Getting Started and Troubleshooting Guide Tracer™ BAS Operator Suite Mobile App for the Tracer™ SC System Controller SAFETY WARNING Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air-conditioning equipment can be hazardous and requires specific knowledge and training. Improperly installed, adjusted or altered equipment by an unqualified person could result in death or serious injury.
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Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Downloading and Installing the Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Apple Mobile Devices: How Do I Get the Mobile App? . . . . . . . . . . . . . . . . . . 5 Downloading and Installing the Mobile App . . . . . . . . . . . . . . . . . . . . . . . 5 Android Mobile Devices: How do I get the Mobile App? . . . . . . . . . . .
Introduction This document describes how to obtain, download, install, and set up the Tracer™ BAS Operator Suite (mobile app) on your mobile device (smartphone or tablet). The mobile app provides the portability and freedom to perform Tracer SC daily operator tasks that otherwise would have to be done on a stationary PC or laptop. Once the mobile app has been installed, you can access your Tracer SC anywhere on site (or off site with the proper VPN connection).
Downloading and Installing the Mobile App This section describes how to locate, download, and install the Tracer BAS Operator Suite for Apple® mobile devices and Android™ mobile devices. Apple Mobile Devices: How Do I Get the Mobile App? The Tracer BAS Operator Suite mobile app is available free from the Apple App Store. It is compatible with iPhone, iPad, and iPod devices using iOS version 5 or 6. If your mobile device is using a different version, the mobile app may not operate as expected.
Setting Up the Mobile App After you have successfully installed the mobile app, you will need to add a Tracer SC. Information in this section applies to both Apple mobile devices and Android mobile devices. The mobile app is compatible with Tracer SC version 3.6 or higher. To set up the mobile app: 1. Tap the app icon ( )to start the app. 2. Tap Add New (Figure 1 a). This adds your Tracer SC to the mobile app. 3. Enter the IP/host name for the Tracer SC and a name (optional) (Figure 1 b). 4. Tap Save.
Setting Up the Mobile App 1. Enter your Tracer SC user ID and password (Figure 2 a). 2. Tap Connect. The Spaces List appears. From this list, you can navigate to a space status page or elsewhere in the app, such as equipment status, system status, alarms, and so forth. Note: To view an animated equipment graphic, position your phone in landscape mode. The next time you access the mobile app, the Tracer SC you added will appear on the first screen (Figure 2 b).
Setting Up a Virtual Private Network (VPN) A Virtual Private Network (VPN) client is a technology that allows users to obtain a secure Internet connection with a device into a remote network. For example, you can use a VPN client to connect to your company’s computer network from home (or any remote area) and access files, images, email, and in this case your Tracer SC. In order to connect with a VPN client, a WiFi connection or cellular 3G/4G service must be available in the area.
Setting Up a Virtual Private Network (VPN) 5. Enter a description and server address (vpn.ingersollrand.com), and then tap Save (Figure 4 a). 6. Activate (turn on) the VPN app. 7. Tap Always On-Site and then enter your Ingersoll Rand username and password (Figure 4 b). 8. Tap to accept the Ingersoll Rand VPN terms and conditions. A VPN icon will appear on your device display. Figure 4.
Troubleshooting This section describes possible problems and other issues that you may encounter while using the mobile app. Problem Possible Cause Possible Solution Incorrect IP address and/or host name • If this is your first time connecting to the Tracer SC with the app, try re-entering the information. It’s easy to make a mistake typing on the phone. • Use the same IP address and/or host name with a PC Web browser. If the login screen appears, then the IP address/host name is correct.
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