726+,%$ Telecommunication Systems Division Digital Business Telephone Systems CTX100 and CTX670 General Description November 2002
Strata CTX100 and CTX670 General End User Information The Strata CTX100 or CTX670 Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations. FCC Requirements Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Strata CTX100 or CTX670 system to be connected directly to the telephone network.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Organization .........................................................................................................................................vii Conventions .........................................................................................................................................viii Related Documents/Media .................................................................................................................... ix Installation and Programming ........
Contents Chapter 3 – Capacities CTX670 Cabinet Slots ........................................................................................................................... 8 Base Cabinet .................................................................................................................................... 8 Expansion Cabinets ......................................................................................................................... 9 CTX670 Remote Expansion Cabinet .........
Contents Chapter 6 – Features Automatic Call Distribution (ACD) Server ......................................................................................... 38 Multiple Group Agent Login ......................................................................................................... 38 Skills-based Routing ...................................................................................................................... 38 Priority Queuing ...................................................
Contents Chapter 6 – Features Delayed Ringing ................................................................................................................................... 48 Destination (Toll) Restriction .............................................................................................................. 49 Through Dialing ............................................................................................................................ 49 Direct Inward Dialing (DID) .............
Contents Chapter 6 – Features Message Waiting .................................................................................................................................. 58 LED Indication .............................................................................................................................. 58 Stutter Dial Tone ........................................................................................................................... 58 Microphone (External Unit) ..............
Contents Appendix – Specifications Transfer ................................................................................................................................................ 67 Transfer with Camp On ................................................................................................................. 67 Transfer Immediate ........................................................................................................................ 68 Transfer Privacy ....................
Introduction This General Description provides an overview of the Strata CTX100 and CTX670 digital business telephone systems, associated hardware and features. Organization This document is divided into the following major topics: • Chapter 1 – Strata CTX100 Overview describes the system, its basic capacities and system expansion. • Chapter 2 – Strata CTX670 Overview describes the system, its basic capacities, system expansion, and remote maintenance.
Introduction Conventions Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Courier Shows a computer keyboard entry or screen display. “Type” Indicates entry of a string of text. “Press” Indicates entry of a single key. For example: Type prog then press Enter.
Introduction Related Documents/Media Related Documents/Media Installation and Programming • Strata CTX Installation & Maintenance Manual • Strata CTX Programming Manual User Guides • DKT3000/2000-series Digital Telephone • DKT3001/2001 Digital Single Line Telephone • Standard Telephone • DKT2104-CT Cordless Telephone • DKT2004-CT Cordless Telephone Quick Reference Guide • DKT3000/2000-series Digital Telephone CD-ROMs • Strata CTX WinAdmin Application Software and Documentation Library • Strata CTX Quote
Introduction Related Documents/Media x Strata CTX General Description 11/02
1 Strata CTX100 Overview The Strata CTX100 is a compact system that provides large system features (see Figure 1). It is designed for wall mounting and occupies very little space. Base Expansion The CTX100 basic processor can be configured with a one or two cabinet system. A single (Base) cabinet system supports a combination of up to 64 Central Office (CO) lines and stations, while a two (Base and Expansion) cabinet system can support up to 112 CO lines and stations.
Strata CTX100 Overview CTX100 Processor CTX100 Processor The system operates with one processor circuit board (ACTU) that installs in a dedicated slot of the Base Cabinet. The ACTU processor incorporates the following hardware features: CPU/Memory The CTX100 uses a high-speed, 32-bit, RISC processor, Dynamic Random Access Memory (DRAM) working memory, Static Random Access Memory (SRAM) with lithium battery for memory back-up, and flash program memory.
Strata CTX100 Overview CTX100 Cabinet Slots CTX100 Processor Optional Subassemblies Optional subassemblies can be attached to the ACTU processor to provide additional features. The subassemblies are: • AMDS (Modem) – Provides a 33.6Kbps/V.34 modem for point-to-point local or remote connection to the CTX WinAdmin administration PC. • ARCS (DTMF Receiver/Busy Tone Detector) – Provides 16 DTMF receivers maximum and 16 Auto Busy Redial (ABR), Busy Tone detectors maximum.
Strata CTX100 Overview CTX100 License Control CTX100 License Control The system size and feature capability is controlled using a software License Key Code. This key code is obtained from Toshiba Internet FYI during the ordering process and is installed onto the system processor via Strata CTX WinAdmin. Processor license codes activate system hardware capacities in the following increments. • The first 32 line/station ports do not require a license.
