Installation Instructions

TowerIQ, Inc | 1609 Park 370 Place, Hazelwood, MO 63042| 844‐626‐7638 |
cs‐guardian@tower‐iq.com
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CHAPTER 10: WARRANTY
For questions regarding your warranty, contact a TowerIQ representative at 844‐626‐7638 or email cs‐guardian@tower‐iq.com.
10.1 Warranty Periods
Your warranty includes the following periods:
Three‐Year Product Warranty: TowerIQ products are covered under a three‐year product warranty from the date of purchase. This protects
the customer from any defects or problems the product may have that are solely the fault of TowerIQ. Incorrect installation or misuse will void
this warranty. Upon the return of a defective product, TowerIQ will issue the customer a working replacement. All returned packages should
contain all products distributed.
10.2 Three‐Year Product Warranty
TowerIQ warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject
to change. The three‐year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going
into effect April 30, 2014. A two‐year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un‐modified condition, shipped in the original or protective packaging with proof‐
of‐purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the
shipping container.
Buyers may obtain an RMA number for warranty returns by calling the TowerIQ Return Department toll‐free at 1‐888‐365‐6283. Any
returns received by TowerIQ without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In
order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal
booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by TowerIQ to have been subjected to misuse, abuse, neglect, or
mishandling that alters or damages the product’s physical or electronic properties.
TowerIQ warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will
perform in full accordance with applicable specifications. The limit of liability under this warranty is, at TowerIQ’s option, to repair or replace any
product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1,
2014, as determined by examination by TowerIQ, prove defective in material and/or workmanship. Warranty returns must first be authorized in
writing by TowerIQ. Disassembly of any TowerIQ product by anyone other than an authorized representative of TowerIQ voids this warranty
in its entirety. TowerIQ reserves the right to make changes in any of its products without incurring any obligation to make the same changes on
previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to TowerIQ for
repair, and TowerIQ will pay the return shipping with the exception of products returned from outside the United States, in which case
the Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the
applicable specifications or which are not defective or not covered by this warranty.
Products sold by TowerIQ shall not be considered defective or non‐conforming to the Buyer’s order if they satisfactorily fulfill the
performance requirements that were published in the product specification literature, or in accordance with samples provided by TowerIQ.
This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse.
TowerIQ makes no warranty whatsoever in respect to accessories or parts not supplied by it.
10.3 Limitations of Warranty, Damages and Liability
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS,
WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
TOWERIQ AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BYCELLPHONE‐MATE,
INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE,WHICH IS THE SUBJECT OF CLAIM OR
DISPUTE. IN NO EVENT SHALL TOWERIQ BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that
cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration
Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions