User guide

87
If Something Goes Wrong
The Windows
®
operating system is not working
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can
surf the Internet. They include: network speed, network
conditions, time of day (when everyone else is surfing, your
access can be slow) and popularity of the sites you are trying
to access. If accessing a particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Make sure you separated the domain names of the address
with the forward slash (/). Check the spelling of each name
and the syntax of the address carefully. A single incorrect
letter or missed character will make it impossible for your
browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its
server may be down for temporary repair. Try again later.
The Windows
®
operating system can help you
If the operating system has started properly but you still have
a problem using your device, the online Help can assist you
in troubleshooting the problem. To open online Help:
❖ Press the
Windows
®
( ) button on the side of the
device to display the Start screen and swipe in from the
right edge of the screen. When the Windows
®
charms
appear, touch the
Search ( ) charm. Then touch the
Search field and begin typing
Help and Support.
When the “Windows Help and Support” screen appears, do
one or both of the following:
❖ Touch the search field, type the topic you need help
with, and follow the on-screen instructions
❖ Touch one of the options listed in the window and
follow the instructions
You can connect to Support Online by going to Toshiba
support at support.toshiba.com.