Warranty Guide

labor or parts in connection with warranty repairs or replacements. TOTO is not
responsible for the cost of removal, return and/or reinstallation of the Product.
This warranty does not apply to the following items:
Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder,
electrical storm, etc.
Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence,
or improper care, cleaning, or maintenance of the Product.
Damage or loss resulting from sediments or foreign matter contained in a water system.
Damage or loss resulting from improper installation or from installation of the Product in
a harsh and/or hazardous environment, or improper removal, repair or modification of the
Product.
Damage or loss resulting from electrical surges or lightning strikes or other acts which
are not the fault of TOTO or which the Product is not specified to tolerate.
Damage or loss resulting from normal and customary wear and tear, such as gloss
reduction, scratching or fading over time due to use, cleaning practices or water or
atmospheric conditions, including but not limited to, the use of bleach, alkali, acid
cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or
nylon scrubbers.
If the Product is used commercially or is installed outside of North, Central or South
America, TOTO warrants the Product to be free from defects in materials and
workmanship during normal use for one (1) year from the date of installation of the
Product, and all other terms of this warranty shall be applicable except the duration of the
warranty.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE, PROVINCE TO
PROVINCE OR COUNTRY TO COUNTRY.
To obtain warranty repair service under this warranty, you must take the Product or
deliver it prepaid to a TOTO service facility together with proof of purchase (original
sales receipt) and a letter stating the problem, or contact a TOTO distributor or products
service contractor, or write directly to TOTO U.S.A., INC., 1155 Southern Road,
Morrow, GA 30260 [phone]. If, because of the size of the Product or nature of
the defect, the Product cannot be returned to TOTO, receipt by TOTO of written notice of
the defect together with proof of purchase (original sales receipt) shall constitute
delivery. In such case, TOTO may choose to repair the Product at the purchaser’s
location or pay to transport the Product to a service facility.