Getting Started Using external display devices 4 75 Turn on the external device. Your computer will automatically detect the external display device. NOTE In the future you can change the display settings by pressing F5, or by configuring the display properties settings. Directing the display output when you turn on the computer Once you have connected an external display device, you can choose to use the internal display only, the external device only, or both simultaneously.
Getting Started Using an external keyboard ❖ Swap-Switch primary display between internal display and external monitor when using extended desktop (Sample Image) Display options window Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings. See the video device documentation for additional configuration steps.
Getting Started Connecting a printer 77 If your printer supports Plug and Play, your computer may automatically recognize the printer; the printer is then ready for use. Refer to your printer documentation for further instructions. TECHNICAL NOTE: To determine if your printer supports Plug and Play, check its documentation. If your printer does not support Plug and Play, you can set up the printer as described in “Setting up a printer” on page 77.
Getting Started Turning off the computer Turning off the computer Pressing the power button before shutting down the Windows® operating system could cause you to lose your work. Make sure the system indicator panel’s storage drive light and the drive in-use light are off. If you turn off the power while a disk/disc is being accessed, you may lose data or damage the disk/disc and/or drive. It is a good idea to turn off your computer when you are not using it for a while.
Getting Started Turning off the computer 79 Factors to consider when choosing Hibernation: ❖ While in Hibernation mode, the computer uses no main battery power. ❖ Because the state of the system is stored to the internal storage drive, no data is lost if the main battery discharges. ❖ Restarting from Hibernation takes less time and consumes less main battery power than restarting after turning off the computer using the Shut down command.
Getting Started Turning off the computer ❖ If the battery charge becomes critically low, the computer will try to enter Hibernation mode. If you power down using the Sleep command and the main battery discharges fully, your unsaved information will be lost. Be sure to save your work first. For information on using Sleep, see “Using and configuring Sleep mode” on page 85.
Getting Started Turning off the computer 2 81 Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. (Sample Image) Edit Plan Settings screen 3 Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. 4 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen 5 Select the options you want from the drop-down lists.
Getting Started Turning off the computer NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power. ❖ Lid close action Set this option to Shut down if you want the computer to shut down when you close the display panel. ❖ Power button action Set this option to Shut down if you want the computer to shut down when you press the power button. 6 Click Apply. 7 Click OK.
Getting Started Turning off the computer 2 83 Click Hibernate in the pop-up menu. The computer saves the state of all open programs and files, turns off the display, and then turns off. Configuring Hibernation mode options You can place the computer into Hibernation mode by either pressing the power button or closing the display panel. You can also specify an amount of time after which the computer automatically goes into Hibernation mode.
Getting Started Turning off the computer 4 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen 5 Select Hibernate for the options you want. NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power.
Getting Started Turning off the computer Starting again from Hibernation mode To start up the computer from Hibernation mode, press the power button until the ON/OFF light glows white. The computer returns to the screen(s) you were using. If you put the computer in Hibernation mode by closing the display panel, you can start it again by opening the display panel.
Getting Started Turning off the computer To use any of these methods, you first need to enable them using the Power Options feature. 1 Click Start, Control Panel, System and Security, and then Power Options. The Power Options window appears. 2 Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears.
Getting Started Turning off the computer 5 87 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen 6 Select Sleep for the options you want. NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power. ❖ Lid close action Set this option to Sleep if you want the computer to go into Sleep mode when you close the display panel.
Getting Started Customizing your computer’s settings Starting again from Sleep mode To start up the computer from Sleep mode, press the power button until the ON/OFF light glows white. The computer returns to the screen(s) you were using. If you place the computer in Sleep mode by closing the display panel, you can start it again by opening the display panel. Closing the display panel After you have turned off the computer, close the display panel to keep dust and dirt out of the computer.
Getting Started Caring for your computer 89 Moving the computer Before moving your computer, even across the room, make sure all drive activity has ended (the internal storage drive and optical disc drive indicator lights stop glowing) and all external peripheral cables are disconnected. Do not pick up the computer by its display panel or by the back. Doing so could damage the system. Using a computer lock You may want to secure your computer to a heavy object such as your desk.
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved.
Learning the Basics Using the keyboard ❖ 91 Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy. For more information, see “Data and system configuration backup in the Windows® operating system” on page 174.
Learning the Basics Using the keyboard Character keys Typing with the character keys is very much like typing on a typewriter, except that: ❖ The space bar creates a space character instead of just passing over an area of the page. ❖ The lowercase letter l (el) and the number 1 are not interchangeable. ❖ The uppercase letter O and the number 0 are not interchangeable.
Learning the Basics Starting a program 93 Your computer’s keyboard has one key and one button that have special functions in Windows®: ❖ Windows® key—Opens the Start menu ❖ Application key—Has a similar function as the secondary mouse button Backlit keyboard Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Auto, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing.