2 Strata CTX670 Overview The Strata CTX670 system provides sophisticated telecommunication features in a modular system designed for growth. Its universal slot architecture enables you to select the combination of Central Office (CO) lines, stations, and peripheral options that best suit your needs. The CTX670 basic processor can be configured for smaller systems as a one or two cabinet system with a capacity of up to 192 CO lines and stations combined.
Strata CTX670 Overview CTX670 Processor PCBs CTX670 Processor PCBs The system operates with one set of processor PCBs (BECU/BBCU) that install in dedicated slots of the Base Cabinet.
Strata CTX670 Overview CTX670 License Control Network Interface The processor has an on-board Ethernet 10Base-T Ethernet circuit for connection to Open Architecture Computer Telephony Interface (CTI) applications. This provides extensive call control and telephone support for CTI applications.
Strata CTX670 Overview CTX670 Cabinet Slots Licensed Software Options Some software options are activated with license codes. The following software options require a license: • Each CTX system (node) in a Strata Net QSIG Network requires one LIC670-QSIG NET license. A maximum of four serial network nodes are allowed in any one serial chain in the network topology. • Each individual CTI Open Architecture application requires one LIC670-CSTA AP license (maximum nine).
Strata CTX670 Overview CTX670 Remote Expansion Cabinet Expansion Cabinets One to six Expansion Cabinets can be added to increase the system station and CO line capacity. Each expansion cabinet provides 10 slots (S_01~S_10). Figure 5 shows an Expansion Cabinet. Refer to the following section for cabinet slot and station/line capacities. Tables 4 and 5 show the number of stations and CO lines allowed when additional cabinets and PCBs are used. DC OUT DC OUT CABINET NO.
Strata CTX670 Overview CTX670 Remote Expansion Cabinet 10 Strata CTX General Description 11/02
3 Capacities This chapter contains Strata CTX100 and CTX670 capacities for stations and peripherals, CO lines, station buttons and system features. All tables apply to both systems unless otherwise noted. System Capacities Important! Table 3 The maximum capacities listed for the CTX100 in Tables 3~7 are based on an expanded CTX100 (Base + Expansion cabinet).
Capacities System Capacities Table 4 Station/Peripherals System Capacities (continued) CTX100 Base & Expansion CTX670 Basic Processor BBCU + BECU CTX670 Expanded Processor BBCU + BECU + BEXS + BBMS Door phones 6 9 24 DSS consoles (DDSS) 3 5 16 ISDN BRI station circuits TE-1 and TA (2B+D per circuit) 12 28 96 Off-premise stations 72 160 560 35 66 66 Total Stations (Digital/Analog/ISDN BRI B channel combined) 72 160 560 Standard stations 64 160 560 Calls existing at the same ti
Capacities System Capacities Table 6 Station Buttons Station Buttons per System Call Forward, Personal CF Buttons CTX100 Base & Expansion 72 CTX670 Basic Processor BBCU + BECU CTX670 Expanded Processor BBCU + BECU + BEXS + BBMS 160 560 CO Line Buttons 64 96 264 Group CO Line Buttons 64 96 264 Pooled CO Line Buttons 32 50 128 CO Group and Pooled Line Buttons 64 96 264 Station Loop Buttons 8 15 50 Door Unlock Buttons 4 8 16 Flexible Telephone Buttons 1600 3500 12000 Line
Capacities System Capacities Table 7 System Feature Capacities (continued) Features CTX100 Base & Expansion CTX670 Basic Processor BBCU + BECU CTX670 Expanded Processor BBCU + BECU + BEXS + BBMS Conference Circuits 64 64 96 Conferencing (three-parties simultaneously)2 20 21 21 Conferencing (eight-parties simultaneously)2 8 8 12 6 lines max. 8 stations max. 6 lines max. 8 stations max. 6 lines max. 8 stations max.
Capacities CTX100 Maximum Capacity Configuration Examples CTX100 Maximum Capacity Configuration Examples Table 8 CTX100 Base Cabinet with Digital Telephones and Loop Start Line With or Without Caller ID 4 Universal Slots 40 Stations (Max.) 24 CO lines (Max.) 44 Stations + Analog loop start lines combined (Max.
Capacities CTX100 Maximum Capacity Configuration Examples Table 11 CTX100 Base and Expansion Digital Telephones and with T1 and/or PRI lines 8 Universal Slots 72 Stations (Max.) 64 lines (Max.) 112 Stations + T1 and/or PRI lines combined (Max.) Stations T1 and/or PRI lines1 72 40/40 64 48/48 56 56/48 48 64/48 1. PRI lines are limited to 48B channels. Table 12 CTX100 Base Cabinet Only with Analog Tie, DID and /or Ground Start Lines 4 Universal Slots 40 Stations (Max.) 16 CO lines (Max.
