User's Manual

Strata CTX Attendant Console 08/02 iii
Introduction
This guide is designed to provide instructions for the Strata CTX Attendant Console
connected to Toshiba’s Strata CTX system. It provides step-by-step instructions on
how to use the features and buttons of the Attendant screens.
This user guide is divided as follows:
• Chapter 1 – The Grand Tour includes information on the CTX Attendant
Console keyboard, the Main Menu, Toolbar, and other features for the Console.
• Chapter 2 – Call Processing explains how to perform the most commonly-used
features, including answering, calling, and transferring calls.
• Chapter 3 – User Directory explains how the Attendant can view and make
changes to the user directory that lists employees and groups.
• Chapter 4 – Control Panel provides descriptions and instructions for making
console settings. These settings include the console Night Transfer Mode, Setting
System Date and Time, Call Forwarding, Call Overflow and other settings
affecting how calls are handled during or after your shift.
• Chapter 5 – Administration describes various administrative features which
affect the console’s capabilities.
• Appendix – Call List describes call status terms and reasons that appear in the
Call List view.