Learning the Basics Starting a program 2 Click the program group, in this example, Accessories. The Accessories menu is displayed. 3 Click the program, in this example, WordPad. WordPad opens. To close the program, click the Close button in the upper-right corner of the program’s window. Starting a program from Windows® Explorer If a program is not listed in the All Programs menu, you can start it from Windows® Explorer.
Learning the Basics Saving your work 95 Starting a program using the Search programs and files field This example uses the Start menu’s Search programs and files field to start WordPad: 1 Click Start to display the Start menu. The Search programs and files field appears at the bottom of the Start menu. Search programs and files field (Sample Image) Search programs and files field in Start menu 2 Start typing the program’s name (wordpad) in the Search programs and files field.
Learning the Basics Saving your work Saving files 1 Click on the arrow in the upper-left corner of your Windows®-based application to display the drop-down menu, and then click Save. If you are working with a document that already has a file name, this is all you need to do. If you created a new document, your program displays a Save As dialog box. Use this dialog box to specify where to store the document and to give it a file name.
Learning the Basics Printing your work 97 Microsoft® Word file. Creating your own extension is usually unwise, since the program is unlikely to recognize a strange extension and may refuse to handle your file correctly. TECHNICAL NOTE: By default, the Windows® operating system does not show file extensions. For information on showing or hiding file extensions, see your Windows® online Help.
Learning the Basics Backing up your work 3 Specify the print parameters. For example, the range of pages and number of copies to print. 4 Click Print. Backing up your work Back up all the files you create in case something happens to your computer. You can back up your files to different types of media such as CDs, DVDs, external storage media, or to a network, if available.
Learning the Basics Using the optical disc drive 99 TECHNICAL NOTE: When restoring files, the backup program prompts you if you try to overwrite a file that already exists on the internal storage drive. Make sure the backup version is the one you want before overwriting the existing file. Using the optical disc drive Optical storage is a popular medium for software, music, and video.
Learning the Basics Using the optical disc drive ❖ Some Blu-ray Disc™ movies have online content that can be accessed from the disc. To view this content, your computer must be connected to the Internet. ❖ While viewing online content, your system may not view it in High Definition on an external monitor, even though your display setting is set to simultaneous. This is due to the lower resolution used in the simultaneous setting.
Learning the Basics Using the optical disc drive 101 Optical disc drive components The optical disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light—Indicates when the drive is in use. Eject button—Press to release the disc tray. Do not press the eject button or turn off the computer while the drive in-use indicator light is glowing.
Learning the Basics Using the optical disc drive 3 Press the drive’s eject button. The disc tray slides partially out of the drive. 4 Grasp the tray and pull it fully open. (Sample Illustration) Drive tray fully extended 5 Hold the disc by its edges and check that it is free of dust. If the disc is dusty, clean it as described in “Caring for optical discs” on page 105. 6 Place the disc carefully in the disc tray, label side up.
Learning the Basics Using the optical disc drive 8 103 Make sure the disc is completely on the spindle and is lying flat on the tray. If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. 9 Push the disc tray in by pressing gently on the center of the tray until it clicks into place. You are ready to use the disc. Playing an audio CD Insert an audio CD and close the disc tray. If the computer is turned on, the default player opens.
Learning the Basics Using the optical disc drive Recording optical media Depending on the configuration, your computer may come with an optical disc drive that allows you to: ❖ Play pre-recorded and recorded optical media. ❖ Read/write data and multi-media files to recordable optical media. For more information regarding supported optical media formats please refer to your computer’s detailed specifications at pcsupport.toshiba.com.
Learning the Basics Toshiba’s online resources 105 Removing a disc with the computer off To remove a disc with the computer turned off: 1 Insert a slender object, such as a straightened paper clip, into the manual eject hole. The disc tray slides partially out of the drive. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover.
Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba’s energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba.
Mobile Computing Running the computer on battery power 107 Battery Notice Battery life rating is for comparison purposes only, and does not indicate the battery life that will be obtained by any individual user. Actual battery life may vary considerably from specifications depending on product model, configuration, applications, power management settings and features utilized, as well as the natural performance variations produced by the design of individual components.
Mobile Computing Charging batteries TECHNICAL NOTE: Depending on your system, the RTC battery may only charge while the computer is turned on. Power management Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes. Changes to these settings may result in system performance or stability issues.
Mobile Computing Charging batteries 109 Charging the main battery To charge the main battery while it is in your computer, plug the computer into a live electrical outlet. The battery charges whether the computer is on or off. TECHNICAL NOTE: The recharging of the battery cannot occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices.