4 Universal Slot PCBs Universal Printed Circuit Boards (PCBs) installed in the Strata CTX100 or CTX670 cabinets provide interfaces for stations, lines, and peripherals. Each PCB measures 7.5 x 5.5 inches (190 x 140 mm) and mounts in the slot with a 44-pin backplane connector. PCB external connections to station equipment are made to the Main Distribution Frame (MDF) using industry-standard connectors.
Universal Slot PCBs Station, Line and Option PCBs Table 14 Station PCBs (continued) Digital Telephone Interface Unit (PDKU2) Provides eight digital telephone circuits (2000-series phones only. Do not use the PDKU for 3000-series digital telephones.). LCD display is only 16 characters wide and the 6SGLDO button will not work.
Universal Slot PCBs Station, Line and Option PCBs Table 15 CO Line PCBs Caller ID Interface Unit (RCIU2) Provides four Caller ID circuits. Interface Options: With RCIS: eight circuits. Provides Caller ID LCD display for analog loop or ground start lines with Caller ID. Requires: RCOU, RCOS, RGLU2 or PCOU. Not compatible with T1. Caller ID Interface Subassembly (RCIS) Same as RCIU2. Attaches to the RCIU2. Direct Inward Dialing Interface Unit (RDDU) Provides four DID circuits.
Universal Slot PCBs Station, Line and Option PCBs Table 15 CO Line PCBs (continued) ISDN Primary Rate Interface Unit (RPTU2) Provides (1~8B + D), (1~16B + D), or (1~23B + D) channels (lines), depends on system programming. Interface Options: RPTU2 is required for QSIG Networking. POTS ISDN PRI FX Tie (senderized) Tie (cut through) OUTWATS (intra-LATA) OUTWATS (inter-LATA) InWATS QSIG Loop Start CO Line Interface Unit (RCOU) Provides four CO analog loop start line circuits.
Universal Slot PCBs Functional Block Diagrams Functional Block Diagrams The Functional Block Diagrams show the PCBs and interface connectors used for connecting the stations and peripherals (see Figures 6~9). Up to Four Programmable Serial (RS-232) Port Modular Jacks Available SMDR Call Accounting ACTU BSIS SMDI or Toshiba Proprietary Integration Stratagy ES Voice Mail Conference SW with PAD (Optional) MOH/BGM Jack +Volume Control For iES32/IVP8 VM port connection, see Figure 9.
Universal Slot PCBs Functional Block Diagrams Up to Four Programmable Serial (RS-232) Port Modular Jacks Available SMDR Call Accounting BECU Processor PCB BSIS SMDI and Stratagy ES Integration Stratagy ES Voice Mail Conference SW with PAD (Optional) Remote Maintenance Modem (Built-In) For iES32/IVP8 VM port connection, see Figure 9.
Universal Slot PCBs Functional Block Diagrams CTX Expansion Cabinets Optical Fiber Cable 3 km/(1.86 mi.
Universal Slot PCBs Functional Block Diagrams BDKU 8 Digital Telephone Circuits and BDKU/BDKS Cordless DKT Digital Telephone (DKT) and Add-on Module Mode 16 Digital Telephone Circuits Msg Spdial Mic Redial Spkr Cnf/Trn Page Scroll Feature Vol Hold ADKU 8 Digital Telephone Circuits (max). (CTX100 only) Mode Digital Telephone with BPCI-DI 4 1 Pair Modular Cord 4 Digital Single Line Telephone (DKT) Connects audio path to Attd Console Handset 4 See Figure 7.
Telephones and Peripherals 5 This chapter discusses the Toshiba 3000-series digital telephones, as well as peripherals that are compatible with Strata CTX BDKU telephone interface circuit card.
Telephones and Peripherals DKT3000-series Telephones DKT3000-series Telephones The Strata CTX supports the Toshiba 3000-series digital telephones, which offer station users a number of useful features that are easy to access (see Figure 10 and photos on the next page). LCD Display Mode Q Page Scroll Feature LCD Control/Soft Key Buttons Z Flexible Buttons Msg Spdial Mic Redial Spkr Cnf/Trn Vol Hold LEDs turn red or green, depending on conditions.
Telephones and Peripherals DKT3000-series Telephones The 3000-series telephones provide a number of useful features including: • Four or 12 Soft Keys for responding to extensive feature prompts. DKT3014-SDL 14-Button Digital Large LCD Speakerphone • Flexible buttons – customized for each telephone to provide Directory Number, line and feature buttons. • Hot Dialing – as soon as any dial pad button is pressed, a CO line or PDN is automatically selected to originate a call.
