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purchase (original sales receipt) and a letter stating the problem, or
contact a TOTO distributor or products service contractor, or write directly
to TOTO U.S.A., INC., 1155 Southern Road, Morrow, GA 30260 [phone].
If, because of the size of the Product or nature of the defect, the Product
cannot be returned to TOTO, receipt by TOTO of written notice of the defect
together with proof of purchase (original sales receipt) shall constitute
delivery. In such case, TOTO may choose to repair the Product at the
purchaser’s location or pay to transport the Product to a service facility.
WARNING! TOTO shall not be responsible or liable for any failure of, or
damage to, this Product caused by either chloramines in the treatment of
public water supply or cleaners containing chlorine (calcium hypochlorite).
NOTE: The use of a high concentrate chlorine or chlorine related products
can seriously damage the fittings. This damage can cause leakage and serious
property damage.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY TOTO. REPAIR, REPLACEMENT
OR OTHER APPROPRIATE ADJUSTMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE
EXCLUSIVE REMEDY AVAILABLE TO THE ORIGINAL PURCHASER. TOTO SHALL NOT BE
RESPONSIBLE FOR LOSS OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE ORIGINAL PURCHASER, OR FOR
LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL, OR COSTS OF REPAIRS BY
OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. IN NO EVENT
WILL TOTO’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT. EXCEPT
TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING
THAT OF MERCHANTABILITY OR FITNESS FOR USE OR FOR A PARTICULAR PURPOSE, ARE
EXPRESSLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO
YOU.
THREE-YEAR LIMITED WARRANTY
1. TOTO warrants its Neorest brand product (“Product”) to be free from
defects in materials and workmanship during normal use when properly
installed and serviced, for a period of three (3) years from date of
purchase. This limited warranty is extended only to the ORIGINAL PURCHASER
of the Product and is not transferable to any third party, including but not
limited to any subsequent purchaser or owner of the Product. This warranty
applies only to TOTO Product purchased and installed in North, Central and
South America.
2. TOTO’s obligations under this warranty are limited to repair, replacement
or other appropriate adjustment, at TOTO’s option, of the Product or parts
found to be defective in normal use, provided that such Product was properly
installed, used and serviced in accordance with instructions. TOTO reserves
the right to make such inspections as may be necessary in order to determine
the cause of the defect. TOTO will not charge for labor or parts in
connection with warranty repairs or replacements. TOTO is not responsible
for the cost of removal, return and/or reinstallation of the Product.
3. This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire,
earthquake, flood, thunder, electrical storm, etc.