Mobile Computing Monitoring main battery power To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary to charge the RTC battery because it charges while the computer is on. If the RTC battery is low, the real-time clock and calendar may display the incorrect time and date or stop working.
Mobile Computing Monitoring main battery power 111 HINT: Be careful not to confuse the battery light ( ), the ON/OFF light ( ), and the power button light (near the upper-left corner of the keyboard). When the ON/OFF light or power button light flashes amber, it indicates that the system is suspended (using the Windows® operating system Sleep command).
Mobile Computing Monitoring main battery power Determining remaining battery power NOTE Wait a few moments after turning on the computer before trying to monitor the remaining battery power. The computer needs this time to check the battery’s remaining capacity and perform its calculations. Move the pointer over the power icon in the notification area, see “Finding your way around the desktop” on page 124 for more information on the notification area.
Mobile Computing Monitoring main battery power 113 Setting battery notifications You can set two notifications. Each notification can be set to alert you when a specified percentage of remaining battery power has been reached. You can also set the computer to enter Sleep mode or Hibernation mode or to completely power down when the notification goes off. To change the default notification settings: 1 Click Start, Control Panel, System and Security, and then Power Options.
Mobile Computing Monitoring main battery power ❖ Where you are working, since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again ❖ Use the Windows® power-saving option plans These power-saving options control the way in which the computer is configured.
Mobile Computing Using the TOSHIBA eco power plan 3 NOTE 4 115 Click Create a power plan in the left pane to set up a new plan. To edit a plan or to edit advanced settings, continue to the following steps. Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. 5 Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc.
Mobile Computing Changing the main battery The TOSHIBA eco Utility™ monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To learn how to access the utility, see “TOSHIBA eco Utility™” on page 152. For more information on the TOSHIBA eco power plan, see the Help file in the TOSHIBA eco Utility™ window.
Mobile Computing Changing the main battery 5 117 Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery release lock 6 Slide the battery release latch to release the battery. 7 Pull the discharged battery out of the computer. (Sample Illustration) Removing the battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately.
Mobile Computing Changing the main battery Inserting a charged battery To insert a battery: 1 Wipe the terminals of the charged battery with a clean cloth to ensure a good connection. 2 Insert the charged battery into the slot until the latch clicks. The battery pack has been designed so that you cannot install it with reverse polarity. If the battery does not slide into the slot easily, move the battery release lock to the unlocked position and try again. Do not force the battery into position.
Mobile Computing Taking care of your battery 119 5 Reconnect any cables that were removed in step 3 of “Removing the battery from the computer” on page 116. 6 Restart the computer. Taking care of your battery The following sections offer tips on how to take care of your battery and prolong its life.
Mobile Computing Disposing of used batteries Maintaining your battery Fully discharging your battery pack will allow better accuracy of the battery meter. To fully discharge your battery pack: ❖ Periodically, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges. Before doing so, follow the steps below: 1 Turn off the computer’s power. 2 Disconnect the AC adaptor and turn on the computer’s power. If it does not turn on, go to step 4.
Mobile Computing Disposing of used batteries 121 Never attempt to dispose of a battery pack by burning or by throwing it into a fire, and never allow exposure to a heating apparatus (e.g., microwave oven). Heat can cause a battery pack to explode and/or release caustic liquid, both which may possibly cause serious injury. Always dispose of used battery packs in compliance with all applicable laws and regulations.
Mobile Computing Traveling tips Traveling tips The environmental precautions listed in “Selecting a place to work” on page 45, also apply while traveling. ❖ Never leave your computer on a sunny ledge or in a place where it could get wet or covered in dust. ❖ Always travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs.
Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the desktop The desktop is the launching pad for everything you can do in the Windows® operating system. You can use its features to start programs, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system.
Exploring Your Computer’s Features Exploring the desktop Finding your way around the desktop Your computer’s desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. Icons Start button Taskbar Notification area (Sample Image) Windows® operating system desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking the icon.
Exploring Your Computer’s Features Exploring the desktop 125 ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows® will prompt you to either permanently delete the file(s) or cancel the deletion. ❖ If you delete a file (of any size) from an external media or flash media, it does not go into the Recycle Bin. The file is permanently deleted.
Exploring Your Computer’s Features Setting up for communications To make a program or window the currently active one, click the associated taskbar button. Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.
Exploring Your Computer’s Features Exploring audio features NOTE 127 When the Wireless antenna is ON, the wireless indicator light be lit. will For help with common Wi-Fi® networking problems, see “Wireless networking problems” on page 171. Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality using one of its communication ports.
Exploring Your Computer’s Features Using the Web Camera 3 Click the Start Recording button. 4 Speak normally into the microphone. 5 When you have finished recording, click the Stop Recording button. The Save As dialog box appears. 6 To save the file, type a file name, and then click Save. Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers.
