Toshiba VP Systems Configwation Manual Table of Contents Chapter 1 Understanding #- Configuration 1.1 uw~~ticnl 12 1.3 1.4 1.5 1.6 I.7 Fbsachin~ Uw Toshiba VP System ....................................................... .................................................................... -%m (Jonventi#s FCC EnterlnQ I............. ..- .................................... DesuiptimOf W~uratiTW ..................................................... lntemlatimshipAmmQT~ ....... ..-.....................
j Table of Contents (continued) Chapter 7 Custom 7.1 7.2 7.3 Prompt Table Uming the CUSOM PROMPTTable ............................................. How tha CUSTOM PROMPT Table WC&S ................................................ How to Ccdgure the CUSTOM PROMPTTW ........................................... Chapter 8 Daylight.Saving 8.1 8.2 - -8.3 10.1 10.2 10.3 Udrstanding~DTMFlNTTable HowtoCmfiguretheDTMFlNTTable ISTY Checking During Cmfigmation FirstDigit Table ., Umhstanding the FlR.
Table of Contents (continued) section Descdcdon Pam Chapter 15 Names Table W&standing the NAh4ES Table ...................................................... liowtheNAMEST~isUsed ...................................................... HOWtOOXlfi~~NAMEST~ .................................................... 15.1 152 15.3 Chapter 16 Numbering 16.1 l62 -. NUMBERING NUMBERING 15-l ..15- 2 15-3 Plan Table ..a Pun TW fcx Multi-Cabinet Netwcxkirg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents (cmtinuecf) Chapter 23 Translation Table I.k&ea&n~ the TFtANSlATlON TABLE ......... ..*...................-.-.~~.........~-, How the TRANSlATlON T&b is Used .............................. ..-.......-.~......~How to bTfiQm the TRANSUTION Table ............................................. 23.1 23.2 23.3 2 23-3 Chapter 24 Trunk Group Table 24.1 . -24.2 24.3 - Lhc%enSn~ the TRUNK GROUP Table ..................... . ......................... HowtbeTiunkGmpTable~Used .....................
Toshiba VP Systems Configuration Manual Table of Contents - Figures l Chapter 1 Understand*ing Configuration l-l l-2 Tablehtemala&nship!sforh4aibcues, PcfkandTfunks . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-... Ncfmal~lFlc4f . . . . . . . . . . . . . . . . . . . ..*.............................................l-ll . . . l-10 Chapter 2 install -i-j - O&rofQuest~andkscciat~TabksinthelNSTALLProgam . . . . . . . . . . . . . . . . . . . . . . . . . . .
ToshibaVP Systems Confjgurafion Table of Contents Table - Tables Pa+ DeScriDtkm Chapter 1 Understanding l-l Manual Twmird CWnmuntith ccmedms Configuration l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-5 Chapter 3 Update 3-l - ~ UPDATE,Ab&&atiom,VaIiiCom~andMcdii~ . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..e...m 3-6 Chapter 5 COS Table 5-l 5-2 00s Atmutes . . . . . . ..-..............-...............-...............-..
IUNDERSTANDING - 1.1 1.2 1.3 1.4 1.5 1.6 1.7 CONFIGURATION Chapter Contents U~i~~guration .......................................................... F&aching the Ttiiba VP System ....................................................... .................................................................... lksurhgmty Maintenancs .................................................................... ~mini~tive......................-..........-...............................~.l~~...............--.-..........
INTRODUCTION This chapter presents an overview of the configuration process, including conventions for entering information via a directly co~ected or remote terminaI or teleprinter. A description of all dition tables and their interrelationship follows. The section on system secu&y details how to assure that only authorized people have access to the Tshiba VP System software. AM included is a section on ampleting your use are at the end of the chapter. the configuration forms.
Quick Reference Guide UnderstandingCon&uration Descrlptton - - ~ The ToshibaVP System Software Operating System - Indicated by the @ prompt Controls all real-time telephony fknctions as well as diagnostics, systemactivity, and the 4kction and repxting of data. INSTALL Program - Indicated by the : prompt In order to crate the ‘lbshiba VP System database, the program asks a series of questions and then places the replies into the various umfiguration tables. UPDATE Program - hxilcated by tie .
UNDEFLSTANDING UNDERSTANDING 1.1 CONFlGUFMlON l-1 CONFIGURATION The Tmhiba VP System’s software provides the means of tailoring a lbshiba VF’ System for spxific customer needs and applications. ‘The software confiition process is done via a terminal, either remotely or directly connected to the T& VP System cabinet. The conftmtion database is created and maintained as a series of tables. Each table contains .‘specifk information affecting the T~hiba VP System’s operation.
l-2 configudwl hkmJal m j.2 REACHING THE TOSHIBA VP SYSTEM kcess to the Toshiba VP System is through a krminal cixmcted. AnystandardASCII-tylxterminalmaybeused. Configuratkm Application Terminal (C/X). which may be either directiy cc remotely l%eVPlOOmaybensedwithaPC The terminal can be connected to the specified Tmhiba VP System’s serial port by a X3-232 cable. A modem+cluipped terminal may be used to call into the Ta VP System’s integral mcdem (on the CPU card) from a remote locatb.
UNDEF?STANDlNG CONFIGURATION w l-3 ASSURING SECURITY ‘1.3 Password protection assures that only authorized vns VP System software. are allowed to access the ?bshiba I&words are not set by the manufactures. To assure the security of the qstem, immediately set passwords for all levels. kzwords are changed from the terminal at the Operating S$tem level @ ~~~P~~ mrds can contain up to eight alphanumeric characters.
be run from this password level. Reports can be listed and clearexi. Bble entries may be m&ed, added, or deleted from UPDATE. Only the Admi&tmtive and Report words may be set at this 1eveL At the @ prompt type: PASS A cnew passworb For example, @PASS A Wl.743 where ‘WIL?43” is the new Admin&mtive password. - . n Report This level allows the LLST and CLEAR commands to be used for the Hardware Error ‘IWe, Pe& and all reports.
UNDEMANDING 1.4 CONVENTIONS CONFIGUFVJION m l-5 FOR ENTERING INFORMATION %ble l-l show the prompt conventions used to indicate which program is communicating with the terminal. Information is typed at the appropriate prompt. After fzch response is complete, press -1 .*send the information to the Toshi3x VT’ System. Table 1-l Terminal Co ttmunkdons Toshiba VP System Prompts to Conventha Desa.iption @ .. Operating System Level prompt. . Prompt for command during UPDATE program.
D While in INSTALL UPDATE Lf a mistake is made after pressing mj it later with the UPDATE program. lave it alone. C&-ra EXIT ~a~e~~e~d~~t~rnu~~ouble~~~~or~~ interruption w exit the progrnm. When INSTALL is resumed start again from the beginning or continue from where exit was l Q-P@J* At the colon (:A type A message displays indicating the exit, and the instz&ation is suspenda The Operating System (@prompt) is displayed. n While in UPDATE MODIFY Use the MODIW changes.
UNDERSTANDING . .5 DESCRIPTION OF CONFMJFIATION CONFGURATION m TABLES The &tdBSe is composed Of different types Of iIlf~tb& Called t&IS.
INTERREIATIONSHIP 1.6 AMONG TABLES Fme l-l shows the interrelationship of tables used to determine port and mailbox mntrols Note how the COS (Class of Service) in lxxh the USER and PORTS Tables is used to index into the 0the.r tables. 73e COS may be assigned attribum The attributes czmtrol what fkatur~~ have been added, deleted, or altered for the COS they apply to. l’%e changes caused iq these auributes are in effect all tbe time for the mailboxes using them. .
UNDEMANDING CONFIGUFIATION l-9 USER Table also allows for digit translation. For mple, qq a, and the T-h&a a caller may enter mailbox number VP System may dial extension 2345. When a mailbox is not associated with an extension (nothing to callh it is a Mailbox-Only. The extension entq in the USER Table is “W for %o extension.” n Checking the Ctass of Service .‘- The Tmhiba VP System looks at the Class of Service (COS) for the mailbox called to* determine how to handle the call.
VIC FlRSI’DlGlT contains length ‘Khblc the first digit and of valid mailkx 0 It is checked when a mnilbox is CJJIIC~, l3ubCOShua 1 0nc-l0-0M com4~tilw 2 &%LJi Thbb 6 There are 126 , SCHEDUIE lhbles. Dach SC1 IWXJ1.E . .a., . -,.A” A”“... t,“,,,“..
IJNDEFSTANDING CONFlGURATlON l-11 m nz? The seven system tables shown above are the principal tables that detetie the operation of ports, trunks and mailboxes. ‘IIe SYSTEM PAFLUEER Table, not shown here, contains. Tdma VP s)zal-m F+e4eaw5.3 May.
1.7 USING THE CONFIGURATION PACKAGE How to Use the ConfIguratIonPackage 1. Write a brief description of the application. Drawing a block diagrammayhelp. Includein the diagram: l l l 2 The companygreetingfor each Tbshiba VP System port. The attendant, intercepk or persona3 a&stance position where callers wil! he directed if they enter nothing or have rotary dial . l The answering mode for each port group. l The different types of mailboxes.
tJNDERSTAJ4DltJG CONFGURATtON l-13 6. Collect mailbox information- For each maiWq determine the ezension number/digits b dial, and COS. Copy blank Mailbox Info~tion forms as needed- Use Mailhcjx Information -. SM for maiboxes requiring notation: attendanthntmxp~ greeting etc Use hfailbx Information - Standard, for standard mailboxes. 7. Determine number of different COS for mailbox& forms as needed. Cw as many blank COS for Mailboxes l 8.
Toshiba VP System Installation for Toshiba VP System Installed vPloo,vP3ooqvP3oo Installation Date Phone System Manufacturer Model Company Name System ID NumberNumber of Ports Alarm Number Forward String ON Forward String OFF Sofhvare Options Purchased What SystemParameters are customized? ToshlbaVl’Sysmns iSebase5.3 May.
I COS for PORTS Description: AlTRIBUTES isk==== I Intercept Mailbox 2 Comoanv Greetino g Times to Retry on Busy 10 18 26 Use Alternate Next Mailbox Atio Transfer 27 Message valid mailbox) Mailbox Transfer X0ti.
. PDL COS for MAILBOXES CSTAT cos T&lo q Description: AlTRIBUTES - - TIME PERIODS- , 25 26 Oulck Auto Greeting Transfer 27 Message 28 Announce with Calls Actbation NO to A&stance NO Auto Transfer NO to Intercept NO .
, TdllbaWsFaems RdEese5.3 May.
COS Description Schedule 12345678D Tables.
COS Description Schedule I I 2 3 4 5 Toshba wSj%wm ?ables 6 7 ikbea305.3 8 D May.
Schedule Tables COS Description I I I I I I I 1 I I
COS Description ::::I26 326 ‘.
, ‘
- - 12 45 46 47 VP 300 MAXIMUM 48 For VP 300 syskm-s DESCFWT~ON.
Integration 1 Unit 1 -------- lhe&pearances= Port# ---p---~~~--~~~ p--p---- Message Waiting: Y/N Link 1 Y/N tink2 cos for Message Waiting = Integration Unit 2 tine Appearances Port # = - - - - - - - ---p---p -----p-p -------- Message Waiting: .~-.
2 INSTALL .‘- Chapter Contents - se&ion Descrbtlon 21 22 UWerstaMing INSTALL .............................................................. Using INSTALL ..................................................................... Entering INSTALL ............................................................. Exiting INSTALL ................................................................. Answering the Questicns ........................................................... Questions Fcx Other Phcne Systems ....
INTRODUCTION t Ais chapter explains the KNSTAJL program and gives specific instructions for using them Information entered during the INSTALL program instructs the Toshiba VP System, how to prccess calls and handle messages based on the customers’ call processing applicaticsn. +*‘I?& chapter uxksins the questions in the INZALL program. Some questions p&ain only to opional feature packages. If the Toshlb VF’ System is not equipped with an option, qu&ons associated with that option are not displayed.
Quick Reference Guide ,‘- INSTALL Program - Enter INWAll Reinstall Command Descriptfon @IN Usedto install a newTahiba VP System. @IN ReinstaIlan existingmern. Clearstablesandmessages. Choicesfor preloadingtablesinclude:ALL TmLES, USER, DISTRlBUTION LJST, and COS Tables, Enter UPDATE program while in the 1NSlALL Program : : : : .A .D .M .
UNDERSTANDING 1 INSTALL INSTALL displays messages and questions on the terminal. You respond to the questions by using the keyboard Press the 1x1 key to enter the data when you have completed each entry (on wme termids, this key is marked Eb Some questions, such as What is the PBX manufacturer?” are followed by a list of ch&es. Type the number corresponding to your choice. If the answer you need is not on the list, choose “Other” or “NoneW as appropriate. -- -.
2-2 Configuration INSTU hbwal Question b C TluNsFfzRINlT reconnect-RNA recomw-t-BUSY tmnsfer axnpkte d e AIZ’ERNATEXFER reconnect-RNA recomxct-BUSY tmlskr amlpkte f PBX I?4’ITCODE -sp33 , F - L FIgwe ltshltm VP s).-slern¶ -5.3 2-l Order May.
PORT Maii ilteqt Company Greeting hfailtc~~ Call Bk&ng Number Max Smgk Digits for Menu Prefkt Digits for Menu Pre6x Extension Number Rings Before no Ansucr T’imesto Retry on Busy Next Ma.i.i AuwTiansfer to As3anc.
2-4 CoRfiglJl-aionh&lnual 2.2 USING INSTALL U~~e~~w~~~ganewT~~~ern.~~~~~ question, referring to the Te VP System confiition customefs~~nfigurahn~ package you mmpleted for the ,*- B Entering 1NSTALL FollowthedireUionsintheI?asfaUaZ&xzandM fzianmue manual - INSTXLLATlON, Conntig Tw to connect your terminal to the VP 3CWVP 300 cabmet.
M Exiting INSTALL When the program is compIeta INSTAIL prompts Answer Y to copy all the data onto the configuration diskette as a backup. Tb exit before you are done with IN!XALL at the colon (z) type the followings .E Exiting (. E) saves the portion of the completed ax@uration to the hard disk. You can continue the INSTAU later from where you left off, or you can start the IIKIALL over. Refer to the Exiting Early and Resbrting or Continuing section of this chapter. 7dllbaWsysurn Rhaw5.3 uay.
.! 2-6 configu&on Mm& e D Answering the Questions During an hstallation, it is rammended you have your completed T~hitxa VP System axQuration package to refer to- l3e con&uration package supplies you with the information you need to answer the questions A blank confiition package can be found at the end of the UNDERSTANDING CONFIGUIMTION chapter in this manuaL ’ Jh this section each INSTALLquestion is listed with an explanation and example rpnse.
Enter the number cxu-responding to the manufacturer% name and press 1-j. If the name is not listed enter 0 for other and press l-i?ZFjj The models for each manufacturer are . listed. Select the appropriate number for that model phone -em or typz 0 for other. The list of telephone system mode1 numbers varies, depending on the manufacturer%&cted.
can be on or off premise. Include access codes, if neu%sary. Enter a D for a delay, after any aces codes you may use. (The length of the delay is determined by -em I%rameter 28.) EnteranEfor%xpectdialtone.~ Donotuseanyspaccs While the Tixhiba VP System is reloading after a power failure the ports can be fMed to an alternate answer point. Enter the code that causes incoming calls to ring at the alternate answer bcation.
Defme every ma&ox, including iudividual maikoeq information+mly mailhes greeting mailboxes, and distribution List pilot numbers. Be sure to enter &ercept mailboxes (numbers dialed when a caller does nothing or enters q for a&stance.) l3e wording of this instruction depends upon whether your mailbox and extension numbers match. If adding users in range, you cannot cross maiIbox or extension fti digit boundaries. Refer to the USER Table chapter. Enter an empty line when the last mailbox is defined.
Each @em port may be allocated to only one Integration Unit. Refer to the k&fafio~ - INTEGRATION, for details on the specifk integration you are M~e7uzncemanual =fkP-b- If (location name) does not have a SYSTEM, the next question is If (location name) does have a SYSTEM, the next question is: If the above question is answered N, refer to NETWORKING.
2-12 COnfigUEItiM hbWZt/ m tl3 Question 7 does not appear if the Lntta.Messa&g option k-not installed. For systems installed with Intmhkssaging li ax@uring extended mailboxes, when ftied with INSEX& enter the UPDATE program and MODIiV the type to extended mailbox - M DIST TYF’E. Fe systems installed without IntraM~w If configkng exiendecl mailboxes, when f&ed with INSTAI& enter the UPDAF program and ADD distribution lists.
‘Ihe ‘Ibhiba VP System obtains data from the INFORMMIONTabIes to determine how each po~andmaiIIxxproceses thecak TheCOSforeachportandmaiItmpohtsthe~. W Systemto the SCHEDULETableto determine which DFORMATION Table to use. For amsistenq andclarity,numberPORTINFORMATIONTables from 255 de~~&@g, and MALEsOX INFORhfATION Tables from 1 ascending. Defime at least one port and one mailbox PFORMATION Table. A default INFORkwrION Table must be enteredfor eveq SCHEDULETable(Question10).
2-l 4 Contiguntion Mawal Mailbox INFORMATION Table Indices The following indices are applicable to mailbox INFORMATION Tab& TddbaVP Z+JWTU B.a!ano5.3 W Index 3 appears if the Incoming Call Restriction option is installed. UY Index 4 and 5 appear if tl& .%ngle Digit Menus option is installed- v Question 5 is not asked if the previous question has no value. May.
D’ If 12 is NO, the following question is not asked. ET If 14 is 0, the following three questions are not asked. E? If the answer to question 14 is 0, the next hvo questions are not asked. E7 Index 21 is operational only if FIFO Queuing is installed.
2- 16 Ccmfigtmtim h&ma/ m D’ Index 23 is operational only if IntraM- W Index 25 is operational only if the Adaptive Integration option is installed.
INSTALL Save the amfiguration disk drive. on your back-up’configuration To restart the Toshii VP System, at the @ enters 2-17 diskette. Then, leave the diskette in the RESTA It is recommended you go into the UPDATE program and use the LIST axnmand to review the answers you just entered. You may also need to change some of the qstem parameter dues. Refer to the SYSTEM PARAMETER Table chapter in this manual. ” Ux! the UPDATE program to modify system parameters and set COS Attributes.
2-18 Coni’Tguratim Mmuai m 2.3 , .,’ CWESTiONSFOROTHERPHONE SYSTEMS I&all asks the following questions when your phone system manufbctnrer or PBX nmciel number isnotlistedillqmstion Ia. - - Enter the sequence of events when transferring a call prior to dialing the destination extension. For example, if you ‘Ylash,” wait for dial tone, then c%althe extension, type FE. (If the phone hookwitch is depressed xnornenta.rily, that is amidered a flash.
INSTALL m -4 INSTALL: 2-19 EXITING BEFORE INSTALL IS COMPLETE This section show-stwo merent examples of kaving and x-entering INSTAIL The fmt example shows what to do if you make a mistake during INSWLL and, instead of uxxcting it, ch~ to exit and start over. The second example shows what to do if you are intenupted during INSTALL and choose to stop temporarily and continue later.
2-xl GxfiglJratk3n A,lanud m Exiting and Continuing n If you start lNSAL.L and are interrupted, you can leave the program and continue later Corn where you left off. The fobwing example, starting at question lc, shows how. When you come back, type IN at the @prompt. Begin entering data where you left off.
All the information entered earlier was clear&. Begin with the first question. lf you answer N, none of the database tables are loaded. You will be required to answer all of the INSTALL questions If you answer Y, the Txhiba VP System preloads all of the @zrn amfiguration tables. ., When preloading, all configuration tables are loaded. However, if a feature has not w been purchased for the system, the table is not used.
2-Z mm Configumtion Mawat n Answering :Y ‘Y to Preload all Tables ..
INSTALL 2-23 m m W D Answering “N” to Preload All Tables Continues with questions as shown in INST.
z-24 con&watkM h4anual m Toshiba VP Syaemn Fl&eas95.
UPDATE .- Chapter Contents -Section Description 3.1 U&standing UPDATE .............................................................. UPDATECommands.. ......................................................... Usi- UPDATE ..................................................................... Getting R0ady .................................................................. ~~i~UPDA~.................-..............................................3kiting UPDATE ................................................
m INTRODUCTION UPDATE is used to make changes to database entries created through the INSTALL pqran~ chapter explains the UF’DATE program and gives speciiic jnstrutions for using the program.
Quick Reference Guide l UPDATE Program Command ~ Enter UPDATE Description Use to makechangesto existing~nfiguration @UP tables. Exits and saves information entered during session. If important change were mad& qstem confiition should also be backed up to the hard disk of the CM Enter whIIe : . A (table name) UPDATE in INSTALL : . D (table name) : .M (table name) While in the IN!Xti program, enter the UPDATE programm add,delete,modiij or list infotition-in a Configuration lhble. : .
UPDATE 3-l w 3.1 UNDERSTANDING UPDATE Adds, changes, and deletions of information are mmplished Use of UF’DATE does not impact system operation. n lWough the IPDATE program. UPDATE Commands The following commands are used in the WDATE program. To use the commands with each configuxatiort tabI& refer to the specifii table section of this chapter. LIST - Use LIST to print or display information stored in the Toshiba VP System database.
ADD and DELETE Use these commands to add or delete information currently stored in the various lbshiba VP System database tab&~ lb ADD, at the dot (.) prompt enter To DELETE, at the dot (.
3.2 USlNG UPDATE Tke Option Control Ch@ (CCC) contains the features the lbshiba VP System is equiw with. You cannot enter the UFDATE program if the OCC is not installed or if the OCC is generating hardware errors Refer t0 the IMuRiuion u& Mainrenance manual - HARDWAR~‘Option Control Chip, for more iuformation. B Getting Ready Refer to the~InsM&br and Mae manual - INSTUTION for instructions on conne&ng the termiual.
3-4 Gmffguralion Manual mm If “N” is entered, only the system htz&r displays. If you have made important changw.save them onto your disk&E. The current information replaces the previous information. lf you have made important changes, it is reaxnmended that you back up the system amfigumtion onto the bard disk drive of your CAE Refer to the f?uim and Mainfenuce manualPROCEDURES,Backuphcedures .: - . .
UPDATE 3-5 m B Using UPDATE Commands While using UPDAX at the dot (.), type in the first letter of the command you want to w a spaq then the name of the table you choose. Tie mm displays information asked for, or displays a prompt followed by a colon c) indicating it is waiting for additional information. .h INFO If a space and a question mark (?) is typed after the command and table name, thi -em displays ail of the HELP prompts to guide you though the procedure.
Table 3-l UPDATE, Abbreviations, COMMAND BU.WNFORMATION 4wA Valid Commands AFJBREV BUS NOT-~-W- I-PA WAT CUSOM-PROMI’I’S DATE DAYLIGHT SAVING TIME DISTRIBUTION DTMFINT FIRSTDIGXS HOLIDAY lNFORMATION LOCATION NAMES NUMBERING-PLAN PORTS PREFDC-DIGITS PROFILZ ROUTE SCHEDULE SLOTS l SYSTEM -PARAMETERS I-RANSIATION TRUNK GROUP USER USERS and Modlflers MODIFIER mw [AmUTES] C!STA uf M JJ4.A WPA WA L LD?A WD?A uftn.4 Lwn-4 WSA L LMDA WA cm DATE DST DIST DTMFINT PlHw +.
n Using UPDATE while in the INSTALL Program WhileintheINSTAU program, you can enter the UPDATE progmm to add, delete, modi@ or list information in Confiition Bbles. ~e~p~~~a~on~)wh~~~~~gfora~~Yon~~a dot (.), which is the UPDAIE mxnruand, followed by A (ADD), D (DEiLElTE),M (MODIFY) or L (LIST) fokived by the name of the table you w-ish to alter. The INSTALL prqqam puts you into the UPDAn program.
3, UPDATE .- Chapter Contents Paw Section DescriDtion 3.1 Ur&&anding UPDATE .............................................................. UPDATECommar?ds.. ......................................................... .................................................................. Using UPDAE ................................................................... Galting F&&y Entaring UPDATE ............................................................. Exiting UPDATE .......................................
INTRODUCTION UFDATE is used to make changes to database entries created through the INST~ program. T&is chapter explains the UPDATE program and gives specifii instructions for using the program. .*- T-W.Sysmca Rekuw5.3 Ma).
Quick Reference Guide +*- UPDATE Program Command - - - Enter UPDATE @UP DescxipUon Use to makechangesto existingo3nfiguration tables im ExItUPDATE .E Exits and saves information entered daring session. If important changes were made, qstem confiition should also be backed up to the hard disk of the CAT. Enter UPDATE while In INSTALL : .A (table name) : . D (table name) While in the INSTALL program, enter the UPDATE program to add, delete, modify or Iist information in a Configuration Table.
UPDATE 3-l m 3.1 UNDERSTANDING UPDATE Adds, changes, and deletions of information are aax)mplished *&rough the UPDATE program. Use of UPDATE does not impact *em operation. w UPDATE Commands l *- De following commands are used in the UPDATE program. Tb use the commands with each configuration tabI% refer to the specific table section of this chapter. LIST Use IJST to print or display information stored in the Toshiba VP System database.
3-2 Gmigumionl%4anld ADD and DELETE mmands to add or deiete information currently stored inthevariousXxhibaVF’Systemdatabsetables TbADD,atthe dot (.) prompt enteE usethesew A (TABLE NAbfE) (MODIFIELR) -3 To DELETE, at the dot (.
UFDATE 3.2 3-3 USING UPDATE llte Option Control Chip (OCC) contains the features the lixhiba VP System is equippfxl with. You cannot enter the UPDATE program if the OCC is not installed or if the OCC is generating hardware errors Refer to tbehzshhtbn and M&me manual - HARDWARE, O$ion &ntmI Ch@ for more information. m Getting Ready Refer tqthe khdladon and M&we manual - lNsI4UATION for instructions on connect& the terminal.
3-4 Cor#iguration Man& w mm If ‘3” is entered, only the qstem header displays. If you have made important changes, save them onto your diskette. The current infom&on replaces the previous informatioxL If you have made importantchanges, it is remmended that youbackup the system ax@u.ration onto the hard disk drive of your CKC Refer to the In@andMaihmance manual- PROCEDURES, Backup Procedures.
n Using UPDATE Commands While using UPDAX at the dot (.), type in the first letter of the commandyouwanttouse,a~ w then the name of the table you choose. lie qsem displays idasked for, or dis@ays a prompt followed by a colon (z) indicating it is waiting for additional inforr+on. .A INFO lf a space and a question mark (?I is typed after the command and table name the Fern displays all of the HEW prompts to guide you through the procedure Bble 3-l is a list of valid UPDM’E commands and optional modifiers.
Table 3-l UPDATE,Abbrevhtlons, VaJldCommands and Modifiers COMMAND ABBREV MOPJFIER BUS-INFOFMATION LXDA BUS P-RW m~m-wsYsrDa COS [ATI’RIBW ’ WA CSTAT CUSTOM-PROMPI-S DATE DAYLIGHT SAVING TIME DISTRIBUTION DTIUFINT FIRSTDIGITS HOLIDAY INFORMATION LOCATION NAMES NUMBERING-PLAN PORTS** PREFTX-DIGm PROFILE ROUTE SCHEDULE I.-M I.3 M WA LX-DA sml-s WA SI..QTS LA SYS l SYSTEM .PARAMETERS TIUNSIATION TRLNK GROUP USER USERS WA (3-l-A cus [OTHER] +*- DATE DST DIST DTMFlNT F--El L WA UfDA LMDA L.
n Using UPDATE while in the INSTALL Program While in the INSTAU program, you can enter the UPDATE program to add, delete, rnw or list infoxmation in co-tin Bbles The lN!XAU.. pqram displaysa mlon ($ when it is waiting for a req~nsek You can type a dot (.), which is the UPDATE command, fOhved @ A (ADD), D (DELExE) , ht (~NDIFY) or L (LIST) followed by the name of the table you wish to alter. TEe INSTALL p&&am puts you into the UPDATE program.
4 BUS INFORMATION TABLE l - . The BUS INFORM.AllON Table is used only to support a DID/E&M 7hm.k Inter&e Module hstallation. ‘Ihe Toshiba VP systems do not support a DID/E&h4 Tiunk Interface Module hstallation. Therefore, the BUS INFORMATION Table chapter is not applicable. However, the qstem sofware amf@ration screens will still display this information. Tie BUS INFORMATION Table references in this manual have been noted as “Not Appl.icablem or “Not Used.
COS TAB.LE, d- ,. Chapter Contents section Descrbtfon 5.1 52 5.3 Urdezanding Class Of Semim (CQS) .................................................. HowTI-aCOSTabklsUsed .......................................................... whatm~Ar6 .................................................................. LisdAttmut~ ................................................................. HO!WT0COMQUn3Th9COST~ ..................................................... ..............................................
INTRODUCTION l%e Class of Service (CDS) Table determines how a port or mailbox handles calls and me&ages and what features are added or denied. This is done 9 adding attributes to the port or mailbox COS. Each COS may have one or more attributes. A COS may also have no attribute+ AU ports and maiboxes must have a COS assigned. Most attributes apply to mailboxes Siice only a few attributes apply to po~B, the port C0S is primaily used for associating a SCHEDUE and INFORMATION Table with each port.
Quick Reference Guide ,*- COS Table Command - COS Table Description ACOS~~~~to~~~d~~d~rn~~~e USER Table. A COS can either have no eXfect upon the way a mailbox or prt beham or it can offer additional feature remove fezttures, or affect the way &Is are handled.
UNDERSTANDING 5.1 CLASS OF SERVICE (COS) This section contains a description of all Class of Service Attributea Some attributes pertain only to optional feature packages. If the lbshiba VP System is not equipped with an option the attributes associated with that option cannot be used. A Class of !Semice (referred to as COS) is assigned to each mailbox confiigur~ l ln the USER Table m * To each port in the PORTS Table..l mm l XI each port in the SLOTS Tab1e.