Telephones and Peripherals DKT3000-series Telephones Liquid Crystal Display (LCD) Models The DKT3010-SD and DKT3020-SD models display up to 24 characters x two lines of information and provide four Soft Keys. The DKT3014-SDL has 12 Soft Keys and a 24-character by eight-line LCD that can be tilted to various levels for optimum viewing. From the idle screen (see Figure 11), you can access telephone directories and speed dial lists of names or departments, internal or external to the telephone system.
Telephones and Peripherals DKT3000-series Telephones DKT3001 The DKT3001 is a Digital Single Line Telephone. It looks similar to the other 3000-series telephone, but it has a smaller footprint. It is narrower because there are no flexible buttons and no LCD. DKT3001 is not a speakerphone and does not have a 0LF button, so it does not support handsfree answerback or call origination. The DKT3001 connects to same digital station port as other 3000-series digital telephones.
Telephones and Peripherals DKT3000-series Upgrade Options DKT3000-series Upgrade Options Toshiba 3000-series digital telephones can be upgraded with the following options. Digital Add-on Module (DADM3020) The DADM3020 adds 20 feature buttons to DKT3000-series telephones. These flexible feature buttons can be assigned as CO line, Directory Number, DSS, One Touch Speed Dial or any other flexible feature.
Telephones and Peripherals DKT3000-series Upgrade Options Integrated PC Interface (BPCI) An optional BPCI can be installed inside any 3000-series telephone to provide a USB connection to a PC with Microsoft® Windows® Telephony Application Programming Interface (TAPI) applications. Information such as ANI, DNIS, and Caller ID data is sent from the digital telephone/BPCI to a computer to provide information for “pop-up” screens.
Telephones and Peripherals Cordless Digital Telephones Cordless Digital Telephones Toshiba offers two cordless digital telephone models, the DKT2104-CT and the DKT2004-CT. These cordless digital telephones bring mobility and productivity to office telephones. Greater call access cuts down on leaving messages and playing “telephone tag.” The compact designs of both the DKT2104-CT and the DKT2004-CT offer easy portability and mobility within the office complex.
Telephones and Peripherals CTX Attendant Console DKT2004-CT The DKT2004-CT features spread-spectrum technology providing clarity and unsurpassed range several times greater than conventional analog cordless telephones. Spread-spectrum technology offers extremely secure communications between cordless digital telephones and their corresponding base stations in most environments.
Telephones and Peripherals CTX Attendant Console Important! • If a DKT telephone is connected to the CTX Attendant Console PC, the keyboard must be used for all Attendant operations when the console is running. (When the console is in Position Busy, it is still running.) • When the Attendant Console software is not running, the DKT3001 telephone can be used for regular calling.
Telephones and Peripherals Peripherals The CTX Attendant Console also enables an attendant to manage console settings, maintain a user directory, and view call statistics. The Console provides a Name/Number search that works with automatic or manual call handling. Other features include Queuing, DSS, dial pad DTMF signaling, Emergency Call ID, keyboard or mouse operation, and headset or handset operation with volume control.
Telephones and Peripherals Cabling and Connectors Door Phone/Lock Control Unit (DDCB) The DDCB can support as many as three door phones (MDFBs) or two door phones (MDFBs) and one door lock control relay. Using the door lock control, digital station users can unlock a customer-supplied electronic door lock at the touch of a button programmed on their digital telephone or by dialing a feature access code from any type of telephone. Each DDCB requires one digital station circuit.
6 Features This chapter contains the Strata CTX100 and CTX670 features. They are presented in alphabetical order to make it easy to locate each feature. Account Codes Account Codes are often used for cost allocation of the call or the time the caller was involved on a phone call. The codes are printed on a Station Message Detail Recording (SMDR) printout along with other call details so that the customer can identify all calls associated with a specific account code.
Features Automatic Busy Redial Automatic Busy Redial Automatic Busy Redial (ABR) enables a digital or standard telephone user to automatically redial a busy outside number multiple times at programmed intervals. Strata CTX supports a maximum of 16 or 32 simultaneous registrations of ABR (limited by the number of busy tone detectors in the system). Each station may only have at most one call registered with ABR at any time.
Features Automatic Callback (ACB) Agent Priority Routing (Enhanced Feature) The Agent pool can be expanded when traffic gets heavy based upon agent priority levels. When all agents are busy at one level, calls automatically get distributed to agents at the next level. Calls can be distributed by agent priority, preferred agent treatment, or balanced call count.
