Warranty Guide

delivery. In such case, TOTO may choose to repair the Product at the purchaser’s
location or pay to transport the Product to a service facility.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY TOTO.
REPAIR, REPLACEMENT OR OTHER APPROPRIATE ADJUSTMENT AS
PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY
AVAILABLE TO THE ORIGINAL PURCHASER. TOTO SHALL NOT BE
RESPONSIBLE FOR LOSS OF THE PRODUCT OR FOR OTHER INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE
ORIGINAL PURCHASER, OR FOR LABOR OR OTHER COSTS DUE TO
INSTALLATION OR REMOVAL, OR COSTS OF REPAIRS BY OTHERS, OR FOR
ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. IN NO EVENT
WILL TOTO’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE
PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW,
ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY OR
FITNESS FOR USE OR FOR A PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
AND EXCLUSION MAY NOT APPLY TO YOU.
Three Year Limited Warranty (Neorest)
TOTO warrants its Neorest brand product (“Product”) to be free from defects in materials
and workmanship during normal use when properly installed and serviced, for a period of
three (3) years from date of purchase. This limited warranty is extended only to the
ORIGINAL PURCHASER of the Product and is not transferable to any third party,
including but not limited to any subsequent purchaser or owner of the Product. This
warranty applies only to TOTO Product purchased and installed in North, Central and
South America.
TOTO’s obligations under this warranty are limited to repair, replacement or other
appropriate adjustment, at TOTO’s option, of the Product or parts found to be defective
in normal use, provided that such Product was properly installed, used and serviced in
accordance with instructions. TOTO reserves the right to make such inspections as may
be necessary in order to determine the cause of the defect. TOTO will not charge for
labor or parts in connection with warranty repairs or replacements. TOTO is not
responsible for the cost of removal, return and/or reinstallation of the Product.
This warranty does not apply to the following items:
Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder,
electrical storm, etc.