Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide CTX TRAINING GUIDE ____________________________________ ___________________________________ 2005 Telephone Quick Reference 1 .
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide Welcome to the DKT3000 Series Training guide Welcome to the DKT3000 Series training class where you will learn the basic functions of using your new telephone as well as its advanced functions. By the end of this class you will understand how to use your telephone to its fullest capabilities. You will learn the following: ♦ The structure of the DKT3000 series telephone and keypad.
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide Introduction to your telephone and keypad 1. Handset – For inbound or outbound calls lift handset to communicate with the called or calling party. 2. Hot keypad – The hot keypad enables the digital telephone user to begin on hook dialing with out pressing a line or extension /intercom button. 3. Message Button - This button/light has 3 functions: • When you have voice mail message this light will blink.
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide 7. Hold - This button is for placing an outside or inside caller on hold. 8. Volume - This button has 2 functions: • Adjust your ringer volume by pushing the up arrow to raise the volume or pushing the down arrow to lower the volume when the phone is in an idle state.
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide The DKT3000 Series #1 Handset LCD Display #12 soft keys #2 Hot Key Pad #11 Key Assignments #3 Message Button #10 Speed Dial #4 MIC #5 Speaker #9 Redial #6 Conference Transfer Telephone Quick Reference 1 .
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide Answer Calls There are 2 ways to answer calls with the DKT3000 Series: Option 1 - Use the Handset by picking it up. Option 2 - Press the speaker button and talk through the speakerphone. Option #1 Telephone Quick Reference 1 .
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide Voice Mail Using Key Pad When the light is blinking next to your Msg button it means you have voice mail. There are 2 ways to retrieve your voice mail internally: 1. Press your Msg button (1a), enter your pass code on the keypad and press # (2a). 2. Press the 6 (1b) on your key keypad, enter your pass code and press # (2a). Listen to the options.
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide Transfer Calls Follow these steps to transfer calls to an ext. or directly to voice mail. 1. While on the call press the Cnf/trn button. The light next to the line you’re on will then blink and you will hear a dial tone. 2. Enter the extension you wish to transfer the call to, announce the caller and hang up. The caller and the person you transferred to will then be connected. 3.
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide Conference Calls Step 1 - While on a call, press the Cnf/Trn button. You will then hear dial tone and the light next to that line will blink. Step 2 - Call another ext. or if contacting an outside line press 9 and the number. Step 3 - Once the other party answers, announce the caller and press Cnf/trn again to connect all parties. To have additional parties on the line, follow these steps for each caller.
Toshiba Business Communication Systems Telephone and Voice Mail Orientation Guide To program Personal Speed Dial: 13. From your phone Dial #66 14. (You will hear confirmation tone) 15. Dial 100-119 (20 speed dial codes) more can be added if needed 16. Dial 9+Phone number then press # 17. (Remember to put 1+Area Code for Long Distance) To program System Speed Dial: 1. From a predetermined phone (Reception Phone) 2. Dial #66 (You will hear confirmation tone) 3. Dial 200-799 4.
