Warranty Manual

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Warranty & RMA Policy

Dear Customers:

Thank you for purchasing TP-Link products. In order to protect your rights and interests, please read the following

Warranty Policy carefully. PLEASE NOTE THAT THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL

RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

1. Limited Warranty

2. Warranty Period

3. Replacement Procedure

4. Appendix

Limited Warranty

TP-Link USA Corp. (“TP-Link USA”) provides a limited warranty on all eligible TP-Link products purchased in the

United States. The limited warranty covers failures due to defects in material or workmanship on devices, antennas

and accessories*. Packaging, software products and technical data are not covered under the limited warranty. The

limited warranty is only applicable to the original purchaser of the product. Proof of purchase and a complete product

serial number are required to receive any services guaranteed as part of the limited warranty.

The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers.

For TP-Link Refurbished Product Warranty Policy, please visit http://www.tp-link.com/us/support/refurbished/

TP-Link USA does not provide refunds under the limited warranty in any conditions. TP-Link will replace defective

units with factory refurbished products. If a factory refurbished unit is not available, then the defective unit will be

replaced with a brand new product. If the defective unit is discontinued, TP-Link will replace it with product(s) of

equivalent value and features. Product warranty periods do not renew with replacement units. The original purchase

date and warranty period will apply to replacement products.

Click here to view "Conditions that Disqualify Products from the Limited Warranty"

*Accessories: Please refer to TP-Link Home Accessories and TP-Link Business Accessories for Warranty

Period.

Warranty Period

For the warranty period of products purchased before January 1, 2016, please use the links below.

Product type

Warranty Period

TP-Link Home Products

2-Year

TP-Link Business Products

5-Year

Other TP-Link Products

1-Year

As of January 1, 2016, TP-Link USA will provide a 2-Year Limited Warranty on our Home Products and a Limited

Lifetime Warranty on our Business-Class Products.

Summary of content (4 pages)

PAGE 1
Warranty & RMA Policy Dear Customers: Thank you for purchasing TP-Link products. In order to protect your rights and interests, please read the following Warranty Policy carefully. PLEASE NOTE THAT THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. 1. Limited Warranty 2. Warranty Period 3. Replacement Procedure 4. Appendix Limited Warranty TP-Link USA Corp.
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Product type Warranty Period TP-Link Home Products 2-3Years TP-Link Home Accessories 1 or 2 Years TP-Link Business Products Limited Lifetime Warranty* TP-Link Business Accessories 1 or 2 Years TP-Link Outdoor Products 2-Years *Limited Lifetime Warranty: a. Products with a Limited Lifetime Warranty are covered as long as the original purchaser owns the product, and for discontinued products the Limited Lifetime Warranty will be limited to five (5) years from the end of sale date. b.
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Click here to view the detailed TP-Link RMA Process Please Note: • TP-Link USA may reject or return product(s) returned without accessories or an assigned case number. • If proof of purchase can't be provided, a warranty period start date will be assigned by TP-Link. The assigned warranty period will start three months after the product’s manufacturing date. • The three digits that make up the second to fourth digits of the Serial Number (SN) represent the manufacturing date (year and month).
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2. None of any warranty service made by a distributor is covered by this warranty policy, and TP-Link USA shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase. 3. No employee or representative of TP-Link USA or its affiliates or any third party is authorized to make any modification, extension or addition to this warranty policy.