User guide

95
If Something Goes Wrong
Wireless networking problems
❖ If another device is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other device cannot browse to a public
Web site, the ISP’s (Internet Service Provider) service
may be disrupted.
❖ Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖ Check the Windows
®
Control Panel's Device Manager to
verify that the Wi-Fi
®
adapter is recognized by the
Windows
®
operating system, and that the driver is
loaded. To access the Device Manager, press the
Windows
®
( ) button on the side of the device to
display the Start screen and swipe in from the right edge
of the screen. When the Windows
®
charms appear touch
the
Search ( ) charm, and then type Control Panel.
Touch
Control Panel, and then select System and
Security
, and then System. Launch the Device
Manager and carefully note any error messages
- these
will be very helpful if you should confer with a support
technician at a later time.
To enable/disable the wireless antenna, use the Airplane
mode switch located under Networks, see “Setting up for
communications” on page 73.
❖ Use IPCONFIG to verify that the device has a useful IP
address - one other than the private address of
169.254.xxx.xxx assigned by Windows
®
.
1 Press the
Windows
®
( ) button on the side of the
device to display the Start screen and swipe in from
the right edge of the screen. When the Windows
®
charms appear, touch the Search ( ) charm. Then
touch the Search field and begin typing
Cmd.
2 Touch
Command Prompt.
3 Enter
IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be
displayed.
NOTE