Exploring Your Computer’s Features Using the Memory card reader NOTE 129 To email, instant message or video conference, you must be connected to the Internet. Depending on your computer model, the process of sending email, taking pictures or recording video messages may vary. The Web Camera software, by default, should already be running. The Web Camera indicator light glows when the Web Camera is active.
Exploring Your Computer’s Features Using the Memory card reader Inserting memory media The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until it locks in place. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.
Exploring Your Computer’s Features Using the Memory card reader 3 131 Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows® message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed. Wait for the indicator light to go out.
Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. NOTE 132 The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system.
Utilities TOSHIBA Assist ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA eco Utility™ ❖ TOSHIBA Service Station ❖ TOSHIBA PC Health Monitor 133 TOSHIBA Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access TOSHIBA Assist, click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Assist. The TOSHIBA Assist window appears.
Utilities TOSHIBA Assist Secure The features available in this category are: ❖ Supervisor password ❖ User password (Sample Image) TOSHIBA Assist window – Secure tab
Utilities TOSHIBA Assist 135 Protect & Fix The features available in this category are: ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility (Sample Image) TOSHIBA Assist window – Protect & Fix tab
Utilities TOSHIBA Assist Optimize The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Hardware Setup (Hardware Settings) ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ TOSHIBA Sleep Utility ❖ TOSHIBA eco Utility™ (Sample Image) TOSHIBA Assist window – Optimize tab
Utilities TOSHIBA Recovery Media Creator 137 TOSHIBA Recovery Media Creator The TOSHIBA Recovery Media Creator utility enables you to create recovery DVDs/media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery DVDs/media, see “Creating recovery DVDs/media” on page 63.
Utilities Setting passwords Setting passwords Setting a password lets you walk away from your computer while providing additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports several types of passwords on your computer: ❖ NOTE An instant password—Secures your open programs and files when leaving the computer temporarily.
Utilities Setting passwords 139 To set a supervisor password: 1 2 3 Click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA Assist. The TOSHIBA Assist window appears. On the left side, click the Secure tab. Click the Supervisor Password icon. The Supervisor Password tab of the TOSHIBA Password Utility window appears. (Sample Image) Supervisor Password tab 4 5 6 7 8 Click Registered. Enter your password, and then enter it again to verify. Click OK.
Utilities Setting passwords 4 5 6 7 Click Not Registered. A pop-up screen appears asking for a password. Enter the password, then click OK. Click OK to exit. Restart the system to complete the process. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it.
Utilities TOSHIBA Face Recognition Utility 141 TOSHIBA Face Recognition Utility Your computer may come with the TOSHIBA Face Recognition utility. This utility provides another way to log on to your computer. NOTE For high security purposes, TOSHIBA Face Recognition is not a suitable substitute for Windows® passwords. To ensure the security of your system use your established Windows® passwords to log on. Please refer to the online help file to learn more about this utility and what it offers.
Utilities TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility This utility can help diagnose problems with devices in your computer. Refer to the online Help documentation within the application for additional help. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem.
Utilities TOSHIBA HDD Protection Utility 143 TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection Utility controls your computer’s hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk drive (HDD) protection, and set the motion detector’s sensitivity level for AC power and battery power operation.
Utilities Mouse Utility Mouse Utility The Mouse utility allows you to change your pointing device or mouse settings. To access the Mouse utility: 1 Click Start, Control Panel, Hardware and Sound, and then under Devices and Printers, click Mouse, or click the Mouse icon in the Optimize tab of TOSHIBA Assist. The Mouse Properties screen appears.
Utilities TOSHIBA Hardware Setup 145 TOSHIBA Hardware Setup TOSHIBA Hardware Setup is the TOSHIBA configuration management tool available through the Windows® operating system. To access it: ❖ Click Start, All Programs, TOSHIBA, Utilities, and then HWSetup, or click the TOSHIBA Hardware Settings icon in the Optimize tab of TOSHIBA Assist. The TOSHIBA HWSetup screen appears.
Utilities TOSHIBA Hardware Setup ❖ Button Setting—Allows you to set conditions for the buttons on the system control panel ❖ Display—Allows you to change various default settings for the built-in display NOTE When the computer restarts, it remembers the last configuration. If data does not appear on the display you are using after starting in Sleep mode, press F5. For more information, see “Directing the display output when you turn on the computer” on page 75.
Utilities TOSHIBA Sleep Utility 147 TOSHIBA Sleep Utility This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.” It also displays the remaining battery capacity. Starting the TOSHIBA Sleep Utility To start this utility, click Start, All Programs, TOSHIBA, Utilities, and then Sleep Utility.