-. HOW THE COS TABLE IS USED 5.2 Fortsandmailboxesmusthavea COS assigned.Most atbibutcsapplyto ma2bcae-slk port cosis primarilyusedfor asscciatinga SCIHEDULE andINFORMATION Tablewith ea& por& The trunk COSis usedwith integratedsystems. Whena port reseivesa caIL the VP 100getthe COSfor t?iZtport from Ports the FQRT’S Tabk l’hen the CDSTableis ckcked to determineif anyattributesare assignedto that COS.The SCHEDULETablenumberis the sameasthe COS.
WHAT ATTRIBUTES 5.3 ARE Attributes specify how a qecific COS operates. Attributes are not initially associated with a ma&x or port- !!& Figure 5-l for a diagram of how a mailbax functions without any attributes assigned to it. Here, the attributes are used to add or remove certain features or affect operation of mai&xxes or ports. l%le 52 categorizes the COS attributes based on add& removing or .‘altering operational features. A COS may have no attributes, one attribute, or several attributes.
E-4 Configutiion M.ifmJ 1 ThsnkpkJustamcmvt... I System prompts After meskge, caller can call another extmskm or dial T.
cl11 Do&t play system prompt after greethgz q 1 caller cm’call another oxtensIon or dial “0.
5-6 Configun3tion h&mat Table 5-l # 0 1 2 3 4 5 6 7 8 9 10 11 l2 I3 14 - - mRT mrt Port mm . Mm : 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 36 37 38 39 40 41 42 43 44 45 46 Poti. Port Port Port Port Port Port cos Atmbutu mTuRE PKG May Broadcast a message to all mailboxes No mesages may be recorded for this mailbox PodIhmk dedicated to Network Protocul2 hkforsecu.
Table 5-l # PORT 47 48 mmg - - mm - 52 53 54 !i!j 56 !v 58 59 61 i Port (only) Port (only) Port (only) Port Port (only) 67 68 69 70 71 Ftrt (only) COS At&lb&s (md) FIxruRE PKG Speak message waiting prompt whiIe waiting for answer May use Automatic Message ~(Anto-copyfeature) Automat erase AutoXopied messages Store messages redundantly R=ord~PmPo=g=~g Assign caJl blocking number dynamo@ No delay between each offsite message waiting call MayspedyaPersonalkk&tanamaiIbox Do not atlkct maiIbox t
s-a CofYiguration h4wai Table 5-2 cos&trbutu tv -WV ADD FUTURES - - w- m m DESCRIPTION NUMBER BKSXbSt May send private message 7 0 ’ Listen to all prompts (qxial ammand) Message Waiting for Display Phones Recordnames May reply to additional addreses Send network messages immediately Send network messages0nIy at night . ..
r t 7able 5-2 COS Atbibha AlTER b-O=-JW FUTUREB DESCRIPTION EbtAhmk dedicated to Network Protocol 2 Ask for security axle before calling extension Hang up after greet.ing# cannot dial Play greeting twic4s allow dialing, no mxxd msg Call extension ha - then play gree%ingif busy/RNA Automa~y save messages Message Notification sill calls even if greeting ON Ilansferto~ringing Usemessagesinthismailboxforsuipttoprompt -,..
5-10 Configwation h&in& m ATTRIBUTE NUMBER NAME (Option DESCRIVIION 0 MAY BROADCAST 1 NO MESSAGES ReqWecf) A MESSAGE TO ALL MAILBOXES MAY BE RECORDED (kI&Bhbssaghg) FOR THIS MAllBOX Use this attribute for mailboxes giving information only. It prevents mailboxes from receiving messages of any type. People calling this mailbox arc allowed to dial other extensions, but not asked to leave a message. At the end of the pre+recorded message a prompt asks the caller to 2nte.
5 PlAY GREETlNG TWICE, ALLOW USER TO DIAL, NO UESSAGES This attribute is used for information only maiIboxs A mailbu~ with this attribute plays a record4 message nvo times l%e caller is not prompted to dial another extensionorckl~forassiWxe lf caller doe5 not dial within five secondq the ~~S~~~“~~~Norn~e~g~~~~wh~~e ~~~How~~,~o~~~~rn~g~~~l~t~~e~ Use k~ conjunction with &tribute 1% no messages should be taken. ,.
- S-12 Conficp~tion h4Wual m 8 MAi USE LISTEN 70 AU PROMPTS FUNCllON A mailboxwith this attributeallowseachpromptin the qstem to be listened to by pressing@~~and~~~. , This attributeis normallyneexledon a mailboxusi4 onlyfor qstem debugging,or for the systemadmin&ator. 9 l LAMP OR DISPLAY PHONE MESSAGE WAITING Messagewaitinglampscanbe activatedon phonesconnectedto PBXs with that ~~~.
13 AUTOMATICALLY SAVE MESSAGES AFIER LKTEN With this attribut& xnessages are automatkally saved after listening. The Bshiba VP System normaIIy erases a message after it has been listened to all the way through or if it is erased by pressing /?J. (You must pressing q or exit 9 pressing q m or~~for~messagetoactu.aUybeerased.) The feature is recommended for maiRxxes containing important infocrnation to be saw3 and not accidentally erased (order taking, recorded information for trars&ption).
DELIVERY, the delivery mode of the message is set to immediate. The lbshiba VP System prompts, “For own&t deliwypms rwo.” The message is sent overnight only if the caller presses a 18 MAY SEND NETWORK MESSAGES ONLY AT NIGHT (Networking) :. For Networking, this attribute allows messages to be sent only at night. The ‘Bshika VP System sends the message overnight without prompting.
Company Greetings Press qqq to record many versions of a Company Greeting. press q m m to selectthebestrecordingtobeusedasthegreeting. Or,press~~~torecord different greetings for special otxasions. Swap the greetings as needed by pressing fiJiJm Greetingscano~beswappedifrecordedbypressingOO~. Sequential Greethgs You can record many messages to be played as greetings. Each messagi is recorded bypressing~~~. RefertotheFeanwDex#krmanual. CUSTOIiBiXTION.
5-16 Cot-B~utzt~-onhknual MAY NOT LOGON TO THIS MAILBOX (Use with Attribute 3 ) (May be assigned to PORT) 25 This attribute prohibits anyone from logging on to a ma&x. It prevents an unauthorized person from gaining access or altering special rna.ik~es, ie; access to seutred extensions, modems, aunpany greetins or information only mailboxes This attribute must be deleted from the COS if access to this mailbox is required.
informed of how many people are waiting. A greeting must give instructions to the caller. An example greeting may be: “press OM to wait, two to place M ordo, or zero . fw arristmrce. mRefer to the Fem~re Dcsc@on manual - FIFO QUEUING. b WARNING ( A port is tied up as long as the caller is in queue. 30 STATION IS ON CALL ANOTHERPBX, WAIT LONGER BEFORE COMPLEFING It may take Ionger to connect a c3II going to a maiIbox over TIE lines or to another PBX than it would to c0nnfx.t to an internal extension.
34 TRANSFER CALLS WITHOUT CHECKING FOR BUSY OR NO ANSWER (May be assigned to PORlJ The Toshiba VP System automaticaliy makes an unscreened transfer to the called extension when a COS has this attribute. This allows the Toshba VP System to offer callers the option of %unping-+n” to a busy extension in mrne PBXs. DI 38 Not all PBS allow transfer to busy exten&ns.
40 DESTINATION IS AN IVR SYSTEM (lnteradive Voice Response) This attribute is assigned to a maiIbax that transfers the caller to tbe IVR System extension number. Not applicable to Tbshiba VP Syskms. 41 MAY MOVE FORWARD OR BACKWARD DURING GREEIING AllowsacallertousetheForwardandBacbard features wNe listening to a greeting from a mailbox with this attribute. During the greeting. the caller must entera~toachatethisfeahue. This feature is designed to be used with spec%c applications.
While recording if the caller enters a q or any other digit, recording is terminated i and the caller is given the option to re-mcord or send the message. The digit enteredisp~asafirstdigit.Attheendofrecording,ifa~~isentered, . the prompt says, “Mesuge sent, gc&+c” If the caller does nothing, or an invalid digit is entered, the prompt is replayed the number of times defined in System Parameter 7. When the limit is reached, the prompt says, “Message sent, goc$+z.
the number of the mailbox to receive the copied messages. A copy of messages sent toa~withthisattributeinitsCOScanbesenttoasingiemaiEbox,a . Distribution List pilot number, or a Network mailbox. Refer to the Femurs Des&p& manud - CUSTOMIZATION. 49 AUTO-DELETE A COPIED MESSAGE Used in conjunction with Attribute 48.
E-22 GxlfigLmthnMYud - the OFTIONS command in the ma&ox) This attribute overrides that parameter. Instead of delaying between c&s, the next call is made immediately. This is prktrily used with Attribute 46 when more than one mailbox is conQu.red for Offsite Message Waiting. Refer to the Feanm D,zsc@m manual CUSTOMIZATION. 54 MAY SPECIFY A PERSONAL ASSISTANCE MAILBOX l Whenthisa~nteisassignedtoaCOS,ansrtenslonrsaybedesignatedasthe Fersonal Ass&ant (PA) for the ma&ox.
MAY USE GREETING TNSERTXSWAP).When the mailbox is called, all the messages are played, successively, as a regular greeting. If the application requires messages to be taken, a Divert mailbox is required. Lf the application requires the caller to be autornatii3lly transferred to another extension, a Next Mailbox is required. The greeting in the mailbax must be OFF for this feature to operate. ,.- Any messages that have already be-en forwarded to the mai0ox are also played as a part of the greeting.
The’following chart shows which greetings are and are not affected if Attribute 59 is assigned to a COS containing the greetings For those greetings not affected, whether DTMF can or cannot interrupt the greeting is determined by the feattie, not by Attribute 59. Attribute 59 Affects Greeting Does Not Affect Greeting can Interrapt Can Never Interrupt Company Greeting Custom MWN Prompt Cnstom Error Prompts Personal Greeting Sequential Greeting M-56) Alternate Greeting (AtL 31) FIFO Queueing (Attr.
port COS, this attribute allows direct access to VRvorkr When assigned to a maiIM COS, this attribute allows access to VI%&3 through a ma&ox from any PO* 66 THIS PORT IS FOR OUTCALLS ONLY, NO DlAL TONE EXPECTED This attribute is used for outcalls on PBXs that do not prwvide dial tone on initial off-hook. A port with this attribute does not prcxcss incoming calls.
5.4 HOW TO CONFIGURE THE COS TABLE A COS is defmed by assigning one or more attributes to an unused COS number. Some applkations require more than one attribute to achieve the desired result. The Toshiba VP System software contains 128 COS (0-m) available to be asigned. Each COS number is neutral (has no attributes) until attributes are added to it. FortheVP100,aCOSmustBeassignedtoeach~andportdefinedintheUSER‘~ PORTS Tables’.
n Examples of COS Applications (Use of Attributes) The following are examples of what can be accomplished by assigrkg attributes to mailbox cos. 8 COS with a Single Attribute .Recorded Information Mailboxes h4ailboxes can be designated to play recorded informat& without ringing a live extension.
5-28 Configuration Mxd.4 - the caller the options of waiting or leaving a message. Since the greeting informs the callerof theoptions,thestandardprompt: "P&xselimeapivafemessagratthetanc,dfhl mother eamh,... ” is not needed. Messages should automaticaliy be saved. Attributes on initial group maitbox 6 11 l3 - CALL EXTENSION FIRST BEFORE PUWING GREETING. NO SYSTEM PROMPT AFl-ER GREETING, GO STRAIGWT TO RWRDING. AUTOMATICALLY SAVE MESSAGESAFER LETEN.
n Using UPDATE Use the UPAX programto: l LBToneorallCOS l IJsTAttributes l LET a PROFILE of oneor all COS l ADDattributestoaCOS l DELEE attributesfrom a COS .‘- An existing COS cannot be altered by using the MODIFY axnmand.‘Ib alter an existing COS,ADD, or DELETE&tt&utes Iikewise, a COS maynot lx deleted.It canhe neutral&d by usingthe DELETEcommandto deleteall attributesassigned. UST LktIng the COS Table or a Single COS This commandproducesa list of the entire COSTable,or of one COS.
Lkthg the COS Attributes This command produces a list of the attributes. U.7 Usthg With this command, attributes may only be listed, not ADDED, DELETED, or MODIFIED. Attributes can only be added or deleted from a COS. COS PROFILE A profile of the entire COS Table, or of one COS can be listed. Tb bedisplayed,theCOSmustbeassignedtoamailboxorport,or have attributes assigned to it.
Lu ADD The INFORh%ATiON Tables are always listed in numeric order, even if they are in a different order in the SCHEDULE .Table. Adding Attributes to a COS This command is used to add attributes to a COS.
5-32 Gmfiguration Mamrd DELf3-E - Deleting Attributes From a COS This command is used to renwe Attributes from a COST _. _i _, ._-.__= Tushlba VP sysmm FkAe.xa5.3 May.
6 CSTAT TABL.E Chapter Contents Section Descrbtion Paat 6.1 6.2 6.3 6.4 Understanding the CSTATTaMe ....................................................... PDL I~&Jx Value .................................................................... HowtheC!5TATTaMeisUsedfwthePDLhdexValw ..................................... HowTocwifigureTheCSTATTaMeforthe PDLlndex Value .............................. Using INSTALL .................................................................. Using UPDATE ................
INTRODUCTION The CSTAT Table spifies the number of Personal Distribution List members allocated for ma.ilbxes in each COS. A non-zero PDL value for a COS specifies that a mailbox with that COS can use Personal Distribution Lists. The maximum number of Personal Distribution&ist members allowed in all the combined lists of each maibx depends on the value specified for its associated cos. Personal Distribution Lists are a feature of IntraMessaging.
Quick Reference Guide CSTAT Table Command - &AT Table Specifies the number of Personal Distribution List members allowed for each mailbox in a COS. CSTAT Table and the INSTALL Program UPDATE Command Description There are no questions iu the lN!XYiLL program pertaining to the CSTAT Table. To MODIFY entries, use the WDATE program. 4 OptIOnS LIST .L CSTA To list the CSTAT Table for one or all COS. MODIFY .M CSTA To modify an entry in the CSTAT Table. The.
.6.-i UNDERSTANDING THE CSTAT TABLE The CSTAT Table allows the assignment, by COS, of alphanumeric parameters to a mailbox, port or trunk. These alphanumeric parameters are static - they do not change by time of day or day of w~TheCOSassignedtoa~portortrunkdirectstheToshbaVPSystemtothe associated C3TAT Table entry. Personal Distribution I&s (PDL) are a feature of IntraMessaging~ Refer to the Feonue .
6-2 Configuration Manual - PDL INDEX VALUE The feet entry in the Csrprr Table is the PDL index value. It specifies whether mailboxes in a COScanuseRrsonalDktributionLists l l If a COS has an index value of NONE, PDI.s are not allowed for mailboxes in that COS. If the index value for a COS is one or greater, PDLS are allowed. The index value&presents the maximum number of PDL members allocated for each mailbx in the COS.