Features Automatic Release Automatic Release The system will automatically release line connections under certain conditions. Automatic Release from Hold When a line is on hold and the held party hangs up, the line is automatically released. Individual loop start CO lines can be programmed to detect disconnect supervision signals from the CO and to respond by releasing the line. If the CO does not provide Disconnect Supervision, the user must manually retrieve the held line and then hang up.
Features Call Forward Call Forward Call Forward diverts internal and external calls intended for a Directory Number [DN] to a destination specified for that [DN], under calling conditions specified for that [DN]. Call Forward may be activated from the station that owns the [DN] or remotely from another station or from outside the system from a DISA line. Call Forward may be applied to any [DN] ([PDN], [PhDN], or Pilot [DN]).
Features Call History Call Forward Destination Whether using Station or System Call Forward, the CF destination can be an internal Directory Number, a Hunt or ACD Group, Voice Mail, or a public or private network telephone number. In the last case, the forwarded call will access an outside line or line group and dial an external telephone number. Both the line access code and the telephone number are set in the Call Forward destination during the Call Forward setup operation.
Features Call Park Call Park Call Park gives any station, regardless of type, a method for holding calls. By parking a call, you are free to make other calls and retrieve the call at a later time or use the paging system to announce a call to be picked up by someone else on the system. Any call can be parked. Parking a call to your phone is known as Local Park, parking a call on someone else’s phone is known as Remote Park, and if a general orbit is used, it called Auto Park.
Features Caller Identification When a station is busy with a call and another call is being received, a tone alerts the caller of a pending call. On LCD telephones, the Caller ID information displays for 10 seconds. The combined effect of the Call Waiting alert tone with the displayed information enables users to identify whether or not they want to interrupt their current call for the waiting call. To answer the Call Waiting, the current call must be put on hold, terminated or transferred.
Features Cancel Button Off-hook Camp On A station caller who dials a busy station or line access code can remain off-hook to be automatically connected when the station or line becomes idle. After dialing a busy [DN] and receiving busy tone, the caller can just remain off-hook and Camp On will be initiated automatically after a predetermined time or the user can dial a and remain off-hook to initiate Camp On immediately.
Features Computer Telephony Integration (CTI) Computer Telephony Integration (CTI) CTI combines the capabilities of the Strata CTX digital business telephone system with custom functionality provided by computer applications. This can be provided through the optional Digital Telephone Integrated PC Interface or a system connection using the LAN connection.
Features Continuous DTMF Tone Standard telephones and/or VM devices can establish tandem analog CO line connections and then release from them without disconnecting the tandem connection in the Strata CTX. After releasing from a tandem call, reconnecting to the call can be accomplished by dialing an access code. This reconnect feature does not work if one or both of the CO lines are digital.
Features Day/Night Mode – Auto Schedule Day/Night Mode – Auto Schedule The system has three operating modes that are based on the time-of-day, day-of-the-week, and up to 128 holiday schedules. The operating modes are Day, Day2, and Night. Each mode controls the routing of incoming line calls and settings for station and line Class Of Service restrictions. The system can be programmed to use all three modes, Day/Night mode only, or just the Day mode.
Features Destination (Toll) Restriction Destination (Toll) Restriction Strata CTX offers Destination Restriction as a major expansion of traditional Toll Restriction. Historically, Toll Restriction was used to prevent the unauthorized use of toll prefixes to the PSTN: long distance (1), operator assistance (0) or international (011). Strata CTX has expanded this to include restriction based on any string of dialed digits.
Features Digital Pad Digital Pad The Strata CTX digital pad (decibel loss) is activated for the receiving path of the terminal, external line or resource. The system adjusts for differing transmission levels between internal and external devices. This is very useful for conference calls when external parties have difficulty hearing due to public network loss.
Features Directory Numbers Directory Numbers A Directory Number [DN], sometimes called an “extension number,” is the number someone must call to reach a destination within the system. Each [DN] is assigned to a flexible button on a digital telephone or as the main directory number of a standard telephone. To maximize call coverage flexibility. Any [DN] can appear on multiple telephones. Also, individual telephones can have multiple [DN] buttons with different Directory Numbers.
Features Distinctive Ringing Distinctive Ringing Users sometimes need to distinguish the ringing of one button on their phone from another button and sometimes stations in close proximity to one another need to distinguish the calls on one desk from another. Typically, multiple sounds are used to provide this distinction. Strata CTX offers four different tones. Three of the tones are different pitches of a common sound and a fourth, a combination sound, is provided for a very distinguishable sound.
Features DTMF Receivers DTMF Receivers DTMF receivers are used when receiving incoming DNIS DID, Tie or DISA line calls and when originating calls with standard tone-dial telephones. Voice mail systems also require DTMF receivers for a number of VM features, even if using SMDI or Toshiba Proprietary VM integration. Four circuits are automatically active with the initial basic processor. Activation of more than four receivers requires the purchase of a DTMF software license, in four-circuit increments.
Features Enhanced E911 Enhanced E911 Enhanced 911 calling means the routing of a call to the appropriate Public Safety Answering Position (PSAP) accompanied by Caller Emergency Services Identifier (CESID). The CESID identifies the location to which emergency services are to be sent. The Strata CTX can use two types of trunks to deliver E911 calls: ISDN Primary Rate Interface and CAMA (Centralized Automatic Message Accounting) trunks.
Features Flexible Numbering Flexible Numbering The Strata CTX allows the system-numbering plan to be customized for the user’s needs. Directory numbers, line and feature access codes, and Network Coordinated Numbering can be established uniquely in each system. Handsfree Answerback When a voice-announced internal [DN] call comes in to a digital telephone, users can answer without lifting the handset. Cordless and single line digital telephones and standard telephones are not compatible with this feature.
Features Hot Dialing Call Hold This is the most commonly used. Call Hold temporarily suspends a call, allowing the station user to do other things, including using the phone. Callers on hold can receive music or announcements as described in the Music-on-hold feature. Consultation Hold This is used when invoking other call features, such as Call Transfer or Conference.
Features Least Cost Routing (LCR) ISDN service comes in two forms: • Primary Rate Interface (PRI) supports simultaneous voice or data connections (eight, 16 or 23). PRI is similar to digital T1 service and uses two pairs of wires from your phone company. The RPTU PCB supports PRI on the Strata CTX. • Basic Rate Interface (BRI) supports up to two simultaneous connections using a single pair of wires. The Strata CTX BRI cards support both station side and trunk side connections.
Features Live System Programming Group CO Line Button Group CO line buttons are like individual CO line buttons except these buttons represent all the lines for a particular ISDN Channel Group. This enables ISDN channels to operate similar to analog CO lines on a key telephone system. These buttons may have appearances on multiple telephones providing call coverage across several telephones.
Features Microphone (External Unit) Microphone (External Unit) An external microphone (RFDM) can be connected to the DKT2020-FDSP digital telephone enhancing “full-duplex” operation by virtue of the “superdirectional” characteristic of the microphone. When this option is on, the internal microphone is disabled on all but Voice First Handsfree Answerback calls and OCA calls. The external microphone is powered by the DKT and does not need to be turned off when not in use.
Features Override This enables groups of remote workers to use Toshiba digital telephones to have seamless access to the main location’s telephone system and voice mail system. Remote employees have transparent access to all the same capabilities as if they were locally connected to the Strata CTX system.
Features Paging Paging The Strata CTX has a paging interface that supports a Toshiba External Speaker (HESB) or a customer-supplied amplifiers and speakers for Paging, Night Ringing over Page, and BGM applications. Users can access any of the Paging options by dialing access codes or by using a programmed One Touch button. Telephone Group Paging Paging is activated from an extension by specifying a Paging Group.
Features Privacy Each DPFT provides interface for eight power failure telephones. A Standard Station Interface (RSTU) circuit card is required to supply the DPFT with a -24VDC control power and ground connections. The number of Power Failure telephones available depends on system configuration. The system maximum is 264. Reserve Power Battery Backup Two or four 12-volt gel-cell, maintenance-free batteries can be connected to the CTX system power supplies for system battery backup (80 amps./hours max.).
Features Speed Dial Speed Dial This feature, sometimes known as automatic dialing or one-touch dialing, enables the customer to assign dialing codes to telephone numbers that are frequently called. Strata CTX offers three forms of Speed Dial: System Speed Dial (up to 800 max. per system), Station Speed Dial (100 max. per station), and One Touch buttons. Station Speed Dial numbers and One Touch buttons are unique for each station and cannot be used by other stations.
Features Station Hunting Station Hunting A series of Directory Numbers (DNs) can be organized in groups in such a way that if a called [DN] is busy the call will try to ring another [DN] in the group. If that [DN] is busy it will hunt to a third [DN], etc. Telephones in the same department, voice mail ports and boss/secretary call coverage situations are typical applications for hunt groups. Hunt group members can remove themselves from the group by placing their station into the Do Not Disturb mode.
Features Station Message Detail Recording (SMDR) Station Message Detail Recording (SMDR) For each incoming, outgoing or tandem call, the Strata CTX can generate a record that includes details of the call, including the originating station or trunk, the start time of the call, its duration, authorization codes, etc. If a station user dials “911,” the Strata CTX will also generate a record at the beginning of the call as part of its internal notification that an emergency call is in progress.