NOTE Utilities TOSHIBA Sleep Utility ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports. However, some external devices cannot be charged solely by supplying USB bus power (DC 5V).
Utilities TOSHIBA Sleep Utility 149 Enabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function. To enable this function, select the Enable USB Sleep and Charge check box in the utility. To disable this function, de-select the check box. You can also control whether charging takes place when the computer is running on battery power. To do so, select or de-select the Enable under Battery Mode check box in the utility.
Utilities TOSHIBA Button Support NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the device, or use a different charging device. TOSHIBA Button Support TOSHIBA Button Support allows you to customize the TOSHIBA Presentation button. These buttons are located on the system control panel directly above the keyboard.
Utilities TOSHIBA Accessibility 151 TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the Fn key to create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the Fn key a sticky key, meaning you can press it once, release it, and then press a function key to activate the hot key function.
Utilities TOSHIBA eco Utility™ TOSHIBA eco Utility™ The TOSHIBA eco Utility™ monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the TOSHIBA eco Utility™, do one of the following: ❖ Click Start, All Programs, TOSHIBA, Utilities, and then TOSHIBA eco Utility. ❖ Double-click the TOSHIBA eco Utility icon in the notification area.
Utilities TOSHIBA Service Station 153 TOSHIBA Service Station The TOSHIBA Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The TOSHIBA Service Station will alert you when updates are available, and you can then choose to install the updates if you wish.
Utilities TOSHIBA PC Health Monitor You may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via the Windows® Control Panel. Doing so will automatically delete all collected information from the internal storage drive. The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA's obligations under its standard limited warranty in any way. TOSHIBA's standard limited warranty terms and limitations apply.
Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.
If Something Goes Wrong Problems when you turn on the computer 2 Click the Applications tab. If a program has stopped responding, the words “not responding” appear beside its name in the list. 3 Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 4 Close the remaining programs one by one by selecting the program name, then End Task.
If Something Goes Wrong Problems when you turn on the computer 157 The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down successfully message. To continue, select Start Windows normally. This can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows® from shutting down. Data stored in the computer’s memory has been lost.
If Something Goes Wrong The Windows® operating system is not working If the trickle-charging does not prove effective, visit the Toshiba Web site at pcsupport.toshiba.com and see the Support Bulletin Step-Charging the computer’s battery (click the Ask Iris® link and search for the support bulletin by name). 4 Connect the AC adaptor to a different power outlet, preferably in a different room.
If Something Goes Wrong ® The Windows operating system is not working 159 ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.
If Something Goes Wrong The Windows® operating system is not working NOTE If your computer is connected to a network, the Startup menu may display different versions of Safe mode. Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, your access can be slow) and popularity of the sites you are trying to access.
If Something Goes Wrong Fixing a problem with Device Manager 161 Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. Device Manager is a configuration tool for advanced users who understand configuration parameters and the ramifications of changing them.
If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. Your computer has two memory module slots. Both slots are located under the keyboard and should only be accessed by a Toshiba authorized service provider. TECHNICAL NOTE: You must have at least one memory module installed for the computer to work.
If Something Goes Wrong Keyboard problems 163 If the battery has completely discharged, it will not begin charging immediately. Leave the AC adaptor and power cord/cable connected, wait 20 minutes and see if the battery is charging. If the battery light is glowing after 20 minutes, let the computer continue charging the battery for at least another 20 minutes before you turn on the computer. If the battery light does not glow after 20 minutes, the battery may have reached the end of its useful life.
If Something Goes Wrong Display problems Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. If you have registered a password, press any key, type the password and press Enter. If no password is registered, press any key. The screen reactivates and allows you to continue working.
If Something Goes Wrong Display problems NOTE 165 To improve screen resolution and increase/decrease screen size, press Fn + 2 to zoom in and Fn + 1 to zoom out. For more information, see the Windows® online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the computer’s internal display.
If Something Goes Wrong Disk or storage drive problems Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them. Typical problems are: You are having trouble accessing a drive, or one or more files appear to be missing. Make sure you are identifying the drive by its correct name (A: or C:).
If Something Goes Wrong Optical disc drive problems 167 Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem.
If Something Goes Wrong Optical disc drive problems Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Some discs run correctly but others do not. Check that the type of disc you are using is compatible with your optical disc drive. For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at pcsupport.toshiba.com.
If Something Goes Wrong Optical disc drive problems NOTE 169 Blu-ray Disc™ player Technology. Compatibility and/or performance issues are possible. Certain interactive features may not be supported due to compatibility, network settings or other conditions. Advanced Access Content System (AACS) keys are integrated into your computer for copy protection purposes. Occasional renewal is required and will initially be provided at no charge.