CSTATTable - I. 3 6-3 HOW THE CSTAT TABLE IS USED FOR THE PDL INDEX VALUE When a person enters a maillxsx to use a PDI the Toshiba VP System checks the CSTAT Table entry for that mailkx’s COS. If an index value other than NONE, entered as 0 in the CSTAT Table, is assigned in the CSTAT Table, PDLS are allowed. The PDL index value represents the number of Personal Distribution List members that rnaibaxes in that COS may use. Mailbox Options prompt the mailbox holder to define Personal Distribution Iists.
6.4 HOW TO CObJFlGURE THE CSTAT TABLE FOR THE PDL INDEX VALUE The PDL index value is the first entry in the CSTAT Table. It is automatically defined with a. default Personal Distribution List index value of NONE for each mailbox COS defmed in the Toshba VP System configumtion. This index value does not apply to port/trunk COS. l Use the UPDATE program to modify the PDL index value for a mailbox COS. . ENTRY R The only entry in the CSTAT Table is the PDL index value. It is entry ?#l.
CSTATTable - 6-5 tU Whenthe CSTATTableis listedandthe IntxaMessaging option is not installed,the tablewill haveno entries.
7 CUSTOM PROMPT TABLE Chapter Contents - _ Section Descfbtion PaClg 7.1 U&&anding 7.2 7.3 How the CUSTOM the CUSTOM PROMPT Table ............................................. CustomEnwPrompts ............................................................ Custom MWN Prompts ........................................................... Examples Of Using Custom Prompts ................................................ PROMPT Table Works ................................................ .................
INTRODUCTION The CUSTOM PROhIPT Table specifies the number of the mailboxes contain@ +“ l l Toshiba W Sy-itena -5.3 Custom Error Prompts, played when a caller dials an invalid number or a blocked extension Custom Message Whiting Notification Prompt, to give special dialing instructions to mailbox holders whose extensions do not produce DTMF tones May.
Quick Reference Guide .*- CUSTOM PROMPT Table Command - &TOMbROMPT Description Table Spedfies rnaibox numbers containing Custom Error Prompts and Custom Message W&iting Notification WJW fiompts. CUSTOM PROMPT Table and the INSTALL Program UPDATE Command There are no questions in the INSTALL program pertaining to the CUSTOM PROMPT Bible. To MODIFY entries, use the UPDATE program. 4 OptIons LIST .L CUST To list the CUSTOM PROMPT Table. MODIFY .
WSTOM 7.1 UNDERSTANDING PROMPTTaMe 7-1 THE CUSTOM PROMPT TABLE The Tbshiba VP System has the flexibility to enable companies to create two types of custom recorded greetings for callers: l Custom Error Prompts l Custom l Message Waiting Notification (MWN) Prompt The CUSTOM PROh4PT Table contains the number of the mailbmces containing all custom prompts. For details about these applications, refer to the Fi CUSTOMIZATION.
Example of a CUSTOM PROMPT Table: m Examples of Using Custom Prompts This section gives example applications. m Non-existent Extensions Calls to a non-existent extension may be handled as followsz l A company has extensions only in the 200 and 300 series. Error greetings are recorded in the CUSTOM PROMPT Table for first digits 1,5,6,7,8 and 9. If callers dial an extension beginning with 1,5,6,X g, or 9 they are informed, ‘Wihn-Goodmmr c&nsions begin with either twos or threes.
aJsTOM PROMPT Table 7-3 - HOWTHECUSTOMPROMPTTABLE WORKS This section descrbes how the CUSTOM PROMPTS Table is used for non-existent numbers, blocked numbers and Message Waiting Notifiation calls. Non-existent Numbers The Toshiba VP System checks the number the caller entered to determine whether it exists in the USER Table. If not, or4f the first digit is not defined, the CUSTOM PROMPT Table is checked. This is done by using the first digit as an index into the table.
7-4 Configuration Manual - 7.3 HOW TO CONFIGURE THE CUSTOM PROMPT TABLE !. l3i.s section explains how to configure the CUSTOM PROMPT Table for non-existent numbers, blccked numbers and Message Waiting Notification cak Non-exkteti and Blocked Numbers Enter the mailbox number containing the greeting to be used if a caller dialsaninvalidnumber. Therecanbetwomai0oxesforthesamefirst digit; one for non-exktent extensions, and one for blocked ez&&ions. Record a greeting in the ma&ax.
UETOM MODIFY Modifying PROMPTTaM 7-5 the CUSTOY PROMPT Table .
8 DAYLIGHT SAVING TIME TABLE Chapter Contents - _ S lo 8.1 82 8.3 in UrvWsbMqthe CAYUGHTSAVlNGTlMETabk ........................................ How the DAY!JGHT SWING TIME Tab& is Used .......................................... How to t2m5~~~e Ue DAYLIGHT SAVlNG TIMETable ...................................... Using MSTALL .................................................................. Using WDATE ..................................................................
INTRODUCTION The DAYLIGHT !ZAVTNGTIME Table contains the dates when the T@ clock ahead or back for daylight saving time changes VP System sets its +*- The following sections are included in this chapter. l l Quick Reference Guides containing the commands most commonly used with the DAYLIGHT SAVING TIME Table. A description of the DAYLIGHT SAVING TIME Table and instructions on uxfiig it. .. I - _ lc&lMvPcTyarm ._ i3ekscw5.3 May. 19gl b.
Quick Reference Guide l *- DAVLlGHTSAVlNGTlMETable . - &LiGti Command SAVINGTiME Table Descrlptlon :. Containsthe dateson whichthe systemclockis automatically set ahead or back for daylightsaving time. Maximum Number of Entries 10 DAYLIGHTSAVINGTIME Table and the INSTALL Program There are no questions in the INSTALL program pertaining to the DAYLIGHT SAVINGTIME TabIe.Configureby usingthe UPDAm program after the installation is complete. UPDATECommand OptiOnS LIST .
DAYLIGHT SAVlNG TIME Tab&i 8-l - .I UNDERSTANDING THE DAYLIGHT SAVING TIME TABLE The entries in the DAYLIGHT SAVING TIME Table define when daylight saving time begins or ends. The system clock is automaticaIly reset at these times. After an entry is made in the, DAYLIGHT SAVING ‘ITME Table, no further intemention is required to activate a time change 0; to remove the entry after the change is executed. E&le of a DAYLIGHT SAVING TIME Table: .
8-2 Configuration Maual - 8.2 HOW THE DAYLIGHT SAVING TIME TABLE IS USED The TOSHIBA VP System checks the DAYUGHT SAVING TIME Table every day at 230 am. to determine if the current date is entered in the table. If the current date is not in the DAYLIGHT SAVING TBE Table, the system clock is not changed. If the current date is entered in the DAYLIGHT SAVING TIME Table, the system cl&k is reset ahead or back, depending on the DAYLIGHT SAVING TIME Table enuy.
DLWLJGHT EWINGTIMETable 8-3 - 8.3 HOW TO CONFIGURE THE DAYLIGHT SAVING TIME TABLE Enter the dates when daylight saving time begins and ends. After each date, enter A if the dock should be set ahead one hour, or B if the clock should be set back one hour. 8 Using INSTALL l ‘- There are no questions in the INSTALL program perkning to the DAYLIGHT SAVING TIME Table. Confiie the DAYIJGHT SAVING TIME Table hy using the UPDATE program. w Using UPDATE _.
9 DISTRIBUTION LIST TABLE Chapter Contents S9 9.1 92 9.3 In D Undemanding the DlSTFIlBUllON UST Table ............................................ HowtheDlSTRlBLmONUSTTableisUsed.. .......................................... How to Configure Distkutim Lists and Extended Mailboxes ................................ Using INSTALL .................................................................. Using UPDATE ................................................................... 9-l ..
INTRODUCTION A Distribution List contains mailbox numbers, to which messages are sent when addressed to the l Distribution List pilot number. Extended mailboxes are a series of mailboxes linked together to enable one ma&x number to receive more than 32 messages (the maximum number of messages one mailbox can receive). Extended Mailboxes are also used to store numbers for offsite Message Waiting Notification. Distribution Lists and Extended Mailboxes are confiied in the DISTRIBUTION IJST Table.
Quick Reference Guide .‘- DISTRIBUTION LIST Table Description DISTRIBUTION LIST Table Contains the pilot number and mailboxes associated with Distribution Lists and Extended Mailboxes. By addressing the pilot number of a Distribution List, a message is sent to all members. The Toshiba VP System must be equipped with IntraMessaging to support Distribution Lists. Distribution Contains a pilot number and a list of mailbox numbers.
Quick Reference Guide DISTRIBUTION Command UPDATE Command LIST Table Description OptIons .L DIST Use to list one or all Distribution Lists or Extended Mailboxes. .L DIST M Use to list all Distribution Lists associated with a specific mailbox. .L DIST N Use to list all Distribution Lists associated with a specific network address. Used only with Multi-Cabinet or Remote Networking. ADD .A DIST Use to define a pilot number, or to add members to an existing list or Extended Mailbox. MODIN .
DISTRIBlJTlON UNDERSTANDING THE DISTRIBUTION - LIST TaMe 9-l LIST TABLE The DISTRIBUTION LIST Table contains the pilot number and members of all Distribution Lists and Extended Mailboxes. Distribution Lists are available only with the IntraMessaging option. Extended Maiboxes may be configured without IntraMessaging. Distribution Lists and Extended Mailboxes have a series of member mailboxes as&&ted pilot number.
9-2 Configuration 9.2 Mml HOW THE DISTRIBUTION LIST TABLE IS USED This section describes how the DISTRiBUTION LIST Table is used for Distribution Lists and Extended Mailboxes DlstributJon Llsts When a message is addressed to a Distribution List number, the lb&.&a VP System checks the DISTRIBUTION LIST Table for the member mailboxes. A message header is supplied to each of the mailboxes. When the message is listened to, the header tells the system where that message is stored.
DlSlRlBUtlON LISTTaM 9-3 - Each member mailbox must be checked individually for messages, The mailbox feature “Check” does not work on messages sent to Extended Mailboxes. For more information, refer to the F’ Lk5crip2ion manual’ - CUSTOMIZATION, Extended Mailboxes. v To avoid confusion, when a name is recorded for a mailbox, any associated Extended Mailbox should also have the qne name recorded.
9-4 9.3 Confiipmtion - M& HOW TO CONFIGURE MAILBOXES This section de&bes DiHrlbutJOn List DISTRIBUTION LISTS AND EXTENDED how to configure Distribution L&s and Extended Mailboxes. e ‘. De&me the Distribution List pilot number as a mailbox &mber with no extension. Choose a fti digit for the pilot mailbox that does not conflict with the numbering scheme of future extension expansion.
DISlRIE3UllON - UST Table 9-5 As with Distribution Lists, enter all member mailboxes & the USER Table before entering them in the DISTRIBUTION LIST Table. If the mailboxes to be used as Extended h4ailbox members were not entered during INSTU add them to the USER Table with the UPDATE program before adding the Distribution List. Up to 24 mailboxes may be linked to an Extended Mailbox. This increases the number of messages allowed for the Extended Mailbox from 32 up to 800 messages.
m Using UPDATE Use UPDATE to: l LIST one or all Distribution Lists or Extended MaiIboxes. l LIST all Distribution Lists associatedwithaspecifiimaibox. l LIST all Distribution Lists associated with a specific network address. l ADD mailboxes to a Distribution List or Extended Ma&ox l MODIFY the type of the list, Distribution l DELETE mailboxes from a Distribution LIST Usthg Distribution .-.
DISTRIBUTiON LIST Table Q-7 - Llstlng eIl Dlstributlon address Lists associated wtth a specific network This command applies only to multi-c&met or remote networking systems. lh produce. a printout of the pilot numbers of all lists of which a qecific network address is a member, enter the entire network ma&ox number or the network initial digits. ’ ADD Adding Mailboxes to Distribution Lkts and Extended Mailboxes New lists and additions to existing lists are made through this command.
9-8 Configuration Mamat Repeat this step to convert and Extended Mailbox back to a Distribution List. DELETE Delethg Distribution Lists or Extended Mallboxes usethisco mmand to DELETE a mailbox from a list, or to delete an entire list. After asking for the pilot number, the Toshiba VP System prompts for the mailbox to be deleted. To delete one mailbox, enter: .D DIST X [Enter7 where X is the LIST NUMBER. To delete all mailboxes in a list, enter: .
DISlRI@UTlON LlsFlab+~~ - 9-9
10 DTMFINT TABLE Chapter Contents Section DescriDtion PEKIe 10.1 Ur&&anding the DTMFINT Table .................................................... ................................................................... Feldiypes.. ....................................................... Field Format Specifications Call Types ..................................................................... .................................................. WtoConfiguretheDTMFlNTTable ....................................
INTRODUCTION ‘._ This chapter descriis the usage of the DTMFINT Table. Detail is given to the configuration of the individual formats. .‘At the end of this chapter is a section on error checking, which explains the types sf errors that are checked during configuration. .-.
Quick Reference Guide DTMFIdT Table Command Description DTMFINT Table The DTMFINT 7hble interprets an incoming DTMF call record by identifying the type of call, matching it with a suitable call action by the Toshiba VP System, and collecting the Called and Calling party ID. DTMFINT Table and the INSTALL Program There are no questions in the INSTALL program pertaining to the DThfPINT Table. Configure by using the UPDATE program after the instahation is complete. i UPDATE Command Options LIST .
10.1 UNDERSTANDING THE DTMFINT TABLE The DTMFXNT Table interprets an incoming D’ThIF &I record by identifying the type of call, matching it with a suitable call action by the Toshiba VP System, and collecting the Called and cal.lingPartyID.
1O-2 Configuration - Manual m Field Types The elements in a DTlAPlNT Table define the specific digits expected to be received in a call record and the order in which they are expected. Depending on what the call record format is, the celled party ID may be sent after the call type code, or the calling party ID may be sent. There may be DTMF characters inserted into the call record to delimit the separate fields. PBX extensions may have a fcved length of digits or may be variable length.
Field Format Specifications n The number of DTh4F digits expected for each element in the call record is specified in one of several ways: l A fmed number of digits can be entered directly into the DTh4FINT Table field description. l l l The length of an element can refer to the System karneter field lengths for the various DTMFINT field types.
VAR Specifies a variable length field. If no terminating digit is defmed, the field length varies according to the FIRSTDIGIT Table. A variable with a terminating DTh4F digit is valid for, all fie!d types. A variable without a terminating DTMF digit is valid only for source or destination field types Terminaff ng DTMF Dign Specifies the terminating digit for a variable length field. The digit can be a value from O-9, A-D, l , or #. I!3 n The terminating digit cannot occur in a normal field.
10.2 HOW TO CONFIGURE THE DTMFINT TABLE The DTMFINT Table can be configured in two ways: l Modify System Parameter 3 - PBX TYPE and accept the default DTMFINT Table. l Use the UPDATE commands ADD and DELETE. I’- After configuring the DTMFINI’ Table, a listing of the configuration may be obtained via the LIST command in UPDATE IL.r n IWalling a new system automatically configures the defaults.
