User Manual

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Appendix: Troubleshooting
T1. How do I restore my modem router’s configuration to its factory
default settings?
With the modem router powered on, press and hold the RESET button on the modem
router for approximately 2 seconds until the LED flashes quickly, then release the button.
Note: Once the modem router is reset, the current configuration settings will be lost and you will need to re-configure
the modem router.
T2. What should I do if I forgot my password?
Web management page password:
• If you are using a TP-Link ID to log in, click Forgot password on the login page and
then follow the instructions to reset the password.
• Alternatively, refer to
T1 to reset the router, and then visit http://tplinkmodem.net to
create a new login password.
Wireless network password:
1. The default Wireless Password/PIN is printed on the product label of the modem
router.
2. If the default wireless password has been changed, log in to the modem router’s web
management page and go to
Basic > Wireless to retrieve or reset your password.
T3. What should I do if I cannot log in to the modem router’s web
management page?
• Make sure the modem router connects to the computer correctly.
• Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain the DNS server address automatically.
• Make sure the default access you input is right.
• Check your computer’s settings:
1 ) Go to
Start > Control Panel > Network and Internet, and click View network
status and tasks
;
2 ) Click
Internet Options on the bottom left;
3 ) Click
Connections, select Never dial a connection;