If Something Goes Wrong Sound system problems Sound system problems No sound is coming from the computer’s speakers. Adjust the volume control. Try pressing F12 to see if volume mute is disabled. Check that the volume control on the computer is turned up. If you are using external headphones or speakers, check that they are securely connected to your computer. The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers.
If Something Goes Wrong Wireless networking problems 171 The printer will not print what you see on the screen. Many programs display information on the screen differently from the way they print it. See if your program has a print preview mode. This mode lets you see your work exactly as it will print. Contact the software manufacturer for more information.
If Something Goes Wrong DVD and BD operating problems NOTE ❖ To enable or disable wireless communication, press the F8 Hot Key. For more information see “Hot Keys/TOSHIBA Cards” on page 183. Use IPCONFIG to verify that the computer has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows®. 1 Click Start to open the Start menu. 2 Type Cmd in the Search programs and files field. 3 Enter IPCONFIG /ALL and press Enter.
If Something Goes Wrong Develop good computing habits 173 3 Use the DVD or BD player software that came with your computer to view DVD or BD movies. 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes your optical disc drive by clicking Start, and then Computer. The optical disc drive should appear in the list.
If Something Goes Wrong Develop good computing habits On a regular basis, back up the information stored on your internal storage drive. Use Windows® to back up files, or the entire computer, to an optical disc, or external hard disk. Here are some ways you can do this: ❖ Use the Windows® operating system to back up files or your entire computer to an optical disc, or external hard disk. ❖ Copy files to a rewritable external storage device.
If Something Goes Wrong Develop good computing habits 175 Saving system configuration with restore points The System Restore feature of the Windows® operating system quickly creates restore points—‘snapshots’ of your Windows® operating system configuration—and saves them for later recall.
If Something Goes Wrong Develop good computing habits NOTE This list may contain restore points that you did not create. Restore points labeled System Checkpoint were automatically created by the Windows® operating system. Other restore points may have been created automatically by applications when they were installed. 3 If you selected Choose a different restore point in step 2, select the restore point you want to use, and then click Next.
If Something Goes Wrong Develop good computing habits 4 177 Click Back up your computer under the System and Security heading. Follow the on-screen instructions to back up your files. For more help, click Start, Help and Support, and search for “back up files.” General tips for installing hardware and software Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard drives, optical disc drive writers, scanners, etc.
If Something Goes Wrong Develop good computing habits 3 Install one item of hardware or software. 4 Restart the Windows® operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning.
If Something Goes Wrong If you need further assistance 179 Charge function.” For more information, see “TOSHIBA Sleep Utility” on page 147. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help.
If Something Goes Wrong Other Toshiba Internet Web sites Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your computer’s serial number ❖ The computer and any optional devices related to the problem ❖ Backup copies of your Windows® operating system and all other preloaded software on your choice of media ❖ Name and version of the program involved in the problem along with its installation media ❖ Information about what you were doing when the problem occurred ❖ Exact err
If Something Goes Wrong Toshiba’s worldwide offices 181 Toshiba’s worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd. 191 McNabb Street Markham, Ontario L3R - 8H2 Canada France Toshiba Systèmes (France) S.A. 7, Rue Ampère; B. P.
If Something Goes Wrong Toshiba’s worldwide offices United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States The Rest of Europe Toshiba Europe (I.E.) GmbH Hammfelddamm 8 D-4-1460 Neuss Germany For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.
Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. Hot Key Cards The Hot Key Cards are used to set or modify the following system functions: ❖ Internet ❖ touch pad ❖ Illumination ❖ ODD ❖ Output (Display switch) ❖ Brightness control ❖ Wireless 183 5.375 x 8.375 ver 2.
Hot Keys/TOSHIBA Cards Hot key functions Using the Hot Key Cards The Hot Key Cards are normally hidden from view. The Cards appear when you press the corresponding function key. NOTE Hot keys are keys that, when pressed, turn system functions on and off. Hot keys have a legend on the key indicating the option or feature the key controls. To use a Hot Key Card using a hot key: 1 Press the function key. 2 Press the hot key associated with the desired function.
Hot Keys/TOSHIBA Cards Hot key functions 185 Internet Press this hot key to activate the default Internet browser. Disabling or enabling the touch pad Press this hot key enables/disables the touch pad. Illumination Press this hot key to turn the keyboard backlight ON/OFF. Optical disc drive Press this hot key to turn the optical disc drive ON/OFF 5.375 x 8.375 ver 2.
Hot Keys/TOSHIBA Cards Hot key functions Output (Display switch) or This TOSHIBA Card or hot key cycles through the power-on display options (only the first option is available when you do not have an external monitor attached) (the last option is available only if you are in Extended Display Mode). NOTE Some modes are only available with the appropriate device attached and turned on.