10-6 Configuration Manual n Using the UPDATE Commands ?he following UPDATE commands are applicable to the DTMFINT Table: l ADD l LIST * DELETE ADD I-- Adding call record formats to the DTMFINT Table A new caIl record format can be added in an existing DThEINT Table, or added to an already configured table after the obsolete information is deleted.
DTtJFlNT 10.3 ERROR CHECKING Tabie 10-7 DURING CONFIGURATION Three specific errors are checked during configuration: c Normal syntax and range 0 First element c T@ield Validation Normal Syntax and Range l ‘- Entries are checked to verify that they conform to the established configuration syntax and range. flrst Element Verifies that the firs element is unique. If the first element is not unique, an error is generated and the DTMFINT Table must be corrected before continuing.
11 _ FIRSTDIGIT TABLE .‘- Chapter Contents Sect I Qn D escrbtlon 11.1 11.2 11.3 lJn&stmding the FIRSTDIGIT Table . . How the FlRSTDlGlT Table is Used . . . . HOW to Configure the FIRSTDIGIT Table Using INSTALL and UPDATE . . . . . PZ+Qe .......... .......... .......... .......... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...11-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION The FIRSTDIGIT Table defmes the first digit and length of valid mailbox numbers. The FIRSTDIGIT Table is generated from information entered into the USER Table, When a mailbox number is entered, the Toshiba VP System checks to see if there are other mailbox numbers beginning with the same first digit. If so, the number of digits for the newly entered mailbox must be the same as the previously entered mailboxes.
Quick Reference Guide FIRSTDIGIT Table Command Description FIRSTDIGIT Table Contains the mailbox length for each first digit defined in the USER Table. Also contains the initial digit length for network numbers. FIRSTDIGIT Table and the INSTALL Program There are no questions in the INSTALL program pertaining to fvst digits. Mailbox length is automatically assigned when mailboxes are entered into the USER Table.
FIFISlDIGiTTabbe 11.1 UNDERSTANDING 11-1 THE FIRSTDIGIT TABLE The FIRSTDIGIT Table contains the mailbox length for each firs digit defined in the USER Table. The table also contains the initial digit length for netwbrk numbers. Refer to the F&mm Dcuriptinmti - NETWORKING for additional information. m Single Digit Menu first digits are not subject to the constraints of the F&TDIGm Table.
11-2 11.2 Configuration - Maid HOW THE FIRSTDIGIT TABLE IS USED The Toshiba VP System and many PBXs use FIRSTDIGIT Tables to determine: l Whether the firs digit is valid, and l How many digits to expect before completing a call. . +“ The fmt digit entry in the FIRSI?)IGIT Table is defined when the first mailbox starting with a given digit is entered in the USER Table. Vtid mailbox first diit numbers are 1 - 9.
12, HOLIDAY TABLE Chapter Contents Section Descrbtlon PCiCIe 12.1 12.2 12.3 Understanding the HOLIDAY Table .................................................... How the HOU DAY Table is Used ...................................................... How to Configure the HOLIDAY Table .................................................. Using INSTALL .................................................................. Using UPDATE ................................................................
INTRODUCTkON The HOLIDAY Table contains the list of dates considered as holidays in the SCHEDULE Table. When a date is entered into the HOLIDAY Table, all specified hours of those datp are directed to the same INFORMATION Table. The INFORMATION Table may spec@ a special company greeting for those dates. Toshiba W S+ems -5.3 uay.
Quick Reference Guide HOLIDAY Table Command Description HOLIDAY Table Contains dates that are treated differently than other days of the year. Recognizes current year only. Maximum Entries 40 HOLIDAY Table and the INSTALL Program There are no questions in the INSTALL program + pertaining to the HOLIDAY Table. Configure by using the UPDATE program after the installation is complete. UPDATE Command Options LIST .L HOL Use to list the HOLIDAY Table. ADD .
HblJDAY 12.1 UNDERSTANDING Tab 12-1 THE HOLIDAY TABLE The HOLIDAY Table contains dates that are treated differently from other days of the yw. These dates are usually company holidays or other special occasions. All dates in the table are recognized for the current year. Dates for future yeais cannot be cordigurecl. .
12-2 12.2 Confiauratian ManA HOW THE HOLIDAY TABLE IS USED For each COS, the T& VP System looks at the SCHEDULE Table to determine which INFORMATION Table to use for specific dates and times Each entry (or time period) in the SCHEDULE Table has a Days field containing the days of the week the schedule is in effect: Sun, Mon, .... Sat. In addition to specifying the day of week, HOL (for holiday) can b&pxified.
12.3 HOW TO CONFIGURE THE HOLIDAY TABLE Enter the dates to be used for holidays or other special occasions. A maximum of 40 dates may be treated as holidays. Holidays are represented as HOL in the SCHEDULE Table. In the SCHEDULE ‘IWe, be sure to enter HOL and its associated INFORMATION Table for every date defined as a holiday. n Using INSTALL The INSTALL program does not ask for the HOLIDAY Table. Configure the HOLIDAY Table by using the UPDATE program.
12-4 Confiou~ion Manual Use the ADD or DELETE commands to change the HOmAY Table.
INFORMATION TAB-LE Chapter Contents Section Descrhtion 13.1 Unde&anding INFORMATION Tables ................................................ index ltf3ns .................................................................. Example of a PorVhnk INFORMATION Table ....................................... Example of a Mailbox INFORMAnON Table ......................................... How INFORMATION Tables are Used .................................................. How to configure INFORMATION Tables .........
INTRODUCTION The INFORMATION Table contains parameters that determine how ports and mailboxes are handled. There are two versions of the INFORMATION Table; one version focports and one version for mailboxes. Some of the entries in the JNFORMATION Table are only applicable to uxtain optional enhancements. In the INFORMATION Bble chapter, optional features are noted in parenthesis following the description. For integrated systems, INFORMATION Tables can be applied to trunks. it .. :I.
Quick Reference Guide .*- INFORMATION Command INFORMATlObl Description Contains index items with specific instructions for all ports and mailboxes defined in the database. Bach COS directs the Toshiba VP System to a SCHEDULE Table which refers to an INFORMATION Table. There are two forms of XNFORMATION Tables: one for ports or trunks, and one for mailboxes. Viable < Number of INFO Tables 255 Index Items Specific features that determine what makes the associated COS different from others.
INFORMATlON 13.1 UNDERSTANDING INFORMATION Ta& 13-1 TABLES This section contains all index items in the INFORMATION Table. Some index items pertain only to optional feature packages. If the Tbshiba VP System is not equipped with an optio% any table entries associated with that option are not displayed in the configuration. INFORMATION Tables contain specific instructions for all ports1 and mailboxes defined in the database.
13-2 Confiauration Marnal m Index items The following chart shows all the INFORh4ATION Table indexes. The chart de& whether the index applies to a port, trunk, or maibox, and whether optional software is required to activate the feature. If the option is not installed, the index item does not appear;- 2fj ALJTOTRANSFER TO ASSIST MSGWITHALJTOTRANSFER 28 AN?-JOUNCE CALLS TO INT 27 . Available ‘.
INFORMATION B Example of a Port/Trunk INFORMA’TION Table: D Example of a Mailbox INFORMATION Table la& 13-3 i
13-4 Conf!guration 13.2 Mamd HOW INFORMATION TABLES ARE USED When calls come into a port, trunk, or ma&ox, the COS Table is used to determine which SCHEDULE Table to use accurding to the current time of day and day of week The SCHEDULE Table directs the lbshiba VP System to the proper INFORMATION Table. The call is handled as .-defined by its COS and the INFORMATION Table. TcehlbaVPSystwm Fldease5.3 May.
INFORMARON Tab 13-5 ) 13.3 HOW TO CONFIGURE INFORMATION TABLES Configure INFORMATION Tables by entering values for each index item in the applicable table. Disregard those index items that are not required for the COS using the lNFORM.&ION Table. For default, enter an empty line. Ports: l2 index items apply to ports. ‘I?&le Indexes g 11 throu’gh 17,19 through 25, and 28 do not apply.
ports answer InWATS calls for customer service and sales groups. The customer service hunt group is the intercept position for callers needing assistance from these ports. To Conftgure: Enter the mailbox number of the intercept position. The Toshiba VP System looks at the USER Table to obtain the extension of the intercept mailbox to determine where to send calis.
INFORMATlQN Table 13-7 blocked extensions Refer to the CUSTOM PROMPT Table chapter in this manual for more information. Examples: 0 l To configure: Prohibit InWAlS callers from reaching all but specified . . -, extensions. Block calls to hospital rooms at night. Enter a value for this index in the port INFORMATIQN Table. Enter the same value for Index 3 in the Mailbox INFORMATION Tables for extensions to be reached through ports with this blocking number. The range is O-255.
e 13-0 Confiqmtion Manual / 6 PRE EXTENSION DlGrrSi Definition: When a caller dials a ma&~ that is not in the USER Table, these digits are inserted before the mailbox is called. Usage: This is pknarily used for pIacing off site (extension on another PBX) or Tie line calls. Example: If an aces number is requirex$ it is inserted priL to send@g the digits entered by the caller. To Configure: Enter up to 12 digits, may include O-9, l , #, D for delay, and E for expectdialtone.
INFORMATION Table - 13-Q 10 USE ALTERNATE TRANSFER CODES2 / DetInttlon: ‘Ike Alternate Bansfer Codes are used when transferring callers to mailboxes not defined in the USER Table. Usage: ‘lb call a ma&x on a network where the CO trunks terminate on one lbshiba VP System but the mailbux is at another location. If the location is over TIE lines, a different transfer string may be required ..
26 AUTO TRANSFER TO ASSISTANCE Definttlon: After reaching an unavailable extension, callers are automaticaIl; transferred to assistance. If Personal Ass&tan= (PA) is defined, callers are transferred to that extensior~ If PA is not defined, callers are transferred to the intercept position defined for the mailbo*, portortrunk. usage: Assures callers are answered by a person rather than lkng a&d leave a message or dial another extension for assktance.
INFORMAllON Table 13-11 - COS Attribute 6 - CAU FIRST THEN PLAY GREETING, the ~VPSystemattemptstoplacethecall.Iftheolledpersonis. unavailable, the caller is antomatkally transferred to z&stance. In this w the greeting for the maihx is only played if the caller presses q to leave a message. However, the caller is not informed of the messaging option unless Information Index 27 is set to YES.
13-l 2 comiglJraiw ManlJal - H Mailbox 1 INFORMATION INTERCEPT MAILBOX Deffnkion: ( “Attendant” - dial q : or default) When the called extension is busy, not answered, or has a greeting ON, callers are offered the option of reaching assistance by dialing a If the INFORMATION Table associated with a r&box’s COS has an intercept position defined in this index, the call& directed to this intercept. Otherwise, the intercept position for the port or truultthecaBcameinonisused.
INFORMATION Examples: - 13-13 In a multi-tenant environment, block all calls except those to the axrect tenant. l Prohibit InWAlS callers from reaching all but certain extensions l Blockcalktohospitalroomsatnight. l To ConfIgure: Tabie For calls to be accepted, enter the same value in this index &-the value in the POKI’ index . Enter a different value from the value in the POHT index for mlls to be blocked. For l$nmk Call Blocking, enter a value for the mailmx.
13-14 Config~~ration Manual / . 6 PRE EXTENSION DIGITS -. Definition: WhenacallerdialsamaiIboxthat~thisvaluedefmedthedigits are inserted before the mailbx is called Usage: This is primarily used for placing offsite (to another PBX) or TIB line calls The T%hiba VP System makes the connection and can do a blind transfer. Example: If an access number is require it is inserted prior tdsending the digits entered in the USER lhble.
INFORMATlON When confIgured DefinMon: with Atlribute Tat& - 13-15 47: Number of times the phone rings and the Message Waiting prompt is spoken, simultaneously. The initial delay before the prompt is spoken is 2 seconds, The .. approximate time it takes for the prompt to speak is 7 seconds, depending upon what is spoken. The prompt is “There me x messages fix (name or ertension rurmber) ” followed by %a&. ” or .!Hease enta your sezwity code.
l When the called extension is on a different PBX connected TIE lines and different codes are needed to transfer or reconnect on busy or ring no answer. To Configure: WiththisvaluesettoYES,the~~VPSystemusesthecodes defined in the SYSTEM PD Table. ConslderatJonsz USed with Index 6. via . ‘.. .‘- 11 DIVERT MESSAGES TO MAILBOX Definition: Thisindexisusedwithtwofeatures l l Usage: scripted Prompting.
INFORMATION Tebb 13-17 an lNFORMATION Table with this index defined as YES for all hours for mailboxfzs configured to use pagers. To Configure: Confiie according to applicatior~. If this value is set to NO, MWN cannot he turned ON by using OFTION 16 while logged on to the ConsJderMons: T3.k index vabe is used to activate and deactivate yper-mailhoxhasis. on a lf this index is set to NO, MWN is deactivated, even if ON-in the mailixx IfitissettoYES,itcanbedeactivatedinthemaibox.
Consideratlorkx If B is entered, only internal mesqe notification is not optionaL notiftcation is given offsite 15 OFFSITE SPEAK TIMES’ Deftnltion: Number of times per call the notification prompt is spoken. Usage: Determines the duration of each attempt. Example: Ifnotificationistoabeeper,3or4timesmaybe~ent.IF notification is to a home phone where more time is needed to reach the phone, a longer period is desirable.
INFORMAllON Takb - 13-19 The use of this index mt-ies depending upon application and Usage: associated cos. Examples: A mainmmagivcsa~~~ofseveralnumberstocallfor information. After the caller selects one of these items and hears the infornAon given, the call can automatically r$urn to l themainmenuagain. After lkkning to product information, direued to a sales agent for ordering.
1 3 - m corlfigurat.bl MafJud - 21 FIFO QUEUE MESSAGE MAILBOX (RF0 Call Queuing Optional Feame ) DefWtJon: Enables callers to hear a mailbox greeting instead of silence while waiting in queue. usage: Record music or a message for callers to listen to while waiting to be connected to the extension. .‘- Example: Without a queue mailbox, the caller hears silence while waiting.
INFORMATlON T&k 13-Z-I - 23 MAXIMUM NUMBER OF MESSAGES Deflnttlon: To determine the number of messages allowed in specific nxLUx&s Usage: This can be useful to Control the amount of storage used by specific maiIboxq espe&Uy when disk usage is of great concern.
13-22 Configuration Mand - Usage: The PA feature is used in speciaI cases where it is important for callers to receive special attention if the extension they calkd was unavailable. Thisismostoftennsedforerecut+sorsmaIlACD groups . . A feature of PA is to automatica& announce to the personal assistant, where the call is coming from and why (ring-neanswer or busy). This enables the personal asistanttocustomizehowthecall is answered.
All transfers to PA are screened and announced. COS Attribute 15 - TRANSFER TO RINGING and Attribute 34 - TRANSFER CALU wITHouTcI-mxlN G FOR BUSY OR NO ANSWER, are ignored when a call is transferred to a ma&ox configured for PA The ringback count defined in the INPORMATiON Table of the PA mailboxisused.
