Warranty

Warranty applies to select vitreous china, Washlets (including Portable
Washlet), AirBaths and hand dryers.
1. TOTO warrants its plumbing products (“Product”) to be free from defects
in materials and workmanship during normal use when properly installed and
serviced, for a period of one (1) year from date of purchase. This limited
warranty is extended only to the ORIGINAL PURCHASER of the Product and is not
transferable to any third party, including but not limited to any subsequent
purchaser or owner of the Product. This warranty applies only to TOTO
Product purchased and installed in North, Central and South America.
2. TOTO’s obligations under this warranty are limited to repair, replacement
or other appropriate adjustment, at TOTO’s option, of the Product or parts
found to be defective in normal use, provided that such Product was properly
installed, used and serviced in accordance with instructions. TOTO reserves
the right to make such inspections as may be necessary in order to determine
the cause of the defect. TOTO will not charge for labor or parts in
connection with warranty repairs or replacements. TOTO is not responsible
for the cost of removal, return and/or reinstallation of the Product.
3. This warranty does not apply to the following items:
a. Damage or loss sustained in a natural calamity such as fire, earthquake,
flood, thunder, electrical storm, etc.
b. Damage or loss resulting from any accident, unreasonable use, misuse,
abuse, negligence, or improper care, cleaning, or maintenance of the Product.
c. Damage or loss resulting from sediments or foreign matter contained in a
water system.
d. Damage or loss resulting from improper installation or from installation
of the Product in a harsh and/or hazardous environment, or improper
removal, repair or modification of the Product. (NOTE: Product model codes
allow a maximum of 80 PSI. Check local codes or standards for requirements).
e. Damage or loss resulting from electrical surges or lightning strikes or
other acts which are not the fault of TOTO or which the Product is not
specified to tolerate.
f. Damage or loss resulting from normal and customary wear and tear, such as
gloss reduction, scratching or fading over time due to use, cleaning
practices or water or atmospheric condition, including but not limited to,
the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other
abrasive cleaners or the use of metal or nylon scrubbers.
g. The use of any Product in a manner inconsistent with the Product
instructions / owners manual.
4. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR COUNTRY TO COUNTRY.
5. To obtain warranty repair service under this warranty, you must take the
Product or deliver it prepaid to a TOTO service facility together with proof
of
purchase (original sales receipt) and a letter stating the problem, or
contact a TOTO distributor or products service contractor, or write directly
to TOTO U.S.A., INC., 1155 Southern Road, Morrow, GA 30260 [phone].
If, because of the size of the Product or nature of the defect, the Product
cannot be returned to TOTO, receipt by TOTO of written notice of the defect
together with proof of purchase (original sales receipt) shall constitute
delivery. In such case, TOTO may choose to repair the Product at the
purchaser’s location or pay to transport the Product to a service facility.