Use and Care Manual

Cleaning recommendations
In general due to its vitrified surface the ceramic floor tile and wall tile are susceptible to be
chemically damaged by external agents like acids even when diluted, therefor it is not
recommend to use cleaning products containing any acid or abrasive ingredients.
For regular cleaning moping with clean water is recommended, and in case deeper cleaning is
needed, clean water and soap, however it should be washed away and dried immediately. If the
surface is rough a plastic brush can be used as well. For decorative pieces, only water and a
piece of flannel is recommended.
In case of exposure to any acid or abrasive agent (vinegar, wine, muriatic acid, caustic soda, etc.)
it is crucial to wash well any residue and prevent it from frequent exposure.
Prolonged exposure to cleaning agents, including soap, is not recommended either because it can
adhere to the surface or can create a stronger bond between surface and dirt when dry.
To remove white marks on the enamel surface, caused by white powder in the back of the pieces
when packed, you must use plastic fiber, powder detergent and water or basic type products,
commonly found in supermarkets.
Special recommendations for polished porcelain
Polished products contain raw material that provides the tile with a specific hardness that allows
the surface to be polished and obtain a flat and bright finish, but due to its glass nature some
level of porousness still present, such porousness is filled and covered with a high-tech treatment
called “Hi Coat” that will prevent dirt from sticking to the surface and will make it easier to
clean.
This “Hi Coat” sealing application is intentionally a heavy coat to protect the product during the
installation, preventing scratches and stains during the job; this waxy cover can be buffed out
using dry grout powder with NO sand or dry powder detergent. The buffing can be done with
paper, sponge, or buffing machine with a soft pad.
It is important to make sure that the buffing materials used are not abrasive agents.
If a tile is scratched for any reason, it should be replaced and not polished with traditional or
conventional equipment as its originally polished finish has been achieved using industrial
processes with special characteristics.