13-24 Configuration Mand - unav~P~staymtheiinefwtheoperat~* ThecaUeris transferred to the intercept ma&ax defined in the mailbax or porthunk INFORMATION Table. If Auto-Tiansfer to a&stance is enabled but a PA extension is not defmed, the prompt says y(~) aks not mmver; &rare s&y (~1 the hefix the cpmax”The caller is automatically transferred to the intercept mailbox defined in the mailhux or portkunk INFORMATION Table. The transfer is the same as if the caller dialed q for interc4zpt the extension.
Example: When a caller reaches an unavailable mailbox with PA spedfied, the T&h.il~ VP System prompts to the caller: u(llcune) does not mmua. pJMsew~forpascKlol~~eorpresr~tmtoleovea~~’* To Conflgute: WhenthisindarissettoYESinboththemailboxandport INFORMATION Tables, and Index 26 is defmed as YES, callersare given the option to leave a message instead of being transferred to c%sktance. ConsJdertions: .*- ThisindexisnotusedifIndex26issettoNO.
13-26 Confifguration h4anual n Copying an Existing INFORMATION Table to a New Table When using the INSTAIL or UPDATE programs to ADD an INFORMATION Table, you may choose to copy au existing INFORM ATION Table. The ability to copy the information from one table to another avoids having to enter duplicate information. This is useful, for example, if different Company Greetings are to be played at various times for the same port or trunk.
INFORMATION * LrY D Tab&e 134’ If a value is entered in question 4, the following question is displayed. Questions for MAILBOX INFORMATION Table Entires t[l Question 3 is only asked if Incoming Call Restriction is installed. kehlba w ~c.-m Reieaae 5 . 3 May.
UIT If a mine is entered for question 4, the following qufstion is displayed. II7 After asking the Cdl B&king and Siie Digit Menus question the Toshiba VP System continues withz f!Y Qu&ns 15 - 17 are not asked if the value for question 14 is zero.
ET Questions 19 and 20 are not asked if the value for question 14 is zero. m Question 21 is only asked if FlFO Queuing is installed. #- :r,,;. -. W Question 25 is only asked if Adaptive Integration is installed. BZ Question 27 is not asked if the value for question 26 is NO. m Using UPDATE Use the UPDATE program to: l LIST one or all INFORMATION Tables. l MODIFY ap Index Value Within an INFORMATION Table. * ADD or DELETE an INFORMATION Table.
13-30 cont7gurat;on Manual - Example of a rnzdbox INFORMATION TabIe: ToshlbaVPsyWm-m Roreaw5.3 May.
INFORMATION Table 13-31 w Example of a port INFORMATION Table: Ustlng all COS ushg a specl?lc MODIFY INFORMATION Tables Modifying an INFORMATION Table Use MODIFY to alter index values within an INFORMATION Table. Enter a “?” after the co mmand to get extended wording of the question. Omit the “?” for a short version.
b WARNING 4 If you attempt to modify an index value pertaining to a software package not installed the Tixhik VP system displayx . Software Packages SW-XfxxIl SW-XOtH34 SW-XII019 SW-XfXQO SW4021 SW&U22 SW-XtXl23 SW-xc031 D ADD rntraMessaging Networking Sie Digit Menus Incoming Call Restriction FE0 Queuing Scripted Prompting NamesDirectoxy Adaptive Integration Software part numbers are different for VP 100 and VP 3oosNp 300.
INFORMATlON DELETE Deleting an INFORMATION Tab - 12-33 r&Jo AlI SCHEDULE Tables are checked to insure the IWOFWATION Table being deleted is not refmenti ll7 An INFORMAlION Table is not deleted if it is still referred to in a SCHEDULE Table. .
LOCATION TABLE Chapter Contents - _ . . :_-. , Paaa SecHon Descrbtlon 14.1 LOC4llON Table for Multi-Cabinet Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-l How the LOCATION Table is Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1 How to Configwe the LOCNlON Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1 Using INSTALL . . . . . . . . . .
INTRODUCTION Both multi-cabinet and remote networking installations use the LOCATION Table. Multi-cabinet networking refers to situations where more than one Toshiba VP System is linked together behind one PBX at one location. Remote networking refers to situations where Toshiba VP Systems are located at different locations behind different phone systems. The LOCATION Table describes l Other locations in a remote network l Other cabinets in a multi-cabinet network .
Quick Reference Guide LOCATIO’N fable Command Description This table is used with Xxhiba VP System Networking. The table contains the following information: -LOCATION-Table Location name Route choices Whether the location has a system Network protocol used PublicAE Install question number 5 asks for the new location name, whether it is located on the same PBX, and the route name used for access. LOCATION Table and the INSTALL Program UPDATE network numbers used Command Optlons LIST .
r 4 . 1 LOCATION TABLE FOR MULTI-CABINET NETWORKING Multi-cabinet networking refers to situations where together behind one PBX at one location. more than one Zxhiba VP System is linked The LoCATION Table ior a multi-cabinet network cznhns networlrandthenameoftberontensedtoaccessit.
B Using INSTALL _’ This is the question from INSTAU that defines the locations on the network. I -.-: Using UPDATE Use the UPDATE program to LIST, MODIFY, ADD or DELETE a Network Location. LIST Usting the LOCATION Table The entire LocAnoN Table or just one location can be listed. To LIST all, return at the LST : prompt. To list onebb type the number of the location you wish to list. Tc&lbavPspwlm Rekav5.3 May.
LOCATIQN YODWY Modifying an existhg ADD Addlng a cabinet to the network Table 14-3 location. First ADD the new route to the ROUTE able, if needed, then add the new location to the LOCAlTON ‘E&k, then add the location to the NUMBERING PLAN %ble.
14-4 Confiauration Manual - DELETE To DELFE a cabinet from the network, first delete the lochon from the WERINGPLAN Table. then delete the location frqm the LOCATION Table, then deIetc the route from the ROUIZ Table, if needed. E? A bcation can not be deleted if it is defined in the N-UMBERINGPLAN Table.
LOCATION 14.2 Tath 14-5 LOCATION TABLE FOR REMOTE NETWORKING Remote Networking refers to situations where Toshiba VP Systems re located at different locations behind different phone systems. Remote networking requires the optional SW-X0004.
HASSYSTEM Sties whether the location has a Toshiba VP System, 2,.e&xl applications may desire support oflocations thatdo.not i:.,x the Toshiba VP System. SAMELOC Specifies whether the location is a multi-cabinet Toshiba VP ’ Zptem or a remote location on another PBX AUTHLEN PUBLlC/TIENET NUMBERS n - _ .hkates the Public Network Number or TfE line number .x:~& to access thelocatkm. Using INSTALL This is the question fkoin 3IJ%XXLL that defines the locations on the network.
LOCATlON Table 14-7 m Using UPDATE LIST, MODm ADD or DELETE a Network LOCATION. LIST Llsthg the LOCATION Table You can either LIST the entire IDCATION Table or just c&e location. To list all, return at the LST: prompt. To list one., type the number of the location you wish to list. MODIFY Modifying an exkting locatIon -::.,~m~li~~:~~~~~~~~~~~~~~~~~~~~~ili;l~~~~~~~j~~~~~~~ ... ..::. ............. :..:: :Tzl. k:zI;;;;-i :y ) :. .~jg$$$jg ................................. i~~i31~~:~.
If the above question is answered N, refer to the Feature Lkscriptim manual - NETWORKING. ADD . Addlng entries to the LOCATION Table To ADD a cabiiet to the network, first add the new route to the ROUT& Table, if needed, then add the new location to the IDCATION Table, then add the location to the NUMBERING PLAN If (location name) does not have a system, .
LOCATION Tab 144 - 87 cn: c = cakdnumber;nnumber. DELETE last‘n’digitsofthecalled Delethg a cabinet from the network First DELETE the location from the NUMBERING PIAN Table, then delete the location from the IDCATION Table, then delete the route from the ROUTE Table, if needed.
15 NAMES TABLE Chapter Contents - _ Section Descrbtion 15.1 152 15.3 UnderstandingtheNAMESTaMe......................................................15-1 How the NAMES?We is Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-2 HowToconfigureTheNAMESTable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-3 usill!J lN$-ALl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION The NAMES Table contains the name and ma&ox number of each name in the Names Directoq. The Names Directory option (SW-X0023) allows a caller or a person addressing a message to dial a person’s name if they do not know the mailbox number.
Quick Reference Guide NAMES Table Command - NAMES Table Desafption Contains the maikx number and name of each entry in the the Toshiba VP System Names DiRCtOtJL NAMESTable and the INSTALL Program There are no questions in the INSTALL program pertaining to the NAMES Table. To add or delete entries, use the UPDATE program. + _ g4$$ Maximum Entries UPDATE Command OpUons LJST .L NAM To list the Names Directory. ADD .A NAM To add entries to the Names Directory. MODIFY .
UNDERSTANDING THE NAMES TABLE The NAMES TabIe is used only with the Names Directory option. If the Toshiba VP System is not equipped with this option, this table does not appear in the configuration database. The NAMES Table contains the name and mailbox number of each name in the Names Directory. The Names Directory allows callers, and ma&ax holders when addressing messages (iiIntraMessaging is installed), to dial a person’s naine when the mailbox number is not known.
15-2 Configuration Manud - HOW THE NAMES TABLE IS USED 15.2 If a caller does not know the extension of the person thy are calling, the extension can be determined by calling the Names Directov rnaibuc (Ihe number of the Names Dirmry mailbox should be stated in the Company Greeting.) If a person is addressing a message from within a mailbox and the extension is not Eiown, the extension can be determined by pressing q q to reach the Names Directory mailbox.
NAMES - 1 5 . T&de 15-3 3 HOW TO CONFIGURE THE NAMES TABLE NAMES Table entries consist of three items of data - the mailbox number, the last name and the first name of the ma&ox holder, entered as follows: LMILBOX NUMBER,LAST NAME.FIRST NMfE .*- ‘Ihe mailbox must e&t in the USER Table before it can be entered in the NW Table.
15-4 corviglJrationMrnua/ - IIT’ T0snlt.a VP ~ynen-a The NAMES Table is l&led in random order, not alphabetically by name or numerkally by ma&& number. I’- ADD Adding entries to the NAMES Table MODIN Modifylng entries In the NAMES Table DELETE Deleting entries from the NAMES Table lweaw5.3 May.
16 NUMBERING PLAN TABLE Chapter Contents - _ Section Descrbtlon 16.1 NUMBERING PLAN Table for Multi-Cabinet Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-1 How The NUMBEJ3lNG PLAN Table is Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..16- 1 l-km to configure the NUMBERING PIAN Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-l using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTIQN Both multi-cabinet and remote networking instakw use the NUMBERING PLAN Table. Multi Cabinet Networking refers to situations where more than one Toshiba VP Q&m is linked together behind one PBX at one location. Remote Networking refers to situations where Toshiba VP Systems are located at different locations behind different phone systems. In this chapter, you will find the following sections l l A w Reference Guide containing the commands most commonly used with the NUMBERING PLAN Table.
Quick Reference Guide NUMBERING PIAN Table Command - NUMBERING PUN Table AddMonal InformWon This table is used with Networking. For each cabinet in the network, the NUMBERING PIAN Table definesz l Location of each system on the network l Initial digits dialed to reach that location l MaiIboxlength l Number of digits to strip f NUMBERING the INSTALL UPDATE PLAN Table and Program . ..
NUMBERING PLAN T&e 16-l - 16.1 NUMBERING PLAN TABLE FOR MULTI-CABINET NETWORKING Multi Cabinet Networking refers to situations where more than one Toshiba VP System is linked together behind one PBX at one location. For each cabinet in the mu&cabinet network, the NUMBERING PUN Table d&m-.
16-2 c#7figlJration Mawal - NETWORK MAILBOX LENGTH l%e total number of digits the Toshiba VP System should gather to amplete a call to a mailbox in another cabinet. For example, if -es with the fim digit 6 are three digits long (6>(xx enter 3. . NUMBER OF DIGITS TO STRIP For multi-cabinet network locations, this fiekl always has a wJue of zero. Used for remote networking, identifies the number of digits io strip before sending an address to a remote system.
N A D D U M B E R I N G P L A m N TatSe 1 6 - 3 Addlng a cabinet to the network First ADD a new route to the ROUIE Table, if needed, then add the new location to the LOCATION Table, then add the new location to the NUMBERING PLAN TabIe. DELETE Deleting a cabinet from the network First DELETE the location from the NUMBERING PIAN Table, then delete the location from the LOCATION Table, then delete the route from the ROUIE Table, if needed.
17 PORTS TABLE .- Chapter Contents 17.1 172 17.3 LhWSanding the PORTS TaMe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1 HOWthePORTSTaM~i!SU& . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-2 &wtoconfigutethePOATsTaMe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..17- 4 Using INSTALL . . . . . . . . . . . . . . . . . .
INTRODUCTION TheVP100usesthePORTSTable. TheVP3WsandVP300usetheSU3TSTable. The PORTS Table uxhns, for each port: l PBXextensbn ’ class of se* (COS) l Arswaingmode l Whether message waiting or network messages can be sent l IftheR&itaVPSystemselftestshouldberun .-- The PORTS Table contains information about each port including the PBX extension number of the port.. .,.
Quick IReference Guide .-- PORTS Table Command PORTS Table Description A port is the physical link between the Toshiba VP System and the phone system. The table contains information about each port. Fields contained are: l The phone system extension number. 0 The port COS. 0 The pm answering mode - Ax, CX, h5X 0 Port used for outcall 0 Port used for selftest SYSTEM Command LIST @L PORT X PORTS Table and the INSTALL Program Lists details about a specific port.
h.ltemal cdl.5 When the PBX allows forwarding of internal calls only, stations can be forwarded to CX ports for internal messaging. This enables an employee to leave a message for an unavailable station without first calIing the lbshiba VP System. Remember, callers need to, know the extension number to leave a message. callers who came through the operator, and then are forwarded to CX ports, may not )cnow the extension number.
17.3 HOW TO CONFIGURE THE PORTS TABLE Each port connected to a PBX extension can be comigured to handle calls differently. The following describes the valid or invalid entries for the POKI?3 Table fields. EXTENSIONS Defines each PBX extension number connected to a Toshiba VP System port. A mailbox extension number caurmt be the same as a port extension number. cos The COS assigned to each port defies the feature attributes associated with that port.
II Using UPDATE Use the UPDATE program to: * LIST the PORTS Table or l MODIFY the PORTS Table ADD and DELETE cannot be used in the PORTS Table. LIST LlStlng the PORTS Table MODIFY Modifying the PORTS Table yz.x.g2~j.;T : : :.:. .,':':'.:.:':.:.:.':.;: :.:'. : :~: .",~: .: ~j: i': : _ii,. : : :;: : : : : :-.:~":'.~::.~:.:~~:.::;::~-:~::~i:~.:~:..:~.: ~~.::.::.::.::.::.:::.::.::.::.::.::.~:.~:.~::.: .::.::.: ::.::.,:.,::.::.,:.:: )::~.::::.:~.~::..j::.: ,.',,.,.',.):~,,~:,~'_~.,~,: ,. ,.,,:.,,.,i:,,.