Hot Keys/TOSHIBA Cards Hot key functions 187 Cycle through the display modes, then select the desired mode. Not all functions are supported on all models. NOTE Some systems also support an additional Swap Image Display mode. This mode is available only if the current setting is an extended desktop mode (Built-in Display and External Monitor, or Built-in Display and TV). In extended desktop mode, the image is split into two sides, one side per display device. To swap sides, select Swap Image Display.
Hot Keys/TOSHIBA Cards Hot key functions Disabling or enabling wireless devices This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: or ❖ Wi-Fi® enabled—Enables just the Wi-Fi® module. ❖ Bluetooth® enabled—Enables just the Bluetooth® module. ❖ Wireless WAN/3G enabled—Enables just the Wireless WAN/3G* module. ❖ All disabled—Disables the Bluetooth®, Wi-Fi®, and Wireless WAN/3G* modules.
Hot Keys/TOSHIBA Cards Hot key functions 189 Keyboard hot key functions This hot key allows you play a CD, or pause it if currently playing. This hot key decreases the speaker volume. This hot key increases the speaker volume. This hot key to enable/disable volume mute on your computer. Fn + This hot key turns allows you to zoom out. Fn + This hot key turns allows you to zoom in. Fn + This hot key turns the backlit keyboard ON/OFF.
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved CSA approved United Kingdom Europe VDA approved NEMKO approved BS approved Australia AS approved 190 5.375 x 8.375 ver 2.
Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide.
Glossary DIMM Dual Inline Memory Module DOS Disk Operating System DPI Dots Per Inch DVD Digital Versatile (or Video) Disc DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory EPROM Erasable Programmable Read-Only Memory eSATA external Serial Advanced Technology Attachment FAT File Allocation Table FCC Federal Communications Commission GB gigabyte HDD Hard Disk Drive HDMI High-Definition Multimedia Interface HDMI-CEC High-Definition Multimedia Interface Consumer Electronics
Glossary 193 ROM Read-Only Memory RTC Real-Time Clock SD Secure Digital SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin Film Transistor USB Universal Serial Bus URL Uniform Resource Locator WAN Wide Area Network www World Wide Web Terms The following terms may appear in this user’s guide. A active-matrix display—A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology.
B Glossary backup—A copy of a file, usually on a removable disk, kept in case the original file is lost or damaged. Basic Input/Output System (BIOS)—See BIOS. baud rate—The speed at which a communication device, such as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily the same as bits per second). See also bits per second.
Glossary C 195 cache—A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s main memory. See also CPU cache, L1 cache, L2 cache. CD—An individual compact disc. See also CD-ROM. CD-ROM (Compact Disc Read-Only Memory)—A form of highcapacity storage that uses laser optics instead of magnetic means for reading data. See also CD. Compare DVD-ROM.
Glossary CPU cache—A section of very fast memory residing between the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor—An on-screen symbol (usually a flashing vertical line) that indicates the position where characters will appear when you enter data. D default—The setting selected by a program when the user does not specify an alternative setting.
Glossary 197 document—Any file created with an application and, if saved to disk, given a name by which it can be retrieved. See also file. double-click—To press and release the pointing device’s primary button rapidly twice without moving the pointing device. In the Windows® operating system, this refers to the pointing device’s left button, unless otherwise stated. download—(1) In communications, to receive a file from another computer through a modem or network.
F Glossary file—A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)—The section of a storage drive that keeps track of the location of stored files. file name—A set of characters that uniquely identifies a file within a particular folder. It consists of two parts: the actual name and the file name extension. See also file extension.
Glossary 199 HDMI (High-Definition Multimedia Interface)—An interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. HDMI-CEC (HDMI Consumer Electronics Control)—One A/V component can control another while using this function, if connected with HDMI cables. See also HDMI.
Glossary LAN (Local Area Network)—A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode)—A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output.
Glossary 201 motherboard—The computer’s main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt—See system prompt. multi-function drive—A DVD drive that can read and write to CD and DVD media. multimedia—A combination of two or more media, such as sound, animation, and video in a computer program or presentation. Musical Instrument Digital Interface—See MIDI.
Glossary password—A unique string of characters entered by a user to verify his or her identity to the computer or the network. PC Card—A credit-card-sized expansion card designed to increase the capabilities of computers. PC Cards provide functions such as modem, fax/modem, hard disk drive, network adapter, sound card, or SCSI adapter. peripheral—Any device, such as a printer or joystick, that is attached to the computer and controlled by the computer’s CPU. pixel—Short for “picture element.
Glossary 203 Random Access Memory—See RAM. Read-Only Memory—See ROM. reboot—See boot, restart. removable disk—A disk that can be removed from a disk drive. A Flash drive is one example of a removable disk. resolution—A measure of the sharpness of the images that can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi). For a screen, it is expressed as the number of pixels available horizontally and vertically. restart—Synonymous with reboot.
