User Manual

112 113
Problem Possible Causes Possible Solution
Unable to select
certain features
Your service provider does not
support these features, or you
have not applied for services that
provide these features.
Contact your service provider.
Cannot charge
the battery
The battery or battery charger is
damaged.
Contact the dealer.
The phone’s temperature is
below 32°F (0°C) or higher than
113°F (45°C).
Adjust the battery charging
environment to avoid extremes
of temperature.
Poor contact between the
battery and charger.
Check all connectors to ensure
that all connections have been
properly made.
Problem Possible Causes Possible Solution
Shortened
standby time
The standby time is related to
your service provider system
conguration. The same phone
used with dierent service
providers’ systems will not
provide exactly the same length
of standby time.
If you are located in an area
where signaling is weak,
temporarily power o the
phone.
The battery is depleted. In
high-temperature environments,
battery life will be shortened.
Contact the dealer for a new
battery.
If you are not able to connect
to the network, the phone will
continue to send out signals as it
attempts to locate a base station.
Doing so consumes battery
power and will consequently
shorten standby time.
Change your location to one
where the network is accessible,
or temporarily turn o your
phone.
Cannot turn your
phone on
Battery power has been
depleted.
Recharge the phone’s battery.
nano-SIM card
error
The nano-SIM card has
malfunctioned or is damaged.
Take the nano-SIM card to your
service provider for testing.
The nano-SIM card is inserted
improperly.
Insert the nano-SIM card
properly.
There is debris on the nano-SIM
card contacts.
Use a soft, dry cloth to clean the
nano-SIM card contacts.
TroubleshootingTroubleshooting