17-6 Configuration Manual n - Using the System List Command A system level command can be used to LIST specifk information about particular ports. At theetype: L PORT X Where X-POW number to list. The following is an example of a printout.
PREFIX DIGITS TAB.LE .‘- Chapter Contents Section Descrbtion 18.1 182 PREFIX DIGITS Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..18- 1 How To Configure the PREFIX DIGITS Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-2 Using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION The PREFIX DIGITS Table is used in insbllations with telephone systems that use Sh4DI (e.g., 4’Centrex) or a protocol similar to SMDI to implement Adaptive Integration. The table enables the Toshiba VP System to strip the prefm digits from the call record received and use the remaining digits as the mailbox number.
Quick Reference Guide .- PREFIX BIGliS Table Command Desdptbn PREFIX DIGlTS Table Used in Centrex, Adaptive Integration installations. Leading prefix digits are added to station numbers when the Toshiba VP System is sending MWI commands and removed when the Toshiba VP System is receiving call records over the SMDI link. PREFIX DlGlTS Table and the INSTALL Program There are no questions in the INSTALL program pertaining to prefx digits. Configure by using the UPDATE program after ktallationis complete.
PREFIXwDIGiTS 18.1 Table 18-l PREFIX DIGITS TABLE The PREFIX DIGITS Table is used only with Adaptive Integration. If the Tbshiba VP System is not equipped with this option, the configuration does not contain this table. , For Centrex installations that have SMDYSMSI and the optional Adaptive Integration feature, the PREFIX DIGITS Table should only be umfiiedif mailbox numbers are less&an seven digits long. In a Centrex instahation, the station numbers are typically three to four digits in length.
18-2 18.2 - Configuration Manual HOW TO CONFIGURE THE PREFIX DIGIT TABLE For each first digit for mailboxes, enter the p&ix digits that precede the station/mailbox numbers with that first digit. List the FIRSTDIGIT Table to get a list of currently used niailbox firs digits .-n Using INSTALL There are no questions for the PREFIX DIGITS Table in the INSTALL program. l% enter prefa digits, use the UPDATE program.
ROUTE TABLE .‘- Chapter Contents PaCle &ztlon DescrlcWn 19.1 RarteTaMetorMuRi-CabinetNetwwking...............................................lg1 HowtbROUTETtieisUsed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-l How to configure the ROUTETable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-1 Using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION Both multi-cabinet and remote networking mstallations use the ROUTE Table. .‘Multi-cabinet networking refers to situations where more than one Toshiba VP System is linked together behind one PBX at one location. Remote networking refers to situations where Toshiba VP Systems are located at different locations behind different phone systems.
Quick Reference Guide ROUTE Table Command Description ROUTE Table This table is wed with Toshiba VP System Networking. It specifies how to access all other cabinets on the network. ROUTE Table and the INSTALL Program INSTALL question number 4 asks for the name of each network route, whether the route can be dropped upon reconnect to caller, and the access digits to be dialed. UPDATE Command Options LIST .L ROUTE To list the ROUTE Table. ADD .A ROUTE To add a cabinet to the network. MODIN .
19.1 ROUTE TABLE FOR MULTI-CABINET NETWORKING Multi-cabinet networking refers to situations where more than one Toshiba VP System is linked together behind one PBX at one location The information in this table spec5es how to access all other cabinets in a multi-cabinet Toshiba VP System. The information includes the name of each route, whether the route-can be dropped (always YES), and pilot extension to access each cabinet. Example of a ROUIB Table: .
19-Z Mantsl n Using UPDATE Use the UPDATE program to: LIST, MODIFY, ADD or DELHI3 a NETWORK ROU’IE. .LIST USUng the ROUTE Table ADD Adding a ROUTE t0 the network First ADD the ROUTE, then the LOCATION, then the NUMBERING PLAN.
DELETE Beletlng a ROUTE from the network First DELEIE the NUMBERING PIAN, then the LOCATION; then the ROUTE.
19-4 Configuration 19.2 Mawal - ROUTE TABLE FOR REMOTE NETWORKING Remote networking refers to situations where lbshiba VP Systems are located at different locations behind different phone systems. The information in this table specifies the outgoing routes from this location. The information includes the name of each route, whether the route can be dropped, and digits t6access the route. ‘i.
N - wait for DIAL-UP OCC DIAL TONE here. P - dial PUBLIC NETWORK NUMBER here. T - dial TIE NETWORK NUMBER here. The D, E, and N are defined system-wide by the factory depending upon the PBX that the lbshiba VP System is connected to. The P and T are defined in the LOC~ON Table. Examples: l ‘- DDD Dial 9, wait for dial tone, delay, then dial the main number to reach a location. Enter: 9EDP WATS Dial 110, wait for dial tone, then dial the main number to reach a location.
19-6 - Configuration Mawal ADD Adding a ROUTE to the network Fii ADD the ROUTE, then the LUCATION, then the NUMBERING PL4N. MODIFY Modifying an entry h the ROUTE Table DELETE Deleting a ROUTE from the network First DELETE the NUhfBERING PIAN, then the LOCATION, then the ROUTE.
20 . SCHEDULE TABLE Chapter Contents Section Descrbtion 20.1 20.2 20.3 Undemmciing the SCHEDULE table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-l How the SCHEDULE Tables Are Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..20- 2 How to Configure the SCHEDULE Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-3 .Using INSTALl . . . . .
INTRODUCTION The SCHEDULE Table allows up to eight different specified time periods plus a default time period to control the behavior of mailboxes and ports. .‘l l A time period coIlsists of the days of the week, start and stop times of the day, and any holidays. The default period consists of all days and times not specified in the prior periods. Eachcoshasanassociated SCHEDULE Table. The SCHEDULE Table number is the same as the COS number.
Quick Reference Guide SCHEDULE Table Command SCHEDULE Table Description Directs the Toshiba VP System to different INFORMATION Tables by time of day and day of week. The SCHEDULE Table is always the same number as the cos it is associated with. Number of SCHEDULE Tables 128 (o-ln) Number of Time Periods 8 Defautt Table 1 Used for all davs and times not defmed in a time period. INFORMATION SCHEDULE INSTAU.
SCHEDULE - 20.1 Table 2V-1 UNDERSTANDING THE SCHEDULE TABLE SCHEDULE Tables allow for additional flexibility in answering and handling calls. cI.Tables are used for both ports and mailboxes l e SCHEDULE SCHEDULE Tables for ports, for example, allow the ability for company greetings and intercept positions to change by time of day and day of week. .
20-2 Configuration Mawat - 20.2 HOW THE SCHEDULE TABLES ARE USED SCHEDULE Tables are used to change the way ports and mailboxes behave. The behavior is changed by time of day and day of week. The change in behavior results from a diffqent INFORMATION Table being used for the time and day specified. INFORMATION Tables c&in indexes that determine specific port and mailbox behavior. The COS assigned to a port or mailbox directs the Toshiba VP System to the SCHEDULE Table of the same number.
SCHEDULE 20.3 Table 20-3 HOW TO CONFIGURE THE SCHEDULE TABLE Defoe a SCHEDULE Table with a matching number for each COS to be used in the PORT and USER Tables. Each SCHEDULE Table consists of eight possible time periods (numbered 1 through 8) and a default period.
20-4 Configuration h4anual During INSTALL, the questions used to define the SCHEDULE Tables are: When finished entering all time periods for this SCHEDULE Table, press -1 at the colon. The following question is asked: n Using UPDATE Use the UPDATE program to: l LIST one or all SCHEDULE ‘Gbles l MODII?’ a time period contained in a table . MODIPl the default value in a table l ADD a SCHEDULE Table l ADD or DELETE time periods in a SCHEDULE Table Tie pericds are numbered 1 through 8.
SCHEDULE - LET TaMe 20-5 ktlng the SCHEDULE TSbleS This command prochces a list of one or all SCHEDULE Tables. Either enter the number of the table to be listed, or press IEater] ’ at the prompt for all tables. MOBIFY Modifying a Time Period , m An INFORMATION Table must be defied before it can be used in a SCHEDULE Table.
B-6 Confipmtion MamaI - Modtfyhg 017 ADD a default INFORMATION Table number An INFORMATION Table must be defined before it can be used in a SCHEDULE Table. Adding a the period Used to create a SCHEDULE Table for a COS, and to ADD a time period to an existing SCHEDULE Table. When adding a new time period, existing data is not altered. If all 8 time perkds are already used, an error message is given when attempting to add to an existing table.
SCHEDULE Table 22-7 Deleting an Entke Table This deletion can be used successively to delete an entire table. When all previously used time periods are deleted (and only the default remains), the lbshiba VP System asks if you want to delete the entire table. b WARNING 4 If a SCHEDUlE Table is in use, it cannot be deleted.
21 SLOTS TABLE .- Chapter Contents Section Descrbtion 21.1 Un&@anding the SLOTS Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-1 Line Card Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-3 htegration Card Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCT.ION Only the VP 300s and VP 300 use the SLOTS Table. The VP 100 uses the PORTS Table in place of the SLOTS Table. .-The SLOTS Table allows confiiration of each line card, integration card, and application card in the VP %%/VP 300 on a slot-by-slot basis Line Interface Cards (LIC), Telemarketing Line Cards W), Direct Access Cards @AC), integration cards (e.g., MIC), and application cards (e.g., VPw4.s ACP card) are individually configured.
Quick Reference Guide .‘- SLdTS Table Description SLOTS Table Allows individual configuration of the VP 3OOsIVP 300 line cards, integration cards, and application cards. Une Card Slots Slots Al-Al2 may be configured for Line Interface Cards (LIC), Telemarketing Line Cards WC), and Direct Access Card @AC). The SLOTS Table contains information about each port.
Quick Reference Guide .‘^ SLOTS Table Description lntegratlon Card Slots Slots A9-A12 may be configured for integration cards. Slots contain information about each integration unit on the card.
Quick Reference Guide .‘- SLOTS Table Command SLOTS Table and the INSTALL Program Description The INSTALL program prompts for slot configuration data. UPDATE Command Options LIST .L SLOT To list the entire SLOTS Table. .L SLOT To list details about a specific slot. ADD .A SLOT To add a slot to the SLOTS Table. MODIFY .M SLOT To change any of the values. All information for the port must be entered. DELETE .D SLOT To delete a slot from the SLOTS Table. The .
21.1 UNDERSTANDING THE SLOTS TABLE’ The SLOTS Table contains information about each slot in Shelf A The SLOTS Table allows the individual confiitionof each line card, integration card, and application card. Shelf A contains 12 slots, which can be configured as follows: “- Slot Number Al-Al2 A9-Al2 Al2 8 lPpeofCardAhwed Available for line cards (e.g., LIC, TLC, or DAC) l Available for integration cards (e.g., MIC) l Available for an application card (e.g.
21-2 Configuration Manuai JZxample of a SLOTS Table:
n tine Card Slots Slots Al-Al2 may be used for Line Interface Cards (LIC), Telemarketing Line Cards (TLC), andDirectAccessCards(DAC).Eachlinecardhasfourports,givingamadmumof48ports in a VP 3oosNp 300 cabinet. Bach port is physically counected to a PBX extension (a single line)via2i-paircableandaconnedorblock.ThePBXdirectscallstotheVP300sNP300 for answering. .
mailboxes with specific COS. A default link may be qxcifkl to perform Message Waiting Notification for all mailboxes with a COS not allocated to a specific message waiting link Only one default link may be specified for the entire q-stem. If System Parameter 170 is set to NO, the first available integration link confgqred for message waiting is used to turn ON/OFF a message waiting lamp.
21.2 HOW THE SLOTS TABLE IS USED The SLOTS Table is used to configure each port on a line card and integration card. n tine Cards Each VP 3OWVP 300 port on a line cud is normally conneded to a specif’ic PBX qtension. For non-integrated systems, the port extensions must be set up in one or more hunt groups in the PBX. Each hunt group can be con&u.red to handle calls differently. For integrated systems, refer to the Innollatio and Mae manual - ADAPTIVE INTEGRATION, for configuration details.
21-6 Configuration Manual - thqrwishtoreach,orwaitonthelineforassistance.Whenthe callerentersanumber,theVP3XMVP300saysz “lhv&youJirdu ?nommr.... ” Tke VP 3iMdVP 300 then puts the caller on hold and . attempts to call the extension. If the personal greeting is ON, the VP 3COdVP 300 gives the greeting immediately and does not calL .... CX Mode - Secondary Answering CX can be used for non-integrated Centrex instaUation&x PBX DID instalktions, whereby cabs are fonvarded to a .
SLOTS Table a-7 Ifl Some PBXs have the capability of running diagnostics on their pass. The diagnostic may cause the VP 3lOdW 300% self&t tofailandplacetheVP3OOsNP3OOportinTSTmode,taking the port out of service. The port remains in TST mcde until selftestrunsagainandisabletoputtheportinse~or, until the system is restarted. In these cases, selftest can be disabled. This problem has been identified on the Old Disc&er III and the Ericsson Prodigy.
B-8 Configuration Manual DEFAULT Defimes a link as the system default link to perform message waiting notification for alI COS not allocated to a specific link. Currently, this field applies only to AIXT System 75Befinity Gl and Al3tT System 85AXinity G2 integrations W cos System Parameter 170 - INTEGRATION ON/OFF UN-K MUST MATCH, must be set to YES for the default link and link defined for qecific Classes of Sexvice to take effen .
21.3 HOW TO CONFIGURE THE SLOTS TABLE Beginning with slot Al, amfigure the slots used for line cards in consecutive order, without skipping any slots within the group of line cards. Beginning with slot A9, reserve any slots needed for future cards. Then, amfigure integration card slots in consecutive order, without skipping any slots within the integration cards.
21-l 0 Configuration Mamat - ports are idle. lf more than 32 ports are configured, the VP 3lXldVP 300 makes outcalls when at least four ports are idle. V TEST For AT&T System 75 integrations, all ports defmed as YES are used for outcalls, with no restrictions Enter YES or NO to enable or disable the VP 3OOs/VP 300’s selftest rOUthe. V n . I'- For message waiting notification or alarm outcalls, multiple calls cm be placed simultaneously.
SLOTSTaMe 21-11 D Using INSTALL Question number 3 in the INSTALL program prompts for slot configuration data, beginning with slot 1. m Line Cards l The follo6ing is the II&TAIL program SLOTS Table question for line card slots. .:- When information for a port is the same information entered for the previous port, only the extension number of the port need be entered followed by-]. The information for the remainder of the line is automatically entered.
21-l 2 ConfioMatiM Manual - n Integration Cards Configuring a Message Watting unk The following is the INSTAIL program SUNS Table question for integration card sIo+& ConfIgurIng a Une Appearance The following is the INSTAIL program SLOTS Table question for integration card slots. 07 Except for AT&T System 7YDeftity Gl, each system port may be allocated to only one integration unit, with a maximum of 16 ports for each unit.