Glossary shortcut—See keyboard shortcut. Sleep—A feature of some Windows® operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. software—See program. Compare hardware. solid state drive —A data storage device that utilizes solid-state memory as opposed to a hard disk (see also hard disk).
Glossary W 205 Web—See World Wide Web. Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. World Wide Web (www)—The worldwide network of Web sites linked together over the Internet. A user of the Web can jump from site to site regardless of the location of the computer hosting the site. See also Internet.
Index A AC adaptor 49 AC power 108 accessing network 127 adding memory (optional) 54 optional external devices 54 adequate ventilation cooling fan 48 adjusting touch pad settings 73 audio features 127 B backing up files 91, 98 backlit keyboard 93 battery battery life 107 Call2Recycle™ 121 care 119, 120 changing 116 charge indicator light 51 charge time 108 charger 108 206 charging 51, 108 charging the real-time clock (RTC) 109 conserving power 113 determine remaining power 112 disposal 120 indicator ligh
Index battery indicator light 111 BIOS Setup see TOSHIBA Hardware Setup Blu-ray Disc™ using 99, 100 button eco Utility™ 115 eject, optical disc drive 101 power 53 Shut down 80 start 125 C Call2Recycle™ battery 121 caring for your computer 88 changing battery 116 character keys 92 charging the battery 51 cleaning the computer 88 communications set up 126 computer caring for 88 cleaning 88 environmental precautions 45, 122 moving 89 restarting 82 running on battery power 106 setting up 48 turning off 78 tur
Index display, external adjusting 76 disposal information 32 disposing of used batteries 120 DVD caring for discs 105 removing with computer off 105 removing with computer on 104 DVD BD player troubleshooting 172 DVDs using 99 E eco Utility™ button 115 eject button optical disc drive 101 eject, optical disc drive 101 enabling touch pad 73, 185 ENERGY STAR® 40 exploring desktop 123 external devices keyboard 76 mouse 76 external display device HDMI™ Out port 74 RGB (monitor) port 74 external display, a
Index recovery 55 Internet hot key 185 K keyboard Alt keys 92 backlit 93 character keys 92 Ctrl keys 92 Fn key 92 function keys 92 hot keys 189 special Windows® keys 92 troubleshooting 163 using 91 keyboard, external 76 keys backlit 93 Ctrl Fn Alt 92 function keys 92 L LEDs system indicator lights 111 AC adaptor light 110 battery light 51 DC-IN power light 49, 50 ON/OFF light 53, 82, 85, 88 Web Camera light 128 Licenses 32 lock computer, using 89 M maintaining your battery 120 manual eject hole optical
Index playing an audio CD 103 playing optical media 103 recording optical media 104 removing a disc 104, 105 solid state drive (SSD) 101 troubleshooting 167 using 99, 101 optical discs troubleshooting 168 optical media recording 104 optional external devices adding 54 other documentation 44 P password deleting a supervisor 139 deleting a user 140 instant password 138 power-on password 138 setting 138 setting a supervisor 138 setting a user 140 supervisor password 138 user password 138 port HDMI™ 74 R
Index an optical disc with computer on 104 and optical disc with computer off 105 battery from the computer 116 restarting computer 82 restore points troubleshooting 175 restoring your work 98 running computer on battery power 106 S safety computer 122 disposing of batteries 120 icons 43 precautions 46 safety precautions battery 119 saving files 95, 96 Search programs and files field starting a program 95 selecting a place to work 45 power plan options 114 video cables 74 setting low battery notifications
Index T taking care of battery 119 taskbar 125 television adjusting display 76 tips for computing 90 Toshiba online resources 105 registering computer Toshiba Web site 54 worldwide offices 181 TOSHIBA Accessibility 151 TOSHIBA Application Installer 137 TOSHIBA Assist 133 Optimize tab 136 Protect & Fix tab 135 Secure tab 134 TOSHIBA Button Support 150 TOSHIBA eco power plan 115 TOSHIBA eco Utility™ 152 TOSHIBA Face Recognition Utility 141 TOSHIBA Hardware Setup 145 TOSHIBA HDD Protection Utility 143 TO
Index trouble running programs 167 URL address not found 160 USB Sleep and Charge cannot use 178 USB Wakeup function does not work 178 Windows® operating system not working 158 wireless networking 171 turning off computer 78 computer more quickly 80 options 78 turning on power 53 U USB Sleep and Charge cannot use 178 USB Wakeup function does not work 178 USB-compatible printer 76 user password, deleting 140 user password, setting 140 using a microphone 127 computer lock 89 DVDs 99 Hibernation mode 82 Memo