Features System Fault Finding and Diagnostics Centralized Attendant One attendant can serve an entire Strata Net. Station users only need to dial “0” to reach the centralized attendant regardless of the node in which they reside. The attendant can reach any station in the network using its Network Directory Number. Trunks attached to any network node can be programmed to terminate to the centralized attendant and their source and calling party information will be delivered to the attendant’s display.
Features Transfer Event and System Administration Logs Events such as station buttons pushed or lines accessed are stored in an Event Log. All actions made by the System Administration user are logged. Both logs may be called up at a later time. Automatic Fault Recovery The system can automatically correct certain conditions detected during operation. This enables the system to continue operating normally without requiring correction.
Features User Programming Mode Transfer Immediate Call Transfer Immediate simplifies the transfer of calls for users of digital display telephones. With a conversation in progress, the display phone user presses the TRNS Soft Key and dials the transfer destination. The calling party is placed on Consultation Hold, the call immediately transfers and the transferring phone returns to idle. This feature does not apply to network calls.
Features Voice or Tone Signaling • One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. • Background Music – Users can select the music source (up to 15 sources) that will play on their telephone’s speaker when they activate the %*0 button. • Ring tones – /LQH and [DN] button ringing tones can be changed to one of four different tones. These tones apply to direct or transferred incoming calls from outside lines, not internal calls.
Features Volume Control Toshiba Proprietary Integration Toshiba proprietary integration provides the highest functionality between the Strata CTX and a Stratagy voice processing system. Toshiba proprietary integration requires the BSIS interface for control signaling between Stratagy and Strata CTX. Toshiba proprietary integration is required to use Stratagy voice processing system’s support the features of Call Record to Voice Mail and Voice Mail Soft Keys.
Appendix – Specifications This appendix includes detailed information on the items listed below. The sections in this appendix apply to both the Strata CTX100 and CTX670, unless otherwise stated.
Appendix – Specifications CTX100 Power Considerations CTX100 Power Considerations The power supply in each CTX100 Base and Expansion Cabinet furnishes power to all of the stations and some of the interface peripherals (see Table 18). The primary AC power for each cabinet is 120VAC.
Appendix – Specifications Reserve Power Reserve Power Two or four customer-supplied 12VDC reserve batteries (80 ampere-hours max.) can be connected to either system to maintain normal operation during a power failure (see Tables 20~23). The batteries are kept in a highly-charged state by the power supply’s battery charger and must be connected when the system is operating normally.
Appendix – Specifications Hardware Compatibility Hardware Compatibility PCB compatibility for the Strata DK280, DK424, DK424i, CTX100 and CTX670 systems is shown in Table 24.
Appendix – Specifications Hardware Compatibility Table 24 Hardware Compatibility (continued) Category Unit Name DKSUE424 Expansion Cabinet Conduit Connection Box Battery Distribution Box Power Strip NC X NC X CHSUE112 NC NC X NC X NC NC NC Data Cable for Strata DK424 Expansion Cabinet X = Compatible NC Data Cable for CTX670 Expansion Cabinet NC X NC X Data Cable for CTX100 Expansion Cabinet NC NC X NC X NC NC NC BPSU672 (120VAC/208VAC/240VAC power supply) NC X NC X
Appendix – Specifications Public Network Requirements Public Network Requirements The PCB requirements for connecting to the public network are shown in Table 25. Table 25 PCB Network Requirements PCB/Interface Facility Interface Code Network Jack Ringer Equivalence Universal Service Order Code RSTU3/RDSU1 (Off-premises Station) OL13B (RSTU3, –24V) OL13C (RSTU3, RDSU with R48S-48V) RJ21X N/A 9.0F RCOU/RCOS2 (loop start line) 02LS2 RJ14C/RJ21X (all others) 0.
Appendix – Specifications Station Loop Lengths Station Loop Lengths In a single site installation, the Base and optional Expansion Cabinets must be placed within the allowed maximum distance of each other as designated by Table 26. Station Loop Lengths1 Table 26 Maximum line length (24 AWG) Mode 1 Pair 2 Pair 1 Pair plus external power 2 DKT3000 or DKT2000series3 DKT with BVSU or DVSU DKT with 1000 ft. (303m) BHEU or HHEU DKT with BPCI DKT with BPCI + BHEU 1000 ft. (303m) 1000 ft.
Appendix – Specifications Standard Telephone Ringer Specifications Standard Telephone Ringer Specifications Specifications for standard telephone ringers appear in Table 27. Table 27 Standard Telephone Ringer Specifications RSTU3 or RDSU Ring voltage 80V RMS sine wave Ringing capability RSTU3: 3.0 REN per circuit RDSU: 1.5 REN per circuit RSTU3 Message Waiting voltage -90 VDC/one telephone per circuit (max.
Appendix – Specifications Station Dimensions Table 29 Station Dimensions (continued) Device Width Depth Digital Single Line Telephone (DKT3001) 4.0 inches (101.5 mm) 5.9 inches (150 mm) 9.3 inches (235 mm) Add-on Module (DADM) (3020 model) 3.5 inches (88 mm) 2.8 inches (70 mm) 9.3 inches (235 mm) Direct Station Selection (DSS) Console (3060 model) 3.5 inches (88 mm) 8.1 inches (205 mm) 9.3 inches (235 mm) Handset with Handset Cradle (BATHC) 2.9 inches (73 mm) 2.8 inches (71 mm) 9.
Appendix – Specifications System Tones System Tones Tones which can be heard from speaker or handset are described in Table 30. Table 30 Call Progress Tones Tone Name 80 Conditions Ringing Cadence Prime Dial Tone Prompting to dial [DN] or access code or to press a feature button or to dial 9 + number. Secondary Dial Tone Prompting to dial [DN] or access code or to press a feature button, with someone on Consultation Hold. 350/440Hz continuously On.
Appendix – Specifications System Tones Ring tones are described, along with their cadences in Table 31. Due to the limitation in the tone generation algorithm, the listed tone duration is slightly different from the actual one. Table 31 Ring Tones Tone Name Description Ringing Cadence External Ring 1 Incoming line call from external party (low pitch tone). 500/640 Hz, 1 sec. On, 3 sec. Off, repeat. External Ring 2 Incoming line call from external party (medium pitch tone). 860/1180 Hz, 1 sec.
Appendix – Specifications System Tones 82 Strata CTX General Description 11/02
Index A ABR license control, 4, 7, 8 account codes, 37 ACD license control, 7 server, 7, 38 ACTU, 2 add-on modules, 37 capacities, 11 ADKU, 17 advisory messages, 37 AETS, 3 alternate answer point, 37 AMDS (modem), 3 analog hold, 55 ANI, 13 ARCS, 3 attendant centralized, 66 attendant console, 7, 33 automatic busy redial, 38 call distribution (ACD) server, 38 callback, 39 camp-on, 44 hold, 55 release from hold, 40 release of incoming call, 40 automatic camp on, 64 B background music, 2, 6, 40, 59 base cabin
Index D~I connectors, 36 consultation hold, 56 continuous DTMF tone, 47 cordless digital telephones, 32 DKT2004-CT, 11, 33 DKT2104-CT, 32 CSTA, 33 CTX attendant console, 7, 11, 33 CTX WinAdmin, 2, 6, 47 Customer Supported Telephony Application (see CSTA) D DADM, 30, 37 DDCB, 36 DDSS, 30 delayed ringing, 48 destination restriction, 49 destination restriction level (DRL) capacities, 14 diagnostics, 66 dialed number identification service, 49 DID, 19, 49 lines, 12 digital add-on module, 30 single line teleph
Index J~R ISDN, 35, 44, 56, 65 basic rate interface unit (RBSU) subassembly (RSSS), 19 BRI, 12, 57 PRI, 12, 57 J join button, 46 L large-scale intregrated circuit, 2, 6 LCD telephones, 28 least cost routing, 57 license control, 4, 7, 8 line buttons, 13, 57 line capacities, 12 live system programming, 58 loop start CO line interface, 20 subassembly, 20 lost call treatment, 58 LSI, 2, 6 M maintenance Strata CTX WinAdmin, 47 maintenance modem, 2, 6 MDFB, 35 memory smartmedia, 2, 6 message waiting, 58 modem
Index S~V remote maintenance Strata CTX WinAdmin, 47 REMU, 20 repeat last number dialed, 62 RGLU2, 19 ring over busy, 62 ring tones, 14 RMCU, 19 routing patterns, 65 RPCI-DI, 31 RPTU2, 20 RRCU, 9 S simplified message desk interface (SMDI) see SMDI smartmedia, 2, 6, 66 SMDI, 3, 4, 7, 8, 69 SMDR, 3, 7, 65, 66 speaker OCA stations, 14 off-hook call announce, 31 speakerphones, 28 speed dial, 14, 63 standard telephone, 12 station automatic release, 40 station buttons, 13 station hunt groups, 14 station message
