Warranty

1
ONE-YEAR LIMITED WARRANTY
Warranty applies to select vitreous china, Washlets (including Portable Washlet), AirBaths and hand
dryers.
1. TOTO warrants its plumbing products (“Product”) to be free from defects in materials and
workmanship during normal use when properly installed and serviced, for a period of one (1) year
from date of purchase. This limited warranty is extended only to the ORIGINAL PURCHASER of the
Product and is not transferable to any third party, including but not limited to any subsequent
purchaser or owner of the Product. This warranty applies only to TOTO Product purchased and
installed in North, Central and South America.
2. TOTO’s obligations under this warranty are limited to repair, replacement or other appropriate
adjustment, at TOTO’s option, of the Product or parts found to be defective in normal use, provided
that such Product was properly installed, used and serviced in accordance with instructions. TOTO
reserves the right to make such inspections as may be necessary in order to determine the cause of
the defect. TOTO will not charge for labor or parts in connection with warranty repairs or
replacements. TOTO is not responsible for the cost of removal, return and/or reinstallation of the
Product.
3. This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical
storm, etc.
b. Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or
improper care, cleaning, or maintenance of the Product.
c. Damage or loss resulting from sediments or foreign matter contained in a water system.
d. Damage or loss resulting from improper installation or from installation of the Product in a harsh
and/or hazardous environment, or improper removal, repair or modification of the Product. (NOTE:
Product model codes allow a maximum of 80 PSI. Check local codes or standards for
requirements).
e. Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the
fault of TOTO or which the Product is not specified to tolerate.
f. Damage or loss resulting from normal and customary wear and tear, such as gloss reduction,
scratching or fading over time due to use, cleaning practices or water or atmospheric condition,
including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any
other abrasive cleaners or the use of metal or nylon scrubbers.
g. The use of any Product in a manner inconsistent with the Product instructions / owners manual.
4. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR COUNTRY TO
COUNTRY.
5. To obtain warranty repair service under this warranty, you must take the Product or deliver it
prepaid to a TOTO service facility together with proof of purchase (original sales receipt) and a letter
stating the problem, or contact a TOTO distributor or products service contractor, or write directly to
TOTO U.S.A., INC., 1155 Southern Road, Morrow, GA 30260 [phone]. If, because of the
size of the Product or nature of the defect, the Product cannot be returned to TOTO, receipt by
TOTO of written notice of the defect together with proof of purchase (original sales receipt) shall
constitute delivery. In such case, TOTO may choose to repair the Product at the purchaser’s location
or pay to transport the Product to a service facility.