User's Manual

42
PROBLEM SOLVING
English
Q
Why is the DTV main menu unavailable?
A
Another mode is selected. Press ATV/DTV to select
DTV .
Q
Why are some of the menus locked?
A
Lock Menu has been enabled ( see 'Parental Controls'
page ).
Q
Why is the digital channel locked?
A
The channel has been selected in Locked
Programmes
( see 'Digital Settings' section ).
Q
Why can only certain digital channels be viewed?
A
A Favourite list has been selected (see ' Favourite
Programmes
' section), set the feature to ALL PROGS
or change channels by using the number buttons.
Q
Why are some of the digital subscription channels
unavailable?
A
Your subscription needs upgrading. Contact your
service provider.
Q
Why is the soundtrack in English when a different
audio language has been selected?
A
The programme is currently being broadcast with an
English soundtrack only.
Q
Why is there incorrect or no sound when in DTV
mode?
A
Press s to ensure the hard of hearing option has
not been selected.
Q
What can be done if the PIN number has been
forgotten?
A
Use the Master PIN code of 1276, then change to a
number of your choice. Ensure that no-one else can
use the Master PIN by removing the Owner’s Manual.
Q
Why are there vertical stripes on the screen when in
PC mode?
A
The Sampling clock may need adjustment. Select PC
Setting
from the SET UP menu, highlight Sampling
clock
and adjust until the lines clear.
Q
Why are there horizontal stripes and/or blurred
images on the screen when in PC mode?
A
The Clock phase may need adjustment. Select PC
Setting
from the SET UP menu, highlight Clock
phase
and adjust until the picture clears.
Q
Why when digital subtitles have been selected are
they not showing on screen?
A
Subtitles are not currently being transmitted by the
broadcaster.
Q
Why is there no digital text service?
A
The digital programme being viewed is not
broadcasting digital text. Try another
digital
programme.
Q
Why are there problems with analogue text?
A
Good performance of text depends on a good strong
broadcast signal. This normally requires a roof or loft
aerial. If the text is unreadable or garbled, check the
aerial. Go to the
main index page of the text service
and look for the
User Guide . This will explain the basic
operation of text in some detail. If further information
is needed on how to use text
see the text section .
Q
Why are there no analogue text sub-pages?
A
There are none broadcast or they have not yet loaded.
Press the
l button to access.
(See text section) .
Q
Why are the four coloured text numbers visible but
no text?
A
Text has been selected whilst viewing an external
source i.e. DVD or VCR. No text will appear on screen
or a box may appear stating no information is
available. Select a broadcasting channel and press
TEXT to access.
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