Digital Solutions Division Standard Telephone User Guide February 2006
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Contents Introduction Organization....................................................................................................................... iii Conventions ........................................................................................................................iv Related Documents/Media..................................................................................................iv Chapter 1 — The Basics Ringing Patterns......................................................
Contents Chapter 2 – Advanced Operation System.............................................................................................................................10 Station .............................................................................................................................10 Call Forward Categories .................................................................................................11 Call Forward Settings .......................................................
Contents Chapter 2 – Advanced Operation Index ......................................................................................................................................
Contents Chapter 2 – Advanced Operation iv Strata CIX Standard Telephone 02/06
Introduction This guide provides operating instructions for standard analog telephones connected to a Strata CIXTM system. Organization This guide is divided as follows: • Chapter 1 – The Basics provides descriptions and operating procedures for all of the features available with standard analog telephones. • Chapter 2 – Advanced Operation explains how to use the features which are available on the standard telephone.
Introduction Conventions Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Arial Bold Represents telephone buttons. shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Delete+Enter.
The Basics 1 This chapter shows you the basic operation of your standard analog telephone. Notes • A representative in your company is assigned as the CIX System Administrator for the Strata CIX telephone system. The CIX System Administrator is responsible for assigning telephone features. Be sure to check with your CIX System Administrator and make sure you know which features are enabled on your system. • The feature access codes, such as #408 on page 3, can change if they are reprogrammed.
The Basics Flash Flash The term “flash” is used in a number of feature instructions. Since many standard telephones have a Flash button, this guide assumes that you have one. If your standard telephone does not have a Flash button, perform the following to “Flash the hookswitch.” ä To manually flash the hookswitch, while on a call, press the hookswitch down about 1/2 second, then release it. You should hear dial tone after doing this.
The Basics Making a Call ä To override outside line preference and access internal dial tone, press ** Example: Go off hook and press ** to get internal dial tone and then dial the extension. Note ** is the default used to override CO Line Preference and get internal dial tone. Check with your System Administrator if the default has been changed. Making a Call ä Lift the handset, then dial the number. A line may be automatically selected or you can manually choose a line.
The Basics Call Transfer Turning On/Off Message Waiting LED on Another Extension If you call an extension and it is busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press 7. The Msg LED flashes red on the called phone. 3. Hang up. The Msg LED on the called telephone flashes until the called party presses the flashing Msg button - which calls you back. 4.
The Basics Conference Calls Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established, the Master exits the conference, and the first station to have been added to the conference becomes the Master.
The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one phone call. ä To add Voice Mail to a conference call (performed by Conference Master) 1. Press Flash to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference.
Advanced Operation 2 This chapter gives you instructions on using your telephone’s advanced functions. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.
Advanced Operation Account Code Calls Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ä To dial using Forced Account Codes 1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account Code. 2.
Advanced Operation Automatic Busy Redial Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some phones on your system. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. ä To activate Automatic Busy Redial 1.
Advanced Operation Call Forward 3. When the called station or outside line becomes idle, your telephone rings. 4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the callback from being cancelled. After you answer, you hear success tone. If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call. Your request is not cancelled.
Advanced Operation Call Forward Call Forward Categories • Call Forward Any Call – Forwards any call, whether an internal call or incoming line call. • Call Forward - Incoming Line – Forward incoming line calls only. • Call Forward Any Call - Set for Another Station – Enables you to forward all calls for another telephone within your telephone system.
Advanced Operation Call Forward Call Forward Procedures The following table contains Call Forward Button sequences. You can do a Call Forward function by one, entering the button sequence as described, or two, programming a flexible button to perform the sequence. See “Call Forward Procedure” on page 12 for instructions on programming a flexible button. Some Call Forward features require a Pass Code entry. Use the following procedure to change your Pass Code.
Advanced Operation Call Forward Table 1 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Calls All Calls Lift handset, press #6013 (Tone) + Dest. No. + # (Tone) Busy Lift handset, press #6023 (Tone) + Dest. No. + # (Tone) No Answer Lift handset, press #6033 + Dest. No. (Tone) + Timer + # (Tone) + # Busy No Answer Lift handset, press #6043 + Dest. No.
Advanced Operation Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.
Advanced Operation Call Pickup Call Pickup You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. Group Pickup Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing stations that are in your group or in other groups. This feature does not pick up held calls.
Advanced Operation Call Waiting Table 2 Call Pickup Feature Codes (continued) For Calls On Hold: Dialing Description Local Retrieve #5#71 Picks up a call held on the telephone from which it is dialed. #5#72 + Primary Retrieves a call held on the telephone specified extension number. Remote Retrieve Outside Line Retrieve Directed Extension Retrieve Ext. No. #5#73 + Outside Line No. (1~128) #5#74 + Ext. No.
Advanced Operation Direct Inward System Access Direct Inward System Access Outside callers with touch tone phones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CIX System Administrator for more details. 1. From outside the system, dial the public telephone number assigned to DISA. The call is answered and you hear CIX dial tone. If you do not dial within 10 seconds, the line disconnects.
Advanced Operation Door Lock(s) Setting DND for Another Extension ä To activate DND for another extension ä Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone. ä To deactivate DND for another extension ä Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone).
Advanced Operation Door Phone(s) Door Phone(s) Door phones can be used to call telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones varies by Strata CIX system, with up to 24 as the maximum for larger systems.
Advanced Operation Emergency Ringdown ä To call from a door phone 1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in system programming). 2. When answered, speak at a normal voice level in the direction of the door phone. Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination.
Advanced Operation Override Calls Do Not Disturb Override Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode. OCA is possible to DND stations from stations that are programmed for DND Override. ä To use DND Override ä After reaching a station in DND mode, press 2.
Advanced Operation Paging Class of Service Override By dialing a Class of Service Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original Class of Service is applied. This allows selected users to override restrictions that are placed on any telephone in the system. ä To perform Class of Service Override 1. Access an outside line. You hear dial tone. 2.
Advanced Operation Paging ä To make a Group Page ä Lift the handset, press #31 and enter the group number (01~16). Answering a Page ä To answer a Group Page, lift the handset, press #5#35 and enter the Group number. ä To answer an External Group Page, lift the handset, press #5#36 and enter the Group number. All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.
Advanced Operation Privacy Privacy Privacy controls the ability of more than one person to use the same extension or outside line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons.The application of Privacy to individual telephones is controlled in system programming. By default, the system is private.
Advanced Operation Speed Dial Make a Call Using Speed Dial 1. To begin a Speed Dial Call, press *. 2. Then, dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999. Store a Station Speed Dial Number ä To store a Station Speed Dial Number using an Access Code 1. Dial #66. You hear Entry Tone. 2. Dial the Station Speed Dial number (100~199). You hear Entry Tone.
Advanced Operation Speed Dial Long Speed Dial Numbers Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits. If you exceed 32 digits, the excess are stored in the next higher area and consume the next sequential Speed Dial Number. You can dial the entire string by entering the original Speed Dial Number and all digits will be sent, including those in excess of 32. If that were Speed Dial Number 100, Number 101 would no longer be available.
Advanced Operation Uniform Call Distribution (UCD) Uniform Call Distribution (UCD) Note This feature requires CIX R4.0 software and above. Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in response to a prompt.
Advanced Operation Voice Mail - Direct Transfer Login/Logout Login/Logout can be activated by an access code. The default numbering plan is shown below. Access Code Feature #6061 Login - from Agent Station #6062 Logout - from Agent Station #6161 + DN + # Login - Agent Station (DN) from another station #6162 + DN + # Logout — Agent Station (DN) from another station where DN = the Directory number of the agent station.
Advanced Operation Feature Access Codes Feature Access Codes Enter the sequence shown in Table 4 for the particular feature that you want to use.
Advanced Operation Feature Access Codes Table 4 Feature Access Codes (continued) Feature Feature Access Code Sequences Call Forward Any Call - Set for Another Station All Call Lift handset, press #6012 + ext. no. + Pass Code + # + Dest. No. + # Busy Lift handset, press #6022 + ext. no. + Pass Code + # + Dest. No. + # No Answer Lift handset, press #6032 + ext. no. + Pass Code + # + Dest. No. + # + Timer + # Busy No Answer Lift handset, press #6042 + ext. no. + Pass Code + # + Dest. No.
Advanced Operation Feature Access Codes Table 4 Feature Access Codes (continued) Feature Feature Access Code Sequences On hold - Outside line Retrieve Lift handset, press #5#73 + Line on hold On hold - Directed Extension Retrieve Lift handset, press #5#74 + Ext. No.
Advanced Operation Feature Access Codes Table 4 Feature Access Codes (continued) Feature Feature Access Code Sequences Paging Page All Groups #30 Page Individual Groups #31 + Group Number Emergency Page - Individual Group #38 + Group Number Emergency Page - All Groups #37 Answer Page - All Groups #5#35 Answer for External Group Page #5#36 + Zone Number Repeat Last Number Dialed *0 #66 Speed Dial Register *1 + Index Number (00~99) *2 + Index Number (000~099) *3 + Index Number (100~199) *4
Index A about this book conventions, iv related documents, iv access codes, 29 account code, 29 calls, 7 forced account codes (verified/nonverified), 7, 8 voluntary, 8 all call page, 23 analog hold, 14 answering a call, 3 attendant console, 29 automatic busy redial, 29 callback, 9 callback cancel, 29 B background music (BGM), 29 busy override, 20 C call forward access codes, 29 any call, 11 Strata CIX Standard Telephone 02/06 definitions, 11 pass code, 12 station, 10 system, 10, 30 call hold, 6 call pa
Index E~V E P emergency call, 31 page, 23 emergency ringdown, 20 executive override, 21 paging, 15, 22 access codes, 32 pass code, 12 pick up group calls, 15 privacy, 24 override, 22 private network access, 31 F feature access codes, 29 flash, 2, 31 flash an outside line, 2 forced account codes (verified/nonverified), 7, 8 G group pickup, 15 H hold, 6 analog, 14 M repeat last number dialed, 32 ringing patterns, 1 S speed dial, 24 access codes, 32 start application, 32 T transfer, 4 travelling cla