SLOTSTable - n 21-13 Reserving a Slot Reserving a slot for later use, when the cnstomeis future expansion needs are known at the time of the initial instalktion, can eliminate the need to physically move cards when the new cardisadded. Fbr example, if eight line cards (slots Al-As) and two integration cards (slots A9 and AlO) are to be installed i&ally, but the au&omer’s expansion needs indicate an additkmal line card and an additional integration card are needed in the near future.
21-I 4 Configuration Manual - LJST Usting the entire SLOTS Table Listing a spedfic slot In the SLOTS Table
S L O T S Tabk 21-15 ADD AddIng a line card to the !iUXS Table Adding a message waitfng Unk to an integration card In the SLOTS table Addlng a line appearance to an integration card In the SLOTS Table
21-l 6 Configuration Manual - MODIM Modlfylng a Une card In the SLOTS Table UT In the example above, the COS, answering mode, outcalling, and test information for port 4 were copied from port 3. Modifying a message waiting Unk on an integration card In the SLOTS Table IIT When modifying the list of COS, three options are offered - clear the existing COS list, add new COS, and delete COS.
Deleting a port from a slot without deleting the entire slot In order to delete a port from a slot, MODIFY the SLOTS Table, select YES to initialize the port amfiition, and re-enter only the required ports. TheVP3CWVP300mnstberebtnrted for changes to take effect. 07 DELETE Deleting an entIre slot from the SLOTS Table t?Y Toshiba VP zcysm-fts Rldasa 5.3 uay. lee1 A port may be deleted from the highest numbered (last) line card slqt only, since there may be no gaps in port utilization.
22 SYSTEM PARAMETER TABLE I’- Chapter Contents Section DescrfDtion PMla 22.1 UndestaMing the SYSiEM PARAMETER Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How The SYSTEM PARAMETERTaMe is used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How To ConfguretheSYSTEM PARAhlEERTaMe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . using INSTALL . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION The SYSTEM PARAMEER Table amains information about the particular installation and phone system. The T6sh.ilx VP System refers to tbe SYSTEM P ARAMIXER Table for many system functions to determire Fixa to do, when to do it, and how often. This chaper includes l Quick Reference Guide l SYSTEMPARAMETER 2ble listing all system parameters. l How to c&iithe Cm PARAMXER Table.. l Description of all system parameters.
Quick Reference Guide d- §YSTEM PARAMETER Table Command Desctlptlon Contains specifii phone system information, instalktion values, and system default values. The systems refers to the table when performing many system functions to determine what to do, when to do it, and how often. 172 (Several numbers are not used.) S;vsTEM PAFihlETER Table Number of Parameters A variety of values appear in the INSTALL program which are stored in the SYSTEM PAR4hETER Table.
S Y S T E M PARAMi3ER Table 22-1 * 22.1 UNDERSTANDING THE SYSTEM PARAMETER TABLE The SYSTEM PARAMETER Table is the part of the database that contains phone system information, instaUation+xific values, and system default values. This section contains alI system all parameters apply to all Xbshiba only to optional feature packages. entries associated with that option - _ parameters in the confiition program. In the follow&g table VP Systems unless otherwise. noted.
22-2 Configuration hlafud
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22-4 Configuration Mawd -
HOW THE SYSTEM PARAMETER TABLE IS USED 22.2 The lbshib VP System refers to the SYSTEM PA%WETER Table for many system functions determine what to do, when to do it, and how often. There are three main categories of informationz - _ _ LO .-- PBX Infomation pertaining to the specifk PBX connected to the Toshiba VP System.
22-6 Cmfiguationhbwal - 22.3 HOW TO CONFIGURE THE SYSTEM PARAMETER TABLE Many system parameters are automalically defined by answering the INSTU questions Others are automatically generated when entering the PBX type. Some may need to be mcdifjed depending upon the application. When fmished with the INSWLL program, enter the UPDATE program and list the &abase by typing. at the dot (.) promptz LALL Examine the database and modify all system parameters neceSSary to correctly configure the application. - .
SY!SlEM PARAMEER Tabie - LIST Lktlng the SYSTEM PARAMETER Table MODIM Modtfying a system parameter 22-7 ?b MODIFY a system parameter, enter the number of the parameter after the command M SYS . that The Tbshiba VP System displays the question associated”with system parameter and gives the valid range of response. For more information on modiQing a particular parameter, refer to the System Parameter description section.
If you choose to do this, all system parameten, timing tables. and system level passwords are re-set to factory default values Be sure you list all system parameters prior to modifying. After mod$ing’list all system parameters again. Enter the correct information for all parameters set back to manufacturer defanit valuesasaresultofmodifyingthePBXtypc . 81 When et&g UPDATE after modifying this parameter .
SYSTEM PARAMETER 2.4 Table - DESCRIPTION OF SYSTEM PARAMETERS The following shows the questions z6 they appear in the INSTALL program. The following indicators are used wbm a system parameter does not pertain to all three Toshiba VP Systemi Tbe indicators may be intermixed. m l VPlooonly m c+ l vP3oosNp3cKloflly -. .
22-I 0 configuration htzmal - the PBX Refer to the Innczllorion wzd M&me manual - DTMF IN-BAND, and the DTMFIKT Table chapter in this manual for more information After you answer all parts of this question, the information is loaded into the system conkiition database. There are two ways to change the PBX type: l MODM System Parameter 3 - if extension numbers remain the same; only the PBX type changes. .
12 INSTALL QUE!S-ilON NUMBER This parameter cannot be modified.
ALTERNATE TRANSFER COMPLETE CODE 19 MAILBOX NUMBERS MATCH USER EXTENSIONS Refer to the USER Table chapter for details. V The values in parameters 22 through 25 apply to new mailhxes only.
SYSIEM PAFtAMfZ!ER Table 32 22-13 MAXIMUM MESSAGE LENGTH (MINUTES) llisisthemaxixn um recording length of a message sent to a n&box. For a ’ discusbn of the maximum recording length that can be recorded from a mailhaq refer to CONFIGURXI’ION, INFORMATION Table, Index 22 .The maximum message length is 3 hours. The length of messages and greetings is controlled by the INFORMATION Table. If a value is not defied in the ’ INFORMATION Table, the default is the value defined for this parameter.
22-14 Configuration Maorra/ - lP If your system encounters an exCeSiiYe number of NO DIAL-TONE and it is caused by the PBX not giving DIAL-TONE after flash, increasing retry attempts may improve the excess rate. Refer to peg 13 in the IlLst~mrdMointeMncc mand - bMNTENANCE,TiaffiiPeg count nble IftheanswerisYESthesemndprtofthisqmstionisasked. perPBXcxnbedefinedasthemaste.rsyaem.
SYSTEMPARAMEIER 67 - Table P-15 NRt MAX BEEPS FOR REMOTE CONNECT (NT Option) Determines the number of DTMF A tones the Toshiba VP System sends before determining that the other location is not answering. The value may only be listed; the default is 20 attempts 68 NET REMOTE DELIVERY AlTEMPT LIMIT (NT Option) Determines the number of times the Toshiba VP System attempts to se@ a message to another location before it returns it to the creator. The value may only be listed; the default is 20 attempts.
22-l 6 Configuration hb-ud - This parameter applies to messages left after calling a busy and/or no answer extension, messages kft after greeting, quick messages (IntraMessaging option) and scripted prompt responses (Saipted Prompting option).
81 LAMP Mw: YFF” PRE-DtTENSION DlGlTS 82 LAMP Mw: IOFF’ POST-EXENSION DIGITS 83 LAMP MW UGHT LAh4P FOR EACH NEW MSG 84 LAhiIP Mw: CALL EXTN BEFORE UGHnNG IAMP 85 RECONNECT CODE AFTER 3RD PARTY HUNG-UP 86 CALLERS GET MUSIC-ON-HOLD - - 07 87 This is PBX dependent. MAXIMUM RETRIES WHEN FIFO QUEUEING (Only applies if Next Mailbox is defined. If not, allows caller to continue -9-d 88 NET! INITIAL-DIGITS INCLUDE MBOX 1ST DIG Always set this parameter to NO.
NET. USE TRUNK RECONNECT CODES (NT Option) 89 lf set to YES, the Te VP System uses System Parameters !30,91, and 92 for’ trunk reconnect. If not set or set to NO, the T&shiba VP System uses System Parameters I3 and &, values are YES or NO; the default is NO. NET RECONNECT CODE AFTER TRUNK ACCESS (M Option) .+ 90 De&es the sequence of events (eg., flash, F; expect dial tone, E; delay, b; etc) the lbshiba VP System uses to reco~ect to the caller on hold after accessing an outgoing trunk.
SYSlEU?AXRAMElE~Table m =-- 9 - _ _ 5 PBX ACCEPTS DTMF DIGITS ON DID TRUNKS 96 MOVE BACKWARD DURING GREEllNG (BLOCKS) 97 MOVE FORWARD DURING GREEllNG (BLOCKS) 96 LANGUAGE TYPE D 9 9 Only modify this parameter if using AUCal.led party Identification. RINGBACKS BEFORE lU 101 If the system uses French language prompts, select “!I” RINGBACKS BEFORE ANSWERING CX PORT 07 100 Z-19 ANSWERING MX PORT ., Only modify this parameter if using AI/Called Rq Identification.
104 NRt MULTI-CAB DELAY BEFORE DTMF SIGNAUNG Determines the intenal (in seconds) the Xxhiba VP System waits before sending DTMF A tones to a multi-cabinet location. Wues are 0 - 20 seconds; the default is 0 seconds. 105 .‘- DEFAULT SECURllY CODE FOR MAILBOXES tt7 XXisthevaluesetinSystemPara;neterl~--MDJIMUM~ FOR SECUXIY CODES. NONE is not allowed if the minimum length is greater than zero. 106 LAMP MW-.-.
BZ? ;m =q OnIy mod@ this parameter if integrated with the PBX 113 MAX SILENCE FOR SPECIAL PURPOSE GREETINGS (SEC) 114 DEVz DELAY BEFORE INTERCEPTING CALLS BIP When exiting UPDME aftex mcxS$ing this parameter, the VP 3oosM3oprompts: ‘.. 115 SYSI’EM m - m 116 The type of integration card is defined by the SLOTS Table.
22-22 cordiguration Manwl 121 E&M: SYSTEM PILOT EXlENSlON NUMBER (DIRECT) 122 E&M: SYSTEM PILOT -SION 123 E&M: ATTENDANT EXIENSION NUMBER (DIRECT) 124 E&M: AmNDANT EXIENSION NUMBER (NE-WORK) NUMBER (DIRECT) .-- ,._.-. 125 128 E&M: NUM OF DIGS BEFORE LOC. CODE (NETWORK) 127 E&M: LOCATION CODE 128 SEND MBX TO PBX RAWER THAN EXTENSION 129 LIMIT ON LINE QlJALlTY TEST Determines the minimum signal level acceptable to receive a network message.
S Y S T E M P A R A M E T E R T a b l e 22-B - ,i DY 132 This parameter requires a PBX integration with Loop Current Interrupt SettoYEs. SPEAK SYSTEM PROMPTS FOR FIFO QUEUEING UT System Parameter 133 is not applicable for lbshiba VP Systems. 133 134 INTEGRATlON CARD EXTENSION IGNORE DTMFS AFIER ENTERING mNSION NUMBER IL7 Used only with Teknekron PBX.
22-24 Configuration Manual 147 NAMES DIRECTORY MAILBOX 149 MITEL 149 ALLOW BLIND E? CHANNEL FORWARD EXTENSION TRANSFER TO PERSONAL ASSISTANCE * Ift.hisparameterissettoYES,thesystemdoesablindtransfertoPA based on COS Attribute 15 or 34. If neither attribute is assigned, a blind transfer is not pfxformed.
set to YES, the ‘Rshiba VP System ignores a loss of loop current at the start of a call for the time interval specified in this parameter. If no line current is flowing after this time, the Toshiba VP System treats this as ‘if a loop current has been interrupted. 156 APPUCATlON olhvorks) 157 SPEAK DISCRETE VERSIONS OF NUMBERS Iv 158 PROCESSOR MESSAGE POOL DISTRlBlJTiON LIST 21- 59 This parameter is used only for German language prompts.
22-26 Configuration Mawal 162 VOICE SECTORS TO DELETE ON BUSY DETECT ifl 163 This parameter is used to erase slow busy tones from the end of a message. (12 sectors - 1 second) VOICE SECTORS TO DELETE ON Il;r FAST BUSY DETECT a.- This parameter is used to erase fast busy tones from the end of a message. (I.
SmM PARAMETER Table 22-Z Some system confiitions require that the same integration link used to turn ON the message waiting lamp be the link used to turn OFF the lamp. Also,. when more than one PBX of the same type is connected to a single VP 300sNP300cabmet,itisnecessaryto~whichlinkistobeusedforeach user. Refer to the SLOTS Table chapter. IntheVP300sNP300System,alistofCOScanbeassignedfor~ Integration link used for message waiting notification. A Default link is used for all COS not explicitly listed. .
181 MAX PROTOCOL 2 MSG LENGTH (BLOCKS) Determines what length mesages are returned to senders. The default is 255 blocks.
23 . TRANSLATION TABLE .- Chapter Contents Section Descridion 23.1 23.2 23.3 urdwstanding the TFMNSLATION TABLE . . . . . . . ..~.~.......~........................~.~-l How the TRANSlAilON Table is Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23-2 How to Configure the TRANSIATION Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..e.....e.... 23-3 Using UPDATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-......
INTRODUCTION The TRANSLATION Table may be required in certain Adaptive Integration instalhtions.
Quick Reference Guide TRANSLATION Table Command TFtANSLATlON Description May be required in certain Adaptive Integration installations. Table TRANSLATlON Table and the INSTALL Program There are no questions in the INSTAU program pertaining to the TRANSLATION Table. To configure the TRANSLATION Table, use the * UPDME program. UPDATE Command Options LIST .L TRAN To list the TRANSLATION Table. ADD . A To add digits to the TRANSLATION Table. DELETE .
TRANSLATlONTable - 23.1 23-l UNDERSTANDING THE TRANSLATION TABLE In some installations, the number entered by the caller does not match the called party’s extension number. In these cases, the PBX performs digit translation to convert the digits (number) received into the appropriate internal number. This situation is most commonly encountered when DID service is added to an e&t& system.
23-2 Configuration Marwal 23.2 - HOW THE TRANSLATION TABLE IS USED The TFtANSI.ATION Table may be required in Adaptive Integration installations where it is necessq to accommodate extension numtxxs that begin with “0.” If multiple prefpes arc: used in the same instalbtion, lamp message waiting notikation may not be supported. Contact your technical support center for details. Toshiba ws)ntorra wbaM5.3 May.
2 3 . 3 HOW TO CONFIGURE THE TRANSLATION TABLE The first one to four digits of the extension number received are translated. They may translate to1,2,3,or4digits(NONEmayalsobeused). Number sent by tbe CO If TRANSLU”ION Table is configured to: Resulting Mail&x number is: 446 446 Tkanslate 4 into 3 Translate 4 into 33 346 3346 446 446 Translate 44 into 33 Translate 4 into NONE 336 46 Each Toshiba VP System cabinet in a multi-cabinet installation must have the same digit TFWNSlJil